Shepherds Auto Care

Photo of Shepherds Auto Care

Located in Houston, Texas

Address: 7524 19th St, Lubbock, TX 79407, United States

Phone: +1 806-281-9952

Rating: 3.9

Services

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Wheelchair-accessible toilet
  • Oil change
  • Mechanic
  • Toilets
  • Appointment required
  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards
  • On-site parking

Categories

  • Air conditioning repair service
  • Auto repair shop
  • Auto electrical service
  • Brake shop
  • Diesel engine repair service
  • Engine rebuilding service
  • Mechanic
  • Radiator shop
  • Transmission shop

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2023-12-01 - Rating: 5)

    You get good honest service. No trying to get more from you NY doing work that doesnt need yo be done. Pep boys and the mechanic they recommended were going to tear my car apart piece by piece till they found what was wrong. Charging me exorbitant prices all along the way. Shephard found the problem and fixed their work at a reasonable price since the other mechanic tried to ruin my car by leaving the a/c lines open to the air. Shepard replaced the lines and made sure they did not have dust or dirt in the lines which could cause other problems. They were the greatest and are my go to for all mechanical concerns.

  • Review 2 (2022-12-03 - Rating: 5)

    Spoke with Ben, the owner, after emailing the company. He responded very quickly to my email, and was able to work me in in two days. Extremely friendly staff over the phone and in person. Owner even called me to let me know my car was ready, which most mechanic shops I’ve encountered don’t do. I always have to call them it seems, but this wasn’t the case at Shepherd’s. Took the time to explain in detail what they did to my car and took care of a small issue that we could not foresee. Reasonably priced and great work. I will definitely recommend them to my family and friends, and we will definitely be back when we need service in the future!

  • Review 3 (2020-08-23 - Rating: 5)

    I recently moved to the area and was looking for an auto repair close by because my starter was going bad. So I drove up, told them the issue and they took me right away! I even got a ride back home.I got a call within the hour and since they already knew the problem, Paul said they would only charge half to do the other diagnostics. He suggested a rebuilt starter because they were cheaper.I also told him to check the front brakes because I thought that I might need them. He said the brakes were still good! Some garages couldve went ahead and done the brakes since I brought it up but they were honest and that was refreshing!They did the job fast and came to pick me up to get back to the garage.I had the car a couple days and the starter didnt sound right so I went back. The mechanic came out to listen and agreed. This was not their fault as bad out of the box parts do happen.I asked if they could put a new one in instead of a rebuilt. Since Im in business myself, I know they mark-up the cost of the parts so I told them Id be happy to pay the difference plus the mark-up.It was late in the afternoon so they asked if I could come in first thing in the morning. I brought the car in, got a ride home and they were finished in about 2 hours. They picked me up from home right away and when I got to the garage, Paul only charged me their additional cost of the new starter with no mark up. The new starter sounded great!I was totally impressed with the whole experience. They will be my go to garage whenever I need service and repairs and Ill also recommend them to my friend and neighbors.

  • Review 4 (2022-04-22 - Rating: 5)

    I adore these guys. Theyre honest, ethical and priced fairly. They really go the extra mile. Theyll give you their opinion, but never push you to do anything. Theyll let you know whether its something that can wait or needs to be done RIGHT NOW. Theyll help you find used parts if its a viable option. Theyll get you brand new parts if its not. Ive never felt pressured and Ive always left happy.

  • Review 5 (2022-11-16 - Rating: 5)

    I had to get my SUV fixed before a road trip and other places charged me $4000+ to change catalytic converters and camshaft position sensor these guys not only gave me almost half price off but finished in one day! excellent service! I’m bringing my cars here when I have a problem.

  • Review 6 (2018-11-08 - Rating: 5)

    Wheel bearings went bad on my truck just passing through. I limped it here & they verified it. They checked the rest of my front end to make sure nothing else was bad. They had the hub bearings off in no time. Had to wait on the parts to be delivered. Once they showed, they had them on quickly. They got me going very quickly. You don’t see that much anymore. These guys are great. Put on cartoons for my son to watch while I waited. Very reasonable hourly rates. I wish they were closer to where I live. 5 stars!

  • Review 7 (2023-10-12 - Rating: 5)

    These guys are amazing! Fastest friendliest and most knowledgeable service I have ever received they even gave me a ride home and a ride back to the shop to pick up my car.

  • Review 8 (2020-10-07 - Rating: 5)

    Fabulous service! I called to see how busy they were and was told to come on over. I went an hour later and had my car serviced immediately. A mechanic took it for a short test drive to hear the sounds I described. I needed my front brake pads replaced and they had it done in about 3 hours including their lunch break. I had been given a ride home and then picked up after the service was done. The price was lower than I thought. Im always worried about being taken advantage of at repair shops since Im a woman and ignorant about cars, but I did not feel that way at all here. I felt respected and will definitely return here for any more car trouble.

  • Review 9 (2020-02-13 - Rating: 5)

    I adore the gentlemen who work here.They take phenomenal care of me Every. Single. Time.They are great people to talk to, they provide outstanding service in a timely manner, they communicate more than any other auto care place Ive been in (in and out of Lubbock) and explain everything thats going on with my car every step of the way. It is such a pleasure to work with these gentlemen. I highly recommend them.

  • Review 10 (2022-10-07 - Rating: 5)

    I cannot say enough to praise Shepard Auto! Although I did not take my vehicle to them, they helped me with a very different thing. Today when I got home, I heard meowing coming from my engine. Upon opening the hood, I realized there was a kitten stuck in my engine bay. I tried to get the kitten out on my own but was unsuccessful. A neighbor reached out to Shepard Auto and they did not hesitate to send someone to help. Cody arrived in no time to my residence and worked his magic to the get the kitten out. It was no easy feat but he was able to set it free after an hour or so! I was so relieved we were able to get it out and hopefully find it a home. Thank you Shepard Auto and Cody for being such kind human beings!!! You’ve gained a customer for life!!!

  • Review 11 (2017-04-18 - Rating: 5)

    You can trust these guys with anything! Our whole family takes our vehicles there and were never disappointed. If you dont understand the repairs that youre getting simply asked and they will explain in detail whats going on before they charge you a dime.If youre looking to purchase a used vehicle take your car to them first pay for an inspection and they are extremely thorough makes a huge bargaining chip for the vehicle but also lets you have the perfect idea of what youll be buying...or maybe not buying.

  • Review 12 (2017-06-06 - Rating: 5)

    Great place to take your vehicle. Everyone was very nice and respectful. Everything was explained to me in detail. Brought my truck in being told by someone else that it was one thing, and leaving with it being another that didnt cost as much. They are very reasonable on their prices & do amazing work. If I ever need any work again, I will be taking any one of my vehicles to them to have fixed.Thank Yall for great service & great people.

  • Review 13 (2016-02-10 - Rating: 5)

    Fantastic service and a personal approach. As a woman it is hard to find a mechanic who is trust worthy and not condescending, the guys at Shepherds are awesome. They explain everything in a way that you personally will understand, and address you personally instead of referring to your husband or your father, which I appreciate. In addition to being explanatory, friendly, and polite, they did a great job fixing my truck! I also got a student discount. Thank you Shepherds Auto Care!! Ill definitely refer friends & come back myself if I need anything else.

  • Review 14 (2015-07-18 - Rating: 5)

    Passing thru town on the way back to Austin from a family trip out of state and suddenly the car dies in the middle of an intersection.Uh-oh !!A local referred them after I asked for a decent shop name. I called in and Ben quickly had me in touch with a wrecker as well as sending his personal vehicle over to pick up myself, the wife, the 3 kids and our two dogs. Did I mention he was kind enough to bring cold water as wed been standing out in the 98 degree heat?The car got over to them 45 minutes before closing time and they took the time out of their already long day to stay more than 2 hours past closing time to get us up and running and back on the road. We were treated like family while waiting, as well as our dogs, and the bill was pleasantly surprisingly low.I cant praise Ben, his family, and crew enough for treating us the way they did. They were quick to ensure our safety, comfort, and eagerness to resolve the problem and get us heading south again as quickly and financially painless as possible as they did not make any money considering the overhead associated with that extra time vs my bill.I wish they were closer to Central Texas as a business run like this is hard to find anymore. It reminds me of the way customer service used to be and brings a smile to think there are still a few honorable auto repair places left today .Job well done gentlemen !

  • Review 15 (2020-08-12 - Rating: 5)

    Very pleased. They got me right in and by right in I mean I called they said cmon over and I was in. Work was excellent they did a front to back inspection of my truck on top of fixing my AC that I bought it in for and they took me home and came back and got when the work was done at a very reasonable price. I will be returning here for all my repair work

  • Review 16 (2020-12-23 - Rating: 5)

    Facts - Best automotive shop in the world:Extremely competent, incredibly fair prices, completely honest, impeccable quality, and good folks.i dont trust my vehicles to anyone else...Thank You Ben, Brian, Cody, Paul, Matthew, and everyone else for taking such good care of me and my family all these years!!!

  • Review 17 (2020-09-29 - Rating: 5)

    Knowledgeable and honest people here! Had my carpet van fixed here recently. My issue was not the most ordinary mechanic work needed but they took on the challenge and helped me get my work van back to work! Thanks guys.

  • Review 18 (2022-04-07 - Rating: 5)

    Amazing shop! The owner ben is super friendly and very helpful!! No shop in town is quite like shepherds! The best crew very knowledgeable and experienced!! If you want quality work at an amazing price shepherds is the way to go!!!

  • Review 19 (2015-11-05 - Rating: 5)

    The wonderful men who work here were so kind! I had a blow out and I just happened to pull up here and I was treated very well! I recommend coming here because of the kind service I received and cant thank the guys enough.

  • Review 20 (2017-08-03 - Rating: 5)

    I have had a/c and other work performed by Shepards Auto Care and have had a great experience. Their customer service, fees and timeliness have made me a forever customer.

  • Review 21 (2019-02-27 - Rating: 5)

    Definately the best place to take your vehicle! Very professional, knowledgable, and will go the extra mile!! Ive used Shepards for years now, I wouldnt take a vehicle anywhere else!

  • Review 22 (2023-08-07 - Rating: 5)

    BLESSING!!!! Ithink he is the owner. But needless to say he saved me on my brakes! I will never go anywhere else!

  • Review 23 (2021-01-15 - Rating: 5)

    Excellent customer service on all vehicles and grreeaat automotive work!! Ask for Cody Danjou he is always willing to lend a helping hand when needed!!

  • Review 24 (2023-08-11 - Rating: 5)

    Thank you Ben and Cody. Was able to have a ride to home to do what needs to be done.will tell others how good you are

  • Review 25 (2016-10-14 - Rating: 5)

    Everyone was professional and polite,.Vehicle was done in a timely manner, quoted me a price and it was exactly what they said it was ,, definitely use them again ,👍👍

  • Review 26 (2017-10-11 - Rating: 5)

    Ben, Paul and the rest of the crew do great jobs. They are upfront and fair. The quality of work is excellent.

  • Review 27 (2021-03-11 - Rating: 5)

    Great people great customer service always gives a helping hand and know what there doing.i recommend shephards auto care

  • Review 28 (2019-10-11 - Rating: 5)

    They dont mess around they fix it and out the door. They worked on my welding truck/ and my wifes car thank you guys

  • Review 29 (2022-02-26 - Rating: 5)

    I took my chevy Colorado at this place and I never like taking my truck to no one but this guys are i. Too of there game

  • Review 30 (2022-01-05 - Rating: 5)

    All glory to Jesus. They came all the way to Shallowater to get me today. God Bless The folks at Shepherds.

  • Review 31 (2019-09-13 - Rating: 5)

    Great folks here. Honest mechanics and reasonable pricing. I recommend this place of business!

  • Review 32 (2023-07-08 - Rating: 5)

    Trusted and honest about your vehicle. Priced fair too.

  • Review 33 (2022-05-24 - Rating: 5)

    Very professional and we are very happy with all the mechanical they have preformed for our family

  • Review 34 (2021-05-21 - Rating: 5)

    Always friendly and gives the best assessment of cost. These guys know customer service!

  • Review 35 (2019-08-03 - Rating: 4)

    Very through tried hard to find my air condition problems. Put dye in system and asked to come back to try and find leak.

  • Review 36 (2019-08-15 - Rating: 5)

    We use this place for our woek vehicles and they do an amazing job

  • Review 37 (2022-09-27 - Rating: 5)

    Quick n good service. Even gave us a ride...both ways!

  • Review 38 (2019-11-14 - Rating: 5)

    Excellent place to get your car fixed and excellent friendly service

  • Review 39 (2021-04-10 - Rating: 5)

    Very hard working people. Ben the owner is a very generous man.

  • Review 40 (2021-06-13 - Rating: 5)

    Great shop they know what they are doing would recommend to anyone.

  • Review 41 (2016-12-08 - Rating: 5)

    Done in one day, very happy with speed of service and cost. Would recommend

  • Review 42 (2017-11-11 - Rating: 5)

    Best place in town to take a broken automobile. Specializing in hard to solve problems.

  • Review 43 (2022-12-25 - Rating: 5)

    Great customer service!! Highly recommend!!

  • Review 44 (2020-02-07 - Rating: 4)

    Quick turn around, honest assessment and reasonable pricing.

  • Review 45 (2020-07-30 - Rating: 5)

    Very informative about the service that was performed would definitely recommend

  • Review 46 (2019-08-22 - Rating: 5)

    Put a motor in my vehicle. Great service .

  • Review 47 (2022-11-11 - Rating: 5)

    Ben and guys were awesome!! THANK YOU!!!

  • Review 48 (2020-10-10 - Rating: 5)

    Great job done right highly recommended

  • Review 49 (2021-07-15 - Rating: 5)

    Nice and friendly people with great service...

  • Review 50 (2021-09-10 - Rating: 5)

    Professional, fast and reasonably priced!

  • Review 51 (2020-01-13 - Rating: 5)

    Good prices, good people and good service!

  • Review 52 (2021-12-20 - Rating: 5)

    This is a great auto repair shop

  • Review 53 (2019-04-10 - Rating: 5)

    Great Prices and friendly staff

  • Review 54 (2018-06-20 - Rating: 5)

    Best car service in town!

  • Review 55 (2020-11-10 - Rating: 5)

    They never do work that is not needed.

  • Review 56 (2023-06-09 - Rating: 5)

    Very helpful guys there

  • Review 57 (2023-10-12 - Rating: 5)

    Nice friendly guys

  • Review 58 (2018-02-11 - Rating: 4)

    Treated me right and good service

  • Review 59 (2017-03-11 - Rating: 4)

    Reasonable prices for good services.

  • Review 60 (2022-02-09 - Rating: 5)

    Great People, great prices etc

  • Review 61 (2021-11-04 - Rating: 5)

    Theyre awesome

  • Review 62 (2021-03-01 - Rating: 5)

    Very good

  • Review 63 (2018-03-21 - Rating: 5)

    Best repair shop ever

  • Review 64 (2018-03-20 - Rating: 5)

    Good job

  • Review 65 (2020-01-22 - Rating: 5)

    These guys are fantastic!!

  • Review 66 (2021-03-18 - Rating: 5)

    Gave me a time to be there.

  • Review 67 (2019-01-17 - Rating: 5)

    Great mechanic shop

  • Review 68 (2016-12-24 - Rating: 5)

    Best and very courteous

  • Review 69 (2019-07-01 - Rating: 5)

    Great

  • Review 70 (2021-03-18 - Rating: 4)

    Good people

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