Britton Service Group

Photo of Britton Service Group

Located in Houston, Texas

Address: 1630 Shenandoah Dr, Cedar Park, TX 78613, United States

Phone: +1 737-263-5733

Rating: 4.9

Services

  • Online estimates
  • On-site services

Categories

  • Air conditioning contractor
  • Air conditioning repair service
  • HVAC contractor

Latest AC Repair Services in Houston

Comments

  • Review 1 (2024-10-08 - Rating: 5)

    Set an appointment on their website for the afternoon, got a pleasant call from them within about 30 minutes to confirm and get some info from me.Jon came out right on time, checked my ac found the issue, fixed it, gave me a quick education on my setup and some much needed advice on personal maintenance as well as some things to take care of to ensure good working order.Jon was very knowledgeable and friendly. I joked he should do a seminar with people in the area because it was all good info that would take hours of YouTube research to figure out haha. Will definitely use them again and recommend them to friends.

  • Review 2 (2024-09-19 - Rating: 5)

    Jon and the Britton Service Group are truly fantastic.Honest human beings helping others get good working AC.On time, friendly, open and honest. Cant recommend them enough.

  • Review 3 (2024-08-21 - Rating: 5)

    Britton is always responsive, honest, and very reasonably priced! So glad we have found someone we can trust that can keep us cool during Texas summers!

  • Review 4 (2024-06-26 - Rating: 5)

    Highly recommend. Have Britton do my yearly service and recently had them replace the entire system. Great communication every year and very easy to work with.

  • Review 5 (2019-06-22 - Rating: 5)

    This is the third air conditioner weve purchased from Britton Service Group (for 2 different houses) and weve been happy with all three. For this one, it was to replace our 17 year old downstairs unit. Jon Britton came out and did a great job talking me through all our options and answering our questions. They were able to get our installation done right away by his very professional installers. Everything came out perfect. And just like the last two times, he had the best price by far of all the bids we got. Highly recommended.

  • Review 6 (2019-06-08 - Rating: 5)

    John, the owner, arrived on time for the estimate appointment and quickly prepared estimates for several options. The estimates were below a competing dealer. I was impressed with Johns professionalism and knowledge in recommending a whole house air purifier to combat a mold issue we had. John also quickly responded to my request to modify the quote once I decided on the options I wanted to proceed with. Once I accepted the proposal, the work was started and completed on the date promised. John also completed and filed the necessary forms on my behalf to get a rebate that my utility company was offering. Thus far the system has been working well and we are pleased with the results. I would recommend Britton Service Group.

  • Review 7 (2019-07-27 - Rating: 5)

    Britton Service was amazing all around, starting with John. My AC unit was pretty much dying and mind you, I’ve only been in my house a little over a year. I had be dealing with other companies coming in and out just putting bandaids on it. Some didn’t know what they were doing but didn’t hesitate to charge me for their services, no matter what! I just got tired and decided to replace my AC all together. So, I started searching reviews and calling around to places. Britton was the 2nd quote I got. John came in and he is a super cool and mellow guy. Very professional! Explained their products and prices and even financing in detail. I was pretty much sold once he was done explaining. Plus, my electric company gives a rebate for AC replacement and Britton processes the rebate for you! It was all so easy and such a relief! I was even more impressed that after the install, John actually came through to double check their work and made tweaks as necessary. So amazing! I couldn’t have found a better company to work with. I would HIGHLY recommend Britton Service Group to anyone in the market for a new AC unit!

  • Review 8 (2023-10-22 - Rating: 5)

    Britton replaced two HVAC systems in our house. My experience was great throughout the whole process. From what I can tell, they offered me high-quality products to a fair price (about 20-30% less expensive than most other offers that I got) and every interaction I had with them felt very sincere and transparent.There were a few things that stood out to me.1/ Responsiveness:Jon was super responsive. Ive been sending him a ton of questions throughout the process and it never took more than a few hours (usually less) to respond.2/ Customer service:When it came to payment, I somewhat misunderstood the process (note to myself - debit cards incur the same charges as credit cards for business payment transactions ;) )While it was my mistake for not having listened properly and for not having an account at a local bank here in Austin, Jon went out of his way to make sure that I dont pay the extra 3% credit card fee. I think I would have been as happy as a customer paying the additional 3% - but I appreciate Jons flexibility a lot.3/ Process supportOur attic situation is a bit weird. The previous owners spray-foamed and encapsulated it, but not entirely. This resulted in a few open questions around which type of furnace to use. Ive discussed this topic with other local HVAC companies as well but Jon handled it best - and helped me to get a local inspector stop by beforehand to verify that we could go ahead and install the furnace we wanted to. I appreciate the extra mile that Jon went for this - other companies Ive talked with just tried to sneak in another $10k for a more efficient furnace (which is super useful here in Austin..) or required me to install 230V outlets in the attic for heat pumps which is surprisingly expensive.4/ Cleanliness:The team that came on installation day was quick and efficient and everything seems to be working fine. They rolled out protective cover for the carpet and vacuumed everything before leaving.5/ Support:At some point while discussing your HVAC situation with service companies, they talk about maintenance. Most of the recommendations I got from other companies were always about how often I should call them to do paid maintenance (or better yet - subscribe to a maintenance + extended warranty package). It felt more than a sales pitch with lock-in tactics than sincere tips.I dont believe Jon ever mentioned their maintenance plans (which Im sure they offer..) but instead provided practical tips and tricks on what I can do myself to get the most out of our new HVAC system.6/ No car comparisonsThe most important point of all - when working with Britton they never compared HVAC systems with cars trying to sell me that Mercedes or BMW. You wouldnt believe how much I hate these car comparisons. Youre German? Let me ask you this - why would you buy that old Subaru when you can drive a Mercedes? Really?

  • Review 9 (2021-05-27 - Rating: 5)

    Could not get to my computer to write this review fast enough, and this honestly may be the first time Ive ever done this. I cannot say enough good things about Jon Britton, and his crew of professionals. At every level of this group from the scheduler/dispatcher to the installer everyone was delightful to deal with. I just had an entire new system installed after they had been servicing my old system for years...it was finally time. His guys were on time, did fantastic work, cleaned up after themselves, and answered all the questions I had.Jon too went above and beyond when the unit that we had originally decided on was on back order. We were still able to hit our original install date, and he even offered to install an upgraded system at the price we originally agreed upon to ensure that the job was done in a timely manner. He did not have to do that, and just goes to show how committed he is to his customer, and keeping his word.If you are in the market for a new system, or are weary of getting a new one as I was give these guys a call, and I can assure you that you are in good hands!

  • Review 10 (2017-10-05 - Rating: 5)

    I recently started with Britton Group for Maintenance on my HVAC system. Corinne was great in helping me get started and Steve was very good and on time to do the work. It is hard to find good service for this type of work, but Britton Group couldnt be better. Steve was on time, took the time to help me understand what he was going to do and did the work in a very professional way. I would recommend this group anytime.The next service visit was Oct 5, 2017. Steve came out as scheduled and did an excellent job on servicing to get my furnace and air conditioning ready for the fall and winter season. His work is excellent. I can be assured that whatever he does will keep my systems running.

  • Review 11 (2019-07-20 - Rating: 5)

    Its very difficult to find a service company that you are comfortable working with and would recommend. Britton Service Group is one of those companies that I would recommend hands down to anyone looking to get responsive, polite, efficient, trustworthy, knowledgeable and reasonable pricing for your A/C and heating system needs. We have had them come out and quote for a mini-split for a garage room, heating issues and clogged drain lines and each time, I was absolutely pleased with the work and cost. Jon is very thorough and during one of his visits to troubleshoot and repair a faulty gas heating igniter, he brought to my attention that our carbon monoxide detector battery was dead, Im so grateful he thought to check this for my familys safety. Thank you Britton Service Group for setting a high bar, we really appreciate you!

  • Review 12 (2023-11-21 - Rating: 5)

    I want to start off by saying that my experience with Britton has been excellent. I submitted a question during the weekend not expecting to hear anything until the following business day but instead within an hour John called me personally to address my question and get me set up with the soonest appointment they had available. John also was the technician who came by my house and checked my system. I was very impressed with his patience while I explained my concerns with my current HVAC system and how he took the time to explain the options available to me as well as getting me an estimated quote within a few minutes.EDIT (8 months later): If I could give 6 stars, I’d give them out. John is nothing short of a superstar. One of the most professional HVAC guys I’ve met and not one who is trying to sell you snake oil. He installed a full new system and despite there being a hiccup with the ordering he took full responsibility for it and did not make me jump through hoops to get it resolved. One of the best HVAC companies in the area!

  • Review 13 (2022-05-09 - Rating: 5)

    Our AC unit stopped functioning and running cool air through the house. We called Britton at 7:30pm on a Sunday evening and they had someone available to help the next morning. John showed up right on time, was polite, professional, and helped explain what was going on with our system. He answered all of my questions and did a great job. They will absolutely be my first call next time.

  • Review 14 (2017-01-20 - Rating: 5)

    Corinne is amazing! Very professional, knowledgeable and so nice. Being new to the area and looking for a long term relationship, I researched a lot of A/C/Heat businesses and it was the best decision going with Britton Service Group. Corinne was very patient with me answering all my many questions on my first call to them and ultimately we became their customer. They are taking wonderful care of us having come out to do a semi-annual of the AC system and most recently a semi-annual of our Heating system. Jon, the Technician is great. On time, actually arrived earlier at my request so I could get on in to work, yet did a thorough check of our furnace system; replacing our attic filter and giving me a Heating Checklist of 28 different General/Gas inspections checked! The A/C/Heat Pump Checklist back in the late summer Jon checked 29 different things, including writing down pertinent Temperatures regarding our Condenser and Evaporator. Britton Service Group is so Caring and Professional. Thank you! A Very Happy Customer.....

  • Review 15 (2017-06-16 - Rating: 5)

    Our experience with Britton Service Group was great (considering we were dealing with an unwanted big expense!). They came out to quote us for a new A/C the day we called, gave us several options for replacement and all were competitively priced. They got us scheduled quickly, the two workers seemed to be very efficient and thorough. Weve already gotten the new system inspected by CPS, and it was given their seal of approval. Wed definitely recommend Britton Service Group and would use them again for any future repairs/replacements.

  • Review 16 (2019-10-17 - Rating: 5)

    Very courteous, responsive, and quick to get an appointment. We needed to replace our old system immediately, and Britton was extremely helpful. We had a new system installed in less than a week, AND they accommodated us when we asked to move our condenser to the other side of our home. They made it a simple process. AND they helped us with the paperwork to get a rebate from the electrical company! We are extremely pleased with this company and recommend them to you.

  • Review 17 (2017-07-14 - Rating: 5)

    Nick was great! Our AC was blowing, but no cool air and its hot in July. Nick called and was able to come before the scheduled time. He thoroughly checked the AC, explained what he found. Fixed the immediate issue (capacitor). And, made suggestions to improve the AC performance that can be undertaken later (add another return air).He was patient with all my questions.And, was dog friendly!I will definitely call Britton Service Group again!

  • Review 18 (2017-06-14 - Rating: 5)

    Britton has been superb to work with---knowledgeable, prompt, courteous, on-time, professional, great communications and HONEST, both the office person and the technician. After a long search, we finally feel like weve found a reputable company we can depend on to be truthful with us. They have certainly earned our trust and future business.Id been looking for a good, honest company to service our 12 yr old heat pump. Id previously contacted 2 other Angies List A companies and all they did was tell me whats wrong with the heat pump and try to sell me new high-end systems. They were smooth talkers and I can easily understand how many people could be fooled by them. Thats the only reason why I can think of that would explain why theyve gotten such good reviews from others.Since the heat pump seemed to be functioning normally and they couldnt even agree with each other as to what the problems were, I decided to contact Britton and am so glad that I didnt fall for those other 2 companies scams. Not only did the Britton technician tell us that our system is functioning well and needs no repairs, he also told me why the other companies technicians diagnosis were incorrect.

  • Review 19 (2022-08-29 - Rating: 5)

    Incredible job on our full HVAC replacement at a competitive price. John Britton is a pleasure to work with. He really took his time to make sure all our questions were answered, and his team did an amazing job with the details (fixing the compressor slab, chalking, insulation on lineset, etc).They are definitely going to be my only call for hvac work moving forward.

  • Review 20 (2017-10-18 - Rating: 5)

    Nick at Britton Service Group has been so great to work with. Hes relaxed and confident and super easy to deal with. He always shows up on time and works hard to take care of my HVAC issues (no matter how hot it is up there in my attic!) He is friendly and honest and very thorough.

  • Review 21 (2017-06-12 - Rating: 5)

    Update: Weve had our system for 5 months now and are still very pleased.I highly recommend Nick and Britton Service Group for high quality work. We had a complicated project including some remedial work from a previous remodel. Britton put a lot of work into figuring out the best solution, and my husband and I are very pleased with the result.I had put a more detailed review on yelp early on. Here it is:We are very pleased so far. We are planning to get a new system and I like the fact that they carefully consider the particular house and its requirements. We have had AC/heat troubles on and off as long as weve owned this house (16 years) with two different systems, so we are hopeful that this detailed effort will pay off. They highly recommended a heat-load audit by a third party, which we did. We have numerous problems/mismatches with the current system and they are working on a good plan to address this. Of course, I cant give feedback yet on that endeavor. Weve had them out for two service calls to keep the current system running in the meantime. For one of those we were not charged in spite of significant effort expended.

  • Review 22 (2020-05-05 - Rating: 5)

    Easy to initiate a service call online. Technician was super professional and quickly diagnosed the problem. He even had the replacement part on the truck for single visit to both diagnose and fix for a bad relay. I originally found Britton Service Group on Angies List back in 2016 from their great reviews there and had them install a complete new replacement AC system and duct work. The followup service after the sale has been great. I have piece of mind that I have an AC company I can trust when I have a problem.

  • Review 23 (2019-09-04 - Rating: 5)

    I love working with the Britton Group. They have Corinne answering the phone, who is polite, organized, and very responsive. They have Jon and crew who have good equipment and knowledge to repair and install your system. I have used Britton to install a new system at my old home, and service my equipment at my new home. On the one occasion when they made a mistake, they stepped up and made it right. Love these guys - they are my go to AC company

  • Review 24 (2017-06-12 - Rating: 5)

    Fantastic service! The weather was getting colder so Jon came out the very next day and worked until after dark in the cold to finish the job. I couldnt have gotten better service at a more reasonable price if my own family was in the heating and cooling business.I have to say that Corinne, at the office was also fantastic.  She was astute, concerned, and responded quickly! Very impressive Customer Service.I was hoping that the Yelp reviews I found online were authentic and accurate. I was very pleased to find that they were.  In this world there are people out to make a buck, and there are people who want to help. Jon and Corinne are the latter. No wonder so many reviewers think of them as family.

  • Review 25 (2019-09-13 - Rating: 5)

    My realtor recommended Britton Service Group to me and Ive used them multiple times so far. We intially used them on a rental when the heat wasnt working in the winter and Jon worked tirelessly to figure out the problem. Due to that experience I decided to sign up for their VIP service to regularly maintain that system and mitigate any surprises. Most recently the AC at my primary home went out late at night and they were there the next day. Once we decided to replace the system they were able to get the entire job done the very next day. I trust Jons assesments and recommendations based on my interactions with him and would recommend them to anyone. Great company.

  • Review 26 (2019-06-06 - Rating: 5)

    Jon Britton is a solid local A/C specialist you can and should call on. He is Cedar Park TX local and runs his own business and its obvious his heart is in it. Our experience was positive throughout; from restoring cool air on the weekend to bringing his friendly crew out to install a new system, everything was great. We thank you Jon Britton for his timely, professional and very reasonably priced services!

  • Review 27 (2019-06-18 - Rating: 5)

    Our AC unit went out on a Thursday. On Friday, we called around to almost no results.Britton Service Group was the only company that were able to see us same day (other companies said they couldnt be out to our house until the following week). Corrine was the sweetest person over the phone and empathized with our need to fix the AC quickly, because of our dogs.John was able to come out within a couple of hours, diagnose the problem, and fix the problem the following Monday. In other words, John was able to fix the entire problem before most companies offered to even get to our place! In the future, Ill only use Britton Service Group due to their prompt service, flexible schedules, and knowledgeable staff.

  • Review 28 (2018-10-06 - Rating: 5)

    Just had my entire HVAC system replaced by Britton Service Group. The house had the original 40+ year old inside unit and it was time! Very competitive on pricing (got 3 other quotes). Did the installation within a day of giving them the go ahead. Quick to remove the old system and install all of the new components inside and out. They repaired the old support base and did a great job with the entire install. Very happy with how it all turned out.

  • Review 29 (2020-06-01 - Rating: 5)

    Within just a few hours of calling Britton Service Group for my A/C issue, Jon arrived at my house, diagnosed the problem, and fixed it at a reasonable rate. He was very knowledge, professional, and courteous. I definitely recommend them.

  • Review 30 (2017-06-12 - Rating: 5)

    Cant say enough about how we have been treated by Neal and Corrine and the rest of the Britton Service Group Klan. I had 5 estimates and chose Britton because of Neals initial visit to our home. There was no doubt he was the most knowledgeable and experienced representative that visited our home. One of the things he immediately recognized was the return air in our home was too small and needed another one added. He also went out of his way and worked with me on running thermostat wires to the new unit as to keep them hidden on the outside of our home. Everything done was profession in every sense of the word. Many Kudos to Neal and Britton Service Group. God bless all.

  • Review 31 (2019-07-01 - Rating: 5)

    Britton Service Group has been consistently helpful, communicative, and trustworthy. They have made me feel comfortable as a new homeowner that I am being taken care of and have always answered all of my questions clearly and honestly. I recommend them to anyone who has any AC needs!

  • Review 32 (2017-07-22 - Rating: 5)

    I called Britton on the basis of positive web reviews and now I see why they are rated so highly. Nick was great! Came to fix our AC on a hot summer day and had us back up and running in no time. Went out of his way to help us understand what was going on and what needed to be done to fix the issue. Pricing was very reasonable as well.

  • Review 33 (2019-02-05 - Rating: 5)

    We decided to work with Britton Service Group a year ago when the old ac unit suddenly died at our house. They were honest with us about the cost and risk of repair versus replacement and also were very competitive on pricing (got 2 other quotes). The service was awesome and we would highly recommend!

  • Review 34 (2017-07-16 - Rating: 5)

    I found Britton Svc Group by Googling 5 star AC service providers in Cedar Park when we were in a bind w/no AC at our small business. Weve since used them twice in the past 60 days. The 1st call was to our business, they were extremely responsive, helpful and professional. 2nd call was to replace an AC unit at our home. We received the same outstanding service...responsive, courteous, professional. Steve came out and followed up after installation and did some fine tuning. Corinne is the most friendly and helpful person to work with. We highly recommend the team at Britton!

  • Review 35 (2021-07-02 - Rating: 5)

    Jon was quick with my request and on time for the schedule. He was professional and polite. He gave us valuable suggestions and was able to get parts and fix it the same day. We highly recommend Britton Service Group. Thank you Jon for your help. The Neubelts

  • Review 36 (2021-09-21 - Rating: 5)

    When it felt like 7000 degrees outside our air conditioning stopped working. We needed help. Britton Service Group took care of us. We enjoy working with Jon. He is professional, knowledgeable and kind. Thank you Corinne and Jon for helping us, even on the weekend.

  • Review 37 (2019-06-24 - Rating: 5)

    I purchased a new AC unit from Britton 6 months ago and it has went so well I went ahead and just purchased their maintenance plan. This was one of the best experiences I have ever had, I did not feel pressured and John is an amazing guy. If you are in the market for any HVAC needs I strongly recommend Britton.

  • Review 38 (2017-07-26 - Rating: 5)

    Top Notch service! We had a major issue with an AC over the summer and Britton Service Group fixed the issue then helped us figure out a way to save money on that cost plus become part of their program! We saved and had a service contract to save even more if we had more problems. Great deal for a 10 year old piece of equipment.Thanks Britton!

  • Review 39 (2020-12-14 - Rating: 5)

    We have tried numerous AC service companies in Austin and have never been as satisfied as we are with Britton Service Group. We’ve had emergency type issues come up and they’ve always been able to come out the same day. Others will make you wait days or a week plus for emergency service. You can’t got wrong with Britton! We really appreciate their business!

  • Review 40 (2017-07-19 - Rating: 5)

    AC breaking in the middle of the summer is something you get right on and when this happened over the weekend I went with Britton because of their good reviews. They did not disappoint. They were on-time courteous and quickly diagnosed the problem. The return visit to install the part needed was the same: professional and quick. If I have AC issues, I wouldnt hesitate to call them.

  • Review 41 (2020-01-15 - Rating: 5)

    Outstanding customer service and professionalism. I received an in person estimate on Sunday when our HVAC had broken down (for the last time) and the unit was replaced with a high quality Carrier unit by Monday afternoon, followed by a quality control check my their outstanding technician John. The installation crew were top notch professionals. I very highly recommend this outfit.

  • Review 42 (2020-01-14 - Rating: 5)

    Britton Service Group is top notch!! Corrine in the office is always pleasant to speak with and polite. John is willing to go above and beyond. They have earned my business through the value, quality and professionalism they provide.

  • Review 43 (2020-09-15 - Rating: 5)

    UPDATE 9/15/20: Had another HVAC replacement done last week, old unit was over 12-years old. Jon was very prompt, punctual, and also creative. Weather delayed installation, and he was able to suggest interim solutions. My go-to HVAC guys, professional, honest, and thorough.Ive used Jon and his team at Britton more than a dozen times for my various properties. Nothing but great experiences, always prompt, very professional, courteous, and excellent pricing. A number of my condos are high-end, and I especially like the fact that they are neat and leave the place tidy afterwards.

  • Review 44 (2020-09-28 - Rating: 5)

    Left service request online late one night and the next afternoon the tech was there and fixed my AC in half an hour. These guys are the best and the dispatcher is nice and courteous. Price was very reasonable also. Have used them several times, always fixed right the first time.

  • Review 45 (2018-12-25 - Rating: 5)

    As if often the case, we had our HVAC system decide to stop cooling the house during peak summer time in 2018. We recently had the system serviced and werent expecting another failure. Yet that didnt stop the compressor for dying late on a Friday evening.Naturally, I called and e-mailed multiple places. Britton was not only the first to return my VM, but were able to stop by later that evening. Not bad for a weekend.They quickly diagnosed the compressor had died. They could either check around for an expensive part on Saturday and try to get it replaced. Or just replace the entire HVAC system. Consider the one we had was over 7 years old, a less than reliable brand, and presented multiple failures, I opted for the second option.That decision was also helped by the fact that theyd be able to install the entire system the very next day, on Saturday. Not to mention it was reasonably priced. Dont get me wrong, it was still a large unexpected expense. But I got a new Carrier system with 10 year warranty that would even save money due to being newer, higher SEER, more efficient, etc.I should note there was an issue after installation. They forgot to remove some foam material which resulted in poor airflow. The same very knowledgeable technician came on that same day, during the evening, and quickly diagnosed and resolved the issue.Its been several months since this was installed. AC, Heating, Ventilation, all working perfectly. Highly recommend these folks for your HVAC needs.

  • Review 46 (2019-06-07 - Rating: 5)

    I had an HVAC unit installed with zoning and fresh air venting capabilities. Now each zone is tightly controlled for maximum comfort while allowing fresh air to circulate thru the house. The process started with and honest and fair quote. The work was professional and the owner was responsive to further adjustment to the system. I would highly recommend Britton Service Group.

  • Review 47 (2019-06-15 - Rating: 5)

    Always prompt and fair pricing. I use them for my rental property as well as my own home. Great service and always takes the time to ensure that the job is complete -- fixed one capacitor on one a/c unit for my house and also ended up checking the other three units capacitors.

  • Review 48 (2017-08-06 - Rating: 5)

    There were three rooms in my home that just wouldnt get cool. However, Darryl and John worked hard to resolve the issues, personally coming to my house to make everything right. The air is now working great, and every room in my house is cold.I really am impressed with the way the company responded to my concerns as I raised them. Darryl even took a call from me at 6:15 AM, and personally came out within a couple of hours.

  • Review 49 (2019-06-07 - Rating: 5)

    Ive been working with Britton for a couple of years now for seasonal HVAC checkups. They are always on time, polite, and thorough. I havent had any major issues with my HVAC systems, so they must be doing something right.

  • Review 50 (2020-06-08 - Rating: 5)

    Great service. Called another company and am still waiting for them to call me back. Britton called me back the same day I requested service and sent a technician within a couple hours. Jon was very informative regarding our system and possible upgrades that may need to be done. Will only call them in the future.

  • Review 51 (2020-04-14 - Rating: 5)

    Repair guy arrived in a timely manner. Professional appearance and demeanor and with a very friendly manner. Was extra respectful of property. Used correct covid-19 precautions while he was here. Was very factual with the prognosis of my A/C issues. Performed needed work efficiently. Delivered the bad new in a caring manner. Sent estimates for what needs to get done quickly - they matched my research on the work discussed. Will more than likely use them for the needed work.

  • Review 52 (2017-06-19 - Rating: 5)

    Fantastic service! Steve was very informative, punctual and professional. We had the A/C checkup for $49 (found the deal on Angies List) and could not be happier! They scheduled within a day and gave me a two hour window from 11-1, which Steve called right at 11 to inform me he was on his way and an ETA. All in all, phenomenal!

  • Review 53 (2020-01-15 - Rating: 5)

    I have used Britton for several years now. They provide excellent service at a reasonable price. Best of all, they dont try to sell me $#@& that I dont need like every other HVAC service I have used previously.

  • Review 54 (2017-06-14 - Rating: 5)

    There is nothing worse than your AC going out during a Texas summer but there is nothing better than being able to rely on a company and their employees to get you taken care of. Nick S. showed up early (2pm-4pm window and arrived 15 mins early) to look at our AC unit and quickly determined what the problem was and fixed it. Throughout the entire process he explained what the issue was and the steps he was taking to fix it. Nick is a very personable guy and I appreciate the extra effort he took to explain everything to me. I was so impressed by his service that I signed up for their maintenance plan. Dont leave it to chance by selecting another company go with the sure shot!

  • Review 55 (2016-12-22 - Rating: 5)

    Nick came to replace a sensor on our heater and was punctual, he even showed up a few minutes before the appointment time. He took care of the problem quickly, there was a 2 hour window for taking care and it took him just over an hour to complete the work. He was polite and friendly!

  • Review 56 (2017-06-18 - Rating: 5)

    I truly cant speak highly enough of these guys. I came home on a Saturday evening to no AC and an 85° house with a toddler. Today is Sunday, Fathers Day, about noon and I have A/C cranking and house temps moving back to normal. Great price, wonderfully efficient. If all service companies were like this the world would be a better place. I cant say thanks enough to Briton.

  • Review 57 (2019-01-18 - Rating: 5)

    Called them about my furnace not blowing at 4:45 in the afternoon and they had a tech at my door within an hour. Problem diagnosed and they were out the next day to fix the issue with the needed part. I cant say enough about the customer service and responsiveness both from Corinne on the phone and from John the tech. Ill definitely be calling them for any future HVAC concerns.

  • Review 58 (2019-06-06 - Rating: 5)

    John is great at what he does. His crews are responsible and knowledgeable. He works until the job gets done to your satisfaction. I highly recommend Britton as your HVAC contractor!

  • Review 59 (2019-09-30 - Rating: 5)

    The Britton Service Group really tries their best to do the best possible work at a fair price. They are a locally owed business that will give you friendly and personable service.Give them a try!

  • Review 60 (2017-06-13 - Rating: 5)

    Steve arrived on time...... He was very friendly and professional in his work. He measured starting current, system pressures, added freon and explained why my system was more noisy when starting in the heat pump cycle than in the cooling cycle. I would use the company again and would be pleased if the service tech was Steve.

  • Review 61 (2017-06-27 - Rating: 5)

    So I have had my new AC system for almost two years now, and I can tell you that my summer electric bills have decreased by about 30% both years. If that is not reason to call for a quote on a new AC, I dont know what is. August 2015 electric bill was $325. August 2016 electric bill was $191. My highest electric bill this year so far has been $143 with the thermostat set to 70 degrees most of the day. Newer AC systems pay for themselves in no time so if you are tired of high electric bills, take advantage of local rebates and financing options and start saving money today.

  • Review 62 (2017-06-26 - Rating: 5)

    If I could give Jon an entire galaxy, not just five stars, I would.Jon is extremely ethical and extremely reliable. On occasions he would come all the way to my house and found the problem to be simply a matter of identifying the root cause, and could be fixed by picking out the tree branches, or the symptom had disappeared and nothing was to be done, and he would charge me nothing. But, I couldnt let an A/C expert driving around town for nothing. He needs to be compensated for his time, for the wear and tear to his vehicle, for the fuel cost, and for his expertise in identifying the problems.Yes, hes as good as it gets. Thats the truth.

  • Review 63 (2019-06-03 - Rating: 5)

    Britton has been fantastic. They have approached my job with skill and knowledge, but more importantly such integrity and a sense that they are going to do right by me no matter what and that feels so rare these days.

  • Review 64 (2021-08-17 - Rating: 5)

    Jon and his team are very responsive and professional. Excellent service all around and at a fair price. I appreciated his honesty and insight and will definitely use their services again in the future.

  • Review 65 (2019-07-01 - Rating: 5)

    Our technician was courageous, professional and knowledgeable. He quickly diagnosed the problem and had our air going immediately.I am a big fan and will use Britton again.

  • Review 66 (2020-01-15 - Rating: 5)

    Had two of my AC units replaced within a year with Jon and team - very reliable, prompt and goes to lengths to make sure their clients are satisfied, highly recommend.

  • Review 67 (2017-07-12 - Rating: 5)

    This company is AMAZING!!! They are TRUE to their word! The cost is SO reasonable for the level of Quality Service you receive!! And their personnel, well Nick and Corinne are the absolute BEST!!! I HIGHLY, HIGHLY recommend Britton and Nick and Corinne!!BRITTON IS MY GO-TO SOURCE!!!

  • Review 68 (2016-12-10 - Rating: 5)

    If you are looking for good, Air Conditioner and Heating services go to Britton Service Group. We are in our 80s & 90s have done business with lots of companies and found Britton to be the best!

  • Review 69 (2022-08-15 - Rating: 5)

    Always on-time, no nonsense work with Britton. Ive used John exclusively for ten years for all HVAC issues. A+

  • Review 70 (2019-06-25 - Rating: 5)

    Honest, fair, and dependable. That about says it all. I have had nothing but great experiences in dealing with Britton. After getting burned by two other AC companies, I am glad to have found these guys.

  • Review 71 (2017-07-05 - Rating: 5)

    Very professional team both in the office and the field. Plenty of time with the 30 minutes heads up call, email of contacts and another email regarding what tech was coming, finally another one with billing and follow up information. I highly recommend this company.

  • Review 72 (2020-05-16 - Rating: 5)

    Jon is insanely excellent at solving your HVAC system issues quickly. He fixes your problems without adding on unneeded extras. In other words, hes honest.

  • Review 73 (2017-07-07 - Rating: 4)

    Nick was very professional and honest -- even explaining that I didnt need one of the repairs I thought I did. And the price was very reasonable. Id definitely use Briton again.

  • Review 74 (2020-04-30 - Rating: 5)

    Britton Service Group installed our AC quickly professionally and smoothly John Britton is easy to work with very genuine cost-conscious and thoughtful you cant go wrong with this company

  • Review 75 (2019-05-16 - Rating: 5)

    Fast and friendly service, very thorough. Just scheduled an AC tuneup and they found the refrigerant was low and the capacitor was going bad. They were able to fix it quickly.

  • Review 76 (2019-05-16 - Rating: 5)

    Fantastic Group of folks! Ive been a customer for about six years. Service and courtesy are first rate! They take the worry out of my HVAC.

  • Review 77 (2017-10-14 - Rating: 5)

    Corinne promptly returned my call, answered my questions, and scheduled my service call. Nick arrived on time, installed the new thermostat and took care of other issues with my furnace.

  • Review 78 (2017-10-11 - Rating: 5)

    I have been using Britton for a few years now and I trust their team with my AC service needs. Never have to question their costs because of their honesty and money they have saved me by giving me options.

  • Review 79 (2016-12-11 - Rating: 5)

    Steve was very helpful, kind and polite at his visit at my home and my daughters home next door. He explained what he was doing and the results. I recommend him and the company highly

  • Review 80 (2019-08-21 - Rating: 5)

    I called Britton around 2 PM and Jon was here by 4 PM. Very quick and extremely knowledgeable. Very impressed with their service.

  • Review 81 (2019-07-05 - Rating: 5)

    Positive experience, found the technician John to be up front and professional gave me options and explained each . Pricing seemed competitive in my opinion .

  • Review 82 (2017-09-05 - Rating: 5)

    We have used Britton Service Group for years. Honest, available, and reasonable. Highly recommend them!

  • Review 83 (2024-05-01 - Rating: 5)

    Will definitely use again. Super responsive and very professional.

  • Review 84 (2020-06-24 - Rating: 5)

    Emergency call was placed at 8am this morning. Service man showed up just before 10am. Problem was fixed before I had a chance to ask what was wrong. I highly recommend this company!

  • Review 85 (2017-06-12 - Rating: 5)

    They do a great job and have great customer service. I have a contract with them on 3 houses and would recommend them to anyone. 5 star business!

  • Review 86 (2019-07-13 - Rating: 5)

    Jon and company did a great job listening to our needs, then installing our new unit quickly and neatly. Great job!

  • Review 87 (2017-07-09 - Rating: 5)

    Late on a Saturday afternoon my AC unit needed repair. Nick responded to my call and within 30 minutes I was back up and running.

  • Review 88 (2019-09-27 - Rating: 5)

    Friendly and fast, two great traits in the AC business in Texas . Will use again and recommend to any searching for help.

  • Review 89 (2019-06-26 - Rating: 5)

    They came out fast and the technician was very knowledgeable and honest. Prices were fair. I would definitely recommend!

  • Review 90 (2016-12-15 - Rating: 5)

    I highly recommend Britton, Ive been using their services for over a decade for our office & my home.

  • Review 91 (2017-02-24 - Rating: 4)

    Always professional and informational staff. I have recommended Britton to at least three friends.

  • Review 92 (2019-06-25 - Rating: 5)

    Ive only had to call them a couple times, but theyve been professional, prompt, and honest. The prices seem fair, too -- I couldnt ask for more than that!

  • Review 93 (2016-12-16 - Rating: 5)

    Quick and professional service. Nick was great. Did an outstanding job diagnosing and fixing my issue.

  • Review 94 (2019-07-20 - Rating: 5)

    Excellent communication and service. I will not call anyone else for any heating/ac needs. First class company!

  • Review 95 (2017-09-05 - Rating: 5)

    Excellent service. Steve was great. He didnt leave until problem was solved. Thanks so much.

  • Review 96 (2019-06-29 - Rating: 5)

    It was great working with them. I highly recommend them to anyone who asks. Very professional and on time.

  • Review 97 (2017-07-25 - Rating: 5)

    Prompt and timely service whenever needed. When a follow-up was required, my request was prioritized and handled well.

  • Review 98 (2020-10-27 - Rating: 5)

    Best service we’ve ever received from an air conditioning company in Austin.

  • Review 99 (2020-01-15 - Rating: 5)

    Britton always responds quickly and does the job right! Thanks Jon.

  • Review 100 (2019-05-31 - Rating: 5)

    Great service and reasonable prices. Super easy to work with an no upselling!

  • Review 101 (2020-07-23 - Rating: 5)

    Great folks, fast, affordable and always on time. Have been using them for 4 yrs .

  • Review 102 (2020-06-23 - Rating: 5)

    Very professional and honest. Explains work thoroughly. Highly recommend!!

  • Review 103 (2020-05-11 - Rating: 5)

    Always consistently good. My go-to HVAC company

  • Review 104 (2020-07-20 - Rating: 5)

    Responded quickly and fixed my The broken capacitor on my AC at a fair price

  • Review 105 (2023-07-11 - Rating: 5)

    Great service fair pricing.

  • Review 106 (2017-01-07 - Rating: 5)

    Always solid, quality service. Very easy to work with.

  • Review 107 (2020-04-22 - Rating: 5)

    Knowledgeable staff took care of the problem quickly. Appreciate their service.

  • Review 108 (2020-07-20 - Rating: 5)

    They really take care of their customers, weekdays and weekends.

  • Review 109 (2017-07-17 - Rating: 5)

    Great Service. Complete job completed in one day

  • Review 110 (2021-09-28 - Rating: 5)

    These guys rock. Unbelievably easy to work with

  • Review 111 (2020-04-28 - Rating: 5)

    Outstanding, prompt, professional service!

  • Review 112 (2019-10-28 - Rating: 5)

    Excellent professional service!

  • Review 113 (2019-07-18 - Rating: 5)

    Prompt and great service

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