Ugly Dog Heating & Cooling
Located in Houston, Texas
Address: 3331 Towerwood Dr #305, Farmers Branch, TX 75234, United States
Phone: +1 214-845-9364
Rating: 5
Services
- Identifies as Black-owned
- Identifies as women-owned
Categories
- Air conditioning contractor
- Air conditioning repair service
- Air conditioning system supplier
- Heating contractor
- HVAC contractor
Photos
Latest AC Repair Services in Houston
Comments
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Review 1 (2025-01-14 - Rating: 5)
Super fast service, great customer service! Russell was our tech for both EMERGENCY calls we did right before our winter storm and he got us fixed both times! Definitely recommend this company and Russell -
Review 2 (2024-08-15 - Rating: 5)
I hired these guys at 11am and the job was complete by 4pm, couldnt be happier with the service from the front desk to the technician. Russel the technician was very nice, diligent, and worked quickly. If you’re in the DFW area, give these guys your business! You wont regret it! -
Review 3 (2024-11-27 - Rating: 5)
Russell was beyond great for us. Went way beyond the extra mile. Highly recommend! -
Review 4 (2022-06-15 - Rating: 5)
All the folks working at Ugly dog were amazing. I needed to have my A/C unit replace and Esther, Russell, and the installers went well above and beyond what I expected. They made the whole process stress free on my end. They were very responsive and quick to answer all my questions and did a wonderful job with the installation. As a new home owner I was terrified of replacing my A/C but they made it so easy! Again, Ugly Dog exceeded my expectations both with their affordable price options and professionalism. -
Review 5 (2022-10-11 - Rating: 5)
I had Ugly Dog come to my house and inspect my two outdoor air conditioning units as well as the whole system inside. I just bought my house and was trying to decide if I needed a Home Warranty to cover large costs for unexpected repairs.The technician who came out, Russell, was really professional and friendly and definitely knew a ton about HVAC. He took pictures and explained everything well to help me make an informed decision.They didnt charge me to take a look, while their competitor in the area, Lex Air Conditioning, wanted me to pay for a tune-up even though they werent doing any work.They gave me the info I needed to make a good decision about the Home Warranty without charging me. They definitely won my future business and Ill be calling them first to get my Air Conditioning ready for the summer. -
Review 6 (2023-10-20 - Rating: 5)
We have our service plan with them, and Im glad we are using them for AC/ Heating. Great service and great pricing from a small company. We would recommend them for your Cooling and heating needs. -
Review 7 (2020-12-21 - Rating: 5)
I contacted Ugly Dog in the morning and they were at my home that afternoon. My technician was thorough and explained the repairs to me. He also gave me a few pointers to help save money in the future. Great price, great service! -
Review 8 (2022-08-14 - Rating: 5)
Very professional company with honest, knowledgeable technicians. If you have a problem, Russell will know how to fix it and fix it well. They are a great resource to have local in our Carrollton community and a company that will continue to be my first choice for HVAC work. -
Review 9 (2022-06-16 - Rating: 5)
Bravo!!The tech that comes to our home is knowledgeable and very kind and understanding that I dont know all that much about HVAC but tries his hardest to help me understand what the issue is (breaking it down Barney style for me) and also their customer service reps are phenomenal! They went above and beyond to help this HOT (sizzle!) lady get some much needed downstairs A/C. Ugly Dog you know what to do and set the bar extremely high for your competitors!! -
Review 10 (2022-12-25 - Rating: 5)
Extremely knowledgeable, honest and transparent - everything you can ask for from an HVAC company. They came out same day and fixed our thermostat issue on the coldest day of the year - will be my first and only call for HVAC from now on. -
Review 11 (2024-10-12 - Rating: 5)
I would recommend Ugly Dog Heating and Cooling to anyone looking for AC repair. I called the main number, was put on the schedule and before I could turn around a technician was knocking at my door. Russell was courteous, diagnosed the problem, offered several solutions but never tried to up sale me to something I didnt need. I will call Ugly Dog first in the future. By the way, they gave me a discount for having a dog!!!!!! AWESOME -
Review 12 (2022-04-07 - Rating: 5)
The service was smooth and professional. The tech arrived within the timeslot, introduced himself, explained what he thinks we need for our situation, didnt try to upsell us on a new system which is nice. I would definitely use them again! -
Review 13 (2019-04-21 - Rating: 5)
I’ve know one of the owners for over ten years. She is a delicate individual who puts her all into everything she does. She runs her business in the same way. She values her customers and will do everything she can to provide them with quality, professional service. The company may be called ugly but your experience is sure to be beautiful. -
Review 14 (2021-07-03 - Rating: 5)
The owner came out himself to inspect what we needed done, gave me a fair quote, showed up on time, and did a great job installing. Would absolutely use them again for whatever we need based on my experience with them! -
Review 15 (2019-06-17 - Rating: 5)
I saw them across the street and asked the worker about a second opinion on ours. He had me call the office and they sent him over and he was awesome. He did whatever tests he could to diagnose the issue with our unit for and did charge me when it couldnt be fixed. Thanks you for great service -
Review 16 (2019-05-20 - Rating: 5)
This contractor came out for a maintenance request through Tricon American Homes. They are definitely the best contractor that Tricon has ever sent me. On time and ready to do the work. Plus they got an entirely new AC system in on Friday after calling it in Thursday. I sure was thankful to not go a weekend without!!! -
Review 17 (2022-04-10 - Rating: 5)
Talked directly to the owner which is nice, quick response both in coming on location as well as helping me troubleshoot a simple problem over the phone. Will use for any problem I might run into in the future as well as normal services and inspections.Great company! -
Review 18 (2022-04-10 - Rating: 5)
Exactly as advertised! Russell really knows his stuff not only did he save me hundreds replacing my air conditioner, Im saving around twenty percent monthly on the power bill. I highly recommend -
Review 19 (2022-10-21 - Rating: 5)
I needed my air conditioning and furnace replaced. They were dependable, punctual, knowledgeable and easy to get scheduled. I use their maintenance program also. -
Review 20 (2020-06-11 - Rating: 5)
Very prompt and attentive service. The technician explained what the problem was and should it persist what, what the next steps could or should be. As an IT person and knowing what my customers appreciate about not knowing, that was greatly appreciated!! I would definitely recommend them hands down!! -
Review 21 (2022-04-10 - Rating: 5)
When I was in TX for a few years, I had my A/C go out. Texas is stupid hot and I am from the humid heat of GA. The TX heat is something different though…dry and hot! I used Ugly Dog (the name reeled me in) and they were very informative on what the issue could be, quickly diagnosed my unit, and repaired it within the day! I could not be any more pleased with a company than I was with Ugly Dog and would recommend them to anyone living in the area! I hope to see them expand into other states in the future!! -
Review 22 (2021-01-07 - Rating: 5)
This company is as reliable as an HVAC company comes. Their technicians really do know what they’re doing! If I could give six stars I would’ve. I completely recommend them! -
Review 23 (2022-04-04 - Rating: 5)
They were amazing and professional! Great quality work, and they got to me on time as scheduled. They walked me through what I would be getting, and made me feel confident in my decision. Thanks again guys! -
Review 24 (2021-09-20 - Rating: 5)
Ugly Dog is the only service team my family will use to work on our home. They do great work! -
Review 25 (2022-04-04 - Rating: 5)
Technician was knowledgeable, safe, and punctual. Great value! Thank you, Ugly Dog! Will definitely call again! -
Review 26 (2022-10-17 - Rating: 5)
Very respectful and showed up on time .They did the job fast and left it all clean .i recommend this guys .they did a awesome job -
Review 27 (2022-10-09 - Rating: 5)
They are awesome and we are telling our property management to only send them out in the future. -
Review 28 (2023-09-01 - Rating: 5)
They were great and very fast as solving my a/c -
Review 29 (2022-04-04 - Rating: 5)
Great company theyre the reason why Im not hot at night thanks u guys very much love the work -
Review 30 (2022-10-23 - Rating: 5)
Simply put, they were on time, courteous, quick, and efficient. Absolutely no complaints. -
Review 31 (2022-08-13 - Rating: 5)
This company goes above and beyond! Thank you Russell for coming through and saving us! -
Review 32 (2022-10-23 - Rating: 5)
High grades on all aspects: sales, instillation, service and office staff -
Review 33 (2023-05-13 - Rating: 5)
Fast repair and great service.Thank you. -
Review 34 (2021-09-22 - Rating: 5)
Good, prompt and friendly service. -
Review 35 (2020-05-27 - Rating: 4)
Very professional and courteous. -
Review 36 (2022-10-16 - Rating: 5)
Very experienced and knowledgeable