Austin Telco Federal Credit Union

Located in Houston, Texas

Address: 2400 Taos Blvd, Austin, TX 78745, United States

Phone: +1 512-302-5555

Rating: 3.2

Review 1 (2016-02-04 - Rating: 5)
I love Austin Telco. They are a local bank/credit union which means that when I call them I talk a person here in Austin that provides great service. Their fees are way less than national banks and they offer great auto loans with a low interest rate. I paid less than $200 in interest for my auto loan last year which is insane. The process was easy too. I told them the car that I was interested in, they let me know what they offered as far as financing goes and then you can go to the dealership with a check and not have to haggle over price or tricky financing scenarios. Im sure car salesmen hate it.

Review 2 (2016-02-04 - Rating: 5)
I have used Telco for over 20 years for my personal and business accounts. They are extremely accessible and helpful. When I call them, I speak to someone at the branch I use and they know who I am. Crazy low fees. If I deposit a customers check that bounces they charge a flat $5 fee. If I used Wells Fargo it would be $30 and there are examples like that across the board.

Review 3 (2017-11-04 - Rating: 4)
Staff are varied, from a sweet, lovely, efficient, knowledgeable granny, to helpful, polite but less knowledgeable others, to an impersonal and clueless few.Also, some services are ill-defined and hard to set up. What is “Bill Pay” (can I repay my brother’s loan?); it can’t be set up in the app (where it’s clearly waiting to be used) nor at a branch (nobody knows about it; try online) nor on my phone online in a web browser (not app) nor have I yet to discover it on my laptop nor have they responded to multiple messages via my account online about it. Is this feature still in beta testing? Can anyone help me with it?But hey! It’s a credit union (co-op): you simply get what you put into it. If you’ve never been to a members’ meeting, you’ve no business complaining. Get involved with your credit union! Mea culpa.

Review 4 (2020-06-02 - Rating: 5)
The Taos branch is the only one I go to! Amanda, Anna Beth, Cynthia and the rest of the staff are AMAZING! They are ALWAYS ready to help!! I will not put my money anywhere else!