Five Cross Services, LLC

Photo of Five Cross Services, LLC

Located in Houston,

Address: , , ,

Phone: +1 830-468-7948

Rating: 4.9

Services

  • Online estimates
  • Appointment required

Categories

  • Air conditioning contractor
  • Air conditioning repair service
  • Air conditioning system supplier
  • Service establishment
  • Heating contractor
  • Heating equipment supplier
  • HVAC contractor

Photos

Latest AC Repair Services in Houston

Comments

  • Review 1 (2025-02-20 - Rating: 5)

    Charlie and Five Cross Services was recommended by neighbor as knowledgable, experienced and honest folks. I believe! Thankful for their great work.

  • Review 2 (2025-02-05 - Rating: 5)

    Arrival time was Spot On! Went right to work and answered all of my questions. Took my unit apart and cleaned it with NO mess! Very professional.I will call on Charley and Brody again!

  • Review 3 (2024-11-07 - Rating: 5)

    Charlie has done a great job of taking care of our heat and A/C systems ever the big winter storm in February 2021. He came around to help us out with a heating system issue when no one else was available.

  • Review 4 (2024-11-04 - Rating: 5)

    I love my new Trane! Charlie and his team at Five Cross Services were professional, efficient and cleaned up afterwards. Great experience and I recommend using Charlie and his team.

  • Review 5 (2024-08-23 - Rating: 5)

    We are quite elderly and my husband is seriously ill. Charlie was very kind and came as quickly as possible. He repaired our air conditioning and had it working in a very short time. We will always phone him first. His professional is outstanding.

  • Review 6 (2024-09-04 - Rating: 5)

    Charlie is a pleasure to work with. I had him replace the a/c unit and ducting in my guest house. His quote was reasonable and the work was flawless.

  • Review 7 (2024-07-18 - Rating: 5)

    I called Charlie late afternoon letting him know our air conditioning was not cooling. He was able to come out the same day and fix the problem at a last minutes notice. I highly recommend Charlie @FiveCrossServices. He cares and is honest.

  • Review 8 (2024-10-25 - Rating: 5)

    Did a great job. Knowledgeable, efficient and cleaned up nice. 2nd job five cross services did for me very happy

  • Review 9 (2024-09-05 - Rating: 5)

    Great experience! Honest, very reliable and knowledgeable. They came out and got the job DONE! I highly recommend Five Cross Services.

  • Review 10 (2024-07-15 - Rating: 5)

    Charlie is your man for A/C in the hill country. He was prompt, professional, and honest when it came to replacing my fathers 28 year old system. It was a very simple process and were relieved to have cold air blowing again. Thank you Charlie and Five Cross for your expert services.

  • Review 11 (2024-07-02 - Rating: 5)

    If I could give Mr Charlie 10 stars I would! I called him needing an HVAC inspection done asap prior to buying a home and he got to it right away. His communication is top notch, not having to deal with any office staff members, and him directly discussing what matters needed to make this home perfect. He is knowledgeable and well educated for this job. Will do business with him in the future!

  • Review 12 (2024-11-08 - Rating: 5)

    Our first time doing business FCS. Very pleasant, prompt, and at a reasonable price, LOVE THAT.

  • Review 13 (2024-07-20 - Rating: 5)

    Charlie did a wonderful job! He was very thorough and helpful! I highly recommend Charlie for all your HVAC needs.

  • Review 14 (2024-10-14 - Rating: 5)

    Having Five Cross Services, LLC take care of our regular quarterly maintenance keeps our hard-working HVAC systems going strong! Charlies expertise helps us stay ahead of any problems that may develop. His knowledge is invaluable.

  • Review 15 (2024-11-07 - Rating: 5)

    Techs were on time, courteous, knowledgeable and quick. Explained their findings in plain language.

  • Review 16 (2024-06-14 - Rating: 5)

    Friendly and quick service. Called in early afternoon and they were at my house by mid-afternoon. They knew exactly what the issue was within minutes, and we were back up and cooling down within 20-30 mins without breaking the bank. Thank you for what you do!

  • Review 17 (2024-06-17 - Rating: 5)

    Five Cross Services go above and beyond. Charlie is professional, knowledgeable and offers competitive rates. I would highly recommend to anyone needing HVAC work or maintenance.

  • Review 18 (2023-09-13 - Rating: 5)

    We use Charlie with Five Cross Services for all our properties, it is always a pleasure dealing with him. He is curious, professional, and always on time and willing to work with our schedule.thank you for always providing great service that goes above and beyond

  • Review 19 (2024-06-17 - Rating: 5)

    Charlie is an exceptional asset to our community! Always answers back and shows up and leaves you feeling like you got what you paid for!

  • Review 20 (2023-06-13 - Rating: 5)

    I called Charlie 1st thing in the morning and he let me know that he was pretty booked for the day, but if he could get to me the same day, he would. Sure enough he called me around 3 that afternoon and got my system back up in a matter of about 30 min. I would not hesitate to call on them again.

  • Review 21 (2023-08-16 - Rating: 5)

    A truly rare find in an industry thats infamous for making you wait and over charging, Charlies fast, professional, honest & friendly AC service with Five Cross Services is a breath of fresh air when youre needing it most. He actually treats his customers the way hed like to be treated! Weve called him twice now during peak of summer and were pleasantly surprised both times at how fast he was able to get to us and get our air working again...even calling on us way after hours once, but not charging extra for it! Hes an honest to goodness good guy who also happens to be a great AC guy!

  • Review 22 (2023-07-11 - Rating: 5)

    I had several bids to install a mini-split unit at my house, Charlies bid was not the lowest, but his thoroughness in helping choose a unit impressed us. The installation was fast and neat. Communication was great.

  • Review 23 (2024-07-31 - Rating: 5)

    Had fast water leak from my ac and needed someone asap!!! He came the next day and got the water stopped in time for us to still make our trip!!!

  • Review 24 (2024-03-07 - Rating: 5)

    Timely and professional service.Helpful about the purchase.The installation went smoothly with attention to detail.This is a replacement HVAC variable speed system. Five Cross did great.

  • Review 25 (2024-04-26 - Rating: 5)

    Charlie at Five Cross Services was great! Worked us in and got our A/C working his bill was very reasonable!

  • Review 26 (2023-11-02 - Rating: 5)

    Charlie responded quickly to my request for service and diagnosed my propane conversion problem with ease. He was the only contractor out of 4 that knew what he was talking about. I highly recommend him.

  • Review 27 (2024-12-09 - Rating: 5)

    Great team! On time, friendly, professional and great communication!

  • Review 28 (2023-03-29 - Rating: 5)

    5 Cross and specifically Charlie is an an exceptional professional. We were fortunate to have him as a reliable contractor. He is a straight shooter and explains both issue and resolution in a manner that makes it easily understandable for a layman. Absolute 5 star

  • Review 29 (2023-06-22 - Rating: 5)

    Our a/c bit the dust on Thursday, but we could not get anyone to come out. We purchased a 14,000 BTU window air conditioner, and we are so glad we did. While it eventually cooled the house, it could not reach all the areas. We knew we would need someone to come out and service it. After researching american standard and trane dealers, and reading the reviews on the internet, we settled on Charlie. Placed a request for service on a Sunday afternoon. Charlie called back in a few hours and came out, as promised, the next morning. As it turned out, the 22 year old machine was done. He gave us a quote and on Wednesday morning, he knocked on the door. Was probably a 4 hour job. Charlie is the kindest, most professional man we have met in quite some time. Very polite. He definitely knew his stuff. His assistant, Cody, was a stellar young man and a great help all the way around. We were so pleased with the service, the installation and are thankful to have central air again. If you want a business that is customer oriented, this is the one you should use. Thank you, Charlie. Thanks, Cody.

  • Review 30 (2024-03-20 - Rating: 5)

    Charlie is awesome. Am so glad I found him. I have used him for all my Heating & A/C needs since the big freeze in 2021, and have been more than pleased every time he comes out. He recently installed an A/C unit for me. Dealing with a brush problem around the outside unit, & toddlers on the inside he quickly got it all taken care of. When he was done not only did it run great, the area around both inside & out was greatly improved. I highly recommend him. Charlie goes above & beyond to make sure every job is done perfectly.

  • Review 31 (2025-01-30 - Rating: 5)

    Charlie is absolutely amazing ! Our third experience with Five Cross and even more impressed with the team!!Our thermostat went out just as a cold front blew in. How that happens is a lifelong mystery. But no worries, Charlie came out and evaluated our system, discussed his findings and provided estimates for replacement and repair. As always, his honesty and knowledge made us feel very comfortable with the options he presented.He was on time, completely performed his job and delivered exactly what he said he would. When he left our home, our heater was working and we were very happy and comfortable again!!We are thrilled with Five Cross Systems .We HIGHLY RECOMMEND them - a grade A experience from Beginning to end.

  • Review 32 (2024-07-01 - Rating: 5)

    Charlie relocated a unit into a new space created by a remodel. He ran new duct work as well. Did a great job and as always, cleaned up beautifully. Highly recommend Charlie and Five Cross Services!

  • Review 33 (2023-07-13 - Rating: 5)

    Charlie did a great job. I had another local service company last week who miss diagnosed the problem w my AC.I now have a nice air conditioned, comfortable home again. THANKS Charlie!

  • Review 34 (2024-06-14 - Rating: 5)

    I can’t say enough nice things about Five Cross, they are so warm and welcoming and knowledgeable. Five ⭐️s all the way outstanding company.

  • Review 35 (2024-03-20 - Rating: 5)

    Charlie did a great job checking and cleaning our existing Trane heat pump and upgrading our T-stat. Highly recommend.

  • Review 36 (2024-10-09 - Rating: 5)

    Charlie was very nice very professional and very informative he walked us through everything . Great service I would definitely refer them to everyone I know are meet thank you Charlie God Bless

  • Review 37 (2024-10-10 - Rating: 5)

    It was wonderful to have a Trane pro so close with prompt service

  • Review 38 (2024-07-11 - Rating: 4)

    Charlie did such a great job! He fixed our AC in less than 30 minutes We were so pleased with this company and the amazing service.

  • Review 39 (2024-08-22 - Rating: 5)

    They understand customer service and will see to it they get the job done. I will use them again!

  • Review 40 (2020-05-27 - Rating: 5)

    Five Cross Services responded quickly and efficiently replaced my families Air Conditioner . Charlie was very professional and did an awesome job. They made sure as a customer, we were pleased with the equipment, price and services we received.Thank You , Five Cross Services. .

  • Review 41 (2023-09-16 - Rating: 5)

    Five Cross Charlie saved us! He fixed two 30 year old units to make sure we got thru the hot weather! Great job!

  • Review 42 (2025-01-10 - Rating: 5)

    Ill keep a long story short....had a warranty service that sent two different guys out that couldnt or wouldnt fix it. Five cross came out and had it operating in an hour and a half and their local here in Kerrville, Texas. We found our ac guy!

  • Review 43 (2022-06-12 - Rating: 5)

    Charlie was awesome! Got here ASAP and figured out what was wrong and had it fixed in no time. He came on a Sunday morning and his cost was very reasonable. I would highly recommend Charlie and Five Cross Services! I hope I dont need any more repairs but if I do Im calling Charlie,!

  • Review 44 (2022-10-11 - Rating: 5)

    Charlie arrived on time and began work immediately. He accurately and quickly diagnosed why my system was not working or cooling.My home warranty people would not replace my a/c. It is a very old system, but they would only pay for a “rebuilt” part, to put a bandaid on my system. The old system probably would only last another year anyway. I am not willing to wait for 90 to 100 degree weather just to be put on a waiting list for a repair in the middle of the next summer. I had gone through almost a week without a/c.So I had Charlie to hunt down a new a/c. Because of the supply chain failures, he had a difficult search.When he found a new unit that would fit, he drove to San Antonio and picked up the unit himself! If he had waited for a delivery, I would have to go through the entire weekend without a/c.He was able to do the complete installation and got things up and running right away.Thank you oh so very much to Charlie and Five Cross!! Charlie will treat you right. I highly recommend Five Cross Services to all y’all.

  • Review 45 (2024-04-12 - Rating: 5)

    Charlie is great and can usually take care of any issues on short notice and quickly. Always courteous and polite, I highly recommend this business!

  • Review 46 (2021-02-12 - Rating: 5)

    This company was amazing. Was told they would call the next day. Charlie called immediately and was here in 30 minutes. It was freezing in our house. He fixed the unit and we were warm for the night. Thanks Charlie. I will recommend you to everyone I know.

  • Review 47 (2024-12-12 - Rating: 5)

    I liked the punctuality and the way of explaining the problem

  • Review 48 (2024-06-07 - Rating: 5)

    Charlie is always professional, on time and his work is of the highest quality.

  • Review 49 (2024-03-07 - Rating: 5)

    They were very fast to show up same day that I called, and their pricing was less than quoted by other companies in the area.

  • Review 50 (2023-05-28 - Rating: 5)

    The only true 24 hour HVAC company. After calling 4 other “24 Hour” HVAC companies with the response of not till Tuesday or someone will call you back with a available date. Charlie answered and said yes, I’ll be right there. Had the unit up and going within 90 minutes of the initial call out. Great response on a after hours call AND a holiday weekend. Thank you Charlie and team for the excellent service!

  • Review 51 (2021-06-10 - Rating: 5)

    Thank you, Charlie DeAx and Five Cross Services, for a great job installing our new AC/heat pump. You responded promptly to our inquiry; listened to our concerns; gave a solid bid with good pricing. The work was completed and site cleaned up with the old unit hauled off. Great service, work ethic, and professional attitude! We will use them again and recommend them to others.Gary and Toni C.Kerrville

  • Review 52 (2024-07-27 - Rating: 5)

    Charlie came the same day that I called. A/C was up and running in no time.

  • Review 53 (2022-06-22 - Rating: 5)

    Five Cross Services was pleasant to deal with, on time and got the job done quickly. Charlie knows his stuff! I would use this company again.

  • Review 54 (2023-05-26 - Rating: 5)

    Five Cross Services always gets a 5 star! Always responsive, always professional and gets the job done right in a timely manor! THANK YOU FOR SAVING US AGAIN!

  • Review 55 (2024-06-24 - Rating: 5)

    Serviceman came one day after I called.. Was able to fix the issue. Quick, efficient and Nice!!!

  • Review 56 (2024-07-16 - Rating: 5)

    Charlie is awesome! Very reliable! We will continue to always use Five Cross Services!

  • Review 57 (2022-08-24 - Rating: 5)

    Charlie showed up very quickly to repair an A/C unit that another repair person could not repair. He had the system cooling within 30 minutes. Charlie is professional, kind, and knows what hes doing. Get him to come out first and it will be the only one you need!

  • Review 58 (2023-03-24 - Rating: 5)

    Charlie came to my house and fixed what I had messed up. When he left, he charged me $180 for a part that I had bought on Amazon for $23. I’m not sure, but he seemed to have an attitude when he left. That is the last time I will use your service.

  • Review 59 (2021-07-05 - Rating: 5)

    Charlie responded quickly on a Friday afternoon before a July 4th weekend! He arrived promptly and his work was excellent. Will absolutely use him again and have already referred him to family in Medina. Thanks, Charlie!

  • Review 60 (2023-07-18 - Rating: 5)

    We were originally scheduled for a different day, he called and said he was finished up early and could he come by. He fixed the problem very quickly.

  • Review 61 (2024-05-17 - Rating: 5)

    Charlie is amazing! Fabulous customer service and incredibly reasonable on pricing.

  • Review 62 (2021-07-14 - Rating: 5)

    Very knowledgeable, courteous, and professional. Charlie did a great job, showed up exactly when he promised, and explained everything as he completed the job. Would hire again!

  • Review 63 (2020-05-19 - Rating: 5)

    Called them out last weekend and they responded very quick. Charlie came out and fixed my a/c in no time. Very prompt and professional. Would definitely recommend to friends and family.

  • Review 64 (2022-02-15 - Rating: 5)

    Charlie is a real asset to our community. Very refreshing that he was so responsive and did exactly what he said hed do! Will recommend him to all!

  • Review 65 (2024-04-16 - Rating: 5)

    Charlie Dax is always prompt, friendly, knowledgeable and efficient. He thinks of everything.

  • Review 66 (2021-03-04 - Rating: 5)

    This guy was great!! He communicated with me promptlyaa. He was knowledgeable and fixed the problem. This was the 2nd time we used them and they have fantastic customer service and very knowledgeable and was very flexible and cognizant of my time and worked with me. I highly recommend this company!!

  • Review 67 (2020-05-29 - Rating: 5)

    Having A/C problems is never a fun situation. Finding someone you can trust to fix it at a fair price makes the situation seem impossible at times. When my A/C went down it was mid July in South Texas, and air conditioning repairs were not in my budget. Mr. Deax was highly recommended to me by my parents, and he did not let me down. He worked with me and my situation to find the best solution to MY problem. I felt like he was an honest fair person who treated me with respect, and gave me the best deal for my money. I highly recommend Five Cross Services for any and all your heating and air conditioning needs.

  • Review 68 (2024-11-12 - Rating: 5)

    Fast, Professional and Polite!! Absolutely AMAZING service!!!!!!

  • Review 69 (2022-03-31 - Rating: 5)

    Charlie is phenomenal in many ways. Not only is he an expert in all things air conditioning, but he is extremely personable and very trustworthy!

  • Review 70 (2024-12-18 - Rating: 5)

    The best service!Friendly, and professional servicemenWe use them 2x year

  • Review 71 (2024-02-28 - Rating: 5)

    Was able to come on the same day as we called. Excellent service, was on time and fixed are AC issue on one of the hottest days, so we werent without AC.

  • Review 72 (2023-09-25 - Rating: 5)

    I cant believe how fast Charlie got here when I called. Hes fantastic.

  • Review 73 (2022-07-27 - Rating: 5)

    Charlie found the problem that had previously been overlooked. Got the authorization to get it repaired correctly. Now I don’t have to worry about the AC stopping cooling.

  • Review 74 (2022-06-01 - Rating: 5)

    Charlie, is great! Prompt, kind and knowledgeable. Got our ac back up and running quick and reasonably priced!

  • Review 75 (2021-06-16 - Rating: 5)

    Called at 7 a:m. Charlie was here at 10 a:m on time and we were chillin with a cool home and cleaned/serviced hvac in apx.1 hour. Hi kudos to 5 cross. Thanx😊

  • Review 76 (2022-04-04 - Rating: 5)

    Charlie is a class act professional and gentleman! I would not and will not hesitate to spread a good word around for him and his business!

  • Review 77 (2023-10-28 - Rating: 5)

    5 crosses AC came out within minutes of contact. Professional Service. Thank you

  • Review 78 (2021-07-11 - Rating: 5)

    We called late on a Saturday afternoon and were located 25 miles away. He came promptly. We so appreciated his coming out on the weekend.

  • Review 79 (2024-09-23 - Rating: 5)

    Called on Sunday with broken AC and Charlie came right out and fixed me up at a very good price. Very Pleased. Recommend!!!

  • Review 80 (2023-04-25 - Rating: 5)

    Bi-annual preventative maintenance. Charlie was again on time, thorough, and reasonable. Thanx 5 Cross!

  • Review 81 (2024-11-09 - Rating: 5)

    Fast and curtious service.

  • Review 82 (2022-08-23 - Rating: 5)

    Used American Home Shield to book. Heard from them same day and they were here the next morning. Very communicative and efficient.

  • Review 83 (2022-06-26 - Rating: 5)

    Incredible service. Came out day of on a Saturday to fix our AC when it was 100+ degrees outside. We can’t thank them enough!

  • Review 84 (2024-05-20 - Rating: 5)

    Great job. Prompt service, installation, and trustworthy.

  • Review 85 (2020-06-23 - Rating: 5)

    This is THE company to use for HVAC - honest, fast, super skilled. Diagnosed the problem, fixed it the first time, shored up the system. I would give 6 STARS if it were an option! (:

  • Review 86 (2022-05-09 - Rating: 5)

    Very friendly and honest tech who did the work at my house especially before the heat goes up very satisfied

  • Review 87 (2022-08-12 - Rating: 5)

    Responded very quick and worked quickly to resolve the issue. The tech was very friendly! Will be using them again!

  • Review 88 (2024-10-25 - Rating: 5)

    Always the best!

  • Review 89 (2023-07-14 - Rating: 5)

    They showed uo when nobody else would/could and it was 102 outside. Ill use them from now on

  • Review 90 (2023-04-05 - Rating: 5)

    Excellent service, in and out in 30 minutes, we will sleep cool tonite …. Thanks

  • Review 91 (2024-05-14 - Rating: 5)

    They get 10 stars!!They are the best!!

  • Review 92 (2020-09-29 - Rating: 5)

    Had split AC units installed. Fast and efficient work and all of our concerns were answered. Will be using this company again!

  • Review 93 (2022-05-18 - Rating: 5)

    Had to replace the air conditioning drain line. Worked very quickly , great job well done.

  • Review 94 (2025-02-14 - Rating: 5)

    Communication, responsiveness, skill level all A+. Cant recommend him highly enough.

  • Review 95 (2025-01-15 - Rating: 5)

    Charlie continues to give outstanding service, without the wait time.

  • Review 96 (2024-05-27 - Rating: 4)

    Fast, efficient, knowledgeable, friendly

  • Review 97 (2022-07-11 - Rating: 5)

    Quick and great service, thank you Charlie!

  • Review 98 (2022-09-27 - Rating: 5)

    Great work! Highly recommend. Very prompt.

  • Review 99 (2023-06-29 - Rating: 5)

    Came out next day - great service!

  • Review 100 (2024-10-11 - Rating: 5)

    Excellent

  • Review 101 (2022-08-19 - Rating: 5)

    A/C quit working and they provided same day service.

  • Review 102 (2022-09-08 - Rating: 5)

    Got there quick and fixed even quicker. Much appreciated, especially on a hot day!

  • Review 103 (2021-07-05 - Rating: 5)

    Once again, friendly, on time, and had the system up and running quickly.

  • Review 104 (2021-08-13 - Rating: 5)

    Quick response and took care of problem. Made good recommendations

  • Review 105 (2023-01-30 - Rating: 5)

    Charlie was very professional and prompt.

  • Review 106 (2024-11-21 - Rating: 5)

    Always great service.

  • Review 107 (2022-08-05 - Rating: 5)

    HAD TO DO MORE THAN ANTICIPATED. BUT EXPLAINED THINGS WELL. HAPPY WITH THE SERVICE

  • Review 108 (2023-09-01 - Rating: 5)

    Great company, professional and prompt!!

  • Review 109 (2023-07-03 - Rating: 5)

    Absolutely 1st class service!

  • Review 110 (2023-01-17 - Rating: 5)

    Very nice and got the job done

  • Review 111 (2022-09-09 - Rating: 4)

    Wasn’t knowledgeable on balancing system

  • Review 112 (2022-09-13 - Rating: 5)

    Installed new system that performs well.

  • Review 113 (2023-07-26 - Rating: 5)

    Above and Beyond to get us Right... Thank you

  • Review 114 (2022-02-23 - Rating: 5)

    Great service, great price

  • Review 115 (2023-09-07 - Rating: 5)

    Service. A++

  • Review 116 (2021-04-14 - Rating: 5)

    Very good and fast service

  • Review 117 (2021-03-03 - Rating: 5)

    Very friendly and professional

  • Review 118 (2020-08-18 - Rating: 5)

    Quick to respond instructive

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