SERVPRO of Highland Village

Photo of SERVPRO of Highland Village

Located in Houston, Texas

Address: 5230 Kelly Dr, Roanoke, TX 76262, United States

Phone: +1 940-241-3434

Rating: 4.9

Services

  • On-site services
  • Online estimates
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Wheelchair-accessible seating
  • Wheelchair-accessible toilet
  • LGBTQ+ friendly
  • Appointment required

Categories

  • Air duct cleaning service
  • Water damage restoration service
  • Building restoration service
  • Carpet cleaning service
  • Cleaners
  • Fire damage restoration service
  • Waste management service

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2024-03-30 - Rating: 5)

    Highly recommend! We had pretty extensive water damage in our kitchen from a roof leak due to a hail storm. They came out the same night to set up equipment and were all very honest and professional. They also really helped walk me through the process with insurance. Hunter, Robbie, and Ibrahim were all great along with the rest of their team. We had at least 6-7 guys that helped pull our floor and kitchen island out. They were all great! Again, highly recommend!

  • Review 2 (2024-05-21 - Rating: 5)

    Robbie took extra special care of us with our shower demo. He was thorough, kind and informative. We will definitely call Servpro Highland Village for any other restoration needs.

  • Review 3 (2024-07-03 - Rating: 5)

    Hunter did a fantastic job. Very polite and careful. He cleaned up before he left. I would definitely recommend this company and would use them again.

  • Review 4 (2023-12-21 - Rating: 5)

    The ServPro of Highland Village Team was very polite, professional and responsive. We had carpet, air duct and dryer duct cleaning performed, and are very satisfied with their work. Highly recommend them for these services.

  • Review 5 (2024-06-22 - Rating: 5)

    Great experience. Robbie, Hunter, and Dee took great care of us. Robbie was always available for quick communication. Highly recommend them!

  • Review 6 (2023-11-03 - Rating: 5)

    Called SERVPRO as I was dealing with a serious water intrusion in the kitchen.Kristian and Diallo came out quickly. Assessed the issue and resolved timely and at a fair price. They were both very very professional and Kristian was extremely knowledgeable!

  • Review 7 (2023-11-15 - Rating: 5)

    Had to contact Servpro for help with water damage, they responded very quickly and had a crew out late on a Friday evening. Raydon was very professional, answered all our questions and handled our case from start to finish. Again, I’m very impressed with the service, I hope to not have another situation like this but at least I know who to call!

  • Review 8 (2023-11-01 - Rating: 5)

    Called cause we had some water infiltrate inside our home. Harrison was very professional and informative. Raden came out and reassured us that then can get the water out and dry our home properly. Hands down best serve pro ive delt with. Im a contractor so i deal alot with subs. Harrison and team will be who I use moving forward. If you need help with water mitigation call the best in the business serve pro in highland village.

  • Review 9 (2023-11-16 - Rating: 5)

    Subject: Exceptional Mold Remediation Teamwork!I recently enlisted ServPro for mold remediation work at my home, and I couldnt be more thrilled with the results. From the initial prep work to the final removal of the plastic containment the entire experience was nothing short of excellent.The team at ServPro demonstrated unparalleled professionalism and expertise throughout the project. Kristian and Diallo meticulously addressed every issue, ensuring that no detail was overlooked. The initial communication with Janyce was outstanding. She provided clear guidance on the process and proposed some helpful solutions as well. The transparency of the ServPro team and proactive approach significantly eased any concerns I previously had about the mold removal project and gave me peace of mind during the entire process.I wholeheartedly recommend ServPro for any remediation work. Their professionalism, attention to detail, and commitment to customer satisfaction make them a standout choice. Thank you for turning what could have been a stressful experience into a positive and transformative journey.Sincerely, Aaron & Samantha Flippen

  • Review 10 (2020-10-19 - Rating: 5)

    In addition to the Highland Village ServPro team assisting me with my own water damaged home, I have referred them to a number of our customers and friends who have experienced a water damaged home or business. I cant thank them enough for taking such good care of our valued customers. The feedback I receive is always positive! Professional, honest, courteous, knowledgeable and confident in their work are some of the things our customers say when we follow up with them. A BIG thank you to Harrison and the team!

  • Review 11 (2020-12-27 - Rating: 5)

    Harrison with ServPro is great! He was so responsive and helpful from giving us tips to manage the issue since it occurred over a major holiday and then came out over holiday weekend to get us started with equipment set up. He was thorough and upfront with what was needed. Professional and timely - definitely would recommend!

  • Review 12 (2020-04-01 - Rating: 5)

    I couldnt be more impressed or appreciative of the ServPro Highland Village team. I went through the main corporate website and submitted a request, not expecting to get a call as I didnt know if they would be able to work during shelter in place. Not only did I get an immediate call from the Highland Village team, they offered to come out immediately. They were exactly on time, looked around at our mold problems, gave me a quote on the spot and did all of the work - in less than 2 hours! The guys were extremely professional, thorough and did a fantastic job. Our house feels better already! Thank you so much - we will definitely use ServPro Highland Village again and recommend them to everyone we know.

  • Review 13 (2020-03-12 - Rating: 5)

    Service pro was on scene within 2 hours and once able to do so immediately started trying to remove the water from the hardwood floors. During this 5 day treatment, a technician responded to my house everyday to check on water damage and moisture readings.Service pro kept me updated on issues and what they were doing while they were there. Gave me a time that worked for me and was on time and very friendly! Great group of workers!

  • Review 14 (2022-01-10 - Rating: 5)

    Response time was quick. The two men who came were polite, worked quickly and were very thorough. After doing the water extraction, they left a dozen heated fans in place for about 24 hours and the carpet got completely dry. We could have never done this job on our own this well. They saved us from loads of damage that would have occurred if more time had passed. Thanks Servepro!!!!!

  • Review 15 (2019-11-19 - Rating: 5)

    Cant say enough good stuff about the team at ServPro Highland Village. We had a washing machine flood at 10pm at night. The mitigation team was out within 30 min and working to clean up our mess. Harrison and Lindsay were on top of everything and took great care of us through the entire process. We would highly recommend.

  • Review 16 (2023-09-22 - Rating: 5)

    Raylon handled the immediate diaster damage quickly and professionally. Lindsey has handled the remodel exceptionally well too. This group is trustworthy and eager to please. I highly recommend using them.

  • Review 17 (2022-09-13 - Rating: 5)

    We used Servpro to remediate water damage in our home. We found them to be timely and efficient in the work they performed and Hunter and Zack were easy to communicate with and they were diligent in the work and getting it right for the customer as was the production manager Ibrahim. I would recommend Servpro to my friends.

  • Review 18 (2020-08-18 - Rating: 5)

    SERVPRO was very responsive to the water damage our home suffered. The owner called me immediately after our insurance agent made contact with him. A professional and friendly team arrived within a couple hours and cleaned up the mess the water damage had caused; I could not have been more pleased with their extreme attention to detail. Excellent customer service all the way around. I highly recommend this company.

  • Review 19 (2022-06-08 - Rating: 5)

    Harrison, Lyndsey, and the rest of the crew were so helpful when our house was flooded from the 2021 freeze. They were professional, worked with the insurance company, and had good communication. We would highly recommend them.

  • Review 20 (2019-05-31 - Rating: 5)

    Harrison Stone was amazing from the start. It was a Sunday when I received the news that a leak from a condo I was renting out had leaked to the downstairs neighbors causing major damage to her bathroom ceiling. When I called two other businesses, they were to charge a Sunday rate just to provide an estimate, he offered to go and provide me with a free estimate as promised. His pricing was beyond reasonable and over half the price of other contractors. I cannot say enough good things about Harrison and his professionalism. Even the downstairs neighbor was impressed!

  • Review 21 (2021-11-26 - Rating: 5)

    Great company ran by great people , on time responsive is very respectful! I recommend this company for anybody that has or needs mold removal water damage fire damage and biological removal youll be happy you chose the right company! Not only was it a pleasure having them they made life so much easier especially when going through tough times.. very fair on there pricing competed to other companies aswell ... They got the job done at great tiMe with a great job

  • Review 22 (2020-09-24 - Rating: 5)

    We had a “water issue” due to our precious, sweet 3 year old granddaughter. I called Harrison at 8:00pm & he was at our house by 9:00pm working on the water damage. He stayed until after midnight, cleaning up & getting the vacs in place.He & his crew were on top of things for the next few days getting everything dried out.I highly recommend Harrison & his company!Kyle Cotton

  • Review 23 (2024-07-10 - Rating: 5)

    Robbie & his crew were so kind & did a great job, quickly. I recommend ServPro.

  • Review 24 (2021-11-20 - Rating: 5)

    I was extremely impressed with ServPro. I came home to a flooded house and was so grateful they come out so late that night.. Two friends recommended ServPro and I see why. Nothing but professional and hard working all the way and they took the time to explain everything they did. I’ll definitely use them again!!

  • Review 25 (2023-02-09 - Rating: 5)

    Thanks so much for your expertise, professionalism, courtesy, respectfulness, and work product while assisting with my water damage. I commend your entire staff who assisted me. Great service is hard to find, however, not impossible because I found it in ServePro. Keep doing business exactly how you’re operating. I see no areas for improvement

  • Review 26 (2019-07-31 - Rating: 5)

    Harrison helped us out during a move out and move in. Affordable prices and does great work! He cleaned our carpet for us and both locations look great! He was quick to respond when we were short on time!

  • Review 27 (2020-01-08 - Rating: 5)

    The Servpro Team did a great job in getting my vents cleaned. They arrived on time, was mindful of my house and it’s contents, and worked timely and efficiently. The Team cleaned up any dust and debris. The team also communicated well and was a joy to work with. Job well done. Thanks Servpro!

  • Review 28 (2021-04-13 - Rating: 5)

    Carson, Ayman and Edward were amazing with moving our refrigerators today. It was such a task since they dont make doorways big enough for big refrigerators. They were persistent and figured it out. Would definitely use them again! The whole team was great with packing up our things and taking them to a storage while the damage from our floors gets taken care of. Would definitely use them again!

  • Review 29 (2020-03-16 - Rating: 5)

    Harrison was terrific. He was able to clean several stains in our upholstery after helpfully describing the limitations and issues of stain removal. He showed up on schedule and was very professional. We couldn’t be happier.

  • Review 30 (2022-05-27 - Rating: 5)

    Hot water heater in attic broke while we were at dinner. Had minor water damage upstairs and downstairs. ServPro showed up same night and worked through the night to diagnose and put a remedy in place. Water removal is not inexpensive. I would consider ServPro worth the investment.

  • Review 31 (2021-12-14 - Rating: 5)

    The two gentlemen that came to my home to clean my carpets were very professional and courteous. They were so careful to complete the job to my home. I would call on them again if I ever need my carpets cleaned.

  • Review 32 (2019-10-03 - Rating: 5)

    We used Servpro for the first time yesterday. I was very impressed with the technician’s quality, timeliness and friendliness. He was very thorough in the job. I would definitely use them again and recommend Servpro to all of my friends and family.

  • Review 33 (2022-07-04 - Rating: 5)

    I would highly recommend ServPro! They were amazing right from the beginning, explaining what to expect every step of the way and kept the lines of communication open for any questions that arose. The service they provided was fantastic!

  • Review 34 (2020-03-20 - Rating: 5)

    Wow! Water coming in your house is tramatic. Servpro of Highland Village responded immediately and took care of everything quickly and thouroughly. They work hard to make sure your things are treated with care, that the water is removed, the moisture gone all while leaving the least amount of damage. I cant say enough nice things about them. If you ever have a need, you dont have time to figure out which place to call, you dont need to, this is the only place.

  • Review 35 (2020-08-27 - Rating: 5)

    They did an awesome job cleaning my upholstery and cleaning my carpets, stains were removed and it turned out awesome. I would definitely recommend them and I will be using them in the future.

  • Review 36 (2020-09-23 - Rating: 5)

    AMAZING experience! 10/10 would recommend and if you happen to talk to Tre, he is the most professional, nice and funny dude. Definitely getting my business when I need it!

  • Review 37 (2019-11-28 - Rating: 5)

    Harrison went above and beyond addressing all my water damage needs. I was very impressed with his work and excellent customer service! I highly recommend their services!

  • Review 38 (2022-07-22 - Rating: 5)

    They go away above and beyond there Competition to make sure you have a great experience. I worked with them for several years and never had any problems. Use them you won’t regret it

  • Review 39 (2019-08-05 - Rating: 5)

    I had a great experience with Servpro. Julian was very kind and helpful and got everything done promptly. Highly reccomend their services!

  • Review 40 (2019-12-17 - Rating: 5)

    Harrison was AWESOME! Answered all of our questions in a timely manner and was a true professional. HIGHLY recommend!

  • Review 41 (2023-11-02 - Rating: 5)

    Christian and Dee were friendly and quickly addressed the issue with my wet drywall

  • Review 42 (2023-10-03 - Rating: 5)

    Raydon was a great supervisor on the job today! Very professional individual!

  • Review 43 (2020-09-22 - Rating: 5)

    Great job done. High quality work and would definitely recommend this team any of their services. We will be using then again.

  • Review 44 (2019-08-12 - Rating: 5)

    We have worked with the Team at Servpro of Highland Village on several occasions and they have always been quick to respond and provided 5 star service.

  • Review 45 (2019-07-19 - Rating: 5)

    Nice family owned business with responsible employees. Excellent customer service!! Perfect for any cleaning or water restoration needed.

  • Review 46 (2022-07-08 - Rating: 5)

    Great quality of work! Highly recommend you give them a call when going through a disaster like mine!

  • Review 47 (2020-09-21 - Rating: 5)

    Tre was very professional!! He is a strong asset to the company. You should hire more like him!

  • Review 48 (2020-09-21 - Rating: 5)

    They were prompt and professional at all times, I highly recommend to everyone. Best bang for the buck around.

  • Review 49 (2022-01-12 - Rating: 5)

    The staff was very professional and made me feel comfortable in such a hard time. I would highly recommend their services.

  • Review 50 (2019-11-18 - Rating: 5)

    I EXPERIENCED A TERRIBLE SHOCKING EVENT IN EARLY OCTOBER: I WENT INTO MY TWO 10 X 20 STORAGE UNITS AT EXTRA SPACE STORAGE ON F.M. 2181 TO SEE ABOUT FITTING SOME MORE STUFF IN THERE, AND DISCOVERED EVERY STICK OF MY BEAUTIFUL FURNITURE AND ANTIQUES WERE COVERED IN GREEN MOLD. THESE WERE MY MOST PRIZED POSSESSIONS, AS I AM BUILDING A HOME AND IT WONT BE READY FOR A WHILE.STUNNED AS I WAS, I IMMEDIATELY THOUGHT OF SERVPRO OF HIGHLAND VILLAGE, BECAUSE, THEY HAVE ALWAYS BEEN THE VERY BEST IN CLEANING AND CARE IN FLOODS AND MOLDS. LUCKILY, WHEN I PHONED, I GOT LINDSEY ORINGDERFF AND I THANK GOD THAT I GOT HER! SHE CAME OUT PROMPTLY THE NEXT DAY, SURVEYED THE DAMAGE AND THEN THEY SHOWED UP WITH THEIR TRUCKS, REMOVED IT ALL, FINDING OUT THAT BOTH OF MY UNITS WERE AFFECTED. WE ARE TALKING THOUSANDS AND THOUSANDS IN ANTIQUES AND VERY FINE FURNITURE. THESE WERE TEMPERATURE CONTROLLED UNITS AND I PAID A LOT OF MONEY TO STORE MY THINGS THERE AND ALL THIS WAS JUST HEARTBREAKING.LINDSEY AND HER TEAM TOOK EVERYTHING OUT AND WISKED IT AWAY TO SERVPROS NEW FACILITY AND BEGAN CLEANING, RESTORATIONS AND MOLD REMOVAL. I WAS VERY SCARED AS SO MUCH OF MY STUFF WAS LEATHER AND DESIGNER FABRIC!THE IMPORTANT THINGS IS #1, LINDSEY WAS SMART AND KNEW THAT I WAS FREAKED OUT. SHE STAYED IN FULL COMMUNICATION WITH ME AND KEPT ME APPRISED OF WHAT THEY WERE DOING AND HOW IT WAS GOING. SHE FELT THINGS WERE GOING VERY WELL, AND I WAS SO RELIEVED. #2, SHE HAS STAYED WITH ME THROUGHOUT THIS!I WENT OUT TWO WEEKS AGO TO SEE MY THINGS AND CHECK ON THEM, AND THEY LOOKED AND SMELLED BEAUTIFUL. JUST LIKE NEW.I AM STORING EVERYTHING THERE NOW, AS I KNOW THEY WILL PROTECT EVERYTHING, UNDER THE WATCHFUL EYE OF HARRISON AND LINDSEY.THESE FOLKS ARE REAL PROFESSIONAL RESTORERS. THEY KNOW THEIR STUFF. YOU CAN TRUST THEM AND THEY CARE!I WOULD NEVER RECOMMEND ANOTHER COMPANY. PERIOD.

  • Review 51 (2022-05-04 - Rating: 5)

    Great company! Jordy and Tyron was great at answering all the questions I had.

  • Review 52 (2020-03-20 - Rating: 5)

    Great company!! Really know what they are doing. I would recommend everyone using them!

  • Review 53 (2020-06-04 - Rating: 5)

    They did an amazing job! They are all super friendly and hardworking.

  • Review 54 (2020-06-23 - Rating: 5)

    Your guys did an amazing job! Would highly recommend them to anyone!

  • Review 55 (2020-09-01 - Rating: 5)

    Very timely and professional. Explained every step and took the extra effort. Highly recommend.

  • Review 56 (2019-08-07 - Rating: 5)

    Fantastic team of guys. Reliable, hardworking, and quick. I would recommend this team to anyone.

  • Review 57 (2020-07-22 - Rating: 5)

    Supper professional workers pay attention to detaile and supper nice definitely would recommend

  • Review 58 (2020-09-21 - Rating: 5)

    Always great service. Super professional, responsive and on time.

  • Review 59 (2022-01-19 - Rating: 5)

    ServPro did an excellent job.

  • Review 60 (2020-09-15 - Rating: 5)

    Great company run by great people!

  • Review 61 (2023-10-31 - Rating: 5)

    Responded quickly to issue

  • Review 62 (2020-06-06 - Rating: 5)

    Very Professional! Thanks for everything!

  • Review 63 (2020-09-21 - Rating: 5)

    This was an amazing company

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