Austin Telco Federal Credit Union

Photo of Austin Telco Federal Credit Union

Located in Houston, Texas

Address: 8929 Shoal Creek Blvd, Austin, TX 78757, United States

Phone: +1 512-302-5555

Rating: 3.1

Services

  • Drive-through
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Gender-neutral toilets
  • LGBTQ+ friendly
  • Transgender safe space

Categories

  • Investment service
  • ATM
  • Bank
  • Credit union
  • Loan agency

Photos

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Comments

  • Review 1 (2018-04-04 - Rating: 5)

    I love Austin Telco, but not my bankI have been a member for nearly 20 years.I mostly appreciate the small things like1. Not having to talk to a banker to make any changes to my account2. Free coin counting3. Lots of branches4. Good telephone customer support5. Most accounts have no fees6. When I was a kid, they let me withdraw limited funds without an ID and did not charge me late fees when I forgot to pay my credit card a few times

  • Review 2 (2019-12-20 - Rating: 5)

    I have been with Austin Telco for over 20 years. I’ve financed several cars through them and every time I’ve had exceptional service. I don’t have a credit card through them and don’t use the debit card much, but my family members have traveled overseas and as long as you give them a heads up things are ok. I consider this oversight a plus, not a negative.

  • Review 3 (2014-12-30 - Rating: 5)

    When our local bank started charging for checking accounts several years ago, a friend recommended Austin Telco. Im so glad we switched. Weve never had any problems with them, and when I had to transfer my moms account from a Houston bank last year and follow Social Security protocol, they were very helpful. I cant imagine ever switching.

  • Review 4 (2014-08-06 - Rating: 5)

    I have been using Austin Telco for the past 6 years and love this local bank. While not being a fan of the big American conglomerate banks, this provides a great way to keep your money local and have it held with a trusted federal credit union. The employees are always super friendly also and get you through the drive thru quick.

  • Review 5 (2011-07-20 - Rating: 4)

    The folks at Austin Telco helped me refinance my car. It took a few phone calls before I was able to get in to see someone but once I did, things went smoothly.The receptionist in the loan department was friendly and always greeted me with a smile and while I didnt necessarily love my loan agent, he was able to get me a great interest rate.I would definitely use these guys again to finance/refinance a big purchase.

  • Review 6 (2018-03-28 - Rating: 5)

    I love my Austin Telco FCU. I have been banking with them since I was a teenager. Over 20 years. I am so happy and grateful that I am a member here. Every employee treats me so well. I always feel welcomed.They trust me and I trust them. I would recommend Austin Telco to anybody and everybody.

  • Review 7 (2020-07-16 - Rating: 5)

    We are very happy with Austin Telco.Without any prior history with them,they approved two loans that my previos Credit Union RBFCU, was reluctant to approve, despite being with them for more than 10 years, with personal & business accounts with movements every day.So long RBFCU.My business goes now to Austin Telco πŸ‘

  • Review 8 (2014-09-04 - Rating: 5)

    I have been a member of Austin Telco FCU for almost 30 years. It is the best credit union in Austin, Texas and possibly the entire State. I joined right before our current President, James Poplin, was hired. Poplin and his staff have taken Austin Telco from a small credit union for primarily telecommunications workers to the largest and most fiscally sound credit union in the City of Austin and surrounding areas. As a retired City of Austin employee and former AT&T employee I recommend Telco as we call it to anyone that values the safety of their money and excellent customer service.

  • Review 9 (2021-09-28 - Rating: 5)

    I have been a member of Austin Telco FCU since 1993. ALL my family auto loans are always from ATFCU. They are professional, loan paperwork is also easy even i went to Dallas and purchased my auto in 2019.I would like to say a BiG THANK YOU to ms. Liz Shearon (branch mgr) of solving issue quick and really professional. Because of the great services i received and i have referring friends, family members (even from of the Austin area), co-workers that new to austin to do business with ATFCU.Thank you ATFCU and ms. Liz for serving your members well.

  • Review 10 (2020-10-13 - Rating: 5)

    Ashley in the loan department came through when we needed her most! We were preapproved for a loan but you cannot sign documents in the branch. We were scheduled to pick up the car today and Ashley put together the docs, sent them to me via Docusign and was in constant communication the whole time. She went well above and beyond to communicate with the dealership and take care of us. This is why I have all of my loans through ATFCU! Keep up the great work.

  • Review 11 (2018-02-22 - Rating: 5)

    GeorgetownShannon Kylberg was one of Two employees that assisted me in opening a new business account. She even called me later to make sure I was able to connect to my account online. I was going to open at another local bank but left the lobby after 30 minutes of waiting. Im glad I opted to use ATFCU !!!

  • Review 12 (2019-03-31 - Rating: 5)

    Michael and Rachel in Loan Department helped me and they were proficient and patient.I was thinking about sending them gift cards but ones words indicating satisfaction and praise shall suffice.My only suggestions are to pick up the pace. Dont waste time on paperwork concerning undesired insurance services. Again, ones words should suffice in this respect. No need to force member to sign a paper with a checked boxed saying just as much.

  • Review 13 (2017-08-17 - Rating: 5)

    Superior Service for -- Over 20 Years, from Super ATF Credit Union -- many Branches for Customers Convenience (both for Business and Personal accounts) -- ALWAYS Accommodating -- 10 RATING, I give from this Fully-100%-Satisfied Customer -- ;))

  • Review 14 (2024-12-16 - Rating: 5)

    Never had an issue, lovely service

  • Review 15 (2014-10-07 - Rating: 5)

    So far so good! Getting an account set up was super fast and the ladies at the Jollyville branch are really nice.I think Im going to love banking here. =)

  • Review 16 (2022-06-27 - Rating: 5)

    I have been a member since 1988 and I also have a business account as well. They go above and beyond for all my banking needs.

  • Review 17 (2013-10-03 - Rating: 5)

    Austin Telco Federal Credit Union is the best non bank ecer! Got my car refinanced for a rediculously low rate!

  • Review 18 (2020-02-25 - Rating: 5)

    I cant remember what the ladys name was that helped me. But she was super polite and helpful. It didnt take long to handle my business there. Excellent service.

  • Review 19 (2020-09-01 - Rating: 4)

    Lots of drive thru lanes with the ATM located at the outer most lane.

  • Review 20 (2023-06-22 - Rating: 5)

    Ashley in the drive-thru was polite and extremely efficient. Thank you all! Excellent team.

  • Review 21 (2016-01-18 - Rating: 5)

    STAY AWAY FROM BUDA LOCATIONBUDA LOCATION IS HORRIBLE AND THEY MAKE YOU FEEL AS IF THEY DO WANT TO ASSIST YOU IN ANYWAY. YOU WILL FEEL LIKE ITS A DIFFERENT COMPANY!! STAY AWAY FROM THE BUDA LOCATION. ITS WORTH THE DRIVE TO SAN MARCOS

  • Review 22 (2017-08-16 - Rating: 5)

    I e on research is great. Only draw back us when tellers sit there with Windows closed. Seems like the could do paperwork else where

  • Review 23 (2016-03-29 - Rating: 5)

    Austin telco in Taylor tx is the best bank love those ladies there..with Derek Mcdonald.

  • Review 24 (2020-08-04 - Rating: 5)

    Excellent credit union, great customer service. I love the one in Leander.

  • Review 25 (2021-12-24 - Rating: 5)

    II like them they have help me I goes to the one off Techridge very polite

  • Review 26 (2018-11-09 - Rating: 5)

    I LOVE IT BECAUSE THEY PROTECT MY ACCOUNTS WITH THEM LIFE

  • Review 27 (2013-07-23 - Rating: 5)

    Would not bank with anyone else. always great and fast service.

  • Review 28 (2022-11-02 - Rating: 5)

    Fast friendly service

  • Review 29 (2018-03-20 - Rating: 5)

    Friendly, helpful staff.

  • Review 30 (2016-12-30 - Rating: 4)

    Need a branch in Elgin.

  • Review 31 (2018-08-13 - Rating: 5)

    Love them.

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