SERVPRO of Downtown Houston Team Shaw in Houston

Review 1 (2024-10-28 - Rating: 5)
Henry Garza, Dave and the team on site w demolition at Casabella Westshore, Tampa, were impeccable, courteous, could not have been more helpful. The Casabella management has been awful. The only bright light of losing my living quarters was working with Henry and Dave.

Review 2 (2025-02-26 - Rating: 5)
Aaron and Tyler are so professional and kind. When you are in a water issue, ask for them. They have been so great! I wish there were more Aaron’s and Tyler’s out there. And if you are just calling in Alley is great too. I will be telling everyone about my positive experience. Thank you all so much! Proserv Town & Country Houston Texas.(Revised) This process has gone into abatement and I need to say that Luisa has been fantastic! She has worked with my insurance company and with me and kept everything organized! You couldn’t meet a kinder person, you are in great hands if she is working with you!

Review 3 (2025-01-17 - Rating: 5)
It is so refreshing when people come out to your house and just do an amazing job! Ususually when a job is handed off from one job lead to another, quality goes away. Josh started out and did a great job, then Corine Finnish the job and was awesome. These folks were the cleanest, neatest and best communicators i have ever seen. Highly recommended!

Review 4 (2024-11-26 - Rating: 5)
Servpro was very professional and helped me navigate through my water damage at home. Ashton and Fernando are very detailed and great at communicating. A++++

Review 5 (2025-01-29 - Rating: 5)
Alicia and crew did a wonderful job. We had a lot of breakable and sentimental items. They packed with care and did everything I asked. They were a pleasure to work with.

Review 6 (2024-11-27 - Rating: 5)
Wow…Rosemary & her crew did incredible work deep-cleaning my residence! A shout-out also to Xaviar who did an excellent job removing the old carpet.A satisfied customer who recommends ServPro/Team Shaw Houston enthusiastically.

Review 7 (2023-06-05 - Rating: 5)
SERVPRO showed up in the middle of the night for emergency services and mitigation of a Fire and Water damage at one of my favorite downtown Houston restaurants. They did a fantastic job of cleaning restoration and re-construction to get them back in business and make it “like it never even happened.”

Review 8 (2025-01-02 - Rating: 5)
Excellent job! Very efficient! Very personable and very knowledgeable! We will use this company for our restoration.

Review 9 (2024-12-10 - Rating: 5)
Alicia and Xavier were such a great help! They saved us on our time of need, thank-you both!

Review 10 (2024-02-16 - Rating: 5)
City water backed up our toilets during the 4th quarter of Super Bowl game. Two teams came out promptly and worked til 3 am!!! We definitely were impressed and very much appreciated their promptness and the professionalism of all of the guys. Thank you!

Review 11 (2023-10-30 - Rating: 4)
The representative that answered the phone was responsive and helpful. She contacted a supervisor to answer a specific question we had to see if a particular service was available and could start after the representative met with us for the estimate. She was able to confirm that the representative would be able to initiate Ozone treatment after he assessed the property which is exactly what happened. We were leaving town for the weekend and were aware you had to be out of the house during the treatment. This allowed us to not have to pay to stay in a hotel at a later date. The representative that came to our house was very prompt and professional. He answered all of our questions and was very helpful.

Review 12 (2025-02-28 - Rating: 5)
Corine and Sergio they very professional and take care of my issues

Review 13 (2023-08-20 - Rating: 4)
They were good. It was a small water damage. Wish they had removed carpet in small damaged area to be inspected and dry.

Review 14 (2023-06-07 - Rating: 5)
Matt Leisure and his team help out my family in Downtown Houston after a water loss. They did an amazing job explaining the steps on how handle my family insurance claim and how to get the property to pre-loss conditions. Thank you Matt and Servpro of Downtown Houston! I will have my family recommend you guys to the HOA!

Review 15 (2023-06-07 - Rating: 5)
SERVPRO doing it again, like it never happened! You cant go wrong using the leader in the water/mold restoration industry. Quick response, courteous professional service, attention to detail. Great work team!

Review 16 (2024-02-23 - Rating: 5)
Very professional, knowledgeable, and easy to work with. We felt comfortable working with them after we had some water damage.

Review 17 (2024-02-28 - Rating: 5)
Stephen and Conner were great. The response time was very rapid and the team were extremely pleasant.

Review 18 (2023-06-07 - Rating: 5)
Frank Reed is a great point of contact. He is very professional and knowledgeable and his team at Servpro is awesome. I highly recommend Frank and his team at Servpro.

Review 19 (2024-02-26 - Rating: 5)
I’ve worked with ServPro of Downtown for going on a year now. I appreciate their response time and the attention to detail that this team puts into their work!I absolutely recommend they’re work.

Review 20 (2023-06-02 - Rating: 5)
Servpro of Downtown Houston has a very knowledgeable and helpful staff. Theirteam can provide solutions to your cleanup, restoration, and construction needs. Check them out!

Review 21 (2023-06-07 - Rating: 5)
Professional and friendly crew that handled a small water loss in my unit. Great job on walking me through the process. Very happy!!

Review 22 (2024-02-19 - Rating: 5)
Wonderful experience with this company the two gentlemen came in house took care for are issues and were very professional.Thank you guys for all the help.

Review 24 (2023-10-16 - Rating: 5)
Servicemen were courteous with the qualities mentioned.

Review 25 (2023-06-12 - Rating: 5)
Prompts service and professional demeanor. Well done!

Review 27 (2025-03-05 - Rating: 5)
Julian Vasquez has been very professional, contacted the State Farm during the mitigation process and knowledgeable about what needs to be done. Impressive personality ! Thank you so much for his help.

SERVPRO of Downtown Houston Team Shaw