TDECU Texas City

Located in Houston, Texas

Address: 6151 Gulf Fwy Suite A, Texas City, TX 77591, United States

Phone: +1 800-839-1154

Rating: 2.8

Services

Drive-through
Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2023-08-18 - Rating: 5)
This bank has improved its customer service. A year ago I had a serious problem, I was leaving on 45 South, too much construction. I was stuck in traffic for around 45 minutes. It was so difficult get with them.I visited recently this bank and they took great care of me, all your staff. I congratulate all the staff! It is also the bank that lends you more money and gives you facilities to have a loan.

Review 2 (2023-05-12 - Rating: 4)
Do not bank at this location or with this Bank. If I could give a rating lower I would. I have been banking here for over a year and their customer service through my recent experience is seriously lacking. I have been trying to reach Caroline at the office for weeks and no return calls. I call the branch office and get the run around through the call center. The bank as a whole is ridiculous. They have no idea what customer service means. I literally just spoke to a customer service supervisor Kurt, employee ID number 21386 who lied. He said he was unable to place me in contact with the branch office. I Pointed out to him that I knew this was not accurate because customer service representatives I contacted through the call center he supervises transferee me to the branch. This has been a nightmare experience. Caroline said she would call me back over a week ago, I have heard nothing and I have attempted to contact her multiple times leaving messages to get no response. I am currently placed in a que again when I asked to speak to the branch Manager at the Texas City Office where I bank .Trust your money and business with a bank that knows what customer service means. I will finding another bank.Update:I went through the process of getting the promotion period authorize for my credit card with Carolyn Mitchell before making the balance transfer, or so I was led to believe. Only to discover Mrs Mitchell credibility is questionable and led to me having to pay interest after all. I would have never made the balance transfer on the card if I was given the true facts and told they would not honor the promotion period. Now Mrs Mitchell is claiming she doesn’t believe she is the one who assisted me or authorized the promotion period. I can’t stand poor customer service but what’s worse is a person who has poor credibility. Stay clear of this bank.Update to post :The Manager Rachel contacted me and said she was personally taking care of the interest issue on my credit card. I had lost faith there was anyone working for the bank who understood customer care but she has restored my faith. I will say her contacting me was a relief and restores my faith I made the right decision banking with TDECU. I also need to recognize Malika and Alex with Sugarland location because during the process I was transferred to Malika and she went above and beyond to assist me. Thank you for restoring my faith with the decision I made to bank withTDECU.

Review 3 (2019-09-20 - Rating: 5)
My Husband and I just opened up our bank account there after leaving a major bank that was charging too many fees. Caleb assisted us in opening our account as well as other stuff. The process was fast and easy, and if I ever have any questions I can email him and he will respond within minutes. I am very happy I joined.

Review 4 (2015-03-06 - Rating: 4)
,, Just opened my account about 4 months ago, and so far I really appreciate this CU. Cons: no drive through service at TC branch, confusing online banking setup. Pros: Customer Service line available 24/7, very friendly staff, comfortable atmosphere.

Review 5 (2017-04-14 - Rating: 5)
This is their temporary spot until the new one opens by buccees, so no drive thru. Its ok though because the staff is awesome! They are so courteous and helpful. When my wallet was stolen they really bent over backwards to help with police reports, and getting my money back.

Review 6 (2015-12-03 - Rating: 5)
I am a talkative person, and despite that, the staff there is very warm, friendly, and conversational in return =) I am happy I switched from Shell to TDECU. I love my little credit union, because they meet all of my financial needs, big and small.

Review 7 (2021-09-08 - Rating: 5)
I had a great experience getting my first credit card here. They also helped me get my Roth IRA. I love this credit union and how attentive they were.

Review 8 (2018-06-20 - Rating: 5)
I loved the check in podium. The young lady that helped me was very thorough in her explanation of how everything would work. She was extremely polite and helpful.It was a refreshing experience.

Review 9 (2024-10-05 - Rating: 5)
Its a good credit union with a wonderful staff.

Review 10 (2022-02-10 - Rating: 5)
Roben Jones is highly recommended and TDECU has been very helpful for both my personal and commercial banking.

Review 11 (2021-04-05 - Rating: 5)
Rachel was so friendly at Texas City I know that this was the right place for me... Completely Painless pleasent experience

Review 12 (2020-02-01 - Rating: 5)
Got a loan over the phone to finish building my house, money was in my bank account the next day,,, they do need one more teller lol,,