Ralphs Best Air Masters

Located in Houston, Texas

Address: 376 E Pipeline Rd #2000, Hurst, TX 76053, United States

Phone: +1 817-383-8568

Rating: 4.5

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Comments

Review 1 (2025-01-05 - Rating: 5)
Ive been relying on the same heater repair service for over a decade now. Theyre truly excellent to collaborate with. Ian and Brett are top-tier in their field, and theyve come to my rescue in multiple heating emergencies. Their charges are reasonable, and they totally back their work. I couldnt endorse them more! On a recent occasion, I was thoroughly impressed by their service once more! My 20-year-old heater was showing signs of wear and tear, and it was time for a replacement. Brett walked me through the options - whats always stood out to me is their complete honesty. No aggressive sales tactics, and they even suggested that I could continue using some of my older heating components for a few more years. His team, including Ian, did an outstanding job of replacing the old heater and left the area cleaner than when they arrived :-). Keep up the exceptional work, and be assured that you have a lifelong customer in Hurst!

Review 2 (2024-12-17 - Rating: 4)
The team did an excellent job in maintaining our aging AC and Furnace systems, extending their lifespan beyond expectations with their comprehensive maintenance plan. They also recently upgraded our home with new, efficient AC and Furnace units. Brett was very helpful in answering all our queries and guiding us to choose the right units for our home in Hurst. Ian and the rest of the team executed the installation flawlessly. Their technicians are all courteous, amiable, and easy to interact with. I would highly recommend them to anyone in need of a reliable local service for their HVAC system maintenance or replacement.

Review 3 (2025-01-04 - Rating: 5)
I was in need of a new heater coil and condenser due to a leak in my 12-year old system, so I reached out to a local company to set up an evaluation and quote. They slotted me in for an evening appointment on the same day, but around midday, they contacted me to inform that an earlier slot had opened up due to a cancellation, which I was more than happy to take up. Ian, a key member of the team, arrived at my place about thirty minutes later. He started by measuring the furnace where the heater coil connects, and proceeded to inspect the connections to my old condenser. He determined that a replacement of the copper line was necessary, suggesting a 3/8 inch line instead of the 1/4 inch one on my old unit. Following the assessment, we had a sit-down discussion where he provided me with two options, considering all the requirements. During this time, we also engaged in a friendly chat for about 20 minutes. I found his price quotes to be quite reasonable. Ian confirmed they would return in a couple of days to carry out the heater repair. My experience with this company has been very positive so far, and I anticipate a smooth installation process. I should also note that the service package included a complimentary one-year system check-up, which was a nice bonus. My overall impression of this heater repair service in Hurst is highly favorable.

Review 4 (2025-02-28 - Rating: 5)
Ian is fantastic and really knows his stuff! He arrived the same morning I reached out. I recently purchased my home, and the original boiler from 1966 was making loud popping sounds when it ignited and had a gas smell. I thought I would need to replace it, which I found online could cost around 8-12k. However, Ian and his assistant took it apart, cleaned it up, and resolved the popping noise while adding a few missing parts, all for a very fair price. He even suggested I could replace another component to make it run a bit quieter but recommended testing it out first to save money. After a few nights, we found it quiet enough, which helped me avoid spending an additional $600. This essential maintenance should extend its life a few more years before a replacement is necessary. When the time comes, I know I’ll call Ian and his team to handle it.

Review 5 (2024-12-22 - Rating: 5)
Ian was the technician who attended to our air conditioning repair recently. He was extremely professional, taking the time to explain the details of the necessary repairs to me. What I had initially feared would be an expensive repair turned out to be quite manageable. Ian conducted an in-depth evaluation, and despite the age of our AC unit, he was able to fix the system simply by replacing a capacitor. After this, the AC system seems to be working perfectly. I was impressed by how considerate and efficient Ian was in his assessment and repair of the unit, and appreciated that he didnt attempt to convince me to purchase a completely new system. Im grateful for his professionalism and courtesy. My experience with Ralphs Best Air Masters was definitely positive.

Review 6 (2024-12-06 - Rating: 5)
I had an entire heat pump system replaced by Ralphs Best Air Masters. I looked at various factors such as unit size, manufacturer, heat pump KW, price, etc. and compared these factors with other local businesses. Ralphs Best Air Masters exceeded my expectations by not only being quick to quote and install but also by going the extra mile to offer additional services. They even installed an extra return inside my home for improved efficiency with my new system, a suggestion no other business made. The technicians, Ian and Brett, were punctual and displayed utmost professionalism. The owner also showed great customer service by following up with a visit post-installation. If youre looking for top-quality AC repair services, this is the company youll want to choose.

Review 7 (2025-01-13 - Rating: 5)
Ralphs Best Air Masters always deliver timely, professional, and enlightening services. the lead technician, brett, made sure that his team stayed focused and their work met his high standards. Today, they serviced my ac system, and his explanation of the work done and future needs was clear and easily understood. brett was very polite and mindful of his workspace, ensuring it was clean and tidy after the job. He even took the time to highlight potential future ac repair needs. All in all, it was a nice experience in Hurst!

Review 8 (2024-12-20 - Rating: 5)
Ive been a loyal customer of Ralphs Best Air Masters for a significant amount of time, and Ive consistently found them to be dependable, professional, and honest in all our interactions. There was a time when I had a cat infestation under my house that severely damaged my ductwork. This unforeseen circumstance caused a sudden increase in my cooling bill, as I was essentially cooling the space under my house. Ralphs Best Air Masters sent out two skilled technicians, Brett and Ian, who promptly addressed and resolved the issue. Ive been exceptionally satisfied with the services Ive received in Hurst and I would highly recommend everyone to contact them for any air conditioning repair needs.

Review 9 (2024-10-12 - Rating: 5)
Brett and Ian from Ralphs Best Air Masters did an excellent job restoring our heat pump system. Having resided in Hurst for over a year, we were unaware that we even had such a system. Brett efficiently installed a new thermostat and everything is working perfectly. We appreciate the thorough service provided by Brett and Ian. We look forward to relying on their services for many more years. In a recent update, Ian and his team performed a comprehensive cleaning of our ductwork. They were punctual, fulfilled all their promises, and ensured a spotless clean up. They did an outstanding job. Their professionalism is truly impressive. Appreciate their hard work in maintaining our HVAC system.

Review 10 (2025-01-16 - Rating: 5)
We couldnt be more thrilled with our HVAC service provider! They are a trustworthy and dependable team in every aspect, from providing accurate equipment estimates to carrying out repairs and annual maintenance. Brett and Ian were here today for our Spring system cleaning. They sent a reminder the night before to confirm the appointment and followed up with a call in the morning to let me know they were on their way. They arrived promptly and got straight to work. We had installed a new system, which Id forgotten to mention when scheduling. Because it was so new, they inspected and cleaned it at no extra cost, which was a pleasant surprise. Brett even took the time to explain how I can keep it clean in between their visits. They were thorough and attentive to every detail, even replacing the batteries in our thermostat units, something that had slipped my mind. They were respectful of our home, working quickly, quietly, and cleanly, even wearing shoe covers to protect our floors. They concluded their visit by checking and cleaning our outdoor units. One of these units is rather old and still uses freon, which they discovered to be low. Thankfully, they caught this before the peak of summer. They suggested a refill and will check for leaks during the next maintenance service, rather than recommending a new unit immediately. This approach is saving us a significant amount of money, which is greatly appreciated considering our current expenses. Once they finished their work, they provided me with both written and verbal descriptions of all tasks completed and asked if I had any questions or concerns, which they answered in detail. Overall, we had an excellent experience with these two polite and thorough professionals who take pride in their work. I am pleased and impressed with Brett, Ian, and the company as a whole. They have earned my trust and loyalty, and I wont hesitate to contact them for all our future HVAC needs. I highly recommend this team!

Review 11 (2025-01-18 - Rating: 5)
When the outside temperatures soared to 94F, I had a 2-ton unit replaced. Five highly-rated HVAC companies provided bids, but one team distinguished themselves with their sensible approach to the task and transparent pricing. While they werent the cheapest, their expertise and workmanship pride were evident. I require a clear understanding of what Im investing in, and this team provided me with comprehensive and technical responses to all my questions. Its a rarity to discover a family-run business operating so efficiently and effectively. The job was extensive, requiring a full day for three technicians, including Brett and Ian, to relocate the air handler in the attic and revise old drainage and electrical connections. Despite the sweltering 110F+ conditions in the attic, they maintained professionalism and respect for the property. They even laid down throw rugs and tidied up after the work was done. Even after a grueling day, Brett took the time to walk me through the new thermostat. He was patient with the instructions, despite having worked under challenging conditions. This team is a highly recommended gem in the HVAC industry. Theyll be my first choice for HVAC service providers in Hurst.

Review 12 (2024-12-27 - Rating: 4)
The HVAC service provider that my home appliance insurance assigned to handle the issue with my furnace initially made me a bit apprehensive due to their rating. However, after the case was assigned, Brett, their technician, promptly reached out to schedule a visit. Brett examined the furnace thoroughly and managed to pinpoint the problem. He communicated his findings and recommendations to the insurance company. Once the insurance company gave the green light for the repair, I was contacted for the service. The repair involved replacing the furnace. Brett had initially estimated 5-6 hours for the removal and installation process, but he completed the task in less time. The installation was carried out in a highly professional manner. Brett cleaned the area, disposed of the old furnace, and tested the new one to ensure it was functioning correctly. He also checked the connectivity and overall operation of the AC system connected to the new control board. Bretts understanding of furnace repair and installation is quite impressive. His expertise in handling HVAC systems is commendable.

Review 13 (2024-09-20 - Rating: 5)
My encounter with this local, family-owned and operated business was top-notch from beginning to end! They are a genuine family business that places a high value on their customers. We swapped our 33-year-old heater for a new one and added central heating and a humidifier. Our home is 90 years old, but it already had forced air ducts. Ian, Brett, and Erica went above and beyond to accommodate our erratic schedules for the estimate and installation. They did not attempt to push unnecessary upgrades on us, and the pricing was reasonable with no unexpected costs. During the installation, they were polite, punctual, and respectful of our home and personal space. The only downside is that this June in Hurst hasnt been cold enough to make much use of the heater, but if these guys could control the weather in addition to their excellent work and service, theyd be unrealistically perfect!

Review 14 (2024-10-26 - Rating: 5)
I reached out to Brett after Ralphs Best Air Masters provided me his contact details because my AC was malfunctioning and not cooling properly. Brett answered my call promptly and assured me that he would arrive later during the day. He arrived exactly as promised and even gave me a heads up call before his arrival so I could prepare. He only spent about 5 minutes at my place and resolved the issue efficiently! Such a helpful guy. He walked me through what he was doing and then went on his way. Im certainly going to rely on their services again. Brett even checked in a few hours later to confirm everything was still functioning as expected. Exceptional follow-up and communication.

Review 15 (2024-09-02 - Rating: 5)
Over the past few months, I purchased both a mini-split and a new gas furnace. I have been incredibly impressed by the strong communication, readiness to assist in urgent situations, and support with financing options. During this time, I interacted with at least six different team members, including Brett and Ian. Their dedication to answering questions, providing assistance in any way possible, and their overall friendly demeanor was nothing short of extraordinary! Their unparalleled service left a strong impression on me. I would highly recommend their furnace repair and related services to anyone in need of heating solutions!

Review 16 (2024-07-14 - Rating: 5)
Brett and Ian from Ralphs Best Air Masters were absolutely phenomenal. They were swift and efficient in their AC repair tasks, not to mention their exceptional customer service. They went above and beyond, providing detailed explanations on how to operate and maintain the AC unit, including changing the filters. They answered all my queries with utmost patience and it was evident that both Brett and Ian are skilled professionals in their field. Based on my experience in Hurst, they definitely deserve a 5-star rating!

Review 17 (2024-09-15 - Rating: 5)
Really appreciate the service from this furnace repair company. I had issues with leaks in a couple of my radiators, so I reached out to Ian and told him about the situation. He and Brett were able to come out promptly and they resolved the problems in no time. I also had them come back to ensure my system was winter-ready, as part of a maintenance plan I have with them. Theyre very knowledgeable, professional, and honest. Ive never had any problems with the work theyve performed. I also needed a boiler inspection once. I reached out to them and was told they dont engage with online directories much anymore. Still, they managed to fit me in their schedule for an inspection, just in case it was a minor issue. They returned a few days later and carried out the necessary repairs. They were very prompt and courteous, explained everything, and completed the work quickly. im extremely satisfied to have found this furnace repair company. Theyre reasonably priced and honest - they never attempted to upsell me or claim they saw issues where there were none. They left no mess behind and really went the extra mile for us, for which were very appreciative. The total cost was around $1k.

Review 18 (2024-05-29 - Rating: 5)
We just had a new ac unit and furnace installed and the job done by Ian and Brett was outstanding. The unit operates beautifully and looks fantastic! An additional highlight was their exceptional friendliness and efficiency. They arrived promptly and immediately got to work! Also, a big thanks to the team that installed the new insulation. They were also very courteous and professional, completing their task promptly and starting their work right away. I would highly recommend this ac repair and installation service in Hurst!

Review 19 (2024-04-19 - Rating: 5)
Brett and his assistant made their way to our place to tackle some issues with our HVAC system, which was still under warranty by Ralphs Best Air Masters. They quickly diagnosed the issue, which turned out to be the circuit board. Luckily, they had a spare one on their truck and were able to rectify the problem right away at no additional cost. While they were in Hurst, they also performed a complimentary maintenance check on our air conditioning system and even replaced the units filter free of charge. I cant heap enough praise on their service - it was professional, swift, and efficient. I highly recommend them!

Review 20 (2024-04-16 - Rating: 4)
During a routine check-up, we were informed by Brett that there were some fractures in our heating system, indicating the need for a replacement. Thanks to Ralphs Best Air Masters handling this task in the late summer, we are reassured that our HVAC system will be up and running efficiently before the winter season in Hurst. Ian also provided us with valuable tips on preventing rodents from nesting in our A/C unit in the future. We are extremely satisfied with their service.

Review 21 (2024-05-12 - Rating: 5)
My interaction with this HVAC service provider was truly excellent. Our old furnace, worn-out and struggling to distribute warm air, prompted us to opt for a new high-efficiency model. The quote provided for the new furnace was fair, and the installation team, including Brett and Ian, were exceptional. They arrived on time and finished the project within a sensible timeframe. I plan to contact them again next month for an additional installation in Hurst.

Review 22 (2024-06-18 - Rating: 5)
Excellent customer service! The representatives, like Brett and Ian, who answer the phone are fantastic. They always seem to be knowledgeable, considerate, and have a way of putting a smile on your face. They consistently provide updates on the expected arrival time of the AC repair technician, which is greatly appreciated. The technicians weve worked with in Hurst have been meticulous and efficient, providing suggestions to enhance our AC system without being pushy. I highly recommend this AC repair service.

Review 23 (2024-05-24 - Rating: 5)
The same day we reached out, Brett was quick to arrive and provide an estimate which was later accounted for in the repair costs. Brett made two more visits to ensure the hvac system was properly fixed. We found him not only to be knowledgeable and courteous, but also a great communicator. Ian, another technician from the team, also visited us. He was excellent in explaining everything to us about our hvac system in a way that we could easily understand. Both technicians from Hurst demonstrated good communication skills and extensive knowledge about hvac systems.

Review 24 (2024-08-15 - Rating: 5)
Ian from an AC repair service was prompt in Hurst, even on such short notice. His initial evaluation quickly reassured me that my AC units issue wasnt serious, which was really a relief. As ian proceeded with the repair, he did a remarkable job of explaining the process, something i was genuinely thankful for.

Review 25 (2024-06-02 - Rating: 4)
What a fantastic service! they efficiently removed our ancient hvac system and replaced it with a new, quiet, and highly efficient unit, cleverly relocating it to the attic to save us some valuable closet space. in addition, they installed brand new solar panels! the professionalism displayed by ian and brett was impressive, and they were consistently punctual, ready to address any queries or concerns at any time. despite the limited notice, they managed to complete all the work before the end of the year, enabling us to make the most of our returns through tax credits and secure the best available rebate options. the team did an outstanding job and i cant recommend their ac repair services in hurst enough!

Review 26 (2024-04-30 - Rating: 4)
Had to get in touch with Ralphs Best Air Masters for our hvac system maintenance. Found out that the system actually needed a complete replacement. Brett was the technician who showed up, and he really knows his stuff when it comes to hvac systems and the products that Ralphs Best Air Masters offers. was really satisfied with everything. Appreciate it.

Review 27 (2024-06-10 - Rating: 5)
Ian did an exceptional job replacing our hvac system. He arrived on the very day our old system failed, even though it was a public holiday. He replaced the old hvac unit, all the worn-out fittings, and updated everything to the current code. After the hvac system was replaced, one of our air vents seemed to have a reduced airflow. Ian fixed that as well, and it now functions better than ever. Would definitely suggest his services in Hurst.

Review 28 (2024-08-06 - Rating: 4)
Ian went the extra mile to ensure our hvac system was repaired! Initially, he was unable to locate the part required for our system and dedicated more than an hour on a Saturday evening calling different vendors to source it. He returned later that same evening in Hurst and successfully repaired our hvac system.

Review 29 (2024-05-08 - Rating: 5)
My name is diana and i just want to share that i reached out to ralphs best air masters yesterday. today, brett arrived and managed to install my new ac unit, which had been leaking, on the spot. brett was courteous, informative, and answered all the questions i had, and more. he did an incredible job and i highly recommend him. im located in hurst and i can confidently say that they provide top-notch service.

Review 30 (2023-11-30 - Rating: 5)
Antonio Laurie and his tech were super professional and did a great task replacing our water heater. I felt he was honest and knowledgeable. I recommended!