USAA Federal Savings Bank

Located in Houston, Texas

Address: 10750 McDermott Fwy, San Antonio, TX 78288, United States

Phone: +1 210-301-9947

Rating: 1.9

Review 1 (2024-12-10 - Rating: 5)
Loyal USAA member for 18 Years. Ive had a mortgage through them, auto loans, home/car insurance... Just visited the physical branch in San Antonio today to receive a tellers check to buy a vehicle and was not disappointed. Thank you for always making it right!

Review 2 (2024-02-12 - Rating: 5)
I had my first car accident a couple months ago. USAA took care of everything and I really felt like a family member! Thank you USAA and Jonathan from the insurance claim. Words can not describe how grateful we are!!!! We will be always your costumers!

Review 3 (2023-04-04 - Rating: 5)
Great services, but... of a growing concern is the lack of customer response time: the lines at the counter are very long -- every time I go in there are only 2 or 3 tellers out of the 15 or so stations.

Review 4 (2023-07-26 - Rating: 5)
Professionalism, courtesy, respect, ethical, confidence….just a few words that come to mind when I think about business interactions I’ve had with USAA over the 20+ years I have been a customer. USAA not only handles my banking but I also have my homeowners insurance and several investment accounts.

Review 5 (2021-10-20 - Rating: 5)
Ive been a member for 36 years and have every financial service necessary/available with USAA..auto, home and life insurance... banking, retirement and investments. I have never received better customer service with them than anywhere else in yhe world and its 100% of the time. Every. Single. Phone call. Inquiry. 100% answers and information. Sometimes at the weirdest times. I dont think anyone there has ever had a bad day. I would never dream of using any other financial institution for anything else.My entire family uses them and I couldnt give them a higher recommendation.

Review 6 (2023-07-11 - Rating: 5)
I have been a member my whole life. They take care of their customers 100%!! Any time I have had an issue, USAA handles the transaction with professionalism, helpfulness and considers my “issue” time-sensitive.

Review 7 (2024-01-17 - Rating: 5)
I love banking with USAA, theyre constantly on top of everything and I dont have to talk to a bot!! Excellent customer service!! Ill never leave USAA!!

Review 8 (2019-10-10 - Rating: 5)
I have been with USAA almost 30 years. They have seen me through deployments, auto insurance claims, home owner claim, provided investment advice, helped with notary service, transferred funds internationally, all without issue or problem. I see the negative reviews from people who have been with them for many years, there is one problem then all of a sudden USAA is a terrible bank. There is NO better bank if you are deployed.

Review 9 (2024-03-27 - Rating: 4)
Been with USAA for 13 years now. Never been to branch, but all their online services are great. They have solved any issues I have had in recent years.

Review 10 (2020-03-14 - Rating: 4)
Ive been a member for over 25 years. for the most part I would give them five stars, plenty of issues over the years with phone calls that were resolved with respect and care. Im only giving four stars however because for the first time I created an investment account, and after transferring money into it and setting it up, there was a notice on the web page that it was going to be transferred to Charles Schwab this year. This should have been disclosed before I created the account not afterwards. I dont feel like this reflects upon USAA as a whole but just the investment business department, but I do feel that was the first time I had a seed of doubt about the integrity of USAA.I still trust them a lot for their other products / lines of business, but will definitely not consider them for investments anymore.

Review 11 (2019-07-15 - Rating: 5)
It was a little hard to find since GPS took me to the USAA headquarters. Once I found the branch, I was pleasantly surprised. Everyone was incredibly helpful and well versed in how to assist me in what I considered a complicated process. While I doubt I’ll need to go back in the future. If I do, I’ll do so gladly because of the great service and employees I encountered.

Review 12 (2020-08-20 - Rating: 5)
My husband and I have been a members for about 30yr. Banking, insurance etc. Usaa banking cant be beat in our book and we do have accounts at other banks.... Not all by choice. Usaa catches all fraudulent activity trying to hit the accounts, their online and apps are so good we are never in the drive thru lines and Im maybe inside the bank 4x a year. If I call any dept they are friendly, courteous, and fix the issue. They have even stayed with me on the phone to make sure I found what I needed on the app or webpage and the roadside assistance didnt hang up from me till they were sure I was ok, safe, etc. Insurance claims, I say usaa and there is no disputes!All my kids know.... in life, there is one thing you dont give up, and that is USAA!!!