Navy Federal Credit Union

Located in Houston, Texas

Address: 20070 Gulf Fwy, Webster, TX 77598, United States

Phone: +1 888-842-6328

Rating: 4.1

Services

Drive-through
Wheelchair-accessible car park
Wheelchair-accessible entrance
Cash advance

Photos

Latest AC Repair Services in Houston

Comments

Review 1 (2022-03-17 - Rating: 5)
One of the nicest Navy Fed branches Ive ever been to. Maria was super friendly and helpful. She greeted me with a smile and just seemed in a very upbeat mood. It was not very busy when I came to deposit my check. I was able to get in and out very quick.

Review 2 (2023-01-28 - Rating: 5)
Deposit or withdraw, coming here is always such a pleasure.Greeted with kindness never gets old.The place is always clean, friendly staff, and very welcoming.

Review 3 (2024-08-24 - Rating: 5)
Been NFCU member since ‘77. Gotten great service for loans and credit cards. They’re very aggressive with anti fraud measures.

Review 4 (2021-07-07 - Rating: 5)
I would rate them a 10/5 if i could. I love navy federal, great rates, every time i go in they treat me with respect and honesty which i value, and im always in and out. I always feel valued and appreciated, Ms. Veronica is fantastic she answered all of my questions and has helped me out every time i have came into the branch. I could not ask for a better experience.

Review 5 (2022-06-05 - Rating: 5)
Been a member since I joined the Navy. Love this credit union, financed my car through them, have done a lot with them.Can’t say anything wrong about Navy Federal. Just wish I could customize my debit card 😅

Review 6 (2021-05-06 - Rating: 4)
The customer service at this branch is awesome, as is the overall customer service for Navy Federal in general. The only reason Im not giving this location five stars is because of the awkward and inconvenient entrance. Its literally on the very back of the branch. I dont know why they cant just add an entrance off of the feeder.

Review 7 (2019-10-26 - Rating: 4)
I absolutely love NFCU and Ive been member since 2008. I normally call and have transactions handled by call center customer service. Today I had to travel 3 cities over to visit Webster Branch. I was called by branch rep Lisa Uribe. Because I always am satisfied with service received from NFCU, I thought this would be the same case. NOW I was told prior to visiting that I would need to come in to have my request expedited more quickly therefore my request was doable. However, Bank Rep. Lisa Uribe greeted me nice enough however when she asked me the reason for my visit and then peered into my bank account, I watched in horror as she literally scrutinized it for 30 minutes and interrogated me with questions. This is after AFTER I explained that CALL CENTER REP SENT ME. She amplified her voice to say my remaining balance and direct deposit amount so loud that customers waiting looked up. She had me to sit there all that time and told me in a condescending manner which other financial parties I deal with. How I should send money to my kids and everything else I did not ask or care to know but i thanked her for the information. So when the conversation turned back on subject, (of course she should have the appropriate forms on her desk by now right?) She called someone on the phone and asked a constructive question which hints say no. The answering party on the other line caught on and said no. I wanted the humiliation to end. I thanked her although she was unwilling to help me in the first place and she smiled and told me have a wonderful day despite being unwilling to help me and turned her back. I drove 3 cities back home feeling devalued as a customer, humiliated and embarrassed. I love NFCU but feel that she should be counseled on racial profiling. This entire branch should be because in my experience this is my first time feeling that my business is not wanted. Ive made 3 visit reluctantly and this is how I feel after dealing there. I wanted to be sure it wasnt me so I waited outside to ask other African Americans if they feel valued there. 2 said no they do not feel valued. The other said he does not either but one time there was a nice rep he had serve him. Other than that no respect. I would like NFCU to investigate this because in this region, branches are very few. Thank you and I still love NFCU. I am very disappointed in my treatment by her and btw she is Hispanic not caucasian. I love all people but this was the only way to explain this horrible experience. I refer to this location as the TMI Branch. Too much Information they want to see, which has nothing to do with your present transaction request and not willing to apply action just nosey around about your financial status. Lisa Uribe is the only reason NFCU lost one star other than that you cannot go wrong dealing with this bank. I love NFCU.

Review 8 (2024-02-14 - Rating: 5)
I love this credit union ! It’s a bit of a drive for me but completely worth it ! Everyone is so nice and helpful :) thank y’all!

Review 9 (2020-03-14 - Rating: 5)
Melanie is amazing! She is the heart and soul of Navy Federals Webster Tx branch. I just hope that the company as a whole realizes what an asset she is to their business! She deserves a raise!She is the only reason my husband and I go to this branch. If it weren’t for her, we would be driving an extra hour.

Review 10 (2023-10-05 - Rating: 5)
Very friendly people and easy to talk with. I wish we had one in the Waco area. Thank you for Great Service.

Review 11 (2020-09-11 - Rating: 5)
I am so glad I found NFCU. I have an account with JSCCU and I am transferring all money to NFCU when I came in I was not use to being treated like a customer instead of an interruption and was treated with courteous, patients and understanding.I give a 5 star rating especiallymeliane

Review 12 (2023-05-05 - Rating: 5)
It’s been an awesome experience banking with them. They are professional and friendly. When I have questions they always explain things thoroughly, which I definitely appreciate!

Review 13 (2018-03-05 - Rating: 5)
So glad yall opened 2 locations here. Had NFCU since 2003. Was tired of ATM fees from other banks. Could have switched but NFCU is the best. That whiner Andrea Victoria that left 1 star is a snowflake and I hope she leaves NFCU. Didnt get instant gratification so 1 star. Lame. Go look at her ratings. Tons of 1 stars for selfish reasons. Report her. I did. She should not be a Guide.

Review 14 (2023-08-24 - Rating: 5)
I love the this credit union always on top of everything and great customer service I would highly recommend this Bank ❤️❤️❤️

Review 15 (2023-11-09 - Rating: 5)
This Branch has always been a professional pleasant experience for me with all of staff members that have assisted me .

Review 16 (2024-01-04 - Rating: 5)
Good banking but you will be waiting in line for a while of you have to go inside.

Review 17 (2019-09-03 - Rating: 5)
Credit unions are always better than banks as far as customer service. I have been very happy Navy Federal customer service.

Review 18 (2023-05-19 - Rating: 5)
Very nice bankers explain everything no matter how many questions you have to ask they dont mind at all

Review 19 (2021-01-13 - Rating: 5)
So glad they opened this branch. NFCU always has great service and great rates. Hard to beat.

Review 20 (2023-09-14 - Rating: 5)
Julia and all are greak bankers. Julia spent as much time before management butted their noses in...

Review 21 (2024-10-01 - Rating: 5)
Its the greatest place!

Review 22 (2018-01-06 - Rating: 5)
I had the pleasure of Veronica assiting me at this bank “Great customer service”. Gets you in and out fast.

Review 23 (2018-04-08 - Rating: 5)
So glad they open a location in houston moved from northern virginia and they didnt have any branches here.. so glad i did not close my account...the best part that is super close from my house 😁

Review 24 (2018-01-05 - Rating: 5)
Best bank ever!! So glad they opened up a branch near me!!! Thank you all at Navy Federal!

Review 25 (2017-12-19 - Rating: 5)
Hands down the best bank I do business with. Glad they now have 4 locations in our area.

Review 26 (2022-11-29 - Rating: 5)
They never disappoint, they have a great staff always fast and friendly.

Review 27 (2018-09-18 - Rating: 5)
Helped me with what I needed. I stopped by after the lady on the phone didnt help me at all and was completely rude.