TDECU Woodlands Research Forest

Located in Houston, Texas

Address: 1410 Research Forest Dr, The Woodlands, TX 77381, United States

Phone: +1 800-839-1154

Rating: 3.1

Review 1 (2024-09-12 - Rating: 5)
Jeff recently assisted me with some issues I was having with my account. He was patient, kind, understanding, and very thorough in explaining why some of my problems were occurring and how we could alleviate them. A big thank you to Jeff for his empathetic support and expertise.

Review 2 (2024-09-06 - Rating: 5)
My experience with one of the banking staff was awesome. My Jeffrey. W.Martin was such an excellent staff with a good character. He really made my day and got my problems solve to my taste. Thank u so much Jeffrey.

Review 3 (2024-05-12 - Rating: 5)
Everybody at this branch is always kind, helpful and professional especially George Hernandez. George is always there for us and looks out for our best interest. He is very polite, friendly and professional. I recommend this branch and George!

Review 4 (2023-09-06 - Rating: 5)
Excellent customer service! George Hernandez helped me and made sure all my questions were answered. The branch manager even took the time to introduce himself. Definitely deserve a 5 star review.

Review 5 (2017-12-01 - Rating: 5)
Im a new member with THIS credit union since my current credit union claimed to be SMART but just because they have SMART in their name, doesnt make it so! I called on a Monday to obtain membership information and was greeted instantly with out being on hold for 20 mins (like my current credit union) and he answered all of my questions. I walked into this branch on a Tuesday and was a member that afternoon. I have visited this location four times so far and I have not had to wait in line more than two-three minutes. I was always greeted upon arrival and left the location feeling like I belonged there. Something I dont get from Smart Financial Credit Union after being a member almost 15 years. Thanks TDECU!

Review 6 (2021-04-04 - Rating: 4)
My banking experience with TDECU is great. Although, sometimes it takes too long for transactions to post. This can sometimes cause the balance to be off target. I have paid off several loans and the customer service is great, so far. I have been a member for 13 years.

Review 7 (2024-04-04 - Rating: 5)
We want to commend Juan Macias for helping us with our RV loan. And also our ladies from Lake Jackson. Y’all all get an A+ from us.

Review 8 (2019-01-07 - Rating: 5)
Great institution to do business when it comes to your money. Before I even became a member of TDECU, the staff their was friendly and helpful and it was a no brainer to bank here. Smaller banking is a lot more personable and they understand your needs; your just not a number. I had a banking member Johnathan Jaramillo who helped me open my account and also help me get a lower rate on my vehicle refinancing. He was extremely helpful getting both achieved. Highly recommend this establishment

Review 9 (2017-07-01 - Rating: 5)
Kind and speedy people. I am not a bank account holder but was treated with respect and was served very well. Far better treatment of non-customers than I receive at most other banks. They dont give you a runaround like Chase, BOA and others when trying to cash their checks. Simple check verify and collection of your iinfo and youre out the door. I cashed a 4000 dollar check in 12 minutes. At Chase, you are not allowed to cash a check over 2500 dollars if not a client and if they do cash your check after finding every reason and trying not to , you must pay a fee. Same at BOA. I dislike banks to begin with and walk in expecting a problem and/or greatly inconvenienced every time.

Review 10 (2020-08-05 - Rating: 5)
We have a personal checking account and an unsecured loan, and recently opened a business checking account for use on eBay. Everything went smoothly. I especially love the early deposit of my social security check!

Review 11 (2021-07-07 - Rating: 5)
My grandmother is disabled and we had accidentally left her wheelchair at home. The women here went above and beyond by coming outside and consulting with her. They were so very helpful and it was wonderful to be around such caring people.

Review 12 (2015-06-09 - Rating: 5)
Very accommodating staff that is always willing to help! So glad they came to The Woodlands. Also, their automated system is VERY user friendly. I would recommend this Credit Union to everyone.

Review 13 (2023-10-13 - Rating: 5)
This location is great and very attentive. The customer service was top tier and extremely considerate. Five stars!

Review 14 (2017-03-28 - Rating: 5)
Amazing customer service and a wonderful and welcoming staff. There is never a time that I have left unsatisfied or without options explained I would recommend this bank yup everyone I know.

Review 15 (2024-05-02 - Rating: 5)
Friendly service and support. I will also choose this credit union

Review 16 (2018-06-30 - Rating: 5)
TDECU is an amazing C/U and they treat you as if you have been a member since the beginning of time. I highly recommend checking this place out