Raiz - Rojas Branch

Located in Houston, Texas

Address: 12020 Rojas Dr, El Paso, TX 79936, United States

Phone: +1 877-378-3281

Rating: 4.2

Services

Drive-through
Wheelchair-accessible car park
Wheelchair-accessible entrance
Cash advance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2024-12-06 - Rating: 5)
I had to go in to get a debit card. The lobby is clean and smells great!Niky was quick to sign me in and I only waited about 6 mins for Charlie to help me. He took care of all my issues and confirmed everything was set before I left.

Review 2 (2025-02-14 - Rating: 5)
Everyone here is always so welcoming and professional. Rachel was really nice and always had a smile on her face, the way customers want to be treated to possibly better their day.

Review 3 (2024-12-18 - Rating: 5)
Raiz has great customer service representatives that helped me as soon as I walked in.

Review 4 (2024-12-19 - Rating: 4)
Great Service and great person to person advice.Also they do have a excellent customer appreciation .Makes me fill safe and confident to bank here...

Review 5 (2025-02-03 - Rating: 5)
Claudia Ramirez work about 40 minutes on my insurance problem. she is great.. thank you.

Review 6 (2024-12-06 - Rating: 5)
Niky, Alex, and Chris create a welcome friendly environment attractive to us customers. Merry Christmas and a Happy New Year. Blessings, Frausto, González, and Madrid Families🙏😇🙏

Review 7 (2025-01-14 - Rating: 5)
Very great experience me and my wife had an awesome experience with Charlie ! Best banker ever !

Review 8 (2024-11-03 - Rating: 5)
I was helped by a lady named Yvette. Is a Lady worked for lonhg timeI have to say that shes OUTSTANDIN EMPLOYEE. TREATS ME VERY VERY GOOD.EYE CONTACT. THANK YOU FOR HAVINGTHESE EMPLOYEES

Review 9 (2024-11-26 - Rating: 5)
Excellent service as always. Been a member for more than twenty years and they never disappoint.

Review 10 (2025-02-03 - Rating: 5)
The staff so helpful and supportive here at the Rojas location starting with the receptionist to the office staff thank you Raiz for everything

Review 11 (2024-08-13 - Rating: 5)
I recently became a member of RAIZ.The personnel has been very helpful and supportive to meet my needs. I was hesitant to change credit unions but now I rest assured I made the correct choice.

Review 12 (2024-01-06 - Rating: 5)
I scheduled an appointment to open a CD and Samantha was extremely helpful with the process. She answered all of my questions and efficiently completed the transaction without any problems. Her friendly and professional demeanor made the entire experience both easy and pleasant. I appreciated the great service from all Raiz members I interacted with!

Review 13 (2024-06-18 - Rating: 5)
Great experience. Alejandro was very helpful in helping me get a new debit card after misplacing it this past weekend. Would recommend this branch, just make sure to make an appointment beforehand!

Review 14 (2024-02-01 - Rating: 5)
I love this credit union! I cant remember how long Ive been with them, its been THAT long, ha. But they are wonderful! Extremely fast, efficient and kind. My son recently opened an account and the experience was wonderful!! I highly recommend them :)

Review 15 (2024-07-30 - Rating: 5)
Charlie at Raiz did an awesome job helping me get a new card. Very professional and welcoming. It was a great experience.

Review 16 (2024-07-19 - Rating: 5)
Claudia was very inerested in making sure that i was satisfied with her excellent service. She ver nice and personable. Thank you for hiring such helpful people.

Review 17 (2024-11-27 - Rating: 5)
Everyone at Raiz FCU friendly. Alejandro, went above and beyond to help us. It’s a true Blessing to bank with Raiz FCU. The right place to bank, with outstanding beautiful people. Have a Bless Thanksgiving.🙏In behalf of: Gonzalez, Frausto, and Madrid Family.

Review 18 (2024-04-09 - Rating: 5)
Toni Montoya, MSR, and Jessica Torres, loan processor helped me with changing the title of my car. My husband passed away and I was having a difficult time with the County, in trying to get my vehicle registration and plates. The ladies took care of the paperwork for me and thanks to them, I don’t have to go back to the county office. Thank you Toni and Jessica for your patience and commitment to helping the members of Raiz

Review 19 (2025-01-02 - Rating: 5)
Great customer service, friendly and very helpful.

Review 20 (2024-11-14 - Rating: 5)
Alex Villalobos is a very explainable and attentive person. I am very pleased with his help thank you

Review 21 (2023-12-05 - Rating: 5)
Martha told me she had just transferred from golden key circle. Well golden key THANK YOU YOUR LOSS., this lady is amazing. She nice and she smile which was nice she has a beautiful smile. Hear attitude, personality compares to none. Please clone her it’s so nice to leave the bank in a good mood instead of leaving saying I hate this place like on my last visit. Good work well done and thank you Martha your a “ ROCKSTAR “

Review 22 (2024-06-27 - Rating: 5)
Excellent service! Very friendly staff, they make you feel welcome, very knowledgeable.. Extremely satisfied with the way I was treated.

Review 23 (2024-10-29 - Rating: 5)
Im always in and out quick whenever I need to visit the branch.

Review 24 (2024-05-09 - Rating: 5)
Want to say I had the best experience at Raíz. This specific branch was helpful, attentive and ensured they took care of me right away! Toni is amazing!

Review 25 (2024-08-03 - Rating: 5)
Alex was very helpful and was very patient. He addressed all of our questions and made our experience pleasant.

Review 26 (2024-07-12 - Rating: 5)
Toni was extremely professional and patient in handling my transaction today!Made my whole experience Great!Thank u Raiz!

Review 27 (2024-08-06 - Rating: 5)
Great service, Charlie, missed his lunch to help us get started, something very kind from him.

Review 28 (2024-05-02 - Rating: 5)
From the moment I walked in and was greeted, the customer service was outstanding. Erika, Perla, and Charlie truly put my needs first.

Review 29 (2024-07-24 - Rating: 5)
Alejandro Villalobos took care of all of my needs very polite and knowledgeable! Hes a good one! Thanks Alex

Review 30 (2024-07-19 - Rating: 5)
Opening an account with Claudia was a very pleasant experience. Her knowledge base really helped me with making the right decision

Review 31 (2023-12-09 - Rating: 5)
Miss Samantha was very helpfulWhith my concernsShe really care about her clientsIf I could give her 10 stars I willIm really thankful to herGod bless herAnd if you can give her a riseShe deserved. Again thank you very muchMiss Samantha MHappy holidays to her

Review 32 (2024-05-09 - Rating: 5)
The agents Nicky and in the front desk agent help me nicely and professionally with all my needs and question that I had today. Great Service

Review 33 (2024-07-11 - Rating: 5)
Was greeted as soon as I walked everything I needed to do was done quick and with knowledgeable loan officers signed documents left with a smile

Review 34 (2024-07-18 - Rating: 5)
Very happy with your customer service, they answered all my questions, they were very helpful.

Review 35 (2023-07-22 - Rating: 5)
As a long-standing member of Raiz Federal Credit Union, I recently had the opportunity to work with their financial counselor, Diana Padilla and her Financial Counseling expertise. I must say, my experience was nothing short of exceptional. From the start, Diana was incredibly knowledgable and provided outstanding information regarding budgeting and building credit. Her ability to explain financial concepts in a clear and concise manner was truly impressive, making it easy for me to grasp the information and make informed decisions.

Review 36 (2023-11-29 - Rating: 5)
I want to thank Raiz for awarding Eagle’s Treasures in Heaven with the Together We Raiz grant! This grant will provide much needed support to our community and will help address the unmet needs that exist among the underserved. We are honored and eternally grateful to have received this grant. Thank you Raiz for all you do in our community!

Review 37 (2024-11-25 - Rating: 5)
Great experience wonderful staff, very helpful

Review 38 (2024-08-02 - Rating: 5)
The wait was a little long but i was met with the utmost frieldliness! I will be referring my friends and family to this bank.

Review 39 (2024-09-19 - Rating: 5)
Very professional knows his products to even offer CD’S for future investment opportunities,

Review 40 (2024-02-13 - Rating: 5)
Amazing customer service. I enjoy being guided by a real human being. I dislike taking care of my finances through a bank teller or over the phone.

Review 41 (2024-08-12 - Rating: 5)
I am satisfied with the service I was provided by Kevin and Yvette. Thank you for your assistance.

Review 42 (2024-05-06 - Rating: 5)
Went to open an acccount, staff were great!!Great member service!!They offer coffee for their members, too.

Review 43 (2024-07-22 - Rating: 5)
The staff is extremely friendly, they go above and beyond to help their customers.

Review 44 (2024-05-10 - Rating: 5)
Niky was amazing, she went out of her way to help to the fullest extent. Its reasons like her that I continue to be a loyal member at Raiz.

Review 45 (2023-09-19 - Rating: 5)
Very friendly staff. Their process is easy to understand and they get right to the point when serving you. Would definitely recommend this place to anyone looking for a good bank.

Review 46 (2024-03-13 - Rating: 5)
We received excellent customer service from Alejandro at the Rojas location. He shared all the information we needed to make our updates.

Review 47 (2023-01-25 - Rating: 5)
Alyssa Madrigal provided me with excellent service! While some of my previous experiences with Raiz were inconsistent, Alyssa Madrigal not only helped me get my problem solved, but she kept me advised through the process and followed up after the resolution.

Review 48 (2024-05-29 - Rating: 5)
Very helpful and great attitude. Helps us with all of our questions. Alejandro was 5 star.. Thank you Raiz.

Review 49 (2020-10-16 - Rating: 5)
My parents and I have been with this branch for a couple of years now, and honestly I wouldn’t switch to any other bank. The customer service is always excellent through drive thru and lobby hours. I’ve personally never had any problems with TFCU Rojas.This branch has always taken care of my parents and I. I also love the fact that the Rojas location is 10 minutes from my house, which is very convenient. Thank you TFCU for being the best!!

Review 50 (2022-01-24 - Rating: 4)
I have been charged so many fees for overdraft when I clearly had enough funds in my account. I have asked for help and received rude responses over the customer service line, and told there is nothing that can be done. I have not had a fee to my account until recent months. I have lost over $30 worth of my money to their unwarranted fees. Once I pay everything off, I will be closing my account.Edit: I did receive an email from manager Jose, who was very helpful and listened to my side of the story. He was able to assist me and mend some of the damage that was done.

Review 51 (2020-10-17 - Rating: 5)
I got my first car financed with them in 2009 and now again in 2019. They approved me for the lowest interest rates compared to all other local banks. I have never had any issues with them. All the members are very friendly and helpful.

Review 52 (2019-10-17 - Rating: 5)
I have been a member of TFCU since I got my first job (like 20 years ago). My mom was a member and she had opened an account for me. Just this year I am very happy to say, my daughter is now , also a member. Throughout the years most of my family has joined too. We as a family trust TFCU and have always been very happy members. Thank you 😊

Review 53 (2024-03-21 - Rating: 5)
Was helped by Alejandro Villalobos and Deborah Schmidt very good customer service . Very thankful they helped me out.

Review 54 (2024-05-03 - Rating: 5)
Customer service was fast, and efficient. I went to withdraw money and as I there, they helped me out with questions about investing

Review 55 (2023-10-05 - Rating: 5)
I love raiz i have been with raiz since teachers credit 18 plus yrs ! I never have an issue and there lobbies are always clean and fresh coffee is always the best !

Review 56 (2023-01-09 - Rating: 5)
On December 15th, my father called Raiz Federal Credit Union and was fortunate enough to be connected with Rebecca Moore. He placed the call because his account had been compromised by an internet scammer. At this time, he was feeling scared and vulnerable. Rebecca was professional, accommodating and has since provided endless support for him for almost a month now. Obvious from the very first phone call, she is a person who cares about people and takes her job and her customers very seriously. Rebecca exceeded our expectations and we are very grateful and would be happy to have her on our side anytime. Thank you!

Review 57 (2017-01-10 - Rating: 5)
You guys are awesome. Thanks for helping me raise my my credit score. Your secure credit card is helping a lot. You guys need to improve your waiting areas specially the chairs to something more comfortable. I think members deserve it. Thats in all branches.

Review 58 (2024-07-23 - Rating: 5)
Everything went great with service provided, fast and friendly!

Review 59 (2024-05-14 - Rating: 5)
Toni was wonderful very professional,kind, patient and has great customers service. Thank you Toni

Review 60 (2025-01-25 - Rating: 5)
Employees are always friendly, polite, and courteous.

Review 61 (2024-08-07 - Rating: 5)
Fast service, excellent 👌 👏 all question resolved perfectly

Review 62 (2022-10-18 - Rating: 5)
Awesome experience! Rick, Erica, and Sandy are great and very professional. Will be referring them to all my friends/family. Thank you!

Review 63 (2024-04-26 - Rating: 5)
Raiz is always quick and has the best customer service. Definitely recommend!

Review 64 (2024-06-21 - Rating: 5)
Good customer service made me feel secure.

Review 65 (2024-01-13 - Rating: 5)
The tellers are fast and friendly, loan officers are knowledgeable in the type of service I’ve needed.

Review 66 (2023-06-14 - Rating: 5)
Very good credit union, offered the best interest rate on my new car loan. Would recommend.

Review 67 (2024-01-13 - Rating: 5)
Great bank, very helpful staff when it comes to questions about our accounts and financial needs.

Review 68 (2022-08-02 - Rating: 5)
I think the customer service is great I had to go in person and Savanah was great she got me all taken care of without any problems 🙂

Review 69 (2023-06-09 - Rating: 5)
This is one of the best credit unions I’ve worked with. I would highly recommend it to anyone needing a new account

Review 70 (2019-10-18 - Rating: 5)
Great bank love it. I have never had any issues with them always able to see all my transactions on the app. All the members are super friendly and helpful

Review 71 (2024-10-14 - Rating: 5)
Great service with a smile.

Review 72 (2019-04-01 - Rating: 5)
I never had problems with tfcu.Im actually very surprised to see the bad reviews, Im always recommending my bank to others, Im very satisfied with them, I love the service and the help they had provide to my family.Thank you tfcu❤

Review 73 (2019-10-17 - Rating: 5)
Wow. Super friendly staff. Always so helpful and have a smile when they greet you. Have never turned me down when asking for a loan. Have acct under Angelina Ornelas

Review 74 (2019-10-17 - Rating: 5)
If youre military i highly recommend this bank for your car loan needs. They beat USAA and Navy Fed when it can to intrest rates. Im in around 10k on a car note with only 4% APR how could you go wrong with that. I will use this bank for as long as I live in El Paso. Thank you TFCU for making something scary to new car buys so easy.

Review 75 (2024-06-28 - Rating: 5)
Loved the service. Miss Tony was amazing!

Review 76 (2019-10-02 - Rating: 5)
My daughter and I had a great experience with the staff that helped us they were happy to answer all our questions about the purchase of a repo they even gave us a great interest rate on the loan.

Review 77 (2024-04-11 - Rating: 5)
Employees are very knowledgeable, professional and accommodating. Excellent service

Review 78 (2023-10-11 - Rating: 5)
Good service but had to wait over 40 minutes a simple withdrawal

Review 79 (2024-03-22 - Rating: 5)
Martha was polite, helpful, resourceful and patient with my questions.

Review 80 (2024-07-23 - Rating: 5)
Experience today was great I was served with great respect

Review 81 (2024-07-09 - Rating: 5)
Niky was very helpful and patient! Thank you very much!!!

Review 82 (2024-04-23 - Rating: 5)
Had to get a card printed out and it was, fast, quick, and easy.

Review 83 (2019-10-15 - Rating: 5)
Wonderful customer services and Yvette here in this picture has been a warm & professional blessing EVERY time my family & I have come for our financial needs and services!

Review 84 (2024-07-30 - Rating: 5)
Good credit union better than GECU

Review 85 (2023-08-19 - Rating: 5)
Bruce is awesome!! Really helped us out and made everything easy!

Review 86 (2021-08-09 - Rating: 5)
I’m very happy to have great memories of how smooth all went in adding a checking account. Could not believe the way it was handled. Professional all the way.

Review 87 (2024-02-03 - Rating: 5)
Martha was very attentive and Was great at explaining things

Review 88 (2024-04-23 - Rating: 5)
Great customer service and really professional!

Review 89 (2019-10-17 - Rating: 5)
Always fast and friendly service. Its banking made easy. Great rates and loan options if needed.

Review 90 (2023-11-03 - Rating: 5)
Drive thru is horrible you can wait there 15-20min, just freaking ridiculous!

Review 91 (2024-06-28 - Rating: 5)
Good service, very helpful answering questions

Review 92 (2024-04-30 - Rating: 5)
Staff is awesome, courteous and great help.

Review 93 (2024-08-18 - Rating: 5)
Great service , fast , and clean

Review 94 (2020-10-18 - Rating: 5)
My family has always used TFCU for all of our baking needs. They are part of this community like my own family.

Review 95 (2023-12-09 - Rating: 5)
Great customers service provided by Samantha M.

Review 96 (2020-10-15 - Rating: 5)
Great friendly service in all areas from loan department to tellers. Always ready to help and serve their members.

Review 97 (2019-10-17 - Rating: 5)
TFCU understood my needs and was there to help me. I am proud to be a member and recommend them to my family and friends.

Review 98 (2020-10-15 - Rating: 5)
My transactions here have always found the personnel to be efficient, friendly, and willing to help with any questions!

Review 99 (2023-03-27 - Rating: 5)
Janet is really friendly and explain the process step by step til you understand it.

Review 100 (2019-10-18 - Rating: 5)
Ive never had a problem with TFCU. Everyone is very friendly. I go to the horizon branch and there is never a line.

Review 101 (2023-07-24 - Rating: 5)
Loved the service and all the banking products that are available for members.

Review 102 (2024-08-21 - Rating: 5)
Great customer service

Review 103 (2024-08-02 - Rating: 5)
I have never had to wait more than 10 minutes in the drive through. Excellent service!

Review 104 (2022-11-30 - Rating: 5)
Great place fast and easy and you get your cards asap!

Review 105 (2024-11-25 - Rating: 5)
Super awesome! 😎

Review 106 (2019-10-17 - Rating: 5)
They are always so welcoming, professional and helpful. I highly recommend!

Review 107 (2023-06-20 - Rating: 5)
Very helpful with my loanOutstanding staffVery happy

Review 108 (2024-05-10 - Rating: 5)
Always has been well attended

Review 109 (2023-08-19 - Rating: 5)
Loved working with Bruce! He is awesome

Review 110 (2024-08-23 - Rating: 5)
Excellent service by Toni

Review 111 (2024-01-16 - Rating: 5)
Bank representative was very helpful and polite

Review 112 (2021-10-22 - Rating: 5)
Great place to do business! Fast, easy, & excellent personnel

Review 113 (2020-10-18 - Rating: 5)
Always excellent service. TFCU always goes above and beyond for its members and community. Thank you!

Review 114 (2019-10-17 - Rating: 4)
I used to use this branch, but now we have one in Horizon City. I love it !

Review 115 (2024-04-24 - Rating: 5)
Very good experience,very professional

Review 116 (2019-10-18 - Rating: 5)
TFCU has very good rates and made the process really easy for me. Thank you!

Review 117 (2024-05-11 - Rating: 5)
Good customer service Niky

Review 118 (2024-09-04 - Rating: 5)
Great service!

Review 119 (2024-03-21 - Rating: 5)
Martha was very polite and helpful

Review 120 (2024-07-30 - Rating: 5)
As for me theyre always on it.

Review 121 (2019-10-17 - Rating: 5)
The TFCU locations are excellent credit unions with terrific customer service!

Review 122 (2023-04-26 - Rating: 5)
Always well taken care with knowledge n courtesy

Review 123 (2024-07-22 - Rating: 5)
Every one was very professional..

Review 124 (2023-12-12 - Rating: 5)
Charly was absolutely helpful, kind informative and kind

Review 125 (2023-09-19 - Rating: 5)
Trying to call all morning the toll free number is not working and I cant get an answer any where phone just rings all was fixed