Ellis Air Systems

Photo of Ellis Air Systems

Located in Houston, Texas

Address: 3513 Florence Rd, Killeen, TX 76542, United States

Phone: +1 254-526-5410

Rating: 4.6

Services

  • Repair services

Categories

  • Air duct cleaning service
  • Air conditioning repair service
  • HVAC contractor
  • Insulation contractor

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2025-01-24 - Rating: 5)

    We have had Blake from Ellis Air out 3 times over the past two years. Each time he is personable, reasonably priced, and takes his time. His ability to educate and explain HVAC issues is the best Ive seen and he really takes the time to communicate the problem and even offer solutions and repairs we can undertake ourselves or troubleshoot for the next time. As a woman I can tell he still treats me as competent and capable of caring for my own home and communicates equally with my husband and I about problems and repairs which I really appreciate. Thanks Blake and Ellis Air - very impressed with your commitment to service!

  • Review 2 (2025-01-25 - Rating: 5)

    Its refreshing to have a technician show up when they said they would. I really appreciate Taylor McCann having integrity and not seeking to make an extra buck off of a customer who knows little to nothing about HVAC. Instead of charging me three times the price for a part that costs 34 dollars, he gave me the option to go pick the part up myself. He made my electrical system safe and went to another service call. After I purchased the part, he came back to my home and put the part on for me. That may seem like nothing to some but to me it is a display of customer service at the highest level. Not only that, he holds a great conversation while he works! Thanks man.

  • Review 3 (2024-10-10 - Rating: 5)

    Great response from the answering phone call to communicating time of arrival. Arrived quicker than my expectation. Serviceman explained what problem was and had parts on the truck. From past experience knew what the price should be and was not sticker shocked at all. Great Job Ellis Air and Thank you again. See you next time i need A/c Service!

  • Review 4 (2025-01-11 - Rating: 5)

    I called to have my system checked and also wanted them to check the system as to why the fan never stopped running. The system is only two years old. The service tech who came out was very professional and after going to the attic he returned to tell me that there was a wire touching another wire and that was why the system wouldn’t shut off. I’m very happy with the service tech and the service I received!!!

  • Review 5 (2024-07-31 - Rating: 5)

    We had our AC condenser replaced by Ellis Air and their service was great. They sent two guys(Tuck and Manuel )out and they were professional and dedicated. They check temperatures throughout the house and check other things to ensure that the system was functioning correctly. You can give Ellis Air kudos for employing people that are caring about their customers and that are passionate about their job.We have always had great service from the office staff and the technicians that come to the house. Good job guys and Thank you Ellis Air for providing Excellent Customer Service .

  • Review 6 (2024-08-07 - Rating: 4)

    The tech was very knowledgeable and got my AC cooling as desired in about 1 hour work time. My AC was just not quite holding temperature and was just about a 1 lbs low on refrigerant. Total cost was right at $230. He also fixed a drain spout that had been put in with two different size pipes and wasn’t draining properly. 4 star review is because they told me they would be at the house between noon and 4PM. I called the business at 4:30 when nobody had shown and they let me know I was still on the schedule and a tech called at 4:45 to let me know they were on there way and arrived right at 5PM.

  • Review 7 (2024-08-09 - Rating: 5)

    Ellis Air came out and recommended replacements for our two AC units. When I called two have the replacements ordered and installed, they came out and installed them in two days. The installation crew was very professional and installation was really great. I am very satisfied with the new ACs and their operation. Thank you Ellis Air.

  • Review 8 (2024-08-15 - Rating: 5)

    I have been without air in my home since 8/9/24. I put in a work order with my rental company and they sent Ellis Air out to my house today to fix the problem. The technician Taylor was very professional and knowledgeable of his job. He knew right away what the problem was and took action to get the job done in a timely manner. I appreciate your dedicated hard work. My house is cool and Im one happy customer. Thanks, Taylor!😊

  • Review 9 (2024-07-30 - Rating: 5)

    We have had Ellis Air systems on our last two homes and the service has been top-notch! Theyre same-day service with a smile, even when its 100 degrees outside, is amazing. So thankful they always take great care of us.

  • Review 10 (2021-09-16 - Rating: 5)

    They did an awesome job of removing the original system which was too small for the house and installing a system better than when the house was built. We feel spoiled now and our energy cost actually went down because of the change. Definitely recommend Ellis Air as a go to contact for AC needs.

  • Review 11 (2020-01-15 - Rating: 5)

    Chris Bailey came to my home and did a great job of explaining our HVAC system to me and what would be done when it was cleaned. Estimate was done in a timely professional manner, and prepared very quickly. We had granite cut in our home, and they had some good ideas for tiffing our home of the substances in the granite that were dispersed throughout our home. Nice work. Thank you.

  • Review 12 (2024-04-26 - Rating: 5)

    Thank you Ellis Air and Chris Bailey! Our AC went out late last night. Ellis Air got a technician out this morning and Chris quickly diagnosed and fixed the issue within minutes. I went from a humid house to a nice cool house! 😎 I have a newborn so this was an imperative fix and I am so pleased with their service and the quickness of their response. THANK YOU!

  • Review 13 (2022-08-15 - Rating: 5)

    I shared a review that I do apologize for. AC went out and thought I would go with someone else for reference it was 97 degrees in my home so I was a bit agitated. HUGE MISTAKE other company said whole unit had to be rebuilt, way wrong was a tiny elbow with a crack. Side note Ellis installed my whole house system and I have been very happy. Tech found the problem in about 5 minutes, problem solved. Saved me about 2000 dollars. Learned a lesson stick with pros and settle for nothing less. They saved me a lot of money. Go nowhere else. Again I was remiss in my previous post that anyone may have read. Does that look a 2k repairSincerely klamp MPRC

  • Review 14 (2024-08-14 - Rating: 5)

    Called Ellis Air this morning since AC had been out since yesterday. They sent someone out to diagnose. Problem found and fixed today. Guys were very professional and thorough.

  • Review 15 (2024-04-23 - Rating: 5)

    From Saturdays nightmare to Monday magical experience. Jeremy was very professional while servicing the ac unit. He reassured me that all was up to code and safe and that its up and running. I will most definitely be recommending Ellis Air Systems to my family and friends in the Killeen area.

  • Review 16 (2024-01-15 - Rating: 5)

    New build with an arctic blast weekend-perfect time for the heat to go off. Luckily for me (and my animals), Ellis was able to come out and reprogram the unit that same day. Mr. Barron was exceptionally professional, thorough as he checked all things (thermostat, breakers, unit), and expertly got the heat blowing again.Those answering the phones were also very reassuring and supportive. Highly recommend!

  • Review 17 (2024-09-10 - Rating: 5)

    They had great customer service. When I walked in they helped me out right away. Answered all my questions and got my problem solved same day! Great work guys I appreciate it.

  • Review 18 (2024-06-12 - Rating: 5)

    I cannot express how much I recommend this business. They have always taken care of our A/C needs with professionalism and care. We recently had to replace our entire HVAC unit and it was done with complete satisfaction. Give them a call…you won’t be disappointed!

  • Review 19 (2024-06-19 - Rating: 5)

    Kenny is absolutely amazing! Hes very responsive and informative and made sure all of my concerns were addressed. I highly recommend Ellis Air to anyone needing quick and trustworthy work!

  • Review 20 (2024-08-06 - Rating: 5)

    A big thanks to Josh for coming out and taking the time to go room to room to diagnose and fix the issue. He was very patient and listened to all of our concerns, while also answering all of our questions. Fantastic service!

  • Review 21 (2024-02-01 - Rating: 5)

    I cannot thank the Ellis tech that came out to my house and gave me a second opinion. I live out in Kempner so I originally called Airheads in Cove when I had an HVAC issue. They came and upsold me a bunch of things I didnt need, one being their comfort care where they come check your system every 6 months to ensure efficiency. I took the 1k hit and blamed myself for not being informed and not checking the prices/total their first visit. But when they came out to check my system 6 months later and all of a sudden I needed to pay another 2k I was not going to fall for that one again.I called Ellis and they came out the very next morning. My tech checked over my system and could not find anything wrong. He went even further, hooked up every monitor/gauge and walked me through every item that Airheads said needed replaced and educated me on why they did not need replaced. He was very proficient, thorough, knowledgeable, and personable. I wish I knew his name to thank him properly!Will definitely be calling Ellis for any future HVAC needs!!

  • Review 22 (2023-08-19 - Rating: 5)

    Big shout out to Taylor M. for coming to my house at 10 PM and getting our blower motor replaced and running despite how old our system was. Super professional tech and very responsive. This is the third tech Ive dealt with from Ellis and they are all top notch people. Ive been using Ellis Air for my homes the last four years and I will keep coming back to them every time.

  • Review 23 (2023-06-30 - Rating: 5)

    Home ac unit stopped in the early morning hours today. Called the GoTo AC Service Company Ellis Air Systems at 7:30am. Jerry the office manager arranged on short notice to have a technician stop by the house and troubleshoot the issue. Jerry sent one of his Star Tech performers, Wendell. Wendell was very professional and conducted a systematic troubleshoot for our non operating air conditioning unit. Identified Compressor failure.Submitted a replacement order for the compressor. then Wendell took it to the next level and provided a window ac unit to cool the house down until the compressor can be delivered and installed. This took it from a first down to a touchdown ... Ellis Air Systems checked all the boxes again. Thank You.Ellis Air Systems has provided Quality Service to our house for the past few years. ALL the technicians and staff are very supportive in providing Quality Service. Ellis Air Systems earns your confidence and trust with every service call providing Customer Service at its Best. Again, Thank You.

  • Review 24 (2024-05-27 - Rating: 5)

    Rafael and his team showed up on time when they said they would. They explained what they were there to do and promptly got to work instilling a new 3-1/2 ton unit. Unfortunately not long after it started to rain. They continued working diligently through it all. Once the work was finished the team thuraly cleaned the area they were working in. Rafael took the time to explained the system and how it worked, he answered everyone of my questions. These guys were very professional and efficient with the installation. I would highly recommend ellis air to anyone who would need an hvac replacement.

  • Review 25 (2023-08-10 - Rating: 5)

    Chris Bailey is amazing!!! He was very prompt and gave a courtesy call when he was on his way. He took care of the maintenance the AC needed and even went above and beyond. I appreciate his professionalism and his caring heart. I can tell he loves what he does and it’s because he loves helping people in need. Why do we need an AC Technician, we are usually in a desperate situation especially in this Texas weather so it’s always refreshing to encounter a soul like Chris Bailey. I totally recommend this company because I know Mr. Bailey wouldn’t work for any one but the best as a reflection of his work.

  • Review 26 (2023-10-03 - Rating: 5)

    Ryan came to my duplex and fixed my air conditioner leak very swiftly, and efficiently. He was also very polite and professional. Although I am renting, I was very pleased with the service I received, and would definitely use Ellis again if the need ever arose!

  • Review 27 (2022-12-06 - Rating: 5)

    Had a great experience with this company. They gave me a day and time frame to expect the technician and he called me when he was on his way. Earl was very professional and knowledgeable. He checked my system, determined the problem and fixed it quickly. He didnt have the part he needed on his truck, so he quickly went back to the shop and got it. Very customer service oriented. He didnt try to upsell me an entire new system as one of their competitors did the day before, which is why I called Ellis Air for a second opinion and Im sure glad I did! Earl saved me thousands of dollars by only doing the work I needed. I will definitely use this company in the future!

  • Review 28 (2023-05-19 - Rating: 5)

    HIGHLY RECOMMENDED!!!!!!I want to start off with this review from a person that is in the business where Customer Service is very important and it is what keeps the doors open for repeated customers. Ellis Air Systems and their teammates are absolutely phenomenal!The ac unit in my house was old, outdated, and it was on its way out. I called Ellis Air because I wanted a company that is local and if I ever needed service, I know that they are a arms reach away.Mr. Chris arrived to my house to inspect the old unit and the house to see the best options suited for my needs. He is very polite and professional. I told him the budget I was working with and the concerns I had with the cooling and heating of my house. Not once, did if I feel Mr. Chris was trying to sell me something I didnt need or push me in the corner for a sale. He actually said, I have better units, but it would be out of the price range. He reinsured the unit he pick out is very good and it would take care of the concerns I had with the house. We agreed on the sale and the technician would be out in couple of days.Now here is the magic. Isaac the technician and his crew had me up and running in one in half days! Let me explain that I had complete change out. A new 5 ton outside unit, new inside unit that is in the attic, 12 ducts, 3 returns, and all new piping. Isaac and the crew are polite, professional, and very knowledgeable. I told Isaac my concerns of how the back of the house is not getting enough cooling and heating through the seasons. He explained the old unit in the attic wasnt in the proper position and the piping to the back of the house were too long and the ac had work harder to keep the house cool and this explained my concerns. He installed the new unit in the proper position where the piping wasnt long and had shorter runs . What a huge difference!After the install was complete, I wanted to push the new unit. I usually keep my house at 76 degrees with old unit and on hot days, I would put thermostat to 74 degrees to keep the back of the house cool, but it would struggle and be on for long durations. I push the new unit to 70 degrees and it did it without breaking a sweat! My old unit would never get to 70 degrees. Due to the relocation of the unit in the attic, I have notice that the duration when the ac is on is much shorter to keep the house cool.I am a 100% completely satisfied customer and highly recommend Ellis Air Systems!

  • Review 29 (2024-03-07 - Rating: 5)

    I had spring maintenance performed on my A/C unit. A gentleman by the name of Blake performed this task. He deserves 6 stars. Awesome young man. Highly recommend... Ellis Air system.

  • Review 30 (2023-10-10 - Rating: 5)

    My experience with Ellis air was the best I could ask for! My A/C stopped at the peak of summer which is obviously the worst possible time. I called a few other places and was told to get a new unit. Ellis air actually came out, diagnosed the problem, and fixed what was actually wrong. Not to mention they saved me thousands of dollars in the process. if you want a company who actually knows how to diagnose and fix an A/C problem this is the company to call. I will definitely use them in the future and recommend them to anyone

  • Review 31 (2023-11-07 - Rating: 5)

    Wendall came by promptly to check everything out and called aboutu 10-15 minutes ahead of time. He was very nice, professional, respectful, transparent, and quickly found the issue. It took about a week for the part to come in and to get it installed. He was a joy to talk to and learn more about different things to look for regarding preventative maintenance. I cannot thank Wendall enough for helping me in a desperate time in need in between it being extremely hot and us getting a cold front. Best HVAC company Ive worked with in a long time! I would recommend them to anyone and everyone!

  • Review 32 (2022-09-20 - Rating: 5)

    We worked with several people at Ellis who all gave us stellar service. We came in looking for a second opinion after struggling with our first, and they saved us over half the cost in the initial visit. Being a person with high anxiety, I came with a lot of questions, follow up calls, and never once did I receive rude remarks or anything. We were set for an appointment and they brought us a temporary unit so my husband could work in peace, and in less than 4 days (cause of a weekend) we have a brand new unit installed by very accommodating staff and techs who are very knowledgeable! After the install we were shown how everything works, in great detail, and advised if there’s any issues to go ahead and call. We also are eternally grateful for the kindness and compassion shown to us during the process, as it took a fair bit of effort to fully clear everything in our bank account. If ever I have the chance to recommend this company I will. These are PEOPLE for the people.

  • Review 33 (2023-05-31 - Rating: 5)

    Preston took care of me like he probably would one of his own family members. You can tell the Ellis family take great pride in their business. I hope to see y’all continue growing and expanding! I highly recommend using the Ellis Company for any A/C work! Support these good local folks! Thank you Preston for getting us taken care again.-Luke Mayo

  • Review 34 (2023-10-17 - Rating: 5)

    I am an Ellis Air believer. If anyone has any doubts about their lifetime warranty it is for real. You can count on Ellis Air if you want to keep your AC and Heating system running year round. Matthew Blake is an awesome installer.

  • Review 35 (2024-07-31 - Rating: 5)

    James S. Did an amazing job with answering all my questions about what was wrong with my unit, and answering All my concerns about replacement system I need. Thank you guy for the speedy service and installation of my new A/C unit!!

  • Review 36 (2023-04-24 - Rating: 5)

    Ellis Air was simply amazing. They kept me up to date on the progress of my work order and had my air up and running once the parts came in. They even took the time to help me install my fancy new thermostat and educate me on the. Correct air filters to use in my home.

  • Review 37 (2020-09-18 - Rating: 5)

    Ellis Air Systems is by far the best company we have ever dealt with!!! After 23 years, our old residential Lennox HVAC finally gave out in September 2020. We shopped around and received HVAC replacement estimates from several local companies. Ellis Air Systems was the most honest, professional, caring and informative of all of them. Bartt Mighell promptly came out and gave us an honest, fair estimate and assessment for a total system replacement; we went with Lennox again. The next day Adam and Jesus (sorry, I didnt get their last names) came out for the installation. They carefully, respectfully and tirelessly did the installation and explained everything to us, with full attention to detail. A week later Chris Bailey and Steve Martin came out at our request to make an adjustment to the blower speed and they also did a proactive full system check and provided us with very helpful tips on proper use and maintenance of the system from getting the right air filter to even allowing for proper drainage of the condensation pipe to the outside and proper care of the compressor. From front desk, to estimate, to installation, to service ... Ellis Air Systems were/are 110% professional! We are grateful to have found such an excellent company and very much appreciate the respect, courtesy, confidence and peace of mind they gave us on top of awesome customer service! Its obvious that this company takes customer service seriously and has core values. Thank You Ellis Air Systems!!! You are a credit to the Temple/Killeen community and to my family! We look forward to doing continued business with you! A+++++++++++++!

  • Review 38 (2020-04-25 - Rating: 5)

    We highly recommend Ellis Air Systems. We are very pleased with the service we receive. They service our system in the Spring and in the Fall as part of the Cool Club. Chris Bailey’s recommendation of the system we needed and the insulation for the ducts has made a real difference in our heating and cooling bills. The staff care and are very professional. Chris, Eric, Preston, Mario, and Mason have each helped us. We truly appreciate everyone we’ve dealt with at Ellis Air Systems. We had an issue with a part under warranty so Eric explained the difficulty and contacted management. Two years ago Ellis Air Systems really took excellent care of a similar situation and were very fair. Preston and Mason helped us again. As I previously said, we truly appreciate Ellis Air Systems. Once again, they did a great job and helped us so much. I am pleased to continue to recommend Ellis Air Systems.

  • Review 39 (2020-08-29 - Rating: 5)

    I called this morning at 8am. Jerry was prompt in answering the phone, extremely polite, and got to the issue quickly and effectively. We had a technician at the house by 11:30am. Chris was incredible to work with. Polite, respectful of our home, and over all a genuinely nice guy. He diagnosed the problem and replaced the part within a half hour. I would recommend these guys to anyone and everyone. Excellent service and great work!

  • Review 40 (2018-07-24 - Rating: 5)

    Chris was amazing. We had issues with our AC unit and he fixed it, explaining everything that he did and providing tips on what type of air filters to use and how to clean the drip pipe. The overall price was much less than expected considering all he did and the amount of time he was here (1.5 hours). The technician was very friendly and they were able to fit us in next day. Well be using them for our yearly services.

  • Review 41 (2022-09-12 - Rating: 5)

    Huge shout out to Ellis Air. At Peaceable Kingdom by Variety (nonprofit summer camp and retreat center serving kids with special needs) weve been using Ellis Air for several years. They never disappoint. Our most recent need is worth noting. The day prior to over 50 kids arriving for a long weekend retreat, our HVAC went out in one of our lodging areas. Its Texas, in Sept...we need AC. We called Ellis, not only were they out within a few hours, but they were able to replace the unit that day at their regular, reasonable price. Needless to say, our campers slept cool and comfortable all weekend. Thank you for your continued support and relationship Ellis Air. We love you!

  • Review 42 (2022-05-27 - Rating: 5)

    Best AC repaire company around. My Air was not cooling They replaced my fan motor, and didnt fix the issue, another company wanted to charge me $800 dollars for another fan motor. I called Ellis back and spoke to the manager, he send out his senior technician and he was a bad fan motor, he replaced it and didnt have to pay anything else. The Manger, technician and ladies answering the phone all excellent, respectful and very professional, I will definitely use them for all my HVAC needs. Strongly recommend

  • Review 43 (2022-09-26 - Rating: 5)

    Patrick was the technician that came to my house. He was very professional. A+ customers service. He was able to answer all the questions that I was asking him.I was so worry that I would have to replace the AC or the bill would be very high. To say the least Ellis Air System was cheaper than any one else that I had contact. Please try them if you are having some problem with your AC. I read the reviews on google and took a chance and it paid off.

  • Review 44 (2022-05-20 - Rating: 5)

    Please read to the end! Well, had a whole new HVAC system installed a little.under two years ago. This is the second time that the system has started blowing hot air, I know its.peak season but but IM not a Happy or satisfied.customer. I retract this review. Within 20 minuets of placing my call for service, Ellis Air called me and had a Tech at my house within 45 minuets, now that is a FIVE STAR customer service! The Technician found the problem, fixed it and we were back up and cooling down. Thank you I should never had doubted your commitment to exceptional and outstanding customer service!

  • Review 45 (2022-08-18 - Rating: 5)

    Blake and Chris were amazing! We were on the verge of buying a new HVAC system when they came out to give a quote. Instead if trying to sell us something I didnt need, they fixed my unit for a great price! They were polite, professional, efficient, and knowledgable. Thank you so much again. I recommend Ellis Air 10/10

  • Review 46 (2021-10-10 - Rating: 5)

    We called Ellis Air for an after hour service, and these guys were quick to respond to our call. Within the hour we had a tech (Patrick A.)come and service our HVAC system. Not only was Patrick super helpful but he was very knowledgeable, professional and great to work with. He went above and beyond to make sure our unit was properly cleaned and working as it should. I would deff recommend this company and Patrick to anyone in the area.

  • Review 47 (2024-01-12 - Rating: 5)

    I cant say enough great things about Ellis Air. Highly recommend totally based on their ethics, honesty, willingness to help those in need & overall craftsmanship of the quality of work they provide.

  • Review 48 (2019-12-10 - Rating: 5)

    Our air/heating unit was installed incorrectly. Ellis sent one of their best technicians to evaluate and propose a correction plan. The correction team was great easy to work with and kept us very informed as they worked. We are customers for life. Great job Ellis and thank you for a job well done.

  • Review 49 (2020-09-23 - Rating: 5)

    Awesome experience, very professional and thorough. Chris and Steve did an amazing job working as a team to give me the customer the best experience.They checked my AC units inside and outside and gave me pointers on how to keep my units running smoothly and efficiently.They gave me advice on how to keep my AC units and outside pvc pipes area free of mud and clutter!I would advise all to call Ellis Air for all your AC maintenance needs.Thanks Chris B!!!

  • Review 50 (2020-07-19 - Rating: 5)

    I hired Ellis Air to install a Viking Vent Hood in my 1800s house. It was not an easy task at all and required some creative thinking. Daniel was my service man and I cannot say enough about how great he was. Wonderful attitude, Helpful, and Knowledgeable. I would definitely recommend this company and I would absolutely use them again!

  • Review 51 (2017-02-18 - Rating: 5)

    Ellis Air as a company is amazing. They are honest, reliable & reasonably priced. I will not ever use another company again. That being said, Chris Bailey (one of the employees at Ellis) HE is their shining star, that man is AMAZING. He is super nice, & super honest. As an Army wife my spouse is out of town a lot & Im home on my own I HATE having workers in the house while hes gone its very nerve wracking for me. I had ZERO qualms or issues or even doubts about Chris & his team in the house to fix my AC and replace the entire indoor system...I just love these guys.02/2017 - Just had Chris Bailey and his team out for my rental house being remodeled. I WISH there were more than 5 stars available! I would give them twice as many in a split second! Always professional, courteous, reliable and stellar results in everything they are involved in.

  • Review 52 (2015-08-24 - Rating: 5)

    Before my work had called here we had called another company to come fix our a/c. They told us theyd be out the next day and never showed. We waited a bit before calling Ellis Air Systems to come out instead. I found them on google and they had great ratings, so I figured wed give them a try. Not only did the tech from Ellis come out the next day on time, he was very polite and was quickly able to see what our problem was. They are very decently priced and my bosses were happy, and we will definitely be using Ellis Air Systems for any problems in the future.

  • Review 53 (2015-10-25 - Rating: 5)

    Can not say enough about this company.Was greeted with a friendly receptionist, was called before they headed my way so I didnt have to take the whole or even half day off from work. The tech came prepared with parts, in a company vehicle and wearing an Ellis Air Systems uniform. They diagnosed my problem with ease and expertise. The total repair was under $100 and the technician Chris T. explained everything to me (best of all he didnt talk over my head) I will recommend them to everyone I know. Great job Ellis Air, this is the way a company is supposed to be ran.

  • Review 54 (2020-04-14 - Rating: 5)

    Chris came in the scheduled window time and found a leak in the copper pipe. Fixed it quickly and efficiently, and charged the system back up. Its working perfectly again and I feel confident that I wont have any more problems from it. He also didnt try to sell me extra repairs and services that I didnt need. I appreciate an honest company and more so I appreciate the politeness and professionalism that Chris brought. I definitely recommend to anyone needing service done.

  • Review 55 (2023-02-24 - Rating: 5)

    Our A/C quit working in the afternoon and I called Ellis. They told me someone would be out the next morning between 8:00 and 12:00. Mr. Bart called me about 9:00am said hed be here in a few minutes and was. Got right to work and within 15 minutes everything was back on. I cant say enough how much we appreciated the fast work provided on relatively short notice. Thank you Mr. Bart and Ellis Air Systems.

  • Review 56 (2019-10-25 - Rating: 5)

    From start to finish, my experience with each of the hard working technician crew members was wonderful. Great customer service, helpfulness, and knowledge. Thank you Ellis Air Systems for a complete new AC/Heat Pump system. I love it!

  • Review 57 (2019-04-23 - Rating: 5)

    They are always very courteous and helpful. They explain what they are doing as they go while working on my air/heat system. December 1, 2017 my heater was breaking down to the point it was dangerous to run and they made it affordable for me to replace my complete system. By the next day they installed my new system and I was up and running right away. I have used Ellis for many years now and will continue to use them for all my air/heat systems needs.

  • Review 58 (2017-09-12 - Rating: 5)

    The guys from Ellis Air just installed our new unit. I cant say enough about the professionalism the two gentlemen displayed while in our home. Jesse kept me informed about what he was doing and gave me the maintenance info after he was done. Extremely polite. ABSOLUTELY professional. If I needed another AC unit, I would call them again without hesitation. Thanks a bunch! Stay cool!

  • Review 59 (2020-07-08 - Rating: 5)

    Service was remarkable! Adam was responsive and was able to answer all of our questions and was able to set up an appointment that was Convenient for us. Although we fell short of communication and weren’t able to Meet the techs early and had to be rescheduled, they made sure we were straight and provided us with an alternative option while we waited for our unit to be installed. Adam arrived an hour before we were told to deliver a window unit for the meantime and assured us that we would be taken care of in no time. Rest assured techs were her bright and early, ready to work. The men explained the process and went over the procedures and went to work immediately. Although we had to work and run out while they were working, we came home and everything was ready to go! Cheers to the team, I would recommend them to anyone their service was not only great, the techs were friendly and remained professional throughout the whole process!

  • Review 60 (2020-08-04 - Rating: 5)

    I was very happy with the service provided to me today. Mr. Crawford was very knowledgeable and professional. He took the time to fully explain what he was doing and why it needed to be done. He gave good advise on what I can do to help keep my equipment running smoothly. I am fully happy with Mr. Crawford and I am glad I went with Ellis Air System.

  • Review 61 (2022-03-21 - Rating: 5)

    Being new to the area this is all new to us. After calling Ellis we set up a date and they were here right on time. Called us ahead of time to inform us they were en route. After diagnosing and going through our options we decided on purchasing a new HVAC system. There was never any pressure to fix our old one or purchase a new one but having all the information available we decided on a new system. Time and date was again scheduled and again they called when en route and right on timeVery professional and polite technicians. Very fair price. My first call if needed again.

  • Review 62 (2024-06-08 - Rating: 4)

    Decent work, however I do believe the people who installed sat on our couch for lunch while we were gone at work. Found their lunch in our kitchen trash and fiberglass all over our sofas.

  • Review 63 (2020-07-29 - Rating: 5)

    My family and I thank Mr. Chris Bailey of Ellis Air Systems for responding to our home after normal business hours after our AC quit working. Mr. Bailey who was very professional and polite, provided a fantastic service to our family!! He immediately determined where the problem was located and provided a solution to getting our AC service going within an hour of his arrival. I recommend Mr. Bailey and Ellis Air Systems for their great service!!!

  • Review 64 (2021-05-05 - Rating: 5)

    I have used Ellis Air for years. They have always been more than fair and have done quality work. Most recently, I had them come out to do an annual cleaning and they forgot to place a condensation drain pipe extension as requested. When I called about the oversight, they turned right around and performed the service free of charge. Theyre good people with which to do business. Highly recommend.

  • Review 65 (2023-02-16 - Rating: 5)

    Patrick helped diagnose and fix a condenser unit thats been running up our electric bill, accurately and quickly. He was quick and very knowledgable about what he was doing. Needless to say Ill be coming back to Ellis for any other HVAC needs

  • Review 66 (2020-08-20 - Rating: 5)

    5 STARS! There were issues after the first maintenance and the system went from working great to not working at all. I emailed them about 2 am explaining that the system went from working fine to not working. Jessica called me first thing in the morning and had a tech out early that morning. As a business owner myself, I expect any business to honor their work and to ensure the client is taken care of 100%, and that is what I got with Ellis. Thank you Jessica and Bart for taking care of the issue.

  • Review 67 (2013-09-17 - Rating: 5)

    When I got home from a long weekend out of town, I walked into a hot house due to the A/C not working correctly. I had never used a a/c service in this area before and wasnt sure where to turn. After reading reviews on several sites, I decided on Ellis Air Systems and was just hoping that the reviews were really from satisfied customers.I am here to add my praise to the list of satisfied customers. The technician, Jason, came out the next day after I called. He was not able to fix the a/c at that time but came back the next day and finished the job. The work was done as quickly as possible. Jason was very proficient and very polite.I highly recommend Ellis Air and I will call on them again when needed.

  • Review 68 (2018-08-05 - Rating: 5)

    Ellis Air Systems installed my new AC system and added ducting on my existing AC system. They provided an excellent warranty and honest service. They also had the best price compare to different companies. I highly recommend this company to my fellow Warrant Officer and Soldiers.

  • Review 69 (2019-07-12 - Rating: 5)

    Techs are great! Service was quick! Had questions after the fact regarding setup of new thermostat and they took the time to look up what I was installing and what wires I needed to worry about.Piece of mind with Ellis Air- Shop no further!!!

  • Review 70 (2020-03-10 - Rating: 5)

    Ellis Air Systems did a excellent job.My technician,, Chris Bailey, was able to rewire my HVAC system with remarkable speed and quality. Also, the customer service when I first called was very friendly and professional. I would recommend this company to anyone.

  • Review 71 (2020-07-15 - Rating: 5)

    My Air conditioner went out and Patrick came out and worked tirelessly until he figured out what was wrong. He had my air back up and running in no time. He was very professional and explained to me what was going on in a way I could understand. Communication was great. I’d recommend Ellis Air to anyone with heating or cooling issues !

  • Review 72 (2021-06-25 - Rating: 5)

    Patrick was fantastic. . Very professional and courteous. Was able to figure out the issue quickly and get it resolved. Absolutely one of the best technicians I’ve come across. Everyone ask for Patrick when dealing with Ellis. Great company they should be proud to have a great asset as Patrick.

  • Review 73 (2023-05-25 - Rating: 5)

    A couple of companies said they couldnt fix my stuff, but a rep from Ellis Air did just the opposite. now, my house is as cool as the other side of the pillow. cooler than being ice cold. cooler than a high quality H2O.

  • Review 74 (2015-10-02 - Rating: 5)

    Ellis was the way to go! I was very pleased after they installed my new Goodman, 15 Seer, 5 Ton heat pump. Their people did an excellent job removing the old unit and installing they new unit in about 6 hours. The price quote was fair, and much lower than any of their competitors, and still lower when they applied a military discount. They were professional, in every sense of the word. They answered all of our questions, and explained the operation of the thermostat completely. I would recommend them to anyone.

  • Review 75 (2022-06-09 - Rating: 5)

    We have been working with Ellis Air for over a decade. They have installed HVACs in 1000+ of our homes. We are very happy with their products & service, and will hopefully be using them for our next thousand homes and beyond.

  • Review 76 (2021-06-11 - Rating: 5)

    We needed the AC repaired for their house and Patrick provided stellar service in our their time of need. He came in a timely manner and was professional throughout the entire experience. Patrick was thorough in assessing the situation with the system, explaining it to us, and providing a literally cool solution. Pricing was good and the military discount was grateful. Now we can enjoy cooler temperatures this summer.

  • Review 77 (2018-07-08 - Rating: 5)

    I had a positive experience getting a new unit installed by Ellis Air. Chris and Mason worked with us to give us a very competitive price on a 16 SEER unit. These folks are very professional, Chris always answered my phone calls or Mr. Mason my emails when I had questions and Chris came to our house to make sure the unit was installed correctly. They did a great job and we are happy with our decision of selecting them to install the new unit. I Highly recommend this company! Mariela Garcia (Maldonado)-Harker Heights, TX

  • Review 78 (2019-05-04 - Rating: 5)

    Our air handler was not operating correctly.I called Ellis Air Systems early this morning. They were booked through the day, but wouldbe able to schedule an after hours appointment. Later in the evening the technician called to let me know he was on the way. He was polite and professional. I explained what the unit was doing. He then proceeded to diagnose the problem. It was discovered a motor was the cause of the problem which will be ordered. I was very happy how everything turned out. I highly recommend Ellis Air Systems for all your heating and air conditioning needs.

  • Review 79 (2020-03-06 - Rating: 5)

    Chris Bailey has been taking care of our unit for several years. My husband and I could not ask for a better person. He is professional, thorough , patient , wonderful personality. He is trust worthy, You should have more people like him . He goes out of his way to make sure everything is then care of. Thank you for having a great asset to your team

  • Review 80 (2014-08-06 - Rating: 5)

    Ellis Air has came to my home on 2 different occasions for 2 different units. They arrived quickly, found the problem quickly & repaired it quickly. The service rep even checked the previous unit they serviced to make sure it was holding the freon and blew away the grass that had accumulated in the units. Very satisfied with their service.

  • Review 81 (2021-04-08 - Rating: 5)

    On 4/7/21 Adam Crawford installed a new warranty ac wrap for my Carrier AC. The old wrap was literally falling to pieces, possibly from the sprinklers hitting it. Adam was able to get the new wrap on warranty, saving us $2600.00. That was a tremendous blessing!Adam replaced the wrap after cleaning up the unit and made sure it had a good vacuum before replacing the the cooling fluid. This was labor intensive and Adam did not rush it.While this was taking place Adam installed a micro pure and uv light on the main unit for total home air purification.Needless to say, we are more that pleased with the service. When Adam told me he treats every project as if it was being done on his home, that sold me.Great service! I recommend Adam to service your unit!

  • Review 82 (2025-02-07 - Rating: 5)

    Chris and David provided the best service and customer experience. We used Ellis Air to service and maintain our home system. They are professional, thorough, honest, and have fair pricing.

  • Review 83 (2020-03-09 - Rating: 5)

    In our experience with Texas weather, the inconsistency of temperature can cause our heating system to be on the fritz. Because of the consistency and knowledge of Chris Bailey, our heating system was up and running again immediately. Chris kept us informed throughout the process and when he had to return through no fault of his own, was able to further troubleshoot the issue and completely repaired the unit. During the time of waiting fir parts, the company called us to see how we were doing. We were impressed. He was down to earth and had a personable demeanor. We recommend Chris Bailey to anyone in need of AC/HEAT unit repair.

  • Review 84 (2022-11-30 - Rating: 5)

    Awesome people during this whole process. After meeting with 3 other companies, they had the best price and installed the next day. It was a very hot week and they were Super Cool. Love my new system.

  • Review 85 (2017-03-22 - Rating: 5)

    As a Property Manager in the Ft. Hood Area, I have been through my fair share of different A/C companies servicing our rental properties. Hands down Ellis Air has provided the best service out of them all! I cant say enough about the quality of the customer service they provide for us and for our tenants. Over the past 10 years I have had the pleasure of working with Preston, Mason, Chris Bailey, Mario and the rest of the staff there and they are all great at what they do! I would recommend any property manager looking for a reliable A/C company to give Ellis Air a call.

  • Review 86 (2020-09-12 - Rating: 5)

    Ellis sent someone out within one hour of my call.. My air conditioner unit inside the garage was leaking. The technician was friendly and professional. He explained what was wrong and how he would fix it. Then he fixed it. The cost was the price of the service call nothing extra.

  • Review 87 (2019-02-08 - Rating: 5)

    Great Company!!! It all started with the phone call. The female customer service rep is very knowledgeable over the phone. Very Descriptive about there service and what they offer. Tanner came out the very next day to service my central heating and air. He did his duties and also gave me a little knowledge about my house and where things are located and what to look for in the future. I believe I just found my ac/heat company, Ellis Air.

  • Review 88 (2017-08-08 - Rating: 5)

    Ellis installed my unit 2 years ago and was great. They had to come out today to replace the insulation. The installers were prompt, professional, friendly and quick. Highly recommended.

  • Review 89 (2020-05-24 - Rating: 5)

    My trailer has Never been cooler!! Thank you Ellis Air Systems for a job well done. There quote was $2,000 less for a 3.5 ton AC/heating system than a quote I received for a 3 ton from someone else. Very professional and got the job done within a week from accepting the quote.

  • Review 90 (2020-07-16 - Rating: 5)

    I want to thank the Front Office Staff (Amanda and there was another woman I spoke with as well but I forget her name and I apologize for that) and the tech ( Patrick) for being so understanding and knowledgeable. He was very thorough when he came out to check our system. He put me at ease dealing with our AC predicament. He gave me options and a thorough diagnosis and walked me through exactly what the problem was. We will most definitely be doing business with yall. Thank you sooooooooo VERY much.

  • Review 91 (2018-06-26 - Rating: 5)

    OMG!! Chris from Ellis was awesome, efficient and spot on!I have had 2 other a/c companies here and have been told to just get a new unit.I called Ellis and in 10 minutes fixed the problem.Good honest service.Thank you SO much!

  • Review 92 (2018-02-27 - Rating: 5)

    This is a great local company. Nothing but honesty and intregrety when it comes to services. I was having issues with my AC thermostat programming. I was able to figure out the problem and fix the issue before they actually arrived. Their service tech Cris Bailey, still came in and showed me a quick way to reset my thermostat, in case I have issue again. This company also helped fix a heating issue for me this winter and showed me an error that my building company actually did that was causing the problem. I will continue to use Ellis air for all my future maintenance issues and I highly recommend them.

  • Review 93 (2018-04-28 - Rating: 5)

    Great service!! I had my yearly service a week ago. The tech took pictures of the cooling coils. They were horribly dirty and corroded after only 7 years of service. I requested an acid wash the following week. The service tech removed it and had to clean it 3 times to get all the build up out. System works great. Well worth the cost to extend the life of my A/C unit.

  • Review 94 (2015-07-16 - Rating: 5)

    These guys are the best! No wonder they have so many accolades, they had better prices, better service, better everything than the 3 other contractors that came. They wore a uniform, showed up on time and thoroughly checked out the entire system. Duct work, insulation, inside unit and outside. They offered an insane deal and they were the ONLY people to check in my attic. They didnt try to oversell and they were able to show me all the benefits. They were able solve my daughters allergy issues, they had great financing options and installed a system that is paying for itself in energy savings. UNREAL! My family is now breathing the cleanest air in the neighborhood.

  • Review 95 (2016-05-29 - Rating: 5)

    Ellis Air Systems is the Premier Air Conditioning Service Company in Killeen, TX. I have used them for all my Service Requirements since moving here in 2001. When we purchased our new home our Air Conditioning went out. The Company who installed it would not respond, called Ellis Air and within 30 Minutes their Technician was here, fixed the problem. What I love about Ellis Air is that they are responsive to any customer. If you want fast, efficient service accomplished by professionals then Ellis Air Systems is the people to call.

  • Review 96 (2015-10-07 - Rating: 5)

    I have been using Ellis Air for over 18 years. Chris B has been serving my equipment for the past 6 years and does a great job. I highly recommend Ellis Air and Chris B to service and replace your equipment when you need it replaced. Great service and great prices.

  • Review 97 (2021-12-08 - Rating: 5)

    This company is the best yet, will definitely call back for service. Called yesterday afternoon and they came out very next day. Bart was at my door very nice, easy to talk to, friendly and answered any question I asked even if I asked it two or three times. The price was wayyyy!!!!! Less than I expected. So for all the amazing qualities I was provided with I’m giving all the stars in the google galaxy!

  • Review 98 (2020-01-20 - Rating: 5)

    My tech was Eric. He showed up early for the job and was very knowledgeable about his mission. He is very down to earth and very professional. I’d recommend him and Ellis Air Systems to anyone! Great work!

  • Review 99 (2022-05-27 - Rating: 5)

    I dont really post reviews, but I must write about this company. The service man was very professional and after explaining my air issue I could tell he knew what was the problem. He found the issue quickly and fixed it in no time. I am now a life time client for any of my AC issues.

  • Review 100 (2018-01-09 - Rating: 5)

    I work at a library and Ellis Air Systems was working on our system. As I was coming in, I had a lot of boxes with me and I was struggling with the door. Chris from Ellis Air Systems saw that I was struggling and immediately came down his ladder and held the door open for me. He didnt have to help me, but he did and that really impressed me. I think it is very important to recognize such kindness and if I need any air work done in my own home, from this experience alone, I will definitely be coming to them first!

  • Review 101 (2022-05-08 - Rating: 5)

    My techian Patrick a outstanding guy. He explained the issue with the unit. He fix problem in about 10min. Ellis Air top notch company with outstanding tech such as Patrick. Keep up the good work.

  • Review 102 (2020-03-13 - Rating: 5)

    I want to thank Jerry for getting me started in the Cool Club. I signed up for my home and business. Adam and Eric were my technicians. They both showed up on time and were professionals. Highly recommended. The entire process was a remarkable experience. Thank you

  • Review 103 (2022-09-06 - Rating: 5)

    Mister PATRICK Is the man. He was able to listen to me while beinging bothered by previous, vendor. He went on to check the system. Me and my family had been without a working AC UNIT, during the triple digits. By the time Mister Patrick came to our family rescue, it had already been pass 30days. Mister Patrick noticed we had 2 wall units plugged in and still no air was cooling off are home. Temperature was still climbing in the 90s in the home. Mister Patrick, later went to office brought us back a loaner Ac unit which was working more efficiently, until, our ordered motor had arrived.THE Kiddos was so joyful AND GRATEFUL. I was also, less sibling rivalry at home. He really made a huge difference. His achknowledgement of his profession in the field speaks for himself. His touch off Human kindness, by just listening and speaking kind words. ( not to mention sense of humor) did it for our family. THANK YOU, MISTER PATRICK !! AND ELLIS AIR SYSTEM. 😊😊😊😊

  • Review 104 (2020-09-23 - Rating: 5)

    I would like to give a shout out to Chris Bailey and his helper tech. for doing a great job, they were very polite, respectful and knowledgeable while preforming the maintenance on our heating and cooling system. They were also very helpful in answering my questions about our residential system. Thanks again!

  • Review 105 (2024-02-29 - Rating: 5)

    You can trust Ellis Air to be on time, fairly priced, and highly skilled. I have been using them for more than 20 years.

  • Review 106 (2020-12-02 - Rating: 5)

    I have 2 UV units which Ellis Installed when we closed on our house in 2018. My coil UV light went out in early spring and due to COVID supplies were on back order. In September my coil uv light finally came in and it was installed. I had asked in the early spring for the duct uv light to be ordered as well because both bulbs were 1 year and when the coil went out the other was sure to go soon.In November David R. came out and there was a communication error and the coil unit bulb was replaced by accident which had just been done in the month prior. I didnt stress over it because now I have a brand new back up bulb for the Coil for later down the road, but wanted that duct bulb. David said he would let the office know and they would get back to me.After a few weeks I called and luckily they had the duct bulb which I needed in stock and they could send someone out the same day to install it. To my luck it was David R. again.David called me with his ETA and also asked if anyone from the office had called me about the price of the bulb. I stated no and figured it was another uv bulb and it couldnt cost that much more than the coil unit. Well he told me that it was going to be 375.00 for the bulb. I told him I need the unit either way and I would call the office. So I called and spoke with Mario.Mario is the Office Manager and was super nice on the phone. I told him what the tech had informed me and he stated that the duct bulb was a little more than the coils but there seemed to be an error in price. Mario told me that the 375 was too much and it was going to be lower. Even better was they werent going to be charging me for the service call because they did not have the unit in stock originally when they came out to change the coil unit and since I wanted both changed at the same time and they couldnt they waived the fee.Both times David R. was amazing. Very professional and explained everything to my wife who was home both visits. Thank you very much to David R., Office staff, and Mario the Office Manager for taking care of My family. Highly recommend these folks A+ all the way!!!! Kerry Haggard - Belton, TX

  • Review 107 (2018-08-03 - Rating: 5)

    We had a great experience with this company. Technician didnt try to sell us something we didnt really need. Serviced our 1989 units and the cool air is still blowing. They were quick to get us an appt and they seem to always answer their phone and dont keep you waiting.

  • Review 108 (2018-06-29 - Rating: 5)

    I have done business with this company for 30 some odd years. I loved Fred Ellis he was always on time and quick to repair. Now that Mason has the business I think he passed on the good work ethics to his son. I refer all my friends to this company because I believe in keeping it local.

  • Review 109 (2022-07-19 - Rating: 5)

    Wonderful team. They gave me a couple of estimates on a redo of my HVAC system since they couldnt fix my issues as is. They were honest and didnt just tweak stuff that probably wouldnt work just to get money out of me.

  • Review 110 (2019-07-03 - Rating: 5)

    Eric Taylor was outstanding and highly knowledgeable about my AC system. He replaced my AC coil within an hour. Thanks Ellis Air for sending a great technician to fix my AC problem.

  • Review 111 (2020-08-13 - Rating: 5)

    Ellis Air did a great job cleaning our heat pump ducts / vents. They went a step further by cleaning the ceilings around the dirty vents, which really helped. Reasonably priced and professional. Will use again.

  • Review 112 (2019-05-19 - Rating: 5)

    Wow! Ellis Air really came through for our business. The storm shut the air systems down and Barrt the on call awesome ac repairman came within the hour and fixed all the systems that were down. He provided excellent care with a smile and plenty of professionalism. Thanks Ao much Barrt.

  • Review 113 (2021-10-08 - Rating: 5)

    The crew who performed my install were great. Attention to detail was of the chart. Ramon was the was the lead he monitored each step of the install. I highly recommend Ellis Air Systems.

  • Review 114 (2020-02-07 - Rating: 5)

    The service was exceptional. I called them in the morning and they had someone there within an hour, he Found the problem check for warranty, found the parts and had it fixed the same day at A reasonable price. I would Highly recommend this company too friends and family.

  • Review 115 (2020-06-19 - Rating: 5)

    Patrick came to our home and he wasted no time fixing our AC unit. We had spent almost two days with No AC he quickly identified the problem and got it fixed, once the AC was working he went ahead and checked the entire system for proper operations And to ensure nothing else was wrong with it before leaving our home. He was great!!! Thank you Patrick!

  • Review 116 (2018-01-20 - Rating: 5)

    The two men showed up right on time. They explained the process clearly. We had 15 ducts cleaned including the air return and they had it done within a couple of hours. Very courteous and professional. We will be calling on Ellis Air for our next service.

  • Review 117 (2021-02-13 - Rating: 5)

    Update: My system was wired to work in a way that isnt the standard. It was to no fault of the company. Due to this crazy weather I was more frustrated with not knowing what was going on! They came back out promptly and fixed it and now my heart feels really really good. Thank you to Chris, Chris and the rest of the team for being so helpfulI recently Bought a new hvac system through this company . In Killeen we are having freezing temperatures and I’ve activated my emergency pump (which was the crucial part of me buying a new system ) and it is not working properly . As in the main thermostat is set to 74degrees but since it has been on the house reading has been dropping and soon it’s going to be at 60 degrees and so on freezing out my 6 month old and i . If i turn the regular heat back on my electricity system says it’s utilizing over 20kw. I was told this new hvac system would be saving me money as compared to the 18 year old system that was replaced . Please help

  • Review 118 (2021-05-14 - Rating: 5)

    If you need A/C work done, call Ellis Air and specifically request that Bart is assigned to your service call. Bart is professional, prompt, thorough and an all around joy just have a conversation with. Im thankful to have my A/C working properly and grateful to have had the opportunity to meet such a knowledgeable, kind and professional individual as Bart.

  • Review 119 (2020-10-02 - Rating: 5)

    We had to have our HVAC repaired and our technician Patrick Antrim was awesome!. Very efficient, informative and excellent at his job. highly recommend.fair honest and reliable rates! Thanks yall

  • Review 120 (2020-12-01 - Rating: 5)

    After dealing with many companies over the last 35 years we called Ellis air. We have used them for over 20 years every since the very first time they serviced our HVAC SYSTEMS. We have their maintenance agreement and it is will worth it.

  • Review 121 (2020-09-21 - Rating: 5)

    Had service tech come out Mr. Earl Godette and I highly recommend him for anything you need done on you A/C or Heater system. Mr Godette did an excellent job Servicing my unit ensuring everything was First cleaned And then ensuring all aspects of the unit (heating elements and A/C components) were fully operational prior to leaving. Excellent job thank you

  • Review 122 (2020-03-07 - Rating: 5)

    First I would like say that employee Eric Taylor was very professional and takes in not only the quality of work he does but also how positive and respectful he is with clients. Not only did they come out and fully inspect and fix our system but they educated us on the work they did. Thanks for a very good job.

  • Review 123 (2019-05-09 - Rating: 5)

    Thanks Ellis Air Systems for sending out Earl to work on my AC unit.... he did a great job fixing it as well as educating me about our heat pump unit and the care I need to give it! I love the work ethic and I really appreciate Earl working around my schedule... you guys are the best!

  • Review 124 (2015-02-17 - Rating: 5)

    Chris Bailey is awesome! Last year he fixed my leaking air conditioner problem after 4 other people had tried. Today he saved the day by fixing my heat in a very timely fashion! He also had something with him today, Travis Armstrong. They both are great guys and I would ask for them any day!

  • Review 125 (2016-08-11 - Rating: 5)

    Had a whole new system I stalled in Feb 2016 irs 5 months old and the heat turns on at the same time as the ac. Reported the problem 2 weeks ago Ive had 4 service calls in 2 weeks, 1 part was replaced didnt resolve the issue called back tech comes out disconnects the heat totally problem stops. Call back tell the office the situation and let them know they need to order a different board to replace according to the tech, 4 days later I call back and ask about the part to find out they never ordered it yet. I feel like Im being jerked around and that they could care less since they aint making any money on the job.Ive asked numerous times for the warranty info and receipts for the systems and the repairs and the company wont give me any the info. At this point Im about ready to hire someone to fix the brand new system and make Ellis pay for it since they wont fix the problem, 2.5 weeks with the same issue, 4 service calls later and it still isnt fixed properly and the part hasnt been ordered yet. Not a company I will continue to use after the warranty is up, I will find someone more reliable.Ellis sent a tech out on a Sunday and he went through the whole system and repaired it, now its working great. Thank you for getting my system back to normal after 2 weeks of it blowing heat.

  • Review 126 (2020-11-02 - Rating: 5)

    Ellis Air Systems out of Temple and Killeen sent a great tech out to our home to do regular maintenance service to prepare for TX winter and turning on heat. We have just purchased this home 2 yrs ago. So, about 1 yr ago the older outside heat pump unit went out. The Home Warranty of America, company that covered our home/ appliances the first year sent their designated service choice, (it wasnt my choice), HVAC company to inspect and replace the unit if necessary. Sure enough, the unit was fried, the HWA company okayed the order of a new Goodman, and replaced outside unit. All was good, so we thought! So, fast forward another year. Bart, from Ellis Air, came by our home recently to do a scheduled annual HVAC inspection. He had replaced both straight thermostats to heat pump thermostats before any of this had happened, because the current thermostats were not heat pump specific! Since he had done that job, and was familiar with our situation of the new unit outside, he was surprised when he discovered the new installed Goodman was NOT a heat pump unit. Bart caught the fact that the new unit installed in place of a heat pump unit was a straight AC/Heat unit. We are thankful for Bart bringing it to our attention. He didnt have to do this, he could of done our scheduled inspection and moved on. No big deal, but, it was to Bart. He is certainly a man of integrity, we appreciate him taking the high road and helping us correct this wrong. Since this happen, the other HVAC company has agreed, it was their mistake, and is taking full responsibility to replace the straight unit to a heat pump unit. Seems to be a lot of great HVAC companies in the Temple/ Belton area.Tom & Lisa Brady

  • Review 127 (2019-12-01 - Rating: 5)

    My neighbor’s dogs decided to chew and rip out the wires while I was pet sitting. Eric Taylor was the tech for the job. He was very understanding, as he has dogs of his own. He fixed the AC in a timely manner and resolved the issues as he would his own AC when pets are in the equation. I know if I ever have issues with an AC again, Ellis Air & Eric will be the ones to call! Thank you all so much for getting the AC working before the neighbors came home to an either too hot or too cold house. You just never know in Texas!!!

  • Review 128 (2015-04-17 - Rating: 5)

    To anyone reading these reviews in search of THE BEST and the most AFFORDABLE A/C and heating service in Killeen, Ellis Air Systems IS IT!!I own a home in Killeen but am currently stationed in Fort Bliss. The tenants currently renting my home complained that the A/C wasnt working, so I called a different A/C repair company in Killeen. (The first in the phone book) I was given an exorbitant quote to repair a leak and fill the unit with freon. I was also told that the unit held 12-15 lbs of freon and that since there was a leak, I may have to end up paying the $600-$700 again in a few months since they dont guarantee the leak repair. The representative then suggested purchasing a new unit at over $7000.00!!!I then got online in search of a second opinion. I read the reviews for Ellis Air Systems and was impressed by all the positive reviews. I was also impressed that someone from Ellis responded to the two reviews that werent positive. I called them immediately (Mar 27,2015) to schedule someone to come out. It was after business hours on a Friday. Jason called back minutes later.Once he was out there, he checked the line and informed me that the suction line was previously repaired. In fact he said that whoever repaired it did REALLY good work. He also said that if there was a leak, it was so small that it would take a really long time to deplete the freon. I was also informed that my unit only holds 8lbs of freon versus the 12-15 the other company said it held. He then asked me if Id ever called Ellis Air Systems before. I told him no, that I only read the reviews and called them that day. He said hm, I swear Ive been out here before. Anyway, Jason filled the unit with freon, informed me that I didnt need to replace it and couldnt understand why the other company saw a need to replace it. He then gave me my total and told me they would mail my invoice promptly.After returning to the office, Jason called me back and said that he HAD in fact been out to my house before. :-) He pulled an invoice dated for February 13, 2015 where the current tenants had called Ellis Air to repair that suction line after running it over with a lawn mower. Jason was the tech that repaired it! (He knows REALLY good work when he sees it :-)) He also noted on that invoice that the tenants declined to add freon at the time and would see if the landlords would pay for it.To make a long story short, I was stressing out about having to pay $7000.00 to replace a unit or paying $600-$700 to add freon now, only have to pay that again in a few months due to a supposed leak. The technician (Jason) was VERY informative and honest about the repair. Not only that, but he remembered being out there before and noted the invoice. We ended up being able to charge the tenants for the cost of the repair since they ran the line over with the lawn mower. I would have never known had it not been for Jason.Its difficult being stationed somewhere else while renting a home in another state. With HONEST and AFFORDABLE companies like Ellis Air Systems and RELIABLE, INFORMATIVE and HONEST techs like Jason (with a good memory to boot) it makes it easier. Thank you Jason and Ellis Air Systems for EVERYTHING!!! Ill be using Ellis Air Systems & Jason from this point forward and would recommend them to family/friends still in the Killeen area. Theres a reason theyre voted #1.Jason took SO much stress off of our shoulders that weekend and I appreciate you immensely. When I get back, I hope to be able to shake your hand.

  • Review 129 (2024-01-31 - Rating: 5)

    My go-to from here on. First, they say they open at 8 am. and when I called at straight-up 8 am., they WERE! Then, they were here by 2:15 and solved the problem in about a half hour. Wendel (SP?) was excellent.

  • Review 130 (2020-05-22 - Rating: 5)

    Ellis Air is the very best HVAC Service Company in Central TX👍I would not trust my units to any other service company.Growing up in TX my Dad had an HVAC Company where as in those days I helped my Dad when not in school. I learned a lot from and from this knowledge I can appreciate what Ellis Air does for us customers 👌

  • Review 131 (2024-03-05 - Rating: 5)

    Just had the best experience with Mr. Bailey and Mr. Rose. They went above and beyond and easily fixed what two different companies misdiagnosed. Thank u again boys!

  • Review 132 (2018-05-07 - Rating: 5)

    We called Ellis Air System to come in and check up on another companies work because they said we needed to replace our system and feeling that it could be a scam we wanted a second opinion. Mr. Bartt came out this afternoon and after meeting myself, my husband and dogs got right to work.He quickly found the problem which turned out to be the previous guys doing. Mr. Bartt explained what the problem was and gave us the honest truth about our older system and the fact that at some point things may have to be replaced to keep us cool.When that time comes we will without any hesitation be calling Ellis to get the job done. Now Mr. Bartt explained that all the techs there are great, but if we can we are definitely requesting to have him come out.

  • Review 133 (2017-04-16 - Rating: 5)

    Best service you can get from Central Texas area. I called Sandlers AC and he gave me a bid of allot Ellis was able to cut it in half. These will be the only guys I ever call. Great people and very fast easy to work with. Thanks always

  • Review 134 (2018-07-27 - Rating: 5)

    Ellis Air replaced my air/heating unit to include the outside unit. They did a great job. Would highly recommend them for repairs or total replacement. Thank you for a job well done.

  • Review 135 (2018-09-20 - Rating: 5)

    The Technician, Chris B. was very Professional and knowledgeable in looking at my outdoor unit. He found a wire that had come loose, rehooked it up and sprayed the unit to remove the dirt that had built up. I would recommend him to anyone needing service on their A/C unit.

  • Review 136 (2023-01-25 - Rating: 5)

    I really appreciate everything you guys had done to make our family be completely comfortable in the winter months and in the dead of summer heat .Mr.Ruiz, DavidService TechnicianThank you for your service and your professionalism it is very appreciated and your hard work is second to none .

  • Review 137 (2022-12-22 - Rating: 5)

    Had great service! Patrick is super nice and very professional. Im glad to know that I can always call him if I have trouble with my heating!

  • Review 138 (2018-08-20 - Rating: 5)

    Got to my office this morning and the ac was not working, so I call Ellis Air Systems and explained my situation and they were so helpful and sent a tech out in less than a couple hours who got us up and running again. THANK YOU so much for your awesome service and great customer service as well.

  • Review 139 (2022-12-01 - Rating: 5)

    The company sent out a Service Technican right away, he was even two hours early!!! Earl fixed the problem we were experiencing and even gave an explanation as to what the issue was. Two 👍 for Earl. After this last two weeks of being cold and miserable, Earl came to the rescue!!!!!

  • Review 140 (2020-08-05 - Rating: 5)

    Chris came out looked in my system it needed replaced inside and outside it was 20 years old an wore out . Mason schedule the installers to come out the next day they did very great job ,from start to finish ,performance was outstanding I love my new AC thanks Ellis Air 🤗🤗

  • Review 141 (2019-12-02 - Rating: 5)

    Ellis Air Systems made themselves available when I needed them and made my concern a priority over the Hollidays. Fixed the issue with ease and exolain.to me some helpful.tips with HVAC upkeep. Great business, will call them again.

  • Review 142 (2018-04-02 - Rating: 5)

    Knowledgeable Techs that are polite. Fair price and good follow up after wards. We have had them out during the week and called for weekend emergency service on a Sunday. Had the same GREAT level of service.

  • Review 143 (2019-07-29 - Rating: 5)

    This company provided me excellent service and has very affordable prices. The ac repairman was very thorough in cleaning and repairing the system. He went out of his way servicing the ac unit to make sure had been properly taken care of.

  • Review 144 (2021-06-21 - Rating: 5)

    Ellis Air Systems is great. They went above and beyond to make sure that our part was ordered, replaced and our home was cool again. I will definitely be calling them again.

  • Review 145 (2023-03-25 - Rating: 5)

    The best heating and cooling company around. They will troubleshoot your problem and get you on your way to a comfortable home. I’m greatful for them as my maintenance company. Great people.

  • Review 146 (2020-04-14 - Rating: 5)

    Great workmanship. Replaced the sequencer on my heater. I called and the same day they came out. Very knowledgeable and capable. Reasonable price.

  • Review 147 (2020-06-07 - Rating: 5)

    Chris was well informed on what the problem was and was quick to fix it. Ellis is the one to call for all of your HVAC needs. Great company and very professional. No hot air. Really great.

  • Review 148 (2016-06-29 - Rating: 4)

    Whats the use of having an online contact ability if you dont use it to respond?Thank you for the reply. The compressor windings blew and ruptured the casing at approximately 2:30 a.m. Saturday morning. I used the Contact Us method on your website, as well as the Repair or Replace method at approximately 4 a.m. on Saturday morning. I didnt use the Request for Services method, because I have a question about your services that I wanted answered before I asked for that.

  • Review 149 (2020-08-18 - Rating: 5)

    Patrick came by the house to repair my unit..I must say he did an excellent job while being very professional. Not only did he fix my unit..but he also explained exactly what he was doing while doing it..I highly recommend this company along with Patrick as the technician..he was very knowledgeable.

  • Review 150 (2020-09-21 - Rating: 5)

    Bart, Adam.P and Jesus were on time got the job done in awesome time with a smile even a joke or two. Communicated with us every step of the way: Even about what was going on with the condition of our older parts we arent changing out yet. Very friendly people would recommend!

  • Review 151 (2020-02-06 - Rating: 5)

    Earl Godette came out to my house and repaired my fan motor that wouldn’t turn off. Earl was very polite and respectful of my home, and did a great job of explaining the issue with my system. It was a great experience! Thanks, Earl.

  • Review 152 (2019-12-07 - Rating: 5)

    I started using Ellis Air about 2 years ago. They never cease to amaze me. Very knowledgeable, professional, and tidy.I wish all my service companies performed like Ellis.

  • Review 153 (2016-06-19 - Rating: 5)

    Called and got service desk on a SundayTechnician called within 15 minutesBart Mighell ( service technician) was extremely professional and had the AC unit repaired within 20 minutes.Great job and would use again.

  • Review 154 (2015-09-18 - Rating: 5)

    We were referred to Ellis Air Systems in 2012.They have serviced our unit every spring and fall andwe have been very satisfied with their professionalism.A big Thank You to Chris Bailey!!!Virgil & Dee Waters

  • Review 155 (2020-06-19 - Rating: 5)

    Patrick was fast and very professional! He explained everything to me and fixed my AC in a timely manner. This company really knows what they are doing. Thank you !

  • Review 156 (2019-01-29 - Rating: 5)

    We woke up to cold air blowing out our vents. Called Ellis Air and in less than an hour Chris Bailey was here, he went and got the parts and in a total of two hours and smiles we had heat!!!! Thank-you Chris Bailey and Ellis Air!!

  • Review 157 (2021-03-05 - Rating: 5)

    They are professional and timely. I had to have a new system and they got here the next day to replace it. They do quality work and back it up. Every time they come they leave the site clean and are willing to answer all my questions.

  • Review 158 (2013-04-04 - Rating: 5)

    Ellis air has been installing and maintaining our air systems for several years now. Their service and initial system setup are second to none. We plan on using them for years to come!!!

  • Review 159 (2022-05-27 - Rating: 5)

    We had a wiring issue going from the indoor a/c unit to the outdoor a/c unit causing the outdoor unit not to come on. This was a hard job since the wiring runs under the house. Chris went above and beyond to get it fixed right away. Very professional and kind. Thank you Chris Bailey and Ellis air!!!!

  • Review 160 (2019-05-17 - Rating: 5)

    The tech came and had my unit fixed very quickly. I paid another companu to come look at it, and they just said I need to replace it. Thanks Ellis Air for your service.

  • Review 161 (2019-02-18 - Rating: 5)

    Ellis Air installed our newest AC unit. They were very efficient and courteous. We would highly recommend this company for all your AC needs!

  • Review 162 (2019-05-26 - Rating: 5)

    Had a full AC system replaced and relocated to the attic. For the first time the house stays cool. The guys came in and did a fantastic job. Even when it is hot as hell those guys just rocket it. Thanks Ellis Air Systems

  • Review 163 (2021-03-02 - Rating: 5)

    Patrick from Ellis came out and fixed our AC, which was blowing hot. This was the 3rd company we had contacted, and the first to fix the problem. I will be calling them for all of my future needs. Also, shout out to Patrick who was professional and friendly. I will be requesting him in the future.

  • Review 164 (2019-11-23 - Rating: 5)

    Ellis installed the ac/heat system in our home. Our utility bill has never been over $100. They are excellent at what they do!

  • Review 165 (2019-11-13 - Rating: 5)

    Eric my tech did a great job and thanks for the great service and advice. The office personal especially Mario always take great care of me. Thank you Ellis air

  • Review 166 (2020-05-15 - Rating: 5)

    Ellis Air did a GREAT job with the installation of our new unit! The guys who worked the job (Danny, Jay, Tommy, and Tommy’s helper! They did the job super quick and efficient! We would 100% recommend them to anyone looking for a great HVAC company!

  • Review 167 (2017-12-09 - Rating: 5)

    Great Service! Very professional, they kept my AC/Heat working like new...and my system is over 20 years old!!! I would recommend this company to everyone! Thank you and keep up the good work!

  • Review 168 (2019-12-02 - Rating: 5)

    I would like to thank and commend Eric who helped me this weekend. He was so knowledgeable and figured out the issue in no time. He explains to you everything that you need to know and what he was trying to do. Highly recommend this guy. Five stars brother!!!

  • Review 169 (2021-09-02 - Rating: 5)

    So glad I called them. They came out so quick and fixed my AC. Patrick was really nice and very professional. Definitely recommend.

  • Review 170 (2020-08-29 - Rating: 5)

    Had the condenser unit go out and Ellis Air had guys out there as soon as they could, fixed the issue that the other company had missed twice. Very professional, knowledgeable and courteous.

  • Review 171 (2020-04-28 - Rating: 5)

    Ellis Air Systems replaced our HVAC system. We are thrilled to have a new system heading into the heat of summer. Cant wait to also see our electric bills go down!

  • Review 172 (2020-09-17 - Rating: 5)

    Tech did an outstanding job. Quality of work was excellent. Office missed a warranty issue but finally resolved it to my satisfaction.

  • Review 173 (2023-03-04 - Rating: 5)

    Prompt and very friendly. They did a great job. They came highly recommended to me. I will use them again when I am in need.

  • Review 174 (2023-01-23 - Rating: 5)

    Preston & Team have handled installs for us for years. Commercial and high end residential projects. Solid service and great communication. 🆑

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