Custom Comfort Air in Houston

Review 1 (2025-02-05 - Rating: 5)
I am a senior citizen so this is my third central air install. Colt and his team installed my new system with the most professional, knowledgeable service I have ever known. Would highly recommend their company and products to everyone.Maybe just luck but called midmorning yesterday, and I am now enjoying a cool environment by noon today.

Review 2 (2025-02-10 - Rating: 5)
I highly recommend custom comfort! Jesus came out today for a heat inspection and was very proficient and extremely professional in his work. Custom comfort never disappoints and is always extremely helpful and courteous each time their technicians arrive for service.’

Review 3 (2024-08-12 - Rating: 5)
I had a new 5ton unit installed all components outside and inside- Armstrong brand. I too work in the industrial construction and engineering industry. So I understand sometimes issues arise with factory equipment and or installations. I had both initial installation and factory equipment issues. But, The Custom Comfort Team made everything right, not to their satisfaction but to mine, and admittedly , I am a perfectionist. Additionally, I was not put behind the line as “warranty “ service ahead of new service ( as many companies do ) but I got great service and attention until it was all done w high quality standards and service. I highly recommend Custom comfort air for any of your needs. The receptionist -Shelbie D was a God send with the whole situation, keeping me informed and up to date w service and expectations. The owner Richard never wavered from his commitment to make me happy!!

Review 4 (2025-01-26 - Rating: 5)
Aaron Henkel and his team were thoroughly professional in their execution of my project in replacing the hvac system. They were efficient and extremely helpful in educating me on the new system as well

Review 5 (2025-02-12 - Rating: 5)
Colt is extremely knowledgeable and thorough. Provided options to fix problem without any sales pressure. Highly recommended.

Review 6 (2024-08-06 - Rating: 5)
Custom Comfort has been our service provider for over 15 years. We recently had to replace our HVAC unit. Aaron Henkel took the time to explain our options and was professional and very knowledgeable. The technical staff had the new unit installed quickly, and the office is always prompt, friendly and efficient.

Review 7 (2024-02-02 - Rating: 5)
Excellent customer service. We bought a new HVAC system from Custom Comfort several years ago and have been extremely pleased with the performance of the unit they recommended as well as their twice yearly maintenance program. They always call to remind us about scheduling service, and their technicians are always on time and very professional.

Review 8 (2023-05-30 - Rating: 5)
Our service repairman, Johnny was extremely courteous and patient and thorough. He made sure we understood what was wrong, how much it was going to cost and very compassionate. He was on time, would not walk thru the house without shoe covers and very honest and upfront with problems that could arise. He never made us feel pressured in anyway. I have used Custom Comfort Air for 20 + years and would never trust another.

Review 9 (2024-02-07 - Rating: 5)
Carson came to service our furnace. A nice young man. He is meticulous and did a thorough checkup. He inspired me confidence. I asked Custom Comfort Air to send Carson for the AC tune-up.

Review 10 (2023-07-13 - Rating: 5)
Colt Brown was superb. He explained what he was checking, and he pointed out things I could check on my own - so I can hopefully diagnose any potential future problems. Above and beyond what I expected and I’m very grateful.

Review 11 (2021-05-03 - Rating: 5)
Custom Comfort always does a great job. Have used them for years. Their employees are very professional and courteous. Colt even came out on Saturday to install a part that had been ordered. Works great now. Thank you.

Review 12 (2021-02-12 - Rating: 5)
Custom Comfort is great. We have been using them for years, and they have always been top notch with service. We use their tune up service and one service technician named Edwin found a small gas leak and repaired it right away and even cleaned up the furnace too. Thanks Edwin.

Review 13 (2024-01-08 - Rating: 5)
A+. Previous HVAC install. Great customer service and easy install. Carson came for HVAC tuneup, on time, quick, and professional. Highly recommend.

Review 14 (2023-04-03 - Rating: 5)
Johnny performed our annual HVAC check up. He was very courteous, on time and did a very thorough system check. His knowledge and demeanor are to be commended. Thank you Johnny for taking good care of us.

Review 15 (2023-06-07 - Rating: 5)
Colt Brown (sales/customer service) was knowledgeable, detailed and answered all questions. The subsequent installation team was efficient and neat. Highly recommended.

Review 16 (2021-10-19 - Rating: 5)
Early September, The tech, Daniel Tann, did the bi-yearly service work on our unit. He did a good job and took care of all our concerns. We recommend Custom Comfort Air to anyone. Thanks.Cecil m BrittKaty, TX

Review 17 (2021-02-12 - Rating: 5)
Custom Comfort has been our service provider for over ten years. We recently replaced three AC units and were very pleased with every phase of the installation. High marks for all staff members involved in this project!

Review 18 (2021-01-12 - Rating: 4)
I had an appointment with Jack from Custom Comfort Air. He was extremely detailed going over my home, examing the furnace and ac. He was on time, professional and knowledgeable. But most importantly, he discussed a Lennox home ac/heating system. He explained things extremely well. So well that I understood everthing he said. I questioned everything. He answered everything to my satisfaction. He left me feeling good about our interaction. I believe him to be honest and transparent. I believe after we get several estimates we will allow this company to do the work.

Review 19 (2020-07-20 - Rating: 5)
Highly recommend Custom Comfort Air. From the beginning of the process to get 2 new ACs and Heaters everyone at Custom Comfort Air was amazing and extremely helpful and professional. One of the best companies I have had the pleasure to do business with. Also, the installers, LUIS, MOISES AND MANUEL were excellent.

Review 20 (2023-06-06 - Rating: 5)
The level of service from the front desk to Johnny, our technician, were above and beyond. Professional, thoughtful, and thorough. Would and will use them again.

Review 21 (2023-06-09 - Rating: 5)
Colt was very professional and courteous. He gave me options on repairs and free pricing on replacement options.

Review 22 (2023-04-18 - Rating: 5)
Pretty happy with these folks. Use them for HVAC system check ups and maintenance.Johnnie handed Spring check up this year. On time. Professional.

Review 23 (2021-01-28 - Rating: 5)
Edwin went above and beyond. He was very professional. He explained everything to me and answered all of my questions. I would highly recommend him.

Review 24 (2023-10-18 - Rating: 5)
Tech was efficient, polite and knew what he was doing. Thank you for responding same day.

Review 25 (2022-11-04 - Rating: 5)
Jesus is very professional and courteous and does a great job explaining what he is doing and any recommendations.

Review 26 (2022-11-03 - Rating: 5)
Colt Brown explained everything clearly and gave me information for a new unit when we need it.

Review 29 (2022-11-02 - Rating: 5)
Good service professional and gives information on maintenance

Custom Comfort Air