Horizon Ac And Heat

Located in Houston, Texas

Address: 1400 W Irving Blvd #402, Irving, TX 75061, United States

Phone: +1 844-505-7422

Rating: 2

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Latest AC Repair Services in Houston

Comments

Review 1 (2024-10-02 - Rating: 5)
Our technician was Baldo. Our upstairs AC went out, he showed up on time on a Monday, quickly and accurately diagnosed the issue with the fan motor going out. Back right on time Wednesday and quickly made the repair, very happy overall. Looking forward to sleeping in cool comfort once again, thanks!

Review 2 (2024-10-24 - Rating: 4)
Had a good experience with Horizon. They were sent by my home warranty co, OneGuard. Tanya in the office was responsive, empathetic, and helpful and the turnaround time was excellent for repair. Unfortunately the wood around my attic entrance had to be cut, and some was damaged. While the guys were nice and stayed to try and put it all back In place, which I do appreciate, I am still having to pay someone to come fix it properly.

Review 3 (2024-10-03 - Rating: 5)
We had Horizon Ac And Heat sent by our home warranty provider, Super, to address an issue with our AC unit. The technician was very knowledgeable, quickly diagnosing the problem and ordering the correct parts. He returned promptly to complete the repair once the parts arrived. I highly recommendHorizon Ac And Heat for their professional and reliable service!

Review 4 (2025-01-25 - Rating: 5)
Horizon came out to fix our heater just 2 hours after I called. They were prompt, courteous, and willing to answer all questions and concerns. I would definitely recommend them!

Review 5 (2022-03-05 - Rating: 5)
I am completely satisfied with the furnace replacement work done by Horizon AC & Heat on 2/22/22. They promptly scheduled me for the diagnostic visit and then immediately scheduled the replacement once I had agreed to the work.We called in a service request to One Guard Home Warranty because our furnace would not stay on to heat the house. The diagnostic visit was scheduled the very next day. After the paperwork was submitted to One Guard, we were advised the entire furnace had to be replaced because a certain motor was not available. I don’t know if it was due to the shortage of goods the entire world is experiencing or because the part is no longer manufactured due to the age of the furnace (which is about 30 years old). All I knew is that I needed heat in my house and had to rely on professionals to resolve the issue. To be honest, I was a little hesitant when I heard that the entire furnace had to be replaced and certain modifications had to be made with the ducts and gas pipes.I had never used Horizon before, so I immediately went to look at online reviews. After I read a lot of reviews, I was left feeling a little anxious and I had mixed feelings based on extremely positive and extremely negative reviews. I decided the best way to reduce my worries is to reach out to Horizon and One Guard with my questions. I also did some minor research to see what is involved with replacing a furnace and what it would cost if I went with a different company and paid everything out of pocket. Not to my surprise, replacing a furnace can cost thousands of dollars.So, I wrote down a list of questions and called Horizon. I dont remember who I spoke with, but the office staff was able to answer all my questions. She was professional and left me feeling confident and at ease that Horizon would be able to resolve our issue. Another great perk was that they were able to work with me on the final total for the out-of-pocket expenses which was not covered by One Guard.On the day of the furnace replacement, the technician Jose and his assistant arrived and went immediately to work. They were very professional, friendly, cleaned up after themselves, and installed the new furnace perfectly. Because of Horizon, we were able to stay warm during the cold front that came through the DFW area on 2/23/22-2/25/22.My take-away from this entire experience is that everyone’s experience and perception is different. I am they type of person that will ask questions and likes to provide and receive clear expectations. Also, during these past two years of a global pandemic, I am trying to be more patient and appreciative of services I am receiving and especially by those that are performing the work. I do want to say I have had both bad and good experiences with contractors whether they were through One Guard, personal referrals, or from my own search, but my experience with Horizon was great and I would recommend them.

Review 6 (2024-07-03 - Rating: 5)
My AC unit from 1982 finally went out Saturday night in the Texas summer. I couldn’t get anyone out until Monday morning. My home warranty company sent Horizon out. The tech was nice enough. He said he could fix it, but it’s time to replace it. I agreed. I spent the next several hours scrambling to get information and quotes from several companies. I needed to make a decision before closing time Monday so that I could still get it installed Tuesday, hopefully. Tanya was incredibly nice and very helpful. I told her about my concerns with the Google ratings. She talked me through that and answered all of my questions as I am not very knowledgeable about hvac. By Tuesday morning, it was in the 90s in my house. By Tuesday afternoon, my house was incredibly cool. The two techs were very nice as well. From start to finish, my contact and experience with Horizon has been great!

Review 7 (2024-06-24 - Rating: 5)
Being without AC in Texas during the summer is tough! We are so thankful for Tanya for doing all the leg work and going to bat for us with our home warranty company! She went above and beyond to spend multiple hours by phone to ensure the right equipment was ordered, appointments were made, and also explaining each step of the process to us. Great customer service is hard to come by nowadays, but Tonya and the crew at On the Horizon AC proved that their customers needs come first. We would 100% recommend this company to anyone in the DFW area!

Review 8 (2024-05-21 - Rating: 5)
Horizon was scheduled by my home warranty (Super) to repair our A/C that had stopped blowing cold air. I will say, after reading the reviews, I was extremely concerned, to the point that I called Super to try to change the appt. They assured me that they stand behind their contractors and would make it right if I was unhappy.First off, I got a call saying the tech was on his way and he arrived before the appt time. Sadly, I dont remember his name, but he was friendly, knowledgeable and thorough. He explained the problem he found and had it fixed in about 30 minutes. He also went into the attic to check the exchange unit.It was one of the better experiences weve had with an A/C company and Im glad we stayed with them.

Review 9 (2024-04-30 - Rating: 5)
Great customer service and great experience! They came out for the inspection and had a new AC unit within 48 hours. Tonia and her team were quick to respond and made this a smooth process for me! Then sent all the information my home warranty company needed to help get to us refunded!

Review 10 (2023-05-16 - Rating: 5)
We went through our home warranty who employed horizon for our air conditioner repair. My experience was good. Although I felt like they could have been more proactive with calls, they did answer my calls and respond to my needs quickly. The repairman that they sent was very friendly and explained what he was doing along the way. The first repair didn’t work, they needed another part but they got the part and came back 2 days later and got it fixed. Our air is running again yay!!. The home warranty paid for most of the repairs. We paid $385 they paid around $2000 or more. I recommend super home warranty and their partner horizon hvac in Fort Worth. Thank you both for helping us!

Review 11 (2024-03-28 - Rating: 5)
I cannot say enough amazing things about Horizon HVAC and Tanya. The lengths they have gone to help fix a problem that was caused by a different HVAC company and the communication was both above and beyond, especially now a days. They not only fixed the real problem but they educated me and did not stop until it was truly fixed and not just a bandaide. I could not be more thankful and grateful that my house and familys needs have been solved and all because a company listens and cares. Thank you Horizon!!

Review 12 (2024-09-20 - Rating: 5)
Horizon did a great job while the home warranty company didn’t. Very pleased with the quality of the work.

Review 13 (2022-11-01 - Rating: 5)
I would like to tell you about my experience with Horizon ac and heat,it’s professional and honest company. It was Mr. Jose who fixed my air conditioner and he had the experience that made me happy. He was able to repair the air conditioner professionally and know what the problem was,he spent a long time and went to get the part and came back quickly and completed the work professionally and stayed to make sure that the air conditioner was repaired and working perfectly. I thank the company for everything they did , specially Mr. Jose, for his efforts and wish him all the success.I recommend and advise everyone if they want the best service, the best price, and the quality of work to contact Horizon AC and heat and they will do the rest to make everyone happy like me.Thank you Mr. Jose for your efforts and time to make it happen same day

Review 14 (2023-08-23 - Rating: 5)
I would highly recommend Horizon AC and Heat. Israel arrived within the scheduled window of time and was very professional and nice. He walked me through some things I wasn’t aware of and was very knowledgeable; I learned a lot. He found the problem quickly and, while the issue wasn’t covered by my home warranty, I feel it was fair and reasonable. Really grateful to him and the rest of the people are Horizon for helping me get this repair done quickly!

Review 15 (2021-12-02 - Rating: 5)
They did a great job replacing my furnace! Had to make up a new transition to my Acoil but handled it perfectly. Even took time to straighten up and hang some of my flex ducts that were laying haphazardly in my attic. Great service. Will be calling them back out for future repairs or sevice!

Review 16 (2023-07-27 - Rating: 5)
Great company I called the office they sent me a tech right away and got my ac working same day. Customer service was great! Tech knew exactly what was wrong with my unit. Thank you horizon ac and heat you guys are the best!

Review 17 (2023-06-30 - Rating: 4)
Truth be told their customer service leaves much to be desired but their prizes are unbeatable. Question is what does a couple of hours of bad customer service during installation matter on the backdrop of up to 15yrs of a good efficient machine? I’m satisfied

Review 18 (2023-12-05 - Rating: 5)
Super home warranty sent Horizon out to service my AC. The problem was solved quickly, and the unit runs great now.