Raiz - Golden Key Branch
Located in Houston, Texas
Address: 1226 Golden Key Cir, El Paso, TX 79925, United States
Phone: +1 877-378-3281
Rating: 4.6
Services
- Drive-through
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Cash advance
Categories
- Investment service
- ATM
- Federal credit union
- Financial institution
- Credit union
- Mortgage lender
Latest AC Repair Services in Houston
Comments
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Review 1 (2024-12-05 - Rating: 5)
I didn’t have to wait as long as last time I came last month. Elizabeth was helpful and has a great sense of humor. I would come back and wait longer if it meant I was helped by her again. -
Review 2 (2025-02-24 - Rating: 5)
Very helpful and kind staff that went out of their way to help us. -
Review 3 (2024-11-12 - Rating: 5)
I came to open a bank account for the first time at Raiz, and Sandra took care of me very well. Explained everything well and was super sweet, humorous and professional definitely recommend her. -
Review 4 (2024-12-06 - Rating: 5)
The staff here is.Very polite. They always have a happy smile They help me with my transaction And send me on my way Quick and easy -
Review 5 (2024-11-22 - Rating: 5)
Sandra Ortiz is very professional with outstanding people skills. She made us feel special and RAIZ is very blessed to have a great employee. -
Review 6 (2024-11-12 - Rating: 5)
Sandra was super sweet and professional. Definitely enjoyed working with her, definitely recommend her when coming to Raiz. -
Review 7 (2024-10-10 - Rating: 5)
Sandra Ortiz was very friendly and efficient in processing my withdrawal request. She is a pleasure to do business with! -
Review 8 (2024-07-18 - Rating: 5)
Great service from Elizabeth T! Went in needing to take care of a few things and had a few questions, and she was very professional and knowledgeable. Thought I was going to take a while but she made the trip quick and run smoothly. -
Review 9 (2024-12-10 - Rating: 5)
Sandra was great, definitely recommend her for any type of customer service. -
Review 10 (2024-10-11 - Rating: 5)
Mrs. Abby was very friendly, welcoming, and professional and attentive to our needs. The facility was clean and attractive. Thank you. -
Review 11 (2024-10-16 - Rating: 5)
Elizabeth is sooo funny and supper helpful. She’s always great at attending all of my bank needs and questions. -
Review 12 (2024-12-06 - Rating: 5)
Sandra was so nice & helpful. Thank you Sandra for your AMAZING customer service! 😆 -
Review 13 (2024-10-10 - Rating: 5)
Sandra was amazing at getting me started with my accounts. I would recommend her 10 out of 10. -
Review 14 (2024-09-10 - Rating: 5)
I cant believe I havent left a review, I like all the tech stuff and how close it is to me. Plus Sandra is a rock star she always makes me feel welcome when I come in. -
Review 15 (2024-11-01 - Rating: 5)
Very nice. Amazing service. Cant thank Sandra enough for her help -
Review 16 (2024-07-15 - Rating: 5)
Thanks to Eve’s exceptional service, we now have a savings account that perfectly suits our needs. We highly recommend Eve’s and her manager Darlene, to anyone looking for a knowledgeable and caring professional to assist with their banking needs. Thank you, Raíz for your outstanding support and dedication! -
Review 17 (2024-10-10 - Rating: 5)
Abby is one of the most friendliest sweetest bank MSR I have ever encountered I highly recommend going to her for assistance. -
Review 18 (2024-10-25 - Rating: 5)
Today I was serviced by Sandra. She is very helpful in finding the information that I needed. I really appreciate her kindness and professionalism. Thanks 😊 -
Review 19 (2024-12-10 - Rating: 5)
Every time I have to visit bank the staff is exceptionally nice and helpful! Thank you Sandra for your service!!!! -
Review 20 (2024-07-15 - Rating: 5)
Eve and her manager Darleen went out of their way to make sure we got the best services for our financial needs. It was the first time dealing outside of our usual credit union and they both made us feel right at home. -
Review 21 (2024-08-16 - Rating: 5)
Very quick and helpful. They helped me get a replacement card and learned a few things about the app. Queen Elizabeth was the best🦭 -
Review 22 (2024-10-17 - Rating: 5)
Sandra is a very friendly and fast on what she does. Love golden key branch. -
Review 23 (2024-10-15 - Rating: 5)
Excellent customer service and help me out with everything and answer all my questions -
Review 24 (2024-06-14 - Rating: 5)
Elizabeth was extremely kind, warm-hearted and sociable. She helped us out instantly upon walk g through the door and then helped us out additionally with some things we needed to take care of and had no issues or problems with anything. Great job Elizabeth -
Review 25 (2024-04-19 - Rating: 5)
Thank you Elizabeth for all your help with my accounts. I truly appreciate all the time you took to check each of my accounts and updating them as needed. Thank you for explaining all you did. This was so important for me and my daughter. Thanks again for all your help. Thanks, also to Claudia and Sandra for the warm welcome I always receive. -
Review 26 (2024-05-30 - Rating: 5)
Thank you Gloria for your assistance. Definitely the best in the business, she is very knowledgeable and thorough. Explains every detail with ease , which is very important when it comes to your finances. With employees like Gloria I will definitely be a customer for life. Keep up the great work! -
Review 27 (2024-07-23 - Rating: 5)
Ms. Sandra did an excellent job of explaining shares and CD certificates. I enrolled in one!! Shes very professional, patient, and knowledgeable! Rates are great!! -
Review 28 (2024-10-25 - Rating: 5)
I love the friendly staff here i will definitely come back to this location. -
Review 29 (2024-09-16 - Rating: 5)
Fairly new to Raiz banking but so far we have had great service with the accounts we have opened to include an auto loan! -
Review 30 (2024-12-17 - Rating: 5)
Sandra was very professional and pleasant to deal with my request. -
Review 31 (2024-05-14 - Rating: 5)
I would like to say that Gloria did such a wonderful job she took her time to help us find our 1099 int she was really thorough and she took her time and she really helped us a lot I give her 10 Stars. I was so glad to see Sandra with her big smile and welcoming Spirit to the for the customer service for the branch on Golden key -
Review 32 (2024-07-22 - Rating: 5)
My first time at Raiz, Ms Elizabeth was very helpful and patient with all my questions and concerns. Made my trip to the bank enjoyable. Thank you again. -
Review 33 (2025-01-24 - Rating: 5)
EMILY ZAMORA was great! Very helpful and professional.... -
Review 34 (2024-12-16 - Rating: 5)
Great experience with Sandra on opening an account. Thank you for your help. -
Review 35 (2024-07-29 - Rating: 5)
Pearl, Diana, Sandra and the entire bank crew at the golden key circle branch are extraordinary terrific in their respective positions with the RFCU Organization! I happy to have met these exceptional individuals. -
Review 36 (2024-12-05 - Rating: 5)
Ms Elizabeth Tovar gave excellent customer service! -
Review 37 (2024-10-10 - Rating: 5)
Very good service and answered all my questions excellent service overall. -
Review 38 (2024-03-13 - Rating: 5)
Ms. Sandra Ortiz is a wonderful person. Shes polite and very professional. Makes you feel like one of the family. Glad I decided to open an account here -
Review 39 (2023-11-08 - Rating: 5)
Going all virtual was pretty scary, thankfully Ms. Sandra from the Golden Key location was there to assist me. I went in to make a deposit to a joint savings account and ended up opening up my own account because of how great the service was. I was guided on how to use the app, and shown how the savings and checking account was linked. Very clean location and the other service representatives were very nice. -
Review 40 (2024-11-08 - Rating: 5)
Is great help from the raiz golden key brandSpecially Elizabeth thank you so much for the help that you give me. -
Review 41 (2024-12-05 - Rating: 5)
People are always helpful and willing to answer any questions you might have. -
Review 42 (2024-07-05 - Rating: 5)
Great speedy service. Elizabeth was most helpful and really enjoyable to talk to. Made my experience very comfortable. -
Review 43 (2024-02-05 - Rating: 5)
Fernando is amazing! He delivered outstanding customer service. He didnt make me feel like a burden and he answered all my questions. His customer service skills are outstanding! -
Review 44 (2024-01-20 - Rating: 5)
Raíz employees are very well mannered. Their branches are clean and make you feel welcome with coffee and cookies. Great customer service and patient with people like me that are not good with this new technology. Just love the atmosphere!! 👍🏼 -
Review 45 (2024-07-17 - Rating: 5)
I am thankful for Raiz and the services they provide. Eve and Elizabeth treated me like a king and I recommend this branch to every one. -
Review 46 (2024-01-24 - Rating: 5)
Eve was very friendly and polite directed me in the right direction where i needed to go. Sandra was very amazing and full of laughter helped me with my needs great team and great location . Highly Recommend!!! -
Review 47 (2024-06-14 - Rating: 5)
Great service! Elizabeth was so attentive and very helpful with updating our information in the system. Super happy! -
Review 48 (2023-12-05 - Rating: 5)
Love this bank! I was negative unfairly and this lady Ms.eve was able to fix my problem really quick! if it wasnt for her I wouldnt have had the last of my money back that quick ! She literally made my upsetting day to a wonderful day thank you so much for the help! Highly appreciated 👍 -
Review 49 (2024-12-09 - Rating: 5)
Always helpful and great customer service. -
Review 50 (2024-10-25 - Rating: 5)
Agent Sandra was super helpful in answering all my questions and explaining how the File transfer system works . -
Review 51 (2024-11-21 - Rating: 5)
I really enjoyed working with Sandra today. -
Review 52 (2024-01-03 - Rating: 5)
Very friendly and helpful staff. I went in to learn more about IRA’s and other investment techniques. Fernando gave me some helpful resources and made an appointment for me with a financial advisor. -
Review 53 (2024-12-13 - Rating: 5)
Very satisfying taking her time to explain to me -
Review 54 (2024-10-11 - Rating: 5)
Queen Liz is the best and fastest. Grateful for this branch. -
Review 55 (2024-07-06 - Rating: 5)
Elizabeth Tovar is incredible. She is professional, kind and caring. She is our new favorite! -
Review 56 (2024-10-10 - Rating: 5)
If I could put more stars I could. Elizabeth the queen exceeded my expectations. -
Review 57 (2024-08-01 - Rating: 5)
Great experience, professionalism, curtious and very knowledgeable on the products and services. Will definitely recommend RAIZ Federal Credit Union. -
Review 58 (2024-03-18 - Rating: 5)
Sandra Ortiz was very helpful with my transactions at the bank. Thank you for being so cheerful and nice every time I come in to the branch. -
Review 59 (2024-07-25 - Rating: 5)
They are always friendly attentive and always answer my questions thank you so much -
Review 60 (2023-12-27 - Rating: 5)
Fernando De La Cruz has help me out today and gave me the best customer service experience. He is a very valuable employee to Raiz. He deserves an agreement from Raiz -
Review 61 (2023-11-04 - Rating: 5)
Martha Bustamante was very helpful and knowledgeable with what I needed. She is professional and has great customer service skills. I am very pleased. -
Review 62 (2024-05-22 - Rating: 5)
Very professional and good customer service. Also was very helpful. Thank you Elizabeth for all your help. -
Review 63 (2024-05-30 - Rating: 5)
Excellent serviceGloria is always gentle and helps you in all your doubts and transactions that you have to do with an excellent and courteous treatment. -
Review 64 (2024-06-20 - Rating: 5)
Elizabeth was such had such a great attitude and was such great help love her customer service skills.. -
Review 65 (2024-01-25 - Rating: 5)
The gentleman that’s assisted me with my wire was extremely helpful and courteous. It is rare nowadays to receive great customer service. Thank you. -
Review 66 (2023-11-01 - Rating: 5)
Such a great bank! I went to get a bank statement and Martha was very gentle and helpful, and friendly as well, staff just go above and beyond! Coffee and treats are great too! -
Review 67 (2024-01-11 - Rating: 5)
Money is hard to come by. And when someone gets into your account and steals your hard earned money,thats stealing and should be prosecuted. We live pay check by pay check,and when someone gets to your account on our hard earned money because they think they can have there way with any account not just mine. I dont think so. Thank our Lord for credit union like Raiz that helps there members. -
Review 68 (2024-07-24 - Rating: 5)
Elizabeth did amazing quick service and everything as needed thank you ! -
Review 69 (2024-02-01 - Rating: 5)
I was attended by Fernando and provided the best quality of service with kindness and respect i left here feeling great and was treated very good overall. -
Review 70 (2024-05-30 - Rating: 5)
Gloria was awesome! Excellent customer service and very friendly. Thank you so much -
Review 71 (2024-05-25 - Rating: 5)
Everyone was very welcoming and helped me fix the problem with ease, understanding and without wasting anytime. -
Review 72 (2024-01-27 - Rating: 5)
Fernando was great help. He made everything so easy. He was very patient and professional. Thank you! -
Review 73 (2024-06-12 - Rating: 5)
I am traveling next week and Elizabeth (the Queen) helped me secure my card to work during my travel out of the country. -
Review 74 (2023-11-17 - Rating: 5)
Sandra is the best representative. We always learn more about our accounts.And she helps us with all our questions and the actions we need completed. -
Review 75 (2024-10-24 - Rating: 5)
Every time I come they always solve my problem -
Review 76 (2024-07-02 - Rating: 5)
The ease of conducting business in the modern banking system along with excellent customer service made this a great experience. -
Review 77 (2020-10-18 - Rating: 5)
The tellers and administrators at Golden Key branch always provide outstanding service. They are very friendly and very professional in all interactions. I feel like each one appreciates my business and addresses my needs in a knowledgeable manner. I trust them with my financial needs. Thanks for your great service! -
Review 78 (2023-11-15 - Rating: 5)
Amazing help and everything I needed after going thru so back and forth calls for a dispute for 2 days and came in to the branch and Claudia Trejo did everything she can to help me and she got everything situated amazing help and customer service, thank you -
Review 79 (2024-03-19 - Rating: 5)
Great service from Mrs Sandra Ortiz great customer service and gave me all the information I needed and was very helpful!!! -
Review 80 (2024-02-17 - Rating: 5)
Excellent customer service, I like that I need to use my debit card to make payments on my car loan, quicker process. -
Review 81 (2024-01-06 - Rating: 5)
Very friendly! And welcoming, great customer service can’t say enough good thing about this branch , very satisfied with my choice to pick Raiz -
Review 82 (2023-11-03 - Rating: 5)
I was greated pramply the gentleman that helped me was very helpful on all the questions I had and explained everything to me thank you for your good service keep up the good work 👍😎 -
Review 83 (2024-08-29 - Rating: 5)
Very helpful, quick service for new account Thanks -
Review 84 (2024-07-17 - Rating: 5)
Elizabeth was wondering.She did all that was necessary and did it in a friendly and professional way. -
Review 85 (2023-11-10 - Rating: 5)
There were many transactions that Martha helped me with. It was a pleasure meeting her and having her assist with my accounts. -
Review 86 (2023-12-07 - Rating: 5)
Eve at Golden Key branch was extremely helpful and courteous with questions regarding my loan. They have always come through with all my financial needs -
Review 87 (2024-01-17 - Rating: 5)
The service was excellent my questions and concerns were well answered and taken care of by Fernando -
Review 88 (2024-07-09 - Rating: 5)
Great snacks and service was also fantastic!! Would highly recommend Raiz Federal Credit Union. -
Review 89 (2024-01-12 - Rating: 5)
Gloria H was awesome! Fabulous customer service and very friendly. Thank you so much -
Review 90 (2024-01-27 - Rating: 5)
Fernando provided great friendly customer service. Took care of my request promptly -
Review 91 (2024-05-08 - Rating: 5)
Elizabeth went out of her way to make my experience memorable. -
Review 92 (2024-03-07 - Rating: 5)
Mrs. Sandra, was very helpful to me, her peoples skills were great 👍. -
Review 93 (2024-12-11 - Rating: 5)
Elizabeth was a great help. -
Review 94 (2020-10-15 - Rating: 5)
My wife and I have been a member of TFCU for over 15 years. TFCU has helped us when we really needed it. The people are very helpful and friendly. We would like to thank TFCU for all the help we have received and look forward to working with TFCU many more years. My wife loves her car financed at TFCU. -
Review 95 (2020-10-15 - Rating: 5)
This credit union has helped me through it all! I opened up my first account here when I got my first job, it helped me with my first credit card, and gave me loans for two cars (with a great rate!). Everyone has been super helpful and kind. I will always use TFCU! -
Review 96 (2024-01-10 - Rating: 5)
Great service. Answered all my questions and were patient with me. -
Review 97 (2020-10-15 - Rating: 4)
Was a member of a big bank for a long while until we decided to change banks. While there are other banks in the area, we chose TFCU because of its commitment to the community. While others have stated that theyve had issues, our family continues to be impressed by the customer service, the upgrades to facilities, & the courtesy given to us. -
Review 98 (2023-09-13 - Rating: 5)
My wife and I are very happy with Raiz. Their customer service is excellent. We expect to be members for years to come. -
Review 99 (2024-10-10 - Rating: 5)
The best customer service ! -
Review 100 (2024-07-29 - Rating: 5)
Fast friendly service. Transaction was a breeze. -
Review 101 (2024-01-24 - Rating: 5)
Everyone is very nice & knowledgeable. I have never had any problems with this bank. -
Review 102 (2021-11-16 - Rating: 5)
After being denied by GECU twice due to being under 20. I began looking at refinancing my auto and I saw that TFCU had even lower rates than GECU... I looked at every credit union in El Paso and decided on TFCU. I submitted my application the night before and the next day I got a call around 3pm! I was approved for 1.95% for up to 55months I chose 48months with the same interest. Erica was my loan processor and was so punctional! Sandra helped open my accounts in order to finish the process in about an hour I dropped my 12.054% interest to 1.95 and Im so glad I applied all done in the same day. Thank you Sandra, Erica and JEANNETTE, for all your help. The entire feel of this compared to GECU was more of what I look for in a credit union and Im so relieved! Thank you! -
Review 103 (2024-01-25 - Rating: 5)
Excellent customer service! Especially from Evelyn and Fernando. Thank you! -
Review 104 (2024-09-04 - Rating: 5)
Great staff and very friendly -
Review 105 (2023-11-21 - Rating: 5)
The young lady was very helpful and very polite her name is Sandra -
Review 106 (2024-06-16 - Rating: 5)
I was very satisfied with my customer service that I received today at Raiz credit Union. -
Review 107 (2024-01-25 - Rating: 5)
Mr. Fernando was great at helping with my banking problems. Thank you for all you did to help me. -
Review 108 (2024-01-30 - Rating: 5)
Sandra was so kind and took so much time to take care of us! -
Review 109 (2020-10-18 - Rating: 5)
We have been members for over 30 years. They are commited to good customer service. The drive thru staff couldnt be nicer. Thank you TFCU!! -
Review 110 (2024-01-29 - Rating: 5)
Very well treated answer all my questions promptly thank you Fernando -
Review 111 (2023-11-03 - Rating: 5)
Great customer service. Everyone very pleasant and very helpful. -
Review 112 (2024-01-10 - Rating: 5)
I love my bank and the people in it. The young man was very kind and knowledgeable. -
Review 113 (2023-12-19 - Rating: 5)
I have been with this credit union for a long time..have not had any problem -
Review 114 (2024-01-30 - Rating: 5)
Great Customer Service thank you Fernando for all your help. -
Review 115 (2024-06-18 - Rating: 5)
Sandra was lovely to work with and extremely helpful! -
Review 116 (2024-07-30 - Rating: 5)
Friendly staff and wonderful environment to be in! -
Review 117 (2024-07-17 - Rating: 5)
Great bank fast and friendly staff -
Review 118 (2024-07-29 - Rating: 5)
Very happy with her service -
Review 119 (2024-01-10 - Rating: 5)
Eve was splendid I loved her attention on what I needed. Loved her -
Review 120 (2024-07-22 - Rating: 5)
Excellent service and Kind people! -
Review 121 (2020-10-15 - Rating: 5)
Ive never ever had an issue- if anything the lines go by fast and their voices seem very friendly !This review is for the Golden Key and Remcon location! -
Review 122 (2024-07-18 - Rating: 5)
Very helpful and pleasant conversation. Thank you! -
Review 123 (2023-11-28 - Rating: 5)
Awesome credit union!!!! Great service, very friendly personnel. -
Review 124 (2024-07-25 - Rating: 5)
Great service always helpful -
Review 125 (2024-12-05 - Rating: 5)
Very Good branch #1 -
Review 126 (2020-10-16 - Rating: 5)
Convenient location where my financial needs are met by representatives that go far and beyond to assist. TFCU is an outstanding bank in our community. -
Review 127 (2024-01-19 - Rating: 5)
Excellent and clear and fast service than you Fernando -
Review 128 (2024-01-27 - Rating: 5)
Great service and very friendly people. -
Review 129 (2024-01-26 - Rating: 5)
It was easy excellent service . Thank you -
Review 130 (2022-10-26 - Rating: 5)
We arrived about 5:15 and helped us open a new account, even stay later to finish the paperwork to open. -
Review 131 (2024-01-12 - Rating: 5)
Excellent service team specially Fernando very intellectual -
Review 132 (2024-01-10 - Rating: 5)
Very attentive and helpful Fernando De La Cruz -
Review 133 (2024-01-24 - Rating: 5)
Great costumer service, Abby is the best! -
Review 134 (2024-06-25 - Rating: 5)
Friendly staff to help me fast. -
Review 135 (2024-12-06 - Rating: 5)
Been banking for more then 30 years and have never had a bad experience! -
Review 136 (2024-12-10 - Rating: 5)
Elizabeth was great -
Review 137 (2024-01-31 - Rating: 5)
Fernando was very helpful and professional thank you -
Review 138 (2024-07-30 - Rating: 5)
Very good service! -
Review 139 (2023-11-27 - Rating: 5)
Staff helped me with account fraud. Very helpful. -
Review 140 (2023-11-11 - Rating: 5)
Everything was great… thanks to Mrs Bustamantewgwv -
Review 141 (2024-07-22 - Rating: 5)
Good customer service 👍🏽 -
Review 142 (2024-06-10 - Rating: 4)
Great service and professional. -
Review 143 (2023-11-03 - Rating: 5)
Very professional, very helpful. Excellent. -
Review 144 (2023-12-20 - Rating: 5)
RAIZ is a good banking option for El Pasoans. -
Review 145 (2024-07-09 - Rating: 5)
Very friendly service -
Review 146 (2023-11-18 - Rating: 5)
Very helpful with setting up my accounts -
Review 147 (2024-01-19 - Rating: 5)
Friendly and very knowledgeable staff -
Review 148 (2023-10-04 - Rating: 5)
Unlike GECU, I feel like a member here. -
Review 149 (2024-06-22 - Rating: 5)
Great overall experience! -
Review 150 (2024-02-02 - Rating: 5)
Fernando was very professional and fast -
Review 151 (2019-04-27 - Rating: 5)
Great place and location to do banking. They are quick and efficient -
Review 152 (2024-05-07 - Rating: 5)
Very good at helping me -
Review 153 (2024-02-13 - Rating: 5)
Excellent customer service! -
Review 154 (2023-05-22 - Rating: 5)
Great customer serviceSecond auto loan -
Review 155 (2024-07-29 - Rating: 5)
Liz was amazing! -
Review 156 (2024-11-15 - Rating: 5)
Excellent -
Review 157 (2024-01-23 - Rating: 5)
Very helpful and professional. -
Review 158 (2023-11-21 - Rating: 5)
Great customer service. -
Review 159 (2023-12-08 - Rating: 5)
Great to work with. Fernando -
Review 160 (2025-01-28 - Rating: 5)
Super -
Review 161 (2024-07-24 - Rating: 5)
Great service -
Review 162 (2020-10-16 - Rating: 5)
Love this place always had a great experience -
Review 163 (2024-01-16 - Rating: 4)
Just missed the Bank Tellers -
Review 164 (2022-11-23 - Rating: 5)
Great and prompt customer service -
Review 165 (2023-11-01 - Rating: 5)
Really satisfied with the service -
Review 166 (2023-11-01 - Rating: 5)
Fernando was very helpful! -
Review 167 (2024-02-01 - Rating: 5)
Great customer service -
Review 168 (2023-12-03 - Rating: 5)
Banking experience mostly drive thru. -
Review 169 (2017-02-07 - Rating: 4)
Good customer service, down to earth employees -
Review 170 (2024-01-08 - Rating: 5)
Process was fast and easy -
Review 171 (2024-01-30 - Rating: 5)
Very professional & helpful -
Review 172 (2023-11-14 - Rating: 5)
Golden Key...Great Service... -
Review 173 (2024-02-01 - Rating: 5)
Fernando was great -
Review 174 (2023-11-24 - Rating: 5)
Request made, Request met