American Consumer Credit Counseling, Inc.

Photo of American Consumer Credit Counseling, Inc.

Located in Houston, Texas

Address: 221 N Kansas St, El Paso, TX 79901, United States

Phone: +1 877-440-1773

Rating: 5

Services

  • Online appointments
  • On-site services
  • Wheelchair-accessible car park
  • Toilets
  • Appointment required

Categories

  • Credit counseling service

Photos

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Comments

  • Review 1 (2025-03-03 - Rating: 5)

    Itā€™s a great feeling, knowing that you are completely debt-free thanks to consumer credit counseling for helping me get this done.I didnā€™t get the ladies name on the phone who helped me close my account but she was very helpful. Made me feel very good about paying off my debt.

  • Review 2 (2025-01-28 - Rating: 5)

    Start to finish, these people helped me get back on my feet. I was never pressured with anything, but given good helpful information and permitted to make educated decisions. I started my program with no problems, and have paid faithfully. Now Im getting a tax return and paying my balances off! Josh was very helpful in providing advice not just on my credit card accounts but other open loans and accounts as well. A wealth of information and definitely worth your time. Thank you so much!

  • Review 3 (2025-01-06 - Rating: 5)

    Customer Service Review for KimI had the pleasure of speaking with Kim, and I must say her customer service was exceptional. She greeted me pleasantly over the phone, creating a welcoming and professional first impression.When I shared my concerns about mistakes on my account, Kim immediately acknowledged the issue, took full accountability, and apologized for the oversight. Her honesty and willingness to take ownership of the situation were refreshing. She promptly attempted to resolve the issue, and when it didnā€™t work on her end, she didnā€™t hesitate to involve her supervisor for additional support.Throughout the call, Kim maintained a calm, patient, and approachable demeanor. She was easy to talk to, actively listened to my concerns, and never made me feel rushed. Her receptiveness and dedication to ensuring the problem was resolved left me feeling valued as a customer.Kimā€™s professionalism and attentiveness truly stand out. I highly recommend her for recognition and commend her for providing such a positive customer service experience.

  • Review 4 (2025-02-26 - Rating: 5)

    Bailey did a fantastic job and was kind, supportive and went above and beyond in supporting this difficult to navigate system. I appreciate the work you do to assist others as a non profit organization that relies on stable funding to help those in need. Prayers this funding and program continues.

  • Review 5 (2025-02-06 - Rating: 5)

    I cannot recommend this organization more highly, based on personal experience during two separate, but very difficult financial crises. Im proud to say we completed our debt management program in 2022, but when I needed some information today for tax purposes I was treated with the same great care and respect Ill always associate with ACCC. Kim was quickly able to answer my specific questions. Her kindness and concern mean a 100 percent record of positive, helpful dealings with this organization.

  • Review 6 (2025-02-04 - Rating: 5)

    Thank you ACCC for giving me not only hope but practical actionable steps to get forward with improving my financial future. Thank you Bailey for your kindness, your patience with my million questions, for not judging, for being so knowledge and offering your support and guidance. I feel very grateful for the outstanding service I received. Thank you!!!

  • Review 7 (2025-02-15 - Rating: 5)

    Jonathan was awesome! He was truly helpful and explained everything to me with ease and in depth. He was understanding, non-judgmental, and was willing to walk through everything with me every step of the way. Super thankful for helpful people like him!

  • Review 8 (2025-01-15 - Rating: 5)

    An amazing service, striking the right balance between paying credit card minimums, and debt settlementā€¦ Allowing you to pay all your debt and save on interest while bundling several cards into a single easy monthly payment.I worked with Kim today, who made it 100% painless to shift my due date to align with my employerā€™s new pay schedule.

  • Review 9 (2025-03-03 - Rating: 5)

    Kim and the ACCC group are amazing. I am always able to speak to someone when I need to and they have been an incredible resource in my debt payment journey.

  • Review 10 (2025-02-26 - Rating: 5)

    I missed my payment for February due to being on unpaid medical leave and Jojo helped me today with making sure Im able to make the payment for March and told me how I can make up my missed payment. He was kind, professional, and thorough. Thank you!

  • Review 11 (2025-01-30 - Rating: 5)

    I recently spent the evening talking to Bailey, and it was such an incredible experience. I was a bit hesitant at first, not really sure what to expect. The past few months have been toughā€”stress, a lot of frustration, and honestly, Iā€™d lost hope and couldnā€™t see any light at the end of the tunnel. But Bailey really took his timeā€”more than I expected, to be honest. He was so thorough and didnā€™t sugarcoat anything, but the way he spoke and the information he shared made all the difference. By the end of the night, I felt like everything was going to be okay. I will update as I go through the program and my experience. Thank You so much for taking the time to talk. I would recommend ACCC to anyone in financial crisis.

  • Review 12 (2025-02-14 - Rating: 5)

    Christian has helped me through a few phone calls now and he has been great. Heā€™s always so patient and kind while he listens to all my questions and talks through them with me. Heā€™s put in a lot of work for me calling different creditors and getting stuff worked out for me. Thank you Christian!

  • Review 13 (2024-11-21 - Rating: 5)

    Iā€™m no expert on credit consolidation but so far it has been a huge help and stress relief in my life. Building my credit back up is taking some time but I owe it to ACCC for helping me get here. Kim walked me through every question and concern that I had and was incredibly helpful. She kept the conversation positive and encouraging the whole way through while explaining the process and possible outcomes. Iā€™m grateful that I got her on the phone today!

  • Review 14 (2025-03-03 - Rating: 5)

    Kim was so help and really helped me feel a little much re at ease with what I am going through to get my debt paid off.

  • Review 15 (2024-11-13 - Rating: 5)

    I had a pleasure of speaking with Jojo earlier. He is such a pleasant person to speak to and did help me add some accounts to my program. The process was easy and straight forward and Jojo was very helpful and patient throughout our conversation. Thank you Jojo. šŸ˜Š

  • Review 16 (2024-12-09 - Rating: 5)

    Im getting started with the program and had questions about my first payment and collection calls I was receiving. Chris answered promptly, immediately understood what I was asking, and got the company on the phone to troubleshot the issue. Next steps were clarified right away. He answered the nuance of all my questions.

  • Review 17 (2025-01-27 - Rating: 5)

    Called ACCC, January 24, 2025 and was transferred to one of credit counselor by the name Jojo. I was very impressed with how knowledgeable and professional he was in responding to all the questions I had. I felt that he went out his way to make sure that I received all the informations I need before our conversation end. I would like to send a special thank you to Jojo.

  • Review 18 (2025-02-26 - Rating: 5)

    Iā€™m new to the program, there was a hitch with 1 account, not ACCC fault, Kim was AWESOME in resolving the issue and we are moving forward. ACCC staff is extremely responsive and helpful!

  • Review 19 (2025-02-19 - Rating: 5)

    Jojo was awesome and helpful with my phone call today! Answered all my questions in a friendly and professional manner! Great service!

  • Review 20 (2025-02-27 - Rating: 5)

    Jojo was great to work with in helping understand where my DMP stands while waiting for creditors to approve repayment plan.

  • Review 21 (2024-11-25 - Rating: 5)

    I spoke with Christian today. I had questions regarding an old account that was pending due to incomplete information. Christian was very helpful, he contacted the creditor directly and got approval for my payment plan while I was on hold for a few minutes. Very efficient

  • Review 22 (2024-10-29 - Rating: 5)

    I was a pleasure talking to Josh. He talked me through my mini crisis. I really appreciate his kindness and compassion. He was also very professional and knowledgeable. KudosšŸ‘ to Josh . I think you are very lucky to have him as an employee.

  • Review 23 (2024-10-08 - Rating: 5)

    Bailey was patient and very knowledgeable. He was great at explaining things on which I had questions or needed clarification. I feelt very comfortable putting my credit in their hands so I can work to finish paying off my balances. I highly recommend this company!

  • Review 24 (2024-10-23 - Rating: 5)

    I have had ALL great experiences with this company right from day one. They made it very simple to understand and worked with me to pay off over $13,000. And today I spoke with Christian, a very nice man. That should be my last contact. Im glad it was a good experience.

  • Review 25 (2025-01-24 - Rating: 5)

    Kim was very helpful and patient. She explained many things I was confused about and patiently went through the details, changing my budget program while on the phone!! Highly recommend her!!

  • Review 26 (2025-01-23 - Rating: 5)

    I had a problem with my account this month and called AAAC. I spoke with Josh and he was wonderful. He was very professional, friendly and helpful. He straightened out my problem and now Im back on track. AAAC is wonderful to work with and with great employees like Josh!!

  • Review 27 (2024-10-09 - Rating: 5)

    I talked with Bailey and he did an awesome job at informing me of all my options! I didnā€™t know where to start with my credit card debt and thought a debt settlement was my only option outside of bankruptcy. But debt management was actually what was right for me! They got my credit card interest rates down to 1% with payments that worked for my budget. Very grateful for this company and their service and would highly recommend to anyone experiencing financial stress

  • Review 28 (2024-10-31 - Rating: 5)

    Josh answered all my questions. He was very knowledgeable of how credit debt works. Mr. Goodman at the beginning explained how the process worked with a non-judgmental, professional manner. So I signed on and now I am pleased to be finally out of debt. Much thanks to ACCC!

  • Review 29 (2024-12-17 - Rating: 5)

    Every time I call ACCC, the staff is so incredibly helpful and friendly. My most recent call was with Kim who congratulated me on having finished paying off one of my credit cards. Needless to say, she made my day! Thank you, Kim!

  • Review 30 (2025-01-30 - Rating: 5)

    Kim was terrific, answered my questions as I am new to ACCC. Wonderful support service! As always, Kim displayed that reassurance that EVERY ACCC counselor had demonstrated. Professional, knowledgeable & courteous.Thank you!Mike Cafferata

  • Review 31 (2024-11-09 - Rating: 5)

    My experience speaking with Bailey of American Consumer Credit Counseling was very informative. I now have access to financial options and services that will assist me with improving my debt and managing my expenses. The consult was very helpful and Bailey walked me through the process, expectations, resources and in addition set me up for a telephone call with financial attorneys. I feel more confident in developing a plan to get closer to financial freedom.

  • Review 32 (2025-01-01 - Rating: 5)

    Josh was very professional and informative. He was kind, compassionate and understanding. He is a great asset to your team. You are lucky to have him. I had a great experience.

  • Review 33 (2025-01-15 - Rating: 5)

    Unending gratitude for the ACCC team. Kim helped me prepare for an early payoff today, and Im so thankful for her compassion and great attitude as well as guidance of course. If you are thinking of going the debt settlement route, stop! And call ACCC. Thank you, Kim!

  • Review 34 (2025-01-02 - Rating: 5)

    My representative was super knowledgeable and informative. Very sweet and kind human. This program is helpful and i am almost done paying. Iā€™m so happy with the service. ! I highly recommend.

  • Review 35 (2025-01-02 - Rating: 5)

    Imagine having a whole team of people cheering you on and celebrating your success with you. I believe that the people here actually care about me and my commitment to being debt free. 100% of the time they are helpful, kind, and supportive.

  • Review 36 (2025-01-31 - Rating: 5)

    Jojo was very helpful in addressing several questions for me this morning!He was patient, pleasant & professional with his responses to my questions! Thank you!

  • Review 37 (2025-01-09 - Rating: 5)

    For anyone who acquired debt due to Covid, ACCC will get you back on track.Everyone at ACCC has been kind and professional.My point of contact was Virgina, who made me feel comfortable with the initial process, I never once felt judged or pressured.My recent contacts were Josh, Kim and JoJo. Josh was very patient, attentive and offered options I didnt think of. I found Kims excitement contagious, and celebrated my account closure, and last but not least, JoJo set me at ease with his pleasant demeanor quelling my concerns by mapping out the final payment process for me.In a day of scammers, I can tell you ACCC are the real deal and that my experience with them was exceptional. Thank you ACCC for being there when we needed you the most! Sincerely, Chaplain Patty

  • Review 38 (2025-01-14 - Rating: 5)

    I had a great experience with American Consul Credit Relief. Jojo was incredibly helpful and provided excellent service. Thank you, Jojo, for your outstanding assistance!

  • Review 39 (2024-12-30 - Rating: 5)

    Jojo is incredible! He was so patient, answered all my questions, and created a safe space where I never felt judged.

  • Review 40 (2024-12-11 - Rating: 5)

    I felt completely overwhelmed by my debt. I called CCC and spoke with Lori R. She helped me create a budget and payment plan to help me get out of debt. Iā€™m thankful for their expert advice and great service.

  • Review 41 (2024-10-30 - Rating: 5)

    Literally just got off the phone with Bailey and he was a true gem! Couldnā€™t have made me feel more comfortable and more myself when going through what could be a quite awkward and uncomfortable process. We talked for almost 3 hours, and he never once rushed me or made me feel like I was being forced/pressured into anything. Excited about my future and wish there were more people like him working in this field and all fields alike. Thanks Bailey!! ā™„ļø

  • Review 42 (2024-12-11 - Rating: 5)

    I had a great experience with Christian. He assisted me quickly and was very kind. Over ACCC has been a great help and made everything easier for me

  • Review 43 (2024-12-26 - Rating: 5)

    Just spoke to Kim todayā€¦she was so kind and helpful! Iā€™ve had nothing but great experiences with ACCS and highly recommend them for anyone struggling with debt! Absolute lifesavers!

  • Review 44 (2024-12-20 - Rating: 5)

    Absolutely great service that I was provided. I Spoke on the phone for about 2 hours and during that time i was provided a thorough explanation on my finances and how I could better my current situation! Shout out to Bailey for the excellent service.

  • Review 45 (2024-11-26 - Rating: 5)

    Lavon was personable, knowledgable and even compassionate during our phone call. All of the financial information he obtained from me was done concisely and quickly. His explanations were easy to understand. I liked the DMP presented to me as well as understanding all other options. Lavon is an asset to ACCC. I am glad he is the counselor I talked to.

  • Review 46 (2025-01-13 - Rating: 5)

    These people are helping me recover from a mess, shamble, what ever you want to call it. I could not do it without their help. Great to work with and they do all of the communication with the creditors. Painless,

  • Review 47 (2025-01-06 - Rating: 5)

    Josh was very informative and gave me great tips on how to make this system work well for me. Iā€™m glad he was able to calm my worriesā€¦ Thanks Josh!!!

  • Review 48 (2024-12-17 - Rating: 5)

    I called about moving my due date by a couple days and Christian was able to help me quickly. He was also very nice and polite.

  • Review 49 (2025-02-25 - Rating: 5)

    Josh was very helpful today. I dont feel like Im in the dark anymore. Tha k you so much for your help.

  • Review 50 (2024-12-23 - Rating: 5)

    Amazing service! Covid hit my business and personal life hard. I reccomend to everyone I can. Special thanks to Kim! Wonderful people doing the lords work at accc.

  • Review 51 (2024-12-11 - Rating: 5)

    I forgot her name, but she was VERY helpful when I called today to ask about making an EXTA payment to payoff 2 credit cards!! She walked me through the process to make the extra payment on the website...Thank you!! :)

  • Review 52 (2024-10-08 - Rating: 5)

    I am so grateful to the Representative Jojo from America consumer credit (Accc ) he was so helpful with his insights on guiding me to a successful financial freedom , he recommended me which account to send an additional payment, the one with the highest interest, it makes sense. Right?But I didnā€™t see it until Jojo guided me through it.Accc is very lucky to have a very experience Representative like Jojo.Thank You.!!

  • Review 53 (2024-11-25 - Rating: 5)

    Jojo is professional and very kind on the phone. Jojo made sure to provide the answer I needed for my next steps. I truly appreciate the service I have been receiving since beginning this program.

  • Review 54 (2024-09-19 - Rating: 5)

    Im so grateful with ACCC. They helped me out with my debts, making things much easier by reducing monthly payments and lowering the interests rates on my credit cards. Agent Gabriel is so professional and always looks for the best solution.

  • Review 55 (2024-09-03 - Rating: 5)

    At ACCC I know Iā€™m always in good and caring hands. Kai, Richard and Judy were very professional and kind ( a rare combination these days) in helping me sort out a few ā€œproblems ā€œ I was having with creditors. I highly recommend their services for anyone whoā€™s having difficulties with the credit world.

  • Review 56 (2025-01-14 - Rating: 5)

    Ive yet to start my payments and distributions, but the process with Gilberto was a breeze. Not to mention how profesional, patient, thorough and kind that he was to me.

  • Review 57 (2024-12-23 - Rating: 5)

    Very easy to get my issue resolved. Agent very accommodating and thoroughly answered my questions. Looking forward to getting financial improvement completed.

  • Review 58 (2024-10-23 - Rating: 5)

    Kim was very helpful and able to complete my request today. ACCC has been a big help over the years and I am excited to complete my program

  • Review 59 (2025-01-07 - Rating: 5)

    Bailey was very thorough and took the time needed to build a budget and debt profile. I felt tremendous relief talking with someone about my debt and building a debt relief strategy

  • Review 60 (2024-12-31 - Rating: 5)

    I had an awesome experience with ACCC. They answered all questions and helped me get everything paid off. What a great feeling!!!!

  • Review 61 (2025-01-17 - Rating: 5)

    Great customer service. Every representative I have spoken with has been attentive and a pleasure to work with.

  • Review 62 (2025-01-13 - Rating: 5)

    Thank you so much Jo Jo. I couldnt have made this happen without your help. What a Blessing. Peace Always

  • Review 63 (2025-01-08 - Rating: 5)

    I have had a great experience so far. They are polite and make sure they help you to their best ability! They make this journey reassuring!

  • Review 64 (2024-09-18 - Rating: 5)

    We love ACCC. They really help you get debt paid off and are very encouraging. Bailey is whom we have re-enrolled with and he is very explanatory as well as encouraging. We can tell he really nose the program and really works hard for his clients. Thank you ACCC and Bailey.

  • Review 65 (2024-12-02 - Rating: 5)

    Amazing experience, helped through an extremely rough time! Customer service always exceptional and friendly. Forever grateful!!!

  • Review 66 (2025-02-26 - Rating: 5)

    Diane was extremely helpful and I am very happy, she really encouraged me

  • Review 67 (2025-01-21 - Rating: 5)

    I had a great experience the representative was very knowledgeable with my concerns and everything were handled in a timely manner.

  • Review 68 (2024-10-01 - Rating: 5)

    Kim was amazing with answering my questions and concerns regarding my program, never have an issue with the customer service (which for me, is rare) Always knowledgeable and friendly service.

  • Review 69 (2024-12-27 - Rating: 5)

    Called and talked to a Jojo about one of my cards on the program about to be paid off. Had excellent service and he answered all my questions.

  • Review 70 (2025-01-28 - Rating: 5)

    Christian provided excellent service today. He answered all of my questions in detail and also provided some helpful tips.

  • Review 71 (2025-01-14 - Rating: 4)

    It was a little bit of a wait on the phone but Kim was able to help me. It was a pleasure to talk with her.

  • Review 72 (2025-01-18 - Rating: 5)

    Bailey was great and thorough with the process. I highly recommend ACCC for significantly reducing credit card interest rates

  • Review 73 (2025-02-18 - Rating: 5)

    Jojo was helpful and amazing! So thankful for ACCC

  • Review 74 (2025-01-17 - Rating: 5)

    Jojo was very helpful and help me understand the billing process when it doesnā€™t get pulled the first time.

  • Review 75 (2024-11-05 - Rating: 5)

    I would like to take the time to show gratitude to Michelle. Who assisted me with my Debt. She was patient, kind and understanding. Thank you and God bless.

  • Review 76 (2024-09-12 - Rating: 5)

    Judy was great! In less than 2 minutes, she took care of my request. She also informed me of my remaining balance - VERY happy

  • Review 77 (2025-01-16 - Rating: 5)

    Jojo was great he was very helpful with my case and most importantly he listened to me and my concerns

  • Review 78 (2024-10-30 - Rating: 5)

    Jojo was the best customer service representative Ive called. Such a kind and understanding person. So helpful.

  • Review 79 (2024-11-18 - Rating: 5)

    Kim was so encouraging and congratulating that Iā€™m almost finished paying off my debt. She took care of me fast and was very sweet and helpful

  • Review 80 (2025-01-15 - Rating: 5)

    Excellent Experience. Very helpful with any questions you have. If you want to improve your financial issue I suggest this program.

  • Review 81 (2024-08-28 - Rating: 5)

    This program has helped my husband and I so much get into a much better financial situation. The representatives have been so patient, kind, judgement free, and understanding from day one. 2 and 1/2 years working with them has been incredible. They have helped every step of the way. They work with you and help you stay on track. The communication is impeccable! Nobody believes me when I tell them about this program and I am here to set the record straight, this program works and its legitimate. I spoke to Joaquin to confirm my paid off accounts and he was knowledgeable and patient. I am forever grateful for ACCC and their staff! Thank you for everything!!

  • Review 82 (2024-08-19 - Rating: 5)

    Marly was the best! Helped me change dates and amounts to match my pay periods at work. Was much more relaxed when I got off phone! Always so pleasant too! Thanks again!!!

  • Review 83 (2024-10-01 - Rating: 5)

    Jojo was great and very helpful. They made the process of adding another account to my debt management program, simple and easy.

  • Review 84 (2025-02-12 - Rating: 5)

    A true non-profit that can help you budget and get out of debt. Paying down credit cards is great and my counselor Frederick so helpful!

  • Review 85 (2025-02-05 - Rating: 5)

    Jojo was patient, knowledgeable & solved my issue in a timely manner. Helped ease my concerns.

  • Review 86 (2025-02-20 - Rating: 5)

    Helpful. Easy to understand their explanations. Real value for the service they provide

  • Review 87 (2024-10-12 - Rating: 5)

    Carlton Page is a great customer service agent. He explained everything in detail. He was extremely helpful. Thank you for your patience and all your help.

  • Review 88 (2024-12-12 - Rating: 5)

    These guys are great and I love working with them. Thanks so much for helping us during this hard time

  • Review 89 (2024-09-16 - Rating: 5)

    I had concerns regarding my payment being received and Jojo was very helpful in resolving my issue/concern. Great experience and customer service.

  • Review 90 (2024-09-30 - Rating: 5)

    Loved my experience, Matthew really was helpful and patient. He is knowledgeable and gave me good payment options. :)

  • Review 91 (2024-10-08 - Rating: 5)

    They took the time to explain everything through and gave me options i am able to feel relieved finally.Marly also took the time to help me answer some questions I had regarding my to do list

  • Review 92 (2025-02-19 - Rating: 5)

    Very thorough explanations of everything! Hoping to get my debt down soon!

  • Review 93 (2025-01-16 - Rating: 5)

    Jojo was very helpful in updating my policy and adding an account for me!

  • Review 94 (2024-08-28 - Rating: 5)

    Tim spend a lot of time on the phone with me to help me figure out my finances and explained everything very well. He was super patient with me and gave me a better understanding about the way ACCC works. Im very satisfied! Thank you šŸ©·

  • Review 95 (2025-02-04 - Rating: 5)

    It was a very pleasant experience with Jojo sorting out my issue today.Thanks Jojo!!

  • Review 96 (2024-11-08 - Rating: 5)

    Kim helped me change some information for my account quickly and helped answer some lingering questions I had since starting the program!

  • Review 97 (2024-11-04 - Rating: 5)

    Michael was great help, responded my questions and even helped me to get the best out of my account/financial goals

  • Review 98 (2024-12-03 - Rating: 5)

    Second time working with ACCC. Very helpful representatives who are kind and understanding. Great experience.

  • Review 99 (2024-12-04 - Rating: 5)

    JoJo did a great job helping me out with my situation concerning my account today.

  • Review 100 (2024-10-31 - Rating: 5)

    So compassionate and understanding. I have recommended to other family members. Im excited to see hope in getting out of debt.

  • Review 101 (2024-12-27 - Rating: 5)

    The lady did a great job of explaining everything i asked. She was polite and very understanding

  • Review 102 (2024-11-18 - Rating: 5)

    I called in to check on a few things with my account. Jojo was extremely helpful and got my answers to me very quickly.

  • Review 103 (2024-10-09 - Rating: 5)

    Jojo has been of great help. Would highly recommend the ACCC for anyone with debt situations

  • Review 104 (2024-07-18 - Rating: 5)

    This American Credit Counseling and Kim, in particular, have been so much help and pure insight on consolidating without the risk of a high credit cost loan. Today Kim assured me on a number of issues with intelligence, compassion and all in a business like manner. It was truly a pleasure to deal with Kim.

  • Review 105 (2024-10-04 - Rating: 5)

    Jojo was very helpful! Everyone who has assisted us have been kind and respectful!

  • Review 106 (2024-11-15 - Rating: 5)

    Mike was so understanding! I felt comfortable talking to him about my finances, which I never talk about with anyone.

  • Review 107 (2024-06-25 - Rating: 5)

    My customer service rep Perkins was very informative when I called in seeking guidance on my next best financial steps. He let me know of different options I could take and set me up with an affordable option to get my credit back together. He was very patient and knowledgeable.

  • Review 108 (2025-01-02 - Rating: 5)

    Service Rep Jo Jo, was really knowledgeable, professional & courtesy. He answering all of my questions in a timely manner.

  • Review 109 (2024-09-16 - Rating: 5)

    Very informative and a fluid conversation. They answered all my questions. I could understand the customer service employee when they spoke. Very good experience

  • Review 110 (2024-12-26 - Rating: 5)

    They were very helpful in consolidating my debt for a reasonable small fee.

  • Review 111 (2024-05-13 - Rating: 5)

    Gabriel was the best person at handling my case. He handled my situation delicately and was able to help work out a plan for which he did it so well and beautifully. Nothing but great things to say about this company. And its a nonprofit!

  • Review 112 (2024-03-14 - Rating: 5)

    Jojo was very helpful and clarified some questions I had from my original conversation. I feel a lot more like I know what Iā€™m doing. Thank you! I also wanted to thank Pule for his help my first call. I wasnā€™t able to leave a review before so Iā€™m hoping both know how appreciative I am of their patience and help.

  • Review 113 (2025-01-02 - Rating: 5)

    Kim was professional and knowledgeable. She was able to answer my questions quickly.

  • Review 114 (2024-12-18 - Rating: 5)

    They were very compassionate and I can see a light at the end of the tunnel with my debt.

  • Review 115 (2024-08-28 - Rating: 5)

    Richard was wonderful, patient and very knowledgeable. I was given all my options and no pressure to go with them or not. If youre lost or confused in debt, please reach out to them.

  • Review 116 (2024-12-16 - Rating: 5)

    Thank you, Joseph , you were very professional and courteous in making sure everything was explained. I appreciate your help!

  • Review 117 (2024-03-14 - Rating: 5)

    Another great experience today with the ACCC team. I spoke to Kim about my most recent payment and she was outstandingly kind, attentive, knowledgeable, and resolved my questions quickly. Thank you again for being a great partner in my debt management process!

  • Review 118 (2024-10-04 - Rating: 5)

    I am delighted to have spoken with Gabriel whose extensive 15-year expertise instilled confidence in my ability to manage my credit effectively.

  • Review 119 (2025-03-03 - Rating: 5)

    Got the answers I needed today with quality customer service

  • Review 120 (2024-11-05 - Rating: 5)

    Bailey was wonderful to work with! I highly recommend this service to anyone that feels like they are drowning in debt!!šŸ’œ

  • Review 121 (2025-02-13 - Rating: 5)

    Jojo helped me out and made it easy dealing with my debt.

  • Review 122 (2024-06-14 - Rating: 5)

    KIM was extremely helpful and kind with some last minute questions I had before starting with the program. Looking forward to working with ACCC. Highly recommend-- and Kim was so kind. Thank you.

  • Review 123 (2024-10-09 - Rating: 5)

    All the staff is so respectful and professional, I have been in this company a couple years and I havenā€™t had any issue. Glad that I took a good decision.

  • Review 124 (2024-10-10 - Rating: 5)

    Great experience and help. Matthew was extremely helpful and considerate. Would recommend them to anyone.

  • Review 125 (2024-09-04 - Rating: 5)

    The counselors were very helpful. Answered all my questions. Tom and Virginia were very courteous and respectful.

  • Review 126 (2025-01-14 - Rating: 5)

    Kim was so pleasant and helpful. She is great!

  • Review 127 (2024-09-04 - Rating: 5)

    Your staff at ACCC are the best! They are kind and helpful. I send many clients struggling with their finances to them.

  • Review 128 (2024-12-17 - Rating: 5)

    KIM WAS KNOWLEDGABLE AND KIND & HAPPY! ENJOYED HER ENERGY & VERY HELPFUL! THANK YOU, KIMšŸŽ„

  • Review 129 (2025-01-03 - Rating: 5)

    This has been the best experience ever with a company these people are great

  • Review 130 (2025-01-16 - Rating: 5)

    Received exceptional customer service from Josh today. Thank you!

  • Review 131 (2024-12-27 - Rating: 5)

    Kim was able to explain and help with questions I had about my statements.

  • Review 132 (2024-03-13 - Rating: 5)

    Cannot say enough good things this program has helped me so much. Anytime I call in I get friendly and helpful service. Recently had JoJo assist me a few times in a row and I was happy to get him on the line he is great!

  • Review 133 (2024-10-30 - Rating: 5)

    Every conversation Iā€™ve had has been very positive and empathetic. Itā€™s really helped me manage the stress of credit card debt.

  • Review 134 (2024-04-05 - Rating: 5)

    Jonathan was amazing. He was so transparent, he gave me a lot of advice, thereā€™s no question about his super positive intentions. Because of him I am much more financially educated now just from one conversation, and now im on track with their DMP to rid of my debt. Very satisfied, he is a lot of help!

  • Review 135 (2024-06-04 - Rating: 5)

    I cannot express my gratitude enough for the help I received when I signed up months back. Having car issues and with Kims gracious help I will get back on the road sooner than later. God bless you all and a very special thank you to Kim.

  • Review 136 (2024-09-30 - Rating: 5)

    Josh was very kind and helpful to me. I was pleased with his assistance.

  • Review 137 (2024-02-12 - Rating: 5)

    My experience so far with American Consumer Credit Counseling has been great. Everyone that I worked with have been very professional and were great at explaining everything. Ami set up the account and did a great job, I have also worked with Matt, Latoya and JoJo and have been very pleased with all of them. Thank you

  • Review 138 (2025-02-03 - Rating: 5)

    Jojo was helpful and able to answer all of my questions.

  • Review 139 (2025-01-02 - Rating: 5)

    Jojo was a huge help. He was quick and courteous!

  • Review 140 (2025-01-21 - Rating: 5)

    Received a great Customer Service dron Gogo. Trusted company

  • Review 141 (2024-07-09 - Rating: 5)

    I love how Molly was able to help through the whole process, having all my doubts clear in order to avoid any later surprises. I love how she was able to break down everything for me.I am looking forward to start this business with the company and have all my finance in track.

  • Review 142 (2025-02-25 - Rating: 5)

    Josh was very professional and knowledgeable thank you šŸ˜Š

  • Review 143 (2024-12-23 - Rating: 5)

    A positive and straightforward customer service interaction with Kim, thanks much!

  • Review 144 (2024-08-01 - Rating: 5)

    Christian was extremely helpful addressing my concern today and went above and beyond to make sure the issue was properly taken care of. The customer service I received far exceeded my expectations!

  • Review 145 (2024-05-19 - Rating: 5)

    I called ACCC to make an over the phone payment and spoke with Kim. She was Awesome and took care of me professionally and promptly. Great experience. Thank you Kim and ACCC!

  • Review 146 (2025-01-15 - Rating: 5)

    The representative JoJo was very helpful and accommodating. Thank you you for your assistance.

  • Review 147 (2024-12-05 - Rating: 5)

    Fantastic customer service! Friendly and a great personality to talk to.

  • Review 148 (2024-11-01 - Rating: 5)

    Representative was very nice, helpful, friendly and professional. All concerns were addressed.

  • Review 149 (2025-02-26 - Rating: 5)

    Prompt service, associate was very understanding and friendly, efficient A++++

  • Review 150 (2024-10-25 - Rating: 5)

    Thank you Jojo for your professional service with exceptional kindness. Once again, thanks

  • Review 151 (2025-03-03 - Rating: 5)

    Always helpful to find the best solution for your needs

  • Review 152 (2024-05-10 - Rating: 5)

    I am always so thankful for the kind and compassionate support I receive from the representatives at ACCC. Kim took the time to walk me through a very complex issue and I canā€™t thank her enough.

  • Review 153 (2024-02-28 - Rating: 5)

    My experience today with Joaquin in regards to my mothers inactive account was excellent as he was able to navigate the problems getting activated. He was able speak with his supervisor and able to override what was blocking the the reactivation. I was exceptionally happy with the outcome.

  • Review 154 (2024-05-20 - Rating: 5)

    ACCC IS A GREAT PLACE TO GET YOU STARTED BACK ON TRACK WITH YOUR CREDIT. JoJo was great helping me with all my concerns. Everybody was so kind and helpful when calling in. Itā€™s a great place to start over. Thank you ACCC!! AnnAuldredge

  • Review 155 (2024-11-19 - Rating: 5)

    Friendly and quick wait for help! ACCC has been a blessing in my life!

  • Review 156 (2024-08-27 - Rating: 5)

    Scott listened very carefully to my concerns. He researched the problem and found the answers. After our conversation I knew what I needed to do!

  • Review 157 (2024-05-31 - Rating: 5)

    Great customer service, easy to use to pay back your debt, easy really payoff when and if you can to save yourself some money. Happy to say im debt free because of ACCC!

  • Review 158 (2024-11-15 - Rating: 5)

    Kim helped me adjust my budget and was very helpful in discussing my options

  • Review 159 (2024-09-04 - Rating: 5)

    Ive been working with ACCC for 4 yrs to pay off our credit cards. Every agent Ive dealt with is helpful & caring.

  • Review 160 (2024-12-06 - Rating: 5)

    Just had the pleasure of speaking with Christian. Very helpful and fast!

  • Review 161 (2024-12-06 - Rating: 5)

    Jojo was very helpful answering my questions. Quick and efficient!

  • Review 162 (2024-07-22 - Rating: 5)

    Kim was very pleasant and helpful. She is knowledgable, courteous, know how to communicate and provide her answers easily and understandable.

  • Review 163 (2024-09-04 - Rating: 5)

    Kim was very helpful and called me back after I left a voicemail promptly:)

  • Review 164 (2024-10-11 - Rating: 5)

    ACC customer service is excellent. Jojo helped me on my account.

  • Review 165 (2024-07-23 - Rating: 5)

    As always a great experience with ACCC - Marley was patient and understanding with dealing with questions on with my brothers credit cards.

  • Review 166 (2024-08-27 - Rating: 5)

    Jojo was extra helpful in making some updates for me and answering some questions I had. Thank you!

  • Review 167 (2025-02-03 - Rating: 5)

    JoJo was very helpful. Really great customer service that I appreciated very much!

  • Review 168 (2024-09-05 - Rating: 5)

    Great experience & amazing people doing amazing things! Would absolutely recommend if you are in need of help with any debt!

  • Review 169 (2024-04-16 - Rating: 5)

    Lori was amazing. She was very patient and understanding. I feel like I have a huge weight lifted off my shoulders!

  • Review 170 (2024-05-14 - Rating: 5)

    Kim was a great help in resolving a technical issue I was having. Overall, the team has provided some of the kindest customer service iā€™ve received. Thanks as always!

  • Review 171 (2024-08-29 - Rating: 5)

    Great service as always! I am always impressed with how quick my questions are answered and the professional service I get.

  • Review 172 (2024-12-12 - Rating: 5)

    The girl that helped me was excellent and very polite.

  • Review 173 (2025-01-03 - Rating: 5)

    Kim was kind, patient and extremely helpful! Thank you.

  • Review 174 (2024-05-14 - Rating: 5)

    No matter what I need, ACCC is right there for me 100% with excellent expertise, kindness and efficiency. I would recommend this company and their wonderful representatives to anyone and everyone who needs a hand with their debt consolidation.

  • Review 175 (2025-01-06 - Rating: 5)

    Great customer service and wonderful company to work with.

  • Review 176 (2024-05-13 - Rating: 5)

    If you are in credit card debt and need help, I highly recommend American Consumer Credit Counseling. They will negotiate with your creditors and will consolidate everything into one monthly payment. They were able to get 0% interest negotiated from many of them and they donā€™t charge exorbitant fees. Iā€™m making my final payment this month and I couldnā€™t be happier!

  • Review 177 (2025-01-07 - Rating: 5)

    Kim gave me excellent customer service.

  • Review 178 (2024-07-19 - Rating: 5)

    Five-star plus experience! Excellent individualized customer service, extremely helpful with my issues, and clear, detailed explanations of what the situation was and how I needed to proceed. Highly recommend!

  • Review 179 (2024-02-06 - Rating: 5)

    Gabriel was awesome and very helpful answering all my questions. I was confused and worried about consolidating my debt and he answered everything in a way I understood and walked me through the whole process. 10/10 would recommend.

  • Review 180 (2024-10-23 - Rating: 5)

    Great customer service! Agent was very knowledgeable and helpful

  • Review 181 (2025-01-15 - Rating: 5)

    Wonderful customer service, helped consolidate my debt

  • Review 182 (2024-05-09 - Rating: 5)

    Had a slight information snafu with one of my accounts. Kim was able to resolve the issue and arrange the next step forward in this move to tackle my credit issues.Appreciate your sincere and hospitable approach Kim.

  • Review 183 (2024-02-25 - Rating: 5)

    Our interview with Cletus Thomas was very informative. He made us feel comfortable, while discussing our financial issues. we would not hesitate to use him again or to recommend him to others in financial hardship.

  • Review 184 (2024-03-07 - Rating: 5)

    My credit counsellor Cal was knowledgeable and understanding without any judgement (something I was really afraid of!). The interview was thorough and I know I feel better about my situation after our chat! Finances, especially when you may be a bit over extended, can be scary. Iā€™m no longer scared, Iā€™m prepared, and motivated to finally make a real impact on my debt! ACCC provided helpful insight and was able to reduce the APR% on two credit lines that have been dragging me down. Thank you, thank you, thank youā€¦finally someone to really HELP!

  • Review 185 (2024-03-04 - Rating: 5)

    JoJo was very helpful in getting my payment date deferred this month, he even explained how the process works with payment due dates so I wasnt stressing about potentially missed payments!

  • Review 186 (2024-08-16 - Rating: 5)

    Virginia was very helpful. She was patient and explained everything and answered all my questions.

  • Review 187 (2024-03-19 - Rating: 5)

    Because I struggle with debt, I have worked with ACCC for many years. They have always helped me find a way to pay my debts in a way where I could actually make progress, as opposed to making payments that only cover interest. I am so grateful to this company for persistently making it possible for me to pay off my debts, and being so polite and unjudgmental whenever I have to add an account. Kim was so cheerful and friendly when I called her today, and I appreciate her kindness so much! A weight has lifted . . .

  • Review 188 (2024-12-02 - Rating: 5)

    Bailey was helpful, knowledgeable and very informative. Thank you for all the information.

  • Review 189 (2024-05-30 - Rating: 5)

    I just finished a call with Marly and she was very helpful in providing me with great customer service with my request. ACCC is great company and has been a big help to me. Thanks

  • Review 190 (2024-03-21 - Rating: 5)

    With my goal to reach & ACCC working to help me in the best way. After about 4 yrs Iā€™m debt free. Iā€™m celebrating!! They earned the 5 stars. Thanks

  • Review 191 (2024-09-04 - Rating: 5)

    Both times I have called in the customer service representatives have been so helpful and so kind. Thank you for making this experience so flawless.

  • Review 192 (2024-03-19 - Rating: 5)

    Every time Iā€™ve called Iā€™ve had a pleasant experience. The representatives are kind and willing to answer questions and take action if needed. I donā€™t feel pressured to hurry up and get off the line. Thank you to all the kind people that work here.

  • Review 193 (2024-03-14 - Rating: 5)

    Adrian was a wonderful help and explained everything in details to me and Im extremely happy. I can not be so thankful for all the help he gave me with information and explained things to me! Thank you! Wonder people and I highly recommend them !!!

  • Review 194 (2024-07-18 - Rating: 5)

    Very helpful and help me understand the whole process. Very nice and professional made the whole process not stressful. How would highly recommend them.

  • Review 195 (2024-06-07 - Rating: 5)

    Always good service, very polite, and willing to help. They dont make you feel bad about whatever situation you are in. They are very helpful and care about people getting back on track.

  • Review 196 (2024-07-13 - Rating: 5)

    Anna was very informative, answered all of questions and addressed all of my concerns. I am looking forward to working towards better money management. Thank you!

  • Review 197 (2024-07-18 - Rating: 5)

    If you are having money problems in any way, they are people you can trust to help you out of the situation. Their goal is to make sure you arent a customer ever again. In a good way I mean

  • Review 198 (2024-12-09 - Rating: 5)

    Kim is the best she was so sweet and helpful

  • Review 199 (2024-06-03 - Rating: 5)

    Very friendly and knowledgeable representative today. I would highly recommend this service, in three years 75 percent of our debt has been paid off.

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