American Consumer Credit Counseling, Inc

Located in Houston, Texas

Address: 100 Crescent Court, Suite 700 Dallas, TX 75201, Dallas

Phone: +1 877-440-1773

Rating: 5

Services

Online appointments
On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance
Appointment required

Photos

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Comments

Review 1 (2025-02-19 - Rating: 5)
Judy was very helpful, kind and knowledgeable. She helped me change my payment amounts to be split between 2 dates. This works better for me since I’m paid weekly. She helped ease my mind in making sure my payments are made in a timely manner. She provided excellent customer service and I appreciate everything she did to help me!

Review 2 (2025-01-03 - Rating: 5)
Evelin was great! Very knowledgeable and kind! I had a lot of questions as I’m really skeptical, she was patient and answered all my questions. It was reassuring and made me feel like there’s a light at the end of the tunnel. If the program works out as explained I’ll be a very happy customer. I’ll update with the progress

Review 3 (2025-01-16 - Rating: 5)
Mike was amazing. He walked through every bit of my budget plan then walked me through my options of debt management and getting a plan for freedom in the next few years. I look forward to working with them. Calling was a big first step. They put me at ease and explained everything in detail.

Review 4 (2025-02-14 - Rating: 5)
I had a great experience with ACCC while navigating my credit card debt. Ishmael Coronado was knowledgeable, patient, and non-judgmental, making the process much easier. I truly appreciated his support and professionalism. Highly recommend!

Review 5 (2024-10-26 - Rating: 5)
Matt was awesome! He was very helpful and I couldnt have asked for better service. He was really knowledgeable about everything and answered all of my questions and was really patient with me and was very caring. Definitely made me feel alot more comfortable talking about my financial situation. Thank you so much :)

Review 6 (2024-12-18 - Rating: 5)
Vincent was great. Straight to the point with no filler talk. My overall experience was awesome. I didn’t qualify due to certain factors but if i were to talk to someone again it would be Vincent. Thank you for what you guys do!

Review 7 (2025-01-13 - Rating: 5)
Vince helped me tremendously and politely answered all of my questions and concerns. Now, I can focus more on my life without worrying about the high-interest rates I used to pay. I’m excited to start fresh on my financial journey!

Review 8 (2025-01-30 - Rating: 5)
The good folks at ACCC were instrumental in helping me get out of debt, and for that I am very grateful. Although (almost) all of their staff were always kind and helpful, I want to give a special shout out to Michelle in assisting me with the final steps in paying off my last two creditors and closing my account. She was awesome and a textbook example of professionalism coupled with kindness, compassion, and respect. If you’re reading this and wondering how ACCC can help you, hit them up - you’ll be glad you did!

Review 9 (2025-02-24 - Rating: 5)
Humanity and kindness behind the phone, which is rare in 2025. JoJo is the best and always super helpful. I always learn a lot when he helps me, more than what I initially called for.

Review 10 (2024-10-15 - Rating: 5)
Such a great experience from start to finish. I spoke with Adrian for a while and he answered every single question I had. Its difficult having to talk about something as sensitive as your finances, but he come at it from a very human approach and was simply just there to help. Because of our chat and his assistance, I finally have a plan to become debt free. Thank you for your services.

Review 11 (2024-11-05 - Rating: 5)
Mike was extremely detailed in addressing every aspect of my financial portfolio. Some things were brought to light that I could resolve immediately. I was given 3 different options to eventually get back on track with money and credit. He also presented me with a budget. He wasnt pushy and asked my thoughts and questions throughout the process. In the end, I felt enlightened about my current situation and confident I could restore my previous, excellent credit score. I appreciate the time and patience he took with me. It means a lot when a person is in a place of hopelessness. Fantastic customer service award goes to Mike!!! 👌

Review 12 (2025-01-31 - Rating: 5)
Hi, I spoke with one of your employees named Jojo today January 31st this morning and I had some questions about my account. I have one account with yall and so he answered all of my questions and he made it easy to talk to him and so I want to say thank you to Jojo and also I wanted to let you know that JoJo is awesome employee to your company. 😊👍

Review 13 (2025-01-13 - Rating: 5)
Jojo was awesome!!! He was honest with me when I asked him hard questions and he was fast when it came to getting what I needed done!! Thank you so much

Review 14 (2024-11-28 - Rating: 5)
We were nervous and unsure if we would be able to receive help and guidance, but Vincent was SO very patient and reassuring thru entire process, answering our many questions and concerns....never rushed us, treated us with respect and never made us feel like dummies. 👍. Thank you so very much for your help and guidance...and giving us our hope back! Cannot express enough our appreciation for all Vincents help and patience, never rushing us!!

Review 15 (2024-12-30 - Rating: 5)
I called as a recommendation from my credit card company. I began feeling like I was drowning in debt and something had to give. I spoke with Vince who was extremely thorough and patient. He answered ALL of my questions and concerns, as I had many with this being my first time doing debt management. I feel a weight lifted off my shoulders, not having to make multiple payments to different entities anymore. Hopefully my remaining time with ACCC is as exceptional as my initial experience with Vince.

Review 16 (2025-02-26 - Rating: 5)
This company is great. They aren’t aggressive and trying to push services on you that aren’t in your best interest. They are informative and helpful.

Review 17 (2024-12-21 - Rating: 5)
Super painless and easy process, got a budget plan and now Ill be able to pay off my debt sooner rather than later. Tim was also great to speak to. :^)

Review 18 (2025-01-04 - Rating: 5)
Ivanna was great in explaining this process. She was great, personable, and gave me options that was best fit for my situation. I would recommend her during this process .

Review 19 (2024-10-01 - Rating: 5)
As always “ it is a pleasure “ to talk with JoJo , he is super kind and so ready to listen and help me out with what ever issues I have . He is also so knowledgeable and ready to give good advice concerning accounts on which is best action to pursue. Love ❤️ this guy . He is a great asset to the company. 5 stars is not enough he deserves at least 100 stars or more .

Review 20 (2025-01-22 - Rating: 5)
Melissa took the butterflies out of my stomach with her calmness and nonjudgmental attitude. She was very friendly and encouraging.

Review 21 (2025-02-06 - Rating: 5)
Great experience, Johnathan S. was extremely helpful and assisted me every step of the way, answered all my questions and made sure I understood everything. 10/10 service.

Review 22 (2024-10-03 - Rating: 5)
I was truly impressed with the exceptional service I received from Dennesses. He was very polite and professional in explaining the services ACCC can offer in helping me manage my credit card debt. He was very thorough in helping me build a budget, discussing my current debt and in explaining how the program will help me reduce my debt with a payment plan that will be beneficial and manageable, and help me meet my goal to be debt free.

Review 23 (2024-10-15 - Rating: 5)
ACCC helped me to overcome and pay off a very large amount of debt. They were helpful every step of the way. Today I finally completed my program under the helpful guidance of Jojo at ACCL. He walked me through the process which was easy. Then he gave me a big congratulations on completing the program. Thank you!!

Review 24 (2024-09-19 - Rating: 5)
I spoke with Carlton and he was so pleasant and understanding!! He walked me through the entire process and explained everything in a way I could understand. I feel so much relief being enrolled in the program. I am so grateful!!!

Review 25 (2024-08-30 - Rating: 5)
My counselor that assisted me was super helpful and kind. He made me feel like I was doing a good job and not to worry. Every interaction I’ve had with this company has been positive. They always are super helpful and they are understanding about financial troubles. It’s nice to have People that actually care about what you’re going through.

Review 26 (2025-02-11 - Rating: 5)
I have a substantial amount of credit card debt that would normally take me over 30 years to pay off with my budget. I was looking at filing for bankruptcy. After calling ACCC, I talked with Matt, who talked me through my options and helped set me up with a payment plan that reduced my interest rates and allows me to pay of my debts in a little over 4 years. I couldnt recommend this service more!

Review 27 (2024-09-24 - Rating: 5)
Very knowledgeable and very helpful. Made me feel not stressed anymore. I was very pleased with him helping me. Most people don’t take the time with u like he did!!

Review 28 (2025-02-14 - Rating: 5)
These guys did a great job helping me get started in the program. They answered all my questions and helped me feel more confident that this program will work for me.

Review 29 (2024-12-16 - Rating: 5)
Vance was very patient and reassuring about the process and encouraged me to do independent research to help make my decision as best as possible.

Review 30 (2025-01-29 - Rating: 5)
My agent was so patient, informed, ready to help me with sll i needed. Thank You! This takes so much stress off my shoulders. !!! Great job!

Review 31 (2025-01-23 - Rating: 5)
Vincent was professional, thorough and explained the process well. He was courteous and patient. I highly recommend American Consumer Credit Counseling.

Review 32 (2024-12-31 - Rating: 5)
The agent was clearly helpful and understanding. I’m glad I called and now I can make a decision based on the information he gave me. Thank you Pule!

Review 33 (2024-12-04 - Rating: 5)
Vince from the Dallas office helped me this evening. He thoroughly explained everything and answered all my questions. I’m saving a ton of money from interest rates and, with Vince’s help, I plan to be debt free in the near future! Thank you.

Review 34 (2025-01-29 - Rating: 5)
Melissa was kind and wonderful to work with. I appreciate the non judgmental approach. I’m excited to get started.

Review 35 (2024-12-06 - Rating: 5)
Christian T helped us get our payment issue resolved in a friendly and expedient manner. ACCC has been such a blessing to help us stop the bleeding of the compounding interest of credit card debt and back on track to getting it paid down. Thank you!

Review 36 (2025-01-14 - Rating: 5)
Christian was very helpful and patient with me. He took his time in helping make a payment thru the secure link. Thank you Christian.

Review 37 (2024-10-08 - Rating: 5)
Melissa was amazing! She explained everything super clear and she was very understanding. I recommend the service and Melissa for your financial recovery journey.

Review 38 (2024-07-18 - Rating: 5)
I really appreciate the approach that ACCC takes to debt management. It’s not just consolidation. It’s working through a full budget and trying to determine the best course of action for my unique situation. Bailey was extremely knowledgeable, walked me through all of my options, and was patient with my questions. With his help, I felt confident about understanding the process, and choosing the best course of action to get my finances back on track. Great experience!

Review 39 (2024-09-03 - Rating: 5)
Wonderful service! Vincent was very patient and thorough. He answered all of my questions easily! I was surprised how much lower my payment became and I can’t believe I didn’t use ACCC earlier. What a wonderful organization. Ps Im sorry for accidentally hanging up on you before the end of our call Vincent!

Review 40 (2025-01-31 - Rating: 5)
ACCC is the business to deal with if you have a lot of credit cards debt. The customer services employees are awesome. They always polite and very professional.

Review 41 (2024-11-22 - Rating: 5)
Marly and Judy went above & beyond to help me with my DMP today, Id recommend to anyone to work with ACCC to resolve debt issues. They are the best!

Review 42 (2025-01-13 - Rating: 5)
Had an excellent experience with Gabriel. He provided needed education, support and compassion. Thank you!

Review 43 (2024-11-15 - Rating: 5)
Savannah was my customer service person today and she was wonderful. She explained everything and helped me understand. Thanks accc !

Review 44 (2024-10-29 - Rating: 5)
ACCC has been a lifesaver for me getting my finances and debt under control. The counselors are friendly, compassionate, not judgemental, and super helpful. I highly recommend this business if youre upside down in debt!!!

Review 45 (2024-09-18 - Rating: 5)
I appreciate the customer service fromThis company. The counselors (specifically Vincent and John) were extremely patient and judgemental. It was an easy process and I appreciate this more than you realize in such a hard world that we live in.

Review 46 (2025-01-08 - Rating: 5)
I had a great experience with Vincent from ACCC. He was very helpful, supportive and compassionate. I highly recomend.

Review 47 (2024-09-05 - Rating: 5)
So far had i very good experience working with them. I hope i get approved my program 100%. And can start my way to be debt free. The staff is very knowledgeable and understanding. They really show their interest in helping you. I would recommend 100%.

Review 48 (2025-01-08 - Rating: 5)
Chris is fantastic! Every time I call American consumer Credit Counceling, I’m completely satisfied with the help that I get! I’d recommend them to anyone

Review 49 (2025-02-03 - Rating: 5)
Gabriel was very helpful guiding through the process and getting a resolution that fit into my budget.

Review 50 (2024-11-01 - Rating: 5)
Jojo was a great help. I called to make an early payment on my account which he was able to set up for me , super simple !

Review 51 (2024-09-10 - Rating: 5)
I spoke to Pule for about an hour and a half and he gave me a huge peace of mind in my current credit journey and truly the best credit advice I have ever gotten. Im almost sad that my credit is actually much better than I expected it to be and I wasnt able to continue working with him to build my credit! (But definitely relieved)

Review 52 (2025-02-12 - Rating: 5)
Absolutely lovely gentleman I talked to; Mike S.He was very helpful and I did not feel judged.

Review 53 (2024-08-12 - Rating: 5)
Chris answered my questions and explained very thoroughly the email I received. I felt more at ease afterwards. My first payment is coming in 3 days and I am anxiously hoping to have relief but there will be an adjustment period as my creditors approve the plan. So far ACCC has been great to work with!!

Review 54 (2024-12-04 - Rating: 5)
Richard was super helpful, informative and friendly. Very much appreciated the time he took to explain things clearly to me!

Review 55 (2025-02-03 - Rating: 5)
He was amazing. Great experience. Very friendly, professional and easy to talk to

Review 56 (2024-10-04 - Rating: 5)
Vincent was very helpful with answering my questions & queries regarding my situation. I appreciated his insight and time he gave me.

Review 57 (2024-09-16 - Rating: 5)
I needed to adjust my account before my next draft. Cal understood my request did the adjustment within two minutes and the account was updated on The Portal within 5 minutes. A ++ service!

Review 58 (2024-12-17 - Rating: 5)
Ismael did a good job in helping me relief stress in my debt.Thank you so much for your help!

Review 59 (2024-10-17 - Rating: 5)
Judy helped me out with a big concern I had with my account Im very grateful for the help . She was very informative and answered all my questions.

Review 60 (2024-08-03 - Rating: 5)
Bailey was quite straightforward, helpful, and nonjudgmental, listening to all of my questions.In the spirit of transparency – he acknowledged that he talked very fast for some customers and seemingly did not attempt to modulate his speed after I pointed it out. However, he did spend 3 hours talking to me, so I shouldn’t complain.

Review 61 (2024-12-03 - Rating: 5)
I had some concerns about my account with a CCC and spoke to Melanie and she is looking into it and will get back to me tomorrow. Easy to talk to anyone here and they are very helpful.

Review 62 (2025-01-22 - Rating: 5)
Gilbert was very helpful and understanding in walking me thru my debts and the options I would have.

Review 63 (2024-07-19 - Rating: 5)
Vince from ACCC, Inc., was very kind and helpful in filling out my application. I enjoyed how thorough he was in obtaining the needed information. His suggestions, in helping me identify areas to cut back, were thoughtful and appreciated.Once my phone call was finished, I felt a load lift from my shoulders! Thank you Vince!

Review 64 (2024-08-16 - Rating: 5)
Naomi S. was SO HELPFUL! She went out of her way to financially educate me around my work hours. She really went above and beyond to assist me. 5/5 ⭐️, I hope to get the debt relief Ive been looking for under her tutelage. -Mae

Review 65 (2024-07-27 - Rating: 5)
Lori R was AMAZING! She was extremely informative, made sure I thoroughly understood all information, and was very personable! I will definitely recommend! Thank you so much to Lori R and ACCC!

Review 66 (2024-05-22 - Rating: 5)
I was pleasantly surprised by the customer service and support of ACCC. They were diligent in following up with me. I connected with Vincent who was very kind, knowledgeable, patient and efficient. He took his time and was very detailed during our call. I was impressed with his professionalism and also the organization’s options to help. They truly have the client’s best interest in mind. Thank you, I highly recommend ACCC especially if you get the opportunity to work with Vincent.

Review 67 (2024-05-20 - Rating: 5)
Excellent experience with Vincent!! He was kind, compassionate and extremely knowledgeable. He expertly and patiently worked with me to create a reasonable payment plan. I highly recommend this non-profit organization and have been and will continue to refer friends and family.

Review 68 (2025-02-06 - Rating: 5)
Jo Jo was a great help , Thank you please keep this persan around hes an angle

Review 69 (2024-11-19 - Rating: 5)
Nono was very helpful and courteous. I wish all companies had people that knew what they were doing like Jo Jo did.

Review 70 (2025-01-11 - Rating: 5)
Carlton was excellent! We feel so much better now about managing our debt.

Review 71 (2025-01-07 - Rating: 5)
Ill admit I was very irritated when I called. But Jojo handled the situation very well and in a professional manner.

Review 72 (2025-01-08 - Rating: 5)
Ami was great and very thorough went into detail about how they can help.

Review 73 (2024-07-20 - Rating: 5)
I had the best experience working with Vincent. He was helpful, supportive, clear and insightful, and very caring of my worries. He answered all of my questions with understanding and reassures my fears and worries. His expertise and compassion are greatly appreciated and Im very grateful to him and to ACCC for their help. I highly recommend ACCC to anyone who wishes to take care and take control of their debt management. Thank you, Vincent! :)

Review 74 (2024-10-22 - Rating: 5)
Dealing with Judy was a wonderful experience. She was very patient and respectful while counseling me.

Review 75 (2024-07-23 - Rating: 5)
ACCC weve been with them for 2 1/2 years now and have always received great customer service! Today’s customer service was fantastic from Christian. He was thorough and answered all my questions. Thank you!

Review 76 (2024-08-20 - Rating: 5)
Absolutely Amazing Service!!!!! You feel completely COMFORTABLE at the first meeting. They explain EVERYTHING to you and make you feel okay to ask ANY questions that you may have!!!!!!!! I am excited about this new relationship 🤗Thank you, VINCE!!!!!!

Review 77 (2024-09-04 - Rating: 5)
From the moment I first contacted them, they have been phenomenal. Ami was so helpful and professional and I feel that I am off to a great financial start.

Review 78 (2024-05-16 - Rating: 5)
Lori was so freakin nice, WELL INFORMED and STRAPPED with resources and respect. All around a really great experience working with this company so far. I’m so thankful for the weight this management plan lifts off my shoulders.Plans are straight forward, clear and conciseCompany is non profitcustomer services was kind and understanding.

Review 79 (2024-07-11 - Rating: 5)
Perkins was patient and very through throughout enrolling me. Great customer service. I had no knowledge of what to do or provide but with his guidance and patience, I’m headed in the right direction to fix my credit.

Review 80 (2024-06-27 - Rating: 5)
So glad I found out about this program. I’m shocked more people haven’t heard about this. Mike, Adrian and Vincent were all fantastic to work with. Very thorough and patient. It feels like one of those things that is too good to be true, but IS actually true. Thank you!

Review 81 (2025-02-20 - Rating: 5)
The counselors where very helpful and informative. I really appreciate them.

Review 82 (2024-09-26 - Rating: 5)
Amazing people and I love what they do! Ismael helped me so so much. I appreciate the work.

Review 83 (2024-06-12 - Rating: 5)
Lori helped me lower my monthly payments and drastically lower my interest rates. I felt very confident that the goal was to help me manage and clear my debt while not completely destroying my credit report like many other companies do. I am very satisfied with her customer service and answering all my questions.

Review 84 (2024-10-22 - Rating: 5)
I am so grateful that Vincent was here to help me with all the information that I need to get back on track and to help me to move forward in my finances

Review 85 (2025-01-16 - Rating: 5)
Vincent was very helpful and worked with me on my specific situation.

Review 86 (2024-10-28 - Rating: 5)
Very easy to talk too, helped me a great deal. Awesome people.

Review 87 (2024-07-24 - Rating: 5)
Vince was extremely helpful, he was able to answer all my questions and explained everything in great detail. I’m very excited to take this next step in tackling my debt with their help. Thank you so much!

Review 88 (2024-06-18 - Rating: 5)
Vincent was wonderful to work with. I am super excited to start my journey to better financial freedom. I will recommend this service to anyone who is struggling like I have been. Thank you for all your help, Vincent!

Review 89 (2024-12-02 - Rating: 5)
My ACCC counselor Carlton was the best. I am one happy person. Thank you

Review 90 (2024-05-08 - Rating: 5)
Fredrick was very kind, professional, polite and easy to talk to about a difficult situation for me and I am sure others feel the same when we find ourselves in this situation. I will definitely recommend your company to others. Keep great compassionate people like Fredrick on your team. Thank you Fredrick for bringing your love for people on your job with you. Blessings

Review 91 (2024-11-04 - Rating: 5)
Anthony was very informative and helpful for my situation. Would recommend! Thanks Anthony S.

Review 92 (2024-10-22 - Rating: 5)
Melissa did an amazing job at guiding me to make the best choice I could make.

Review 93 (2024-11-20 - Rating: 5)
An amazing organization. They helped me restructure and everyone was satisfied with the results. Thanks so much.

Review 94 (2024-04-02 - Rating: 5)
I spoke to Jojo, who was very effective, polite, kind and understanding. He was very friendly and helpful and was able to resolve my issue within a matter of minutes. I have had nothing but good experiences from ACCC.

Review 95 (2024-08-07 - Rating: 5)
Christian was able to get me the information I was looking for extremely fast! He provided amazing customer service and went above and beyond to ensure customer satisfaction. 10/10!

Review 96 (2023-10-19 - Rating: 5)
Lori was super helpful. She explained all the options and why each one would be for my situation. She helped me see what my long term goals were and understand how to budget. I really liked how nice and supportive she was. Reaching out for help was a difficult decision. Highly Recommend this service.

Review 97 (2024-09-05 - Rating: 5)
We did it! With the help of ACCC, we paid off a LOT of debt, brought up our credit scores, and got rid of that black cloud that hovered over us! Thank you ACCC!

Review 98 (2024-09-27 - Rating: 5)
Haven’t started the program yet but Jojo divided great customer service.

Review 99 (2025-02-01 - Rating: 5)
Melissa was very thorough and explained everything. Thank you Melissa!

Review 100 (2024-12-16 - Rating: 5)
Jojo was very friendly and professional and answered all my questions rapidly.

Review 101 (2024-06-14 - Rating: 5)
ACCC was wonderful consolidating and negotiating interest rates for us. They did all of the hard work and were available anytime we needed to ask questions. We would highly recommend this company for your financial needs.

Review 102 (2024-09-18 - Rating: 5)
Ami was awesome and helpful. I was able to grasp my finances a bit more.

Review 103 (2024-09-11 - Rating: 5)
Gabriel was very helpful and really took the time to walk me through the program and my options.

Review 104 (2024-04-09 - Rating: 5)
Absolutely, heres a positive review for American Consumer Credit Counseling:I recently had the pleasure of working with American Consumer Credit Counseling (ACCC) and I must say, my experience was exceptionally positive. The highlight of my interaction was the outstanding customer service. From the moment I reached out, I was greeted with warmth and professionalism that truly made me feel valued and understood.The customer service representative I dealt with was not only knowledgeable but also incredibly patient and empathetic. They took the time to thoroughly understand my financial situation, answering all my questions with clarity and providing practical solutions tailored to my needs. Its rare to find such a high level of personal attention and genuine care in customer service today.What impressed me the most was how they made the entire process feel seamless and stress-free. Their guidance was invaluable in helping me navigate through my financial challenges. Its clear that ACCC prioritizes customer satisfaction and goes above and beyond to ensure a positive experience.Overall, I would highly recommend American Consumer Credit Counseling to anyone seeking financial advice or services. Their commitment to excellence, coupled with their outstanding customer service, makes them a top choice in the field. A big thank you to the team at ACCC for their incredible support and dedication!

Review 105 (2024-01-02 - Rating: 5)
Richard was incredibly kind & respectful during the whole process. He explained everything so clearly & answered all questions & concerns I had. He never made me feel bad about needing assistance which was great since this isn’t a call most people want to ever make. Thank you Richard for all your help!

Review 106 (2025-01-10 - Rating: 5)
I’m feeling a lot better now that I talked to Pule. Thank you so very much.

Review 107 (2024-05-14 - Rating: 5)
Mary was so nice to speak with. Everyone at ACCC seems like they care. There’s never a time where I feel bullied, sold to, looked down on—it’s just a nice atmosphere. Im looking forward to my journey with them.

Review 108 (2023-08-22 - Rating: 5)
Beautifully handled and made me feel important the entire time and took care of every detail to help me get everything needed back on track again; Never making me feel less than or like a failure. If anything made me feel empowered ,strong ,and secure again!!! Also most reasonable prices I’ve ever had for such a valuable service!!! Couldn’t be more grateful and thankful to American Consumer Credit for all of their help and kindness when things aren’t always so easy right now. They are definitely brighter now because of them!! Thank you greatly!!

Review 109 (2024-06-13 - Rating: 5)
I spoke with Richard today. He is very knowledgeable on how they can help you. Answerd all of my questions. He said a lot of things & repeated it when asked. Great with helping me understand all of my opinions

Review 110 (2024-03-12 - Rating: 5)
Lori was wonderful, and made a stressful topic easy to talk about. She was helpful and kind, and patient with all my questions about the process. For the first time in years I feel like being free of my substantial credit card debr is possible, which is a huge relief.

Review 111 (2024-07-15 - Rating: 5)
Bailey was super helpful for all my needs. Answered all my questions, gave me loads of financial advice free of charge, made the process easy.

Review 112 (2024-03-14 - Rating: 5)
Tuneka was great! Very patient, understanding, and professional. My first time discussing my debt with a professional and I didnt feel uncomfortable or embarrassed. She made the process easy and understandable, even took the time to double check things and get all my concerns answered.

Review 113 (2024-11-07 - Rating: 5)
Thanks for your help Vincent. I’m definitely going to look at all options. You’re very knowledgeable and helpful.

Review 114 (2024-09-12 - Rating: 5)
Polite, professional, patient understanding, qualified staff...all were exceptional. Im confident, I made the right choice.

Review 115 (2024-08-31 - Rating: 5)
I called to ask a question and Melanie assisted me giving me excellent customer service. She was very polite and knowledgeable.

Review 116 (2024-07-02 - Rating: 5)
I had the pleasure of working with Vince for my initial consultation to get me started on a DMP. He spent over an hour taking me through the steps, getting my information, and explaining everything for me. Thank you for all your help in getting me started on this journey to debt freedom!

Review 117 (2024-10-10 - Rating: 5)
My startup date is approaching and wanted to make sure anything was in order. The associate fully explained to me the process.

Review 118 (2024-03-02 - Rating: 5)
Matthew was very helpful with the process and had a lot of patience with my situation. His help was life changing and I would recommend the program to anyone thinking they cant handle a hard financial situation on their own. Amazing service!

Review 119 (2025-02-08 - Rating: 5)
Mike was the best. Explained everything thoroughly!

Review 120 (2024-04-10 - Rating: 5)
I called them last second with no prior appointments or previous contacts and Laurie still helped me with all my questions and addressed any and all issues I had! Thank you for helping me and putting my mind at ease! Would recommend this company to anyone in Texas who needs credit counseling!!!

Review 121 (2024-10-29 - Rating: 5)
Jo Jo, was very helpful he eased my anxiety in a few short minutes. Thank you, so much!

Review 122 (2023-12-20 - Rating: 5)
Great conversation with my representative Pule. He was very knowledgeable and helped me set up a thorough budget which uncovered a lot of minor expenses and even some impulse spending that I hadnt been actively aware of. I really appreciate the time spent and help in regards to my finances.

Review 123 (2024-09-20 - Rating: 5)
Melanie was professional and very knowledgeable about concerns. Solve the issue in no time. Thanks again Melanie

Review 124 (2024-06-17 - Rating: 5)
Thank you Bailey for taking so much time to answer questions and help me breathe again! Your depth of knowledge is staggering and you have a great way of listening. I feel like I can climb up from here. Thank you again.

Review 125 (2024-10-28 - Rating: 5)
Marly was awesome! Made what i needed super fast and easy!!

Review 126 (2024-05-16 - Rating: 5)
Hello my name is Saul O. I reached out to ACCC and spoke to Cal one of their agents. Cal asked me some personal questions about my debt. He then explained the program to me and told me how ACCC could help. Cal made me feel at ease since I was skeptical and Leary. He was very patient and took the time to answer all of my questions. As of right now I feel comfortable with my decision and only have good things to say about ACCC. And thank you Cal for being a gentleman on the phone.

Review 127 (2024-06-10 - Rating: 5)
Vincent was very professional and patient during our phone conversation, he was also very detailed when explaining the different options, the experience was very pleasant throughout, insightful and provided great advice, thank you Vincent!

Review 128 (2024-06-13 - Rating: 5)
Jarfrederick was absolutely amazing and did everything in his power to lower our monthly payment to our creditors. He was very professional and forthright during our conversation. He deserves a bonus!

Review 129 (2024-02-08 - Rating: 5)
Ami was amazing and helped me so much!! She asked me questions to get to know my financial situation and set financial goals. She made me confident that I can get my debts in order and paid off to live a more fruitful life! Thank you Sami.

Review 130 (2024-04-03 - Rating: 5)
This program helped me tremendously in controlling my debt. As a single mother of 3 teens, sometimes I had no option, but use my credit card to pay for expenses. During my enrollment in the program I was able to pay off several credit cards, and I did not have to go through the entire duration to pay off my account. What a load off my shoulders! Praise God for His provisions and that the entire time I was in the program I did not incur anymore major expenses or unexpected bills. Thank you ACCC for a wonderful program. God bless.

Review 131 (2024-11-01 - Rating: 5)
Gabriel was knowledgeable about the process and answered all of my questions and concerns

Review 132 (2023-10-26 - Rating: 5)
Gabriel was incredibly knowable and helpful through the whole process. We was able to secure hardships on half my debt and bring down monthly payment dramatically! Amazing work..While I have other situations with other loans, he gave me great advice to tackle these individually.

Review 133 (2024-04-25 - Rating: 5)
Thorough but concise, and empathetic! I had unique questions and Edwin went above and beyond to address them in a way that made me feel comfortable and confident in moving forward.

Review 134 (2023-12-21 - Rating: 5)
I was very surprised how quickly someone called me, I was online just starting to fill out the call me request...my phone rang and there wasTuneka. She was patient and very kind and repeated things for me and listened carefully. She helped me not be so nervous about moving forward with this program.

Review 135 (2024-12-12 - Rating: 5)
Shanna Milligan was a big help! Great program!

Review 136 (2023-11-16 - Rating: 5)
Tuneka is an amazing customer representative. She was so kind (and patient) answering my many questions and given me much-need expert advice and guidance. I most definitely feel confident and have faith that this program will save my credit!

Review 137 (2023-08-25 - Rating: 5)
I wanted to decrease interest rates and lower the amount of time to pay off some cards. Matt was incredibly helpful explaining how the program works and he was very detailed about everything and was very patient to answer all my questions. This is truly a non profit program to help people willing to make changes to get rid of debt and take care of their families and financial future , so we’ll be able to save more!I’m sure each person’s situation is different but I would highly recommend speaking with Matt to look at what he can do with transparency and explain things clearly and in an easy way to understand it.Thank you Matt for your commitment to help me.

Review 138 (2024-04-08 - Rating: 5)
The debt relief program helped me tackle my credit card debt in an attainable & simple way. They gave me a plan and did all of the tough negotiating with my creditors behind the scenes so all I had to do was make my new consolidated payment. I paid off over $20k in debt in 4 years thanks to ACCC, & I truly couldn’t have done it without this program or the coaches along the way. Special shoutout to Jojo who helped me celebrate this accomplishment!

Review 139 (2025-01-23 - Rating: 5)
Jojo was very pleasant to speak to and extremely helpful!

Review 140 (2024-07-25 - Rating: 5)
Molly was the most patient, helpful, understanding, kind, non-judgemental human being ever!!!!!!!!! After ending the call I felt like a weight had been lifted, I could breathe!

Review 141 (2024-04-30 - Rating: 5)
Just had another amazing experience with Kim, there was an issue with a credit account and she explained everything to me. We got it all worked out! Thank you so much!Crystal

Review 142 (2023-12-19 - Rating: 5)
George was great! He went over my options, explained everything in details and answered all my questions. I felt like a huge weight was lifted off my shoulders. Looking forward to getting out of debt!

Review 143 (2022-04-05 - Rating: 5)
Gabriel was extremely helpful and knowledgeable. He helped me bettwr understand my options and feel better about the whole process. He was very thorough. I did end up reaching out to him again after our initial conversation but he was assisting someone else at that time. He did call me back not long after which is very rare. The other employee i did speak with was just as helpful. Very great people work here that truly just want to help. Id give more than 5 stars if I could

Review 144 (2024-05-08 - Rating: 5)
Im so glad I called ACCC. I was quickly connected to Vince. He is an incredible counselor. Vince is not only knowledgeable, he is also patient and very helpful. Thank you!

Review 145 (2025-01-11 - Rating: 5)
Andres worked with us to create a plan and budget to help us be successful

Review 146 (2023-08-29 - Rating: 5)
Today I called and spoke with AMI. She was so friendly, informative, and patient with me. She listened to my concerns and answered all my questions. This is the first time I have contacted ACCC and she walked me through everything. Explaining details to me and eased my mind. She informed me of my options to start repairing and rebuilding my credit. I am looking forward to my journey with ACCC and I know that I can call AMI with any questions at any time! Thank you so much for giving me your time today! You are a Gem!

Review 147 (2024-08-13 - Rating: 5)
Vince was professional, very knowledgeable, answered all of our questions. Took time and went over all options in this processI am very gratefulThank you

Review 148 (2024-12-17 - Rating: 5)
They made paying off an account a quick and easy process. Thank you.

Review 149 (2024-08-07 - Rating: 5)
Vince was awesome and answered all my questions without any issues! Definitely recommend!

Review 150 (2023-12-21 - Rating: 5)
Bruno was amazing. He gave me some really great information and took the time to explain anything I didnt understand. He answered all of my questions with ease.

Review 151 (2023-12-15 - Rating: 5)
Tuneka was incredibly patient and knowledgeable. She took the time to understand my financial situation and created a personalized debt management plan that felt achievable. She also provided me with valuable budgeting tools and strategies that helped me take control of my finances.

Review 152 (2024-04-09 - Rating: 5)
American Consumer Credit Counseling is amazing! Edwin Gonzalez is our counselor and he gave us such sound advice for our situation. We recently suffered a hardship and Edwin helped us understand what we needed to do to get through this difficult time.

Review 153 (2022-09-01 - Rating: 5)
Cory was wonderful! He made me feel at ease even though I started out skeptical!There are so many scams out there that so many people fall for! Cory made sure I understood each thing he explained! He allowed any questions & answered them promptly & to my satisfaction! I can’t remember the last time I spent almost 2 hours on a phone call, & it was a very pleasant experience. Of course I’m writing this review before any services rendered, but I feel confident that it will all happen exactly how Cory explained it! I look forward to our working together!

Review 154 (2024-05-05 - Rating: 5)
Thoroughly enjoyed the professional, easy explaination of services. Malik was patient, courteous, dedicated and understanding. Appreciate the creditors that work with ACCC. A shorter term solution now seems feasible.

Review 155 (2024-08-08 - Rating: 5)
Just got off the phone with Vince out of the Dallas office and I FINALLY feel good about paying off my debt and getting on a path to savings and a more solid financial future!

Review 156 (2023-08-01 - Rating: 5)
Jamie was excellent, she explained the program. Extremely nice, and polite .Excellent customer service, the economy, and making payments, has been extremely stressful. I feel like a weight has been lifted off of my chest. Great service, it was a pleasure talking to her.

Review 157 (2025-02-24 - Rating: 5)
Very Helpful, so far program is working as expected

Review 158 (2023-12-01 - Rating: 5)
Jassira was so amazing and helpful! She was encouraging and able to help out with my request. An added touch was that she congratulated me on my journey. Her and ACCC have been so amazing!

Review 159 (2024-06-20 - Rating: 5)
Absolutely amazing interaction. Very knowledgeable and informative she took the time to explain details and easy to understand terms a truly amazing experience

Review 160 (2022-11-11 - Rating: 5)
Caleb was amazing. He explained everything in detail. Was kind and courteous. Listened to our concerns. Answered all my questions to where I completely understood what will happen and what we need to do to complete the process. Beyond happy with the service we received.

Review 161 (2023-03-28 - Rating: 5)
Melissa was extremely helpful and fully explained everything I needed to know before continuing with my relief plan. I felt comfortable discussing my finances with her. She was professional and explained how each bit of information I provided was useful in providing me with options.

Review 162 (2023-08-25 - Rating: 5)
Making this phone call was one of the Best Decisions I made this year. Absolutely FREE, Un-biased and Professional Consultation & Education. My Credentialed Consultant Caleb was incredibly Patient, Knowledgeable and Courteous. At the end of the call I couldn’t thank him enough for his education and advice. Make the call!!!

Review 163 (2023-05-31 - Rating: 5)
I called ACCC today, based on a recommendation from a friend. I spoke with Mary who was very knowledgeable and thorough. She took time to really get a full picture of my financial situation, and to go over multiple options and how to address it with pros and cons of each. Within no time, I was convinced that this was the best option for me, and will be immediately reducing my monthly payments while keeping in good standing. I am already glad that I called, rather than to go with bankruptcy or debt forgiveness.

Review 164 (2024-12-05 - Rating: 5)
JoJo was excellent and helped me alot

Review 165 (2024-12-04 - Rating: 5)
My experience was very good and I highly recommend.

Review 166 (2024-08-16 - Rating: 5)
They have been super helpful and supportive through this process, and I’m definitely seeing results.

Review 167 (2021-08-19 - Rating: 5)
This company is amazing! Robert was so helpful and concern with my situation. He guided me step by step to help me understand how the program worked. I am forever grateful to have talked to him. I appreciate all of the help and good laughs to help make the process more comfortable. Thank you so much Robert job well done. I would definitely recommend this company.

Review 168 (2024-02-03 - Rating: 5)
The free consultation with Amara was stellar! She went over my finances every step of the way with compassion and valuable insight. I recommend this service to anyone in hard times.

Review 169 (2024-07-23 - Rating: 5)
So helpful, and explained things very well. I learned allot about my credit situation and was given information about how to fix problems. Thank you

Review 170 (2023-06-29 - Rating: 5)
Hairon was amazing! He walked me through the entire process with patience and he was extremely thorough. He didn’t judge my situation or make me feel bad about my debt. I’m just starting out, but looking forward to being debt free with the help of ACCC.

Review 171 (2023-12-04 - Rating: 5)
I’m so excited to share my story. Paying my bills on time means a lot but I had too many and I was dead broke. I couldn’t keep living on this hamster wheel. In May of 2023, I joined ACCC. I had to give up precious Elite credit cards but I had to get my life back. Since May I have paid off Four of my creditors and reaching my goal of being debt free a lot sooner on this program than if I had done it on my own. As of today, credit score of 756, but I’m paying cold cash for things needed, saving money and can’t wait to testify when I’m totally Deft Free. Thanks you American Consumer Credit Counseling!

Review 172 (2023-06-08 - Rating: 5)
I spoke with Sawyer and Gabriel today and they were both friendly and informative. They walked me through the whole process and explained everything in detail. I feel confident that my financial situation will improve with ACCC.

Review 173 (2024-04-17 - Rating: 5)
Edwin was FANTASTIC!! He made me feel like this is manageable and he answered all my questions with a positive attitude! 20+ / 5 stars!!!

Review 174 (2024-04-15 - Rating: 5)
Absolutely the best debt management/debt counseling organization! I have been relieved of all debt collectors!JoJo is excellent! He is a service rep/counselor and was extremely knowledgeable, friendly and caring. The ease at which my account was set up and explanations gave me confidence and I breathed a sigh of relief. He helped me understand the whole debt collections process.Make sure you keep JoJo! He’s amazing!Thank you ACCC for helping me in my time of need!

Review 175 (2024-05-09 - Rating: 5)
Marly was incredibly understanding, friendly, and efficiently assisted me in closing my account with ACCC. I found the ACCC program to be very helpful and appreciate the excellent service provided. Thank you!

Review 176 (2024-08-14 - Rating: 5)
Thank you for your efficiency in helping me gain the information I needed to facilitate paying off my account, Marly!

Review 177 (2024-01-11 - Rating: 5)
What a wonderful experience dealing with Ami. She was kind courteous and profession not to mention patientShe was thorough and preciseKudos and thanks to Ami for her kind assistance with our family member

Review 178 (2023-12-04 - Rating: 5)
Ryann is the consummate professional. When reviewing my account she was extremely proactive & voluntarily initiated following up with a call back when done with the research she targeted to resolve my account.Her expertise & friendliness represents her agency extremely well!Kudos to you Ryann!

Review 179 (2023-12-19 - Rating: 5)
ACCC has been extremely useful for helping me clear some of my debt. They’ve managed to knock down all of the interest rates so it’ll help me pay off my debts quicker. Priscarlie was extremely helpful and kind when I had account mistakes and was quick to fix them. Highly recommend ACCC to anyone looking for help clearing debt.

Review 180 (2024-06-17 - Rating: 5)
Christian was very helpful in answering my question regarding due dates and payment dates. ACCC has been very easy to work with all through this process.

Review 181 (2024-09-20 - Rating: 5)
Im so grateful for yall..Thank you for your help and making it plain for me.

Review 182 (2023-05-18 - Rating: 5)
I spent several days researching companies and their services then finally reached out to ACCC. I received a call back in less than ten minutes. Molly listed the company’s services and informed me of each service’s pros and cons. The most significant aspect about this meeting was Molly listened and heard my concerns. In less than an hour she formulated an amazing and agreeable approach to help me with my debt management. I cannot express the relief I received from the proposed plan of action. I’m glad I contacted them and glad to have had Molly as an agent. She is truly a professional and dedicated to assist clients. Thank you!

Review 183 (2024-04-09 - Rating: 5)
Very informative and I wish I would have called them sooner. Bailey knew he business and was able to help me plan long term goals.

Review 184 (2022-02-03 - Rating: 5)
Cal was professional and very helpful! Great listening skills, and everything was explained in a clear manner. Very open to revisit anything I didnt understand. Even with the free consult, I was able to get an understanding on how to handle my financial situation. So fully worth a try!

Review 185 (2021-06-08 - Rating: 5)
They are real professional and personal. Paul is a Down to earth kind of person. He was very pleasant to deal with and was super helpful. I really appreciate his work ethics and politeness. Plus working with a nonprofit group is great. They explain everything in detail and are very thorough. Thank you for being 😎

Review 186 (2023-03-09 - Rating: 5)
Thank you to Caleb and Scott for going through the program with me and their patience with my info and situation. I am looking forward to working with CCC to help me get back on track. My experience has been reassuring!

Review 187 (2024-01-03 - Rating: 5)
Amara helped me significantly get through a difficult financial time after my father had a stroke leaving him nonverbal and right side paralysis. I was not able to work consistently and leading me down a rabbit hole of financial troubles. American credit counseling services assisted me tremendously on this, now, uphill journey to financial freedom.

Review 188 (2023-10-27 - Rating: 5)
From start to finish the process was smooth and the consular very knowledgeable polite friendly with your best interest in mind. ACCC IS with good reasons a top rated company, will recommend.

Review 189 (2024-04-09 - Rating: 5)
Molly was so great! No judgement just helpful and reassuring. I am so glad folks like her work there.

Review 190 (2022-12-23 - Rating: 5)
Caleb was great and very helpful. I am glad I finally called and enrolled. He had great ideas as to how I can control my debt better when I could barely have a coherent thought about finding solutions due to being overwhelmed. Thank you!

Review 191 (2023-07-28 - Rating: 5)
Virginia was amazing! She was so helpful and made me feel like I definitely made the right decision to finally do this! I look forward to working together in the future.

Review 192 (2024-05-09 - Rating: 5)
I had some concerns about my account and Mr Jojo is my concern and explain to me what was going wrong what was going on. And I was very satisfied with his explanation thank you CCC

Review 193 (2022-10-12 - Rating: 5)
Tom was great to speak to and very helpful. He was extremely informative and patient with my questions. I didnt feel embarrassed at all with my personal financial situation while giving him so much information. I feel like he covered everything and explained the plan very well.

Review 194 (2023-11-10 - Rating: 5)
Working with Mike at American Consumer Credit Counseling has been a game-changer for me. His assistance made the credit counseling process clear and accessible, helping me choose an affordable debt management plan. I’m excited to embark on this debt-free journey, thanks to Mike’s expertise and guidance.

Review 195 (2025-01-24 - Rating: 5)
Jojo was very knowledgeable and helpful. Thank you 😊

Review 196 (2023-09-15 - Rating: 5)
American Consumer credit counseling has helped me with my debt situation tremendously. They lowered the interest rates on my credit cards and reduced my monthly payment by more than half. They’ve given me a plan to be debt free soon! i highly recommend them to anyone looking towards a better financial future.

Review 197 (2023-07-01 - Rating: 5)
Jaime was fantastic! She immediately made me confident in my decision to use this service. She was very knowledgeable, answered my questions and made immediately feel better.

Review 198 (2023-11-03 - Rating: 5)
Elizabeth was very professional and made me very comfortable in dealing with an unpleasant situation I got into financially. I am pleased with the outcome of our meeting, knowing I will be debt free in 3 years and able to retire as I had hoped.