Arctic Air Conditioning & Heating Inc.

Located in Houston, Texas

Address: 405 30th St, Lubbock, TX 79404, United States

Phone: +1 806-749-2327

Rating: 4.6

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Comments

Review 1 (2024-12-21 - Rating: 5)
Arctic Air set me up with an appointment pretty quick to get my central heat looked. They were able to get me an appointment the day I called, and the technician came by and fixed the issue same day. It’s been cold lately, so I was very grateful for their awesome customer service! I have used this company several times, and so far I have not been disappointed.Thank you Arctic Air for being very reliable and courteous!

Review 2 (2024-11-28 - Rating: 5)
I recently had the pleasure of working with Arctic Air Conditioning and Heating, and I couldn’t be more impressed with their service. We had been dealing with a frustrating issue with our air conditioner for several weeks — it was blowing warm air, no matter how much we adjusted the settings. I decided to call Arctic Air, as my friends recommended them to me. Its my first time living in the Lubbock area, so I wasn’t sure of what company to go with. However, I’m very glad that I called the bear at Arctic Air! From the very first phone call, I knew I was in good hands.Melonie, who handled my call in the office, was outstanding. She was professional, friendly, and very clear in relaying all the necessary information about scheduling and service costs. She kept me updated throughout the process, which made everything feel seamless and worry-free.When the technicians, Chris and Weston, arrived at our home, I was immediately impressed with their professionalism and attention to detail. They quickly diagnosed the issue, which turned out to be a refrigerant leak in the system, and explained the situation in a way that was easy to understand. They even showed me the area where the leak was located and gave me an honest assessment of what repairs were needed and the associated costs.What stood out the most was how thorough and respectful both Chris and Weston were throughout the repair process. They worked efficiently, but without cutting any corners. They took the time to ensure everything was properly sealed and tested before leaving. It was evident they both take great pride in their work.By the end of the visit, our air conditioner was working perfectly again, blowing cool air as it should. I’m so grateful for the excellent service from Arctic Air, and I highly recommend them to anyone in need of HVAC repairs. Their professionalism, clear communication, and top-notch technical expertise made this experience stress-free, and I will definitely be calling them for any future needs!

Review 3 (2024-11-21 - Rating: 5)
Antonio with Arctic Air was punctual, polite and went above and beyond. I wish all service could be this good. He offered to walk around to avoid stepping on carpet, swept up even though there was a minimal mess and was courteous and thoughtful. I was really blown away and called immediately to say how pleased we were. 10/10 would recommend.

Review 4 (2024-11-13 - Rating: 5)
Arctic Air is the most professional service Ive ever used. The ladies who schedule are so friendly and accommodating. The technicians arrive on time every time and go above and beyond. They are professional and amicable. Thank you for a job well done!

Review 5 (2024-10-29 - Rating: 5)
Quick courteous scheduling to come out and get the furnace ready for winter. They were able to get there at 3:20 for a scheduled 3 pm appointment. Thats GREAT to me. They did a thorough exam, cleaning and furnace tuneup in a timely fashion. Im confident as long as I have power, I will have heat. 5 stars.

Review 6 (2024-11-06 - Rating: 5)
We had a great experience with Arctic yesterday. Our heat went out, and it was 40 degrees outside. They got to us quickly, and everyone we dealt with was kind, accommodating, and professional. From the first contact (super sweet receptionist) to the last, they made us feel like family. The service techs even complimented the smell of my dinner cooking in the crock pot. I highly recommend Arctic Air Conditioning & Heating!

Review 7 (2024-11-15 - Rating: 5)
Called to repair my central heating unit. The tech was friendly, knowledgeable and efficient. He had to order a part, which he then installed when it came in. Ive used Arctic Air for several years and am always pleased with their service.

Review 8 (2024-04-06 - Rating: 5)
A+++ We cannot say enough about this company. Our experience was wonderful with Melanie at the office, and with all the service technicians. They were responsive, listened to our needs, provided reasonable (affordable) options, and quality service. We had to replace our entire HVAC system and they did a superb job. I appreciated their honesty and I felt I could trust their opinions. They provided the kind of service we hear about from days past - where you feel taken care of. We feel like we are in a great place now with our system, and look forward to working with this company for any future needs.

Review 9 (2025-02-04 - Rating: 5)
Definitely the best service!! The young lady that answers the phone (I am SOOOOO SORRY I cant remember your name... Im so bad with names) was always so professional anytime we called to bother her. Our heater went out right when all the cold air hit the first time, parts had to be ordered and there was a delay on delivering because of the weather. She kept apologizing, even when we told her it was ok and wasnt her fault! But sure enough as soon as the parts came in we were put on the schedule! For sure would recommend them to anyone! Thank yall so much for taking care of us!!

Review 10 (2024-11-27 - Rating: 5)
Been using Artic Air for years & both office staff and techs have always been courteous & professional. Recently decided it was time to have my 40yr old ducts looked at. They didnt just tell me what they saw; they showed me pics & video. They told me what I might consider & what wouldnt help. The next day, I heard from the project mgr who offered more options. I went with adding insulation and have been throughly pleased.Plus, they have not guaranteed results that may not be feasible. I feel like theyve always been upfront with whatever issue were looking at. Highly recommend!

Review 11 (2024-11-15 - Rating: 5)
This company has done work for us for years and are very thorough and very good. They also explain what they have done and give tips as to how to make your appliance last longer. I love their work.

Review 12 (2024-09-16 - Rating: 5)
They were awesome! Came and took care of us early Saturday morning. Very respectful and precise. Fixed our AC and had us back to feeling comfortable in lass that half an hour. Would definitely recommend their business to any family or friend.

Review 13 (2024-11-14 - Rating: 4)
Was told the technician would be here in 20 minutes, however it was over an hour before he arrived.Other than that, our technician was knowledgeable, informative, courteous, and resolved our issue in a very reasonable amount of time. Would gladly use this vendor again. Thank you.

Review 14 (2025-01-28 - Rating: 5)
The Artic Air Team, from Melanie taking my call to Shane and the guys taking care of our heating or air-conditioning problem, Debbie and I have always been happy beyond expectations. Thank you so much for taking care of us!Bobby Sanders

Review 15 (2024-10-21 - Rating: 4)
I love this business. They installed my AC and Heating units years ago. They keep it all running with a check up.My only negative is not being able to SCHEDULE appointments for the heating and cooling check till October. As I get older I tend to forget, so I use my calendar. My docs schedule me 6 months to 1 year out.

Review 16 (2024-11-11 - Rating: 5)
Artic Air installed a new air conditioning unit several years ago and we have used them since to do our yearly inspections. Great Company with Friendly and efficient employees. I would recommend them to anyone.

Review 17 (2025-01-22 - Rating: 5)
Were very satisfied with the service we received. The guys were prompt, very professional, and explained everything they were doing. They cleaned everything up afterwards. The Central works great so far ! Thanks !

Review 18 (2024-08-26 - Rating: 5)
Unfortunately, during the hottest week of the Summer, our AC went out. After just purchasing my home, I knew it was poorly maintained, but had tried to correct this and done all I knew to do.It was probably one of their busiest times and yet they were able to come out within 24 hours! Chris was the tech that came out and had our AC up and going in 30 min with some added helpful tips!Chris was so very careful to care for our home too! He had used our hose and put it back better than I had it which certainly I didn’t expect him too!

Review 19 (2024-08-16 - Rating: 5)
Great communication and service! Placed a service request through American Homeshield when our air conditioning stopped working and was assigned Arctic Air Conditioning. They quickly responded to let us know when a tech would be available and then completed the service promptly and professionally.

Review 20 (2024-10-24 - Rating: 5)
My experence with Artic Air was outstanding. The technician arrived as scheduled, explained the planded service, and immediately went to work. The was detailed and professional.I Highly recommend Artic Air for all you heating and cooling needs.

Review 21 (2024-06-26 - Rating: 5)
We were very happy from beginning to end of our service. The Compressor had to be replaced and we were told the replacement had to be ordered. It took a little time to get the replacement and the ladies in the office were so sympathetic and apologetic even though it was not their fault. As soon as it arrived the service men were at the house, polite, professional and got the job completed quickly. Highly recommend , you will not be sorry if you choose them.

Review 22 (2025-01-16 - Rating: 5)
We love Arctic Air. Theyre always prompt, very friendly, and reasonably priced. Theyre very fine folks.

Review 23 (2025-02-12 - Rating: 5)
Stacy, Shane, and Melanie provide us with top notch quality and exceptional service! Wouldn’t use anyone else for our HVAC needs!

Review 24 (2024-11-04 - Rating: 5)
Very good service. For a winter system check i thought $99.00 was a bit high considering it was less than 30 minutes. But having peace of mind I can deal with it.

Review 25 (2024-08-17 - Rating: 5)
Artic Aire got me in a day earlier than scheduled because of a cancelation.Shane explained me my options & after a few minutes I went out to him & asked him his professional opinion. He gave me several options & told me the office would call me. I spoke with Melanie who I give a perfect 10 score to for everything she did for me. She is on top of her job & makes you feel good about doing business with Artic Aire... The next day they sent of a installation crew. Chris & Caleb who were not only professional but made the experience of a total upgrade a decision I was glad to have made. I decided with Melanies help to go ahead & put a complete system in where my 91 3/4 year old mothers house which had gone completely out.The next morning again Chris in the installation dept & Xavier came to my Mothers house. Again I received an exceptional experience & was glad of my decision. I just want to reach out & thank everyone over at Artic Aire that I dealt with for all their professionalism & all the help they did for me. Thank you!

Review 26 (2024-11-22 - Rating: 5)
Routine mnt on the heater unit went efficiently and he was very helpful answering some questions I had. Will definitely keep using them!

Review 27 (2024-06-27 - Rating: 5)
So happy with my experience with Arctic. Drew the technician was here within an hour of when I called.it was after hours also. I had cold air in about twenty minutes. Drew couldn’t have been more professional and helpful. Thank you so much!

Review 28 (2024-06-18 - Rating: 5)
I was given a basic time frame for service, received a call letting me know when the tf unicorn was on the way and they were promptly there after that call. The technician took care of my issue quickly and he provided me with pointers on how to avoid the same issue in the future.

Review 29 (2024-06-14 - Rating: 5)
I have been meaning to get on here since last summer and talk about how wonderful Artic Air was to our family. From the initial call all the way to the end product the experience was great. Working with their experts made it a lot less painful to write a big’ol check to have our AC fixed. It’s been over a year and we haven’t had to call them back, but if we needed they would be our very first choice. Caring, professional, kind and clean. 100% recommend Arctic Air

Review 30 (2024-01-12 - Rating: 5)
The last two techs have been great! When I have questions, the techs will answer and show me what to look for when explaining things. A part had to be ordered, and they could install it the same day the part came in. Sylvia, the person I have talked with at the office, has always been kind and professional. I even had to call and ask her to let the tech know my husband was on the way. The tech arrived earlier than expected, and they were understanding of this. I highly recommend this place.

Review 31 (2024-06-05 - Rating: 5)
The service technicians arrived at my house and had the AC back on in a matter of minutes. I recently purchased this house, and thought I should have the HVAC system serviced, which was performed by another local company. This other company was less than stellar to say the least. However, the Artic Air techs found the issue, ironically, caused by the other company, almost immediately. After fixing the issue, the techs were patient and informative with my many questions regarding replacing the whole HVAC system. It was almost 5:00, but these guys made me feel like they had all the time in the world for me. Artic Air is the only heating/cooling company I have in my phone now!

Review 32 (2024-11-26 - Rating: 5)
Sorry Arctic Air for a late response...The service was very prompt and professional. I definitely will recommend this company.

Review 33 (2024-10-11 - Rating: 5)
The guys were very polite and did a good job. They were efficient and got everything sorted out quickly.

Review 34 (2024-07-25 - Rating: 5)
Company is amazing! The whole crew has always gone above and beyond to help us. With recent storms in levelland the got us worked in last minute. Melanie is amazing in the office and made sure to get us on books. Thank you so much!

Review 35 (2024-06-04 - Rating: 5)
Arctic Air is one of the best out there!!! They are prompt to get you scheduled and everyone from the office staff to the guys that come out to work on your unit are courteous, efficient, clean, and will get your ac up and going as quick as they can!!!!I highly recommend Arctic Air!!!!!

Review 36 (2025-01-15 - Rating: 5)
Always quick to respond for service. Super professional and on time. Would always recommend Artic Air!

Review 37 (2024-07-05 - Rating: 5)
Drew was amazing! He not only fixed our problem but gave advice on system maintenance! Kind and quick , great service !! Thanks Artic Air, you got a keeper !!

Review 38 (2024-01-12 - Rating: 5)
They were really busy and they would come as soon as they could to repair our heater. Drew was the technician and after he repaired it he made sure it was working properly. I would highly recommend Artic air. Sylvia,Melanie, Drew and Chris are doing a great job. Thank you God bless

Review 39 (2024-06-20 - Rating: 5)
In 20+ years of hiring Arctic Air my experience has always been a good one. They arrive on time, the employees are always friendly and accommodating and finish the job within a reasonable amount of time.

Review 40 (2024-09-10 - Rating: 5)
Shane was friendly and professional. He diagnosed the problem quickly and replace the defective capacitor and got the AC system working again.

Review 41 (2024-10-21 - Rating: 5)
Service technicians took care of my units maintenance in a timely manner and were professional.

Review 42 (2024-07-02 - Rating: 5)
Shane quickly figured saw why our AC was out, fixed it, double checked the unit and all is good to go. They have been super busy with the 100+ temps, but everyone I spoke with was awesome!

Review 43 (2023-06-24 - Rating: 5)
Upon receiving my work order through American Home Shield on Wednesday, Sylvia contacted me and asked what the issue was. She was very kind and respectful. After explaining the situation, she informed me that a technician would be dispatched by Friday.As soon as Shane arrived, he displayed a high level of knowledge and expertise. Upon my request, he repaired the issue I was experiencing and even installed a digital thermostat. (Something I had been meaning to do for some time). Arctic Air Conditioning & Heating exceeded my expectations in terms of professionalism and respect throughout the entire process.5 stars all the way!

Review 44 (2024-05-14 - Rating: 5)
Great service! Timely arrival by technician. Courteous and informative. Ive not had a bad experience with Arctic Air in the 14 years Ive done business with them

Review 45 (2024-01-03 - Rating: 5)
Cant say enough good about Artic Air! They replaced my whole HVAC system this afternoon. Melanie and Sylvia are so polite and keep you notified about options, timing, price, etc., and the work crew is exceptional, and personable. To say that Im elated, would be an understatement!

Review 46 (2024-11-28 - Rating: 5)
Excellent customer service. i requested maintenance and everything was done in a timely manner.

Review 47 (2024-05-29 - Rating: 5)
Arctic Air showed up the day after we called. They were able to get my AC unit running in a short time. Very professional. Although my home warranty doesn’t give me a choice who to use, I was very pleased to see that Arctic Air was assigned as they advertise on a good friend’s local podcast. I would definitely recommend and use them again!

Review 48 (2024-11-14 - Rating: 5)
Arctic Air was assigned thru my home warranty service for a seasonal tune-up of my heating unit. Prompt, courteous service.

Review 49 (2024-06-18 - Rating: 5)
They’ll show up when they say they will and give you an honest answer about your system. Whether repairing or replacing everything is done the right way. There’s a reason they’re repeatedly voted Best Of Lubbock. Best in town by far.

Review 50 (2024-08-23 - Rating: 5)
Would highly recommend this company. Arrived at the time given, very professional, resolved the issue and in a very short time had our A/C working again. Thank you!!

Review 51 (2024-11-27 - Rating: 5)
Came right after call was put in, next day had a issue, the came straight back out without any hesitation and fixed the problem. Thank you

Review 52 (2020-05-02 - Rating: 5)
My A/C quit working around 8pm on Friday night. Temps had hit 100 degrees at one point during the day, so it was a very warm evening. I put in the service request to my home warranty company and tried to not be too anxious over not being able to do my own research and select my own company. Turns out, I didnt need to worry, they selected a great contractor. I received a call at 830 Saturday morning and the technician was here by 1030. He knew exactly what to check and got it fixed in less than 10 minutes. So grateful for their speedy and professional service! I was prepared to have to wait till Monday, but they got me taken care of very quickly. He answered all of my questions with professionalism and patience. Made sure I understood what he fixed. Very happy with their service and would love to work with them again.

Review 53 (2024-05-31 - Rating: 5)
Been putting off adding an extra vent in our room, i wouldnt have waited so long if I would have know how quick and inexpensive it would be with Artic air. I was quoted way more by others. Now our bedroom is super cold and comfortable. Thank you Artic

Review 54 (2020-02-18 - Rating: 5)
From the moment the phone was answered through the completion of the job, Arctic air was top notch! Excellent customer service. The office was friendly and were able to schedule my appointment promptly. The gentlemen they sent, who were both amazing, are very professional and knowledgeable and offered suggestions and alternate solutions to my needs. Three cheers for Shane and Weston!! They had a clear understanding of the task and executed it. They went above and beyond the requested work. I will definitely be calling back in the future and will recommend Arctic to family and friends for their needs.

Review 55 (2023-06-21 - Rating: 5)
The technician identified the problem immediately and advised us as to what to do. He returned a short time later to diagnose the problem and all was resolved. We had a frozen unit because we did not change filters often. Live and learn! Change filters and your unit should function beautifully like ours is doing now! Excellent service and professional attention.

Review 56 (2023-06-15 - Rating: 5)
Drew and Jacob are awesome! From the moment Drew came over yesterday, he was punctual, professional and helpful. Jumped right into action to help us get our a/c replaced. They were back today and and respectful, worked hard and carefully. Angie/Melanie (I think that’s their names) from dispatch was also helpful and got us on the list. Thank you all for your hard work and cleaning things up too!

Review 57 (2023-10-04 - Rating: 5)
Artic Air is one of the best companies I have worked with. They were on time and fast. I loved how they took the time to explain each step of what was happening and why. They are a quality company that I would recommend to anyone I know.

Review 58 (2023-02-10 - Rating: 5)
Replaced heat pump. Mark and the other guys were great. Mark was extremely professional and took time to answer my questions. It was a lot of work (5 hours) and they did a great job. Arctic has always be very professional and responsive in the 10 years that Ive been a customer. Thank you.

Review 59 (2024-11-04 - Rating: 5)
Thank you so much. The guy were very helpful, super kind, and polite, as always.

Review 60 (2024-06-28 - Rating: 5)
Everyone was so courteous and knowledgeable. Office staff went above and beyond to make sure I understood all of my options. Service techs were professional and efficient.

Review 61 (2024-10-30 - Rating: 5)
The service on our unit was efficient. The technician was personable.

Review 62 (2024-10-01 - Rating: 5)
Super fast service. Great communication and very friendly staff and technician. Problem solved.

Review 63 (2023-07-20 - Rating: 5)
Thank you so much Artic A/C! Technicians were able to install a new AC unit & thermostat within the next business day. Melanie was very informational on explaining what was wrong with my old unit and guided me through my options.

Review 64 (2023-02-15 - Rating: 5)
I have used this company twice in the last 3 years, both on my heating system. The first was just a minor tune-up, but the second was a replacement issue for an A/C-heater fan that was wearing out after only seven years, by a very reputable manufacturer. Ugh! The result was the replacement fan was nowhere to be found and the factory said a new part would be available in 2-6 weeks. This was unacceptable and Arctic Air even admitted they couldnt guarantee it wouldnt take longer based on recent transactions with this factory.We elected to purchase a new A/C Heating System rather than take chances with a company who has become unreliable.All of the people at Arctic Air have been amazingly easy to work with, from Sylvia at the front desk who was always aware of the status of our problem, to all of the technicians who first assessed the problem, and completed the installation in a very timely and professional manner, to Melanie who worked tirelessly to find all possibilities and finally the correct arrangement for us, then to have it installed completely in one day after we made the decision. Everyone there is very professional, courteous and extremely caring. Its no wonder they have been voted Best of the West and have an A+ rating with the BBB. I highly recommend this company for your A/C and Heating requirements.

Review 65 (2024-08-17 - Rating: 5)
Saved me from melting and installed an awesome system that runs so quiet I cant tell its even on. Techs were all friendly and respectful and office staff went above and beyond. Thank you!

Review 66 (2020-02-19 - Rating: 5)
Excellent experience - fast same day service, Shane the technician very courteous and knowledgeable, price was very good. Quoted price before work began. Definitely will use them again. I have had a hard time getting a good and reliable ac service company that can respond quickly and do the job correctly without up selling or charging exorbitant amounts.I called them 7:30AM for malfunctioning furnace, Shane arrived at noon. Called in advance and arrived as promised. I described to him the symptoms and without looking at the unit he already knew it was most likely a dirty flame sensor. And it was. He knew the equipment very well, I have a 10 year old Amana unit, and he solved the problem in 15 minutes.I did sign up for their semi- annual maintenance plan and he credited the service charge toward the cost of the plan. He did not up sell me on it I asked him about maintenance and he made me a good offer.I have had plenty of bad experience with other contractors before, including some who wanted to up sell me on a bunch of stuff I did not need.

Review 67 (2023-02-07 - Rating: 5)
Anyone contemplating air/furnace repair Artic Air is the company to contact. My AC needed repairs. Melonie was professional and straight forward. She was very patient with all my questions. The gentleman repaired my AC was conscientious and respectful of my home. From my phone call with Melonie to the completion of the repairs I give a 5 star rating. The employees of Artic Air are knowledgeable, trustworthy, reliable, and respectful.

Review 68 (2024-11-23 - Rating: 5)
The techs were knowledgeable and polite. Would want the same people back again

Review 69 (2023-07-09 - Rating: 5)
Arctic Air took great care of me and my family. Very professional and friendly. Diagnosed and repaired the problem’s quickly. I would highly recommend Arctic Air Conditioning & Heating.

Review 70 (2019-12-17 - Rating: 5)
I called Arctic Air when my heater went out and spoke to Melanie and she arranged for Shane (service technician) to come out and take a look at our heater. I was very impressed with how fast they were able to be at my house to come take a look. They ordered the parts they needed to fix my heater and came back out that day to install it. Their prices are very reasonable and they have excellent service. If I have any other problems I will always be calling Arctic Air.

Review 71 (2018-06-30 - Rating: 5)
Arctic Air is great! Being that we live out of Lubbock city limits, it’s hard to find any company that will travel to us and even harder to find someone that does quality work at a great cost too. They installed a new AC and furnace for us 3 years ago and even now are still happy to help if we call for any questions or concerns. Any service calls have always been handled very quickly and very professionally and they’ve always done quality work. I definitely recommend them!

Review 72 (2021-10-26 - Rating: 5)
Great service from Arctic Air. They arrived in a timely manner, did a flawless installation and cleaned up after themselves.I have never owned an Amana A/C and am in hopes that it will last as long as my last A/C-Heating system. It has a great warranty!I highly recommend Arctic Air!

Review 73 (2021-06-21 - Rating: 5)
Melanie is the absolute best! She worked me into the schedule as soon as she could when my AC died this past Friday. They whole bunch has worked so that my old unit will be replaced tomorrow before the next round of 100 plus heat! Highly recommend them. Just communicate what you need and want, and they will work with you!

Review 74 (2024-11-04 - Rating: 5)
I have to say, As usual very courteous and efficient. A really very nice experience.

Review 75 (2023-06-26 - Rating: 5)
I can not speak highly enough about the professionalism, courteousness, and speedy response we received from Drew, on a Saturday! I have dealt with a lot of frustrating air conditioning companies here in Lubbock, some who don’t even call you back! Drew knew exactly what problems to look at first and got us back and running in no time. I will be using Arctic Air from now on!

Review 76 (2023-06-20 - Rating: 5)
I have my own A/C company but my Daughter lives in Lubbock. I live in the Austin area. I called Artic Air and they QUICKLY helped my daughter. They did not do the typical upscale B.S. They were Profesional, responsive and fairly priced. I would encourage everyone to use their services!!

Review 77 (2022-09-02 - Rating: 5)
AHS Warranty Co. dispatched Artic for our A/C repair. A/C went down the previous night. Spoke with Melanie the next morning, and due to recent storms, they were booked for the next few days. However, she said if she could manage to squeeze me in earlier, she would. She called right before lunch to notify me a tech was in route. Shane showed up and got our A/C back up and running. He was courteous, professional, and cleaned up after himself. Excellent service, thanks Melanie and Shane!

Review 78 (2021-05-19 - Rating: 5)
I used them as a 2nd opinion, not knowing they had a promo for free 2nd opinions (totally my fault). Shane came out and did a very thorough inspection of my system, he showed me evidence of my leak and we talked options. I decided to consider a new system, spoke to Stacy and he was straight forward with about it all and had me a quote when he said he would at noon Monday. 24hrs later I had a full system installed! Drew and Mark did an outstanding job with the installation! Dont hesitate to give these guys a shout!

Review 79 (2023-05-04 - Rating: 5)
We were very pleased with the service and with Chris the tech. He did a thorough inspection and cleaning of our HVAC system and assured us the unit was in good condition. Thanks, Arctic!

Review 80 (2023-08-02 - Rating: 5)
They came out a couple days before the scheduled appointment and fixed my AC that day. It was still under warranty so I didn’t get charged a dime! Great company!

Review 81 (2022-02-18 - Rating: 5)
The original appointment was very timely and the needed parts were located and promptly ordered. I was kept aware by Arctic of the progress of the order and promptly called when they came in. The technician was back out within about 30 minutes and replaced the part. He was very personable and informative. I will use Arctic again.

Review 82 (2021-06-11 - Rating: 5)
My AC went out on a Sunday evening. I turned my claim into American Home Shield that same evening and before I even left for work on Monday Arctic Air was calling to schedule a service technician to come out that day. It was determined that I needed a complete new indoor/outdoor unit. They got back with me on Tuesday morning to discuss options. After deciding what I wanted to do I was advised that they could come out on Friday to install the unit. This was the hottest week of June with temps over 100 degrees and with no AC it was very warm in my house. To my surprise Melanie called me on Thursday morning and said she was trying to fit me in that day so I wouldn’t have to wait until Friday. I was completely shocked that she cared enough to get my new unit installed a day early. Melanie and Arctic Air are the BEST. I would highly recommend them to anyone with HVAC needs.

Review 83 (2023-05-09 - Rating: 5)
Did a claim through my warranty, American Homeshield, due to air not coming out of the vents even though the unit was running. Had two technicians come out and ended up needing to replace the capacitor and fix the problem within 30 mins!

Review 84 (2020-09-10 - Rating: 5)
The staff at Arctic air were fantastic. My AC going out before summer has been one of my biggest concerns, but after contacting Arctic they really made this process extremely easy. Also they were quick to get me a date to install and the install also went smooth. GREAT EXPERIENCE FROM THE OFFICE TO STAFF IN THE FIELD... THANK YOU ALL!!!)

Review 85 (2020-02-20 - Rating: 5)
Got my HVAC replaced with them Jan 2020. Price was the best out of the 7 companies I got quotes from. Install techs seemed knowledgeable and efficient. Got a 10 year parts & labor warranty. Yet to use it but will update my review if I ever do based off how easy or difficult that process is. All in all pretty pleased thus far. Thanks.

Review 86 (2020-01-28 - Rating: 5)
Called Arctic Air in the morning they showed up within an hour. Diagnosed the problem with my unit and gave me a quote for the repairs. They Completed the work the same day. The ladies in the office were very friendly! Thanks Sylvia and Melanie!! Would definitely recommend Arctic Air for your A/C & heating needs.

Review 87 (2020-02-08 - Rating: 5)
There’s a reason Arctic heating and air conditioning has won Best of Lubbock. Fast service, respectable employees, and truly cares about their customers. The owner gave me free advice on how to keep my older unit up and running instead of trying to make a sell on a new one. I really appreciated this as many companies will try to sell you a new unit when the old one can be fixed. Thanks for your honesty and integrity Arctic. Highly recommend!

Review 88 (2022-04-29 - Rating: 5)
We have had two occasions to use this company- a year apart, both times they were super. From the initial phone call, to the sales & service. We had another company come out first and the service person did not even enter our house- just said we needed a new fan on the outside unit- $400.00. We paid and still zero air.Anartic came out tested & checked everything, we needed a entire new unit. It was installed that day. The 2nd visit was this year. Again addressed the issue and even called to come earlier due to a cancellation. This company is terrific!!

Review 89 (2023-02-06 - Rating: 5)
Absolute best in the business!!! Used them many years, my home, business, and families home. No matter what problem Shane & Melanie made sure I was taken care of. I have purchased units, and they def so service after the sell! Can’t say enough good about this company, and highly recommend!!!

Review 90 (2023-07-17 - Rating: 5)
Shane was absolutely amazing! He looked at the unit and within 10 mins hed fixed the problem. No upsale, no pushiness and he was kind. We definitely recommend this company!

Review 91 (2023-02-07 - Rating: 5)
I just want to say Artic Air has been serving my unit for years. I appreciate Slyvia for working me in so quickly after getting my ticket order. The guys come and evaluate what the issue is. If they have the part on their truck. The get me up and going. If they dont have the part it only take a day to get it and come back out to finish the job. If any one need any Hvac work done Artic Air is the place. From the workers inside to the workers outside. Give them a try you want regret it.😉

Review 92 (2020-04-24 - Rating: 5)
I did not pick Arctic Air, my home warranty company did. I have had some real jerks come onto my property before from other companies, but Arctic Air was completely professional and had no problem explaining to me what they were doing.Our AC went out in the middle of the COVID-19 crisis and I feel so fortunate that they stayed in business for all of us! Unfortunately, the suppliers didnt feel the same way and they were unable to get the parts needed at first. But thats not their fault, and they did get them a lot quicker than I thought! I dont know how they did it with businesses still being shut down as I type this, but that should be proof enough that they will go the extra mile for you. Even if you arent the one paying, a warranty company is! Thats impressive!

Review 93 (2024-11-09 - Rating: 5)
They r awesome. N everyone in the office too

Review 94 (2020-02-07 - Rating: 5)
After calling multiple air conditioning companies, I found Arctic Air had the best deal on the unit I was needing and could be out there in a timely manner. Shane came out and was very professional, friendly, and had my new unit blasting cold air in no time. Highly recommend these guys.

Review 95 (2019-12-17 - Rating: 5)
I have been dealing with Arctic Air for many years & each time that I have been in need of HVAC repairs or replacement the service has always been fast and complete. They always get to a call as soon as they possibly can even in the hottest or coldest of days. Cant say enough about Shane or Chris - both very knowledgeable and courteous. Thanks for all you do!

Review 96 (2023-03-17 - Rating: 5)
Wonderful service! Arrived promptly, diagnosed the problem, and then replaced our thermostat. Even adjusted the dampers on our vents to help us manage the temperature in a room at the far end of the house. Thank you!

Review 97 (2016-06-06 - Rating: 5)
Arctic Air inspects my heating/cooling unit once a year. If theres a problem, they let me know so I can take care of it or have them take care of it. If I experience a problem, they always respond quickly -- many times the same day I call them. Recently, my 23 year-old unit developed a leak and lost all of the Freon. The technician explained the problem and the cost to repair and cost to replace. We chose to replace the unit. We thought wed have to wait for them to get a unit in -- but they arranged for an electrician to come out and make necessary changes and brought our new unit out and installed that same day! Theres a reason why Arctic Air Conditioning wins awards including Best of Lubbock and Best of the West among others year after year. The service is excellent, they respond quickly and do an excellent job. They get my vote every year!

Review 98 (2021-06-11 - Rating: 5)
I called our warranty provider on our upstairs AC going out and they sent the info to Arctic Air, by far the best thing that could have happened. I was called in about 10 mins by Arctic Air and they had a guy there within 30 mins. Unit is 20 years old and was on its last leg, I was presented with several options on repair or replace, I wanted it replaced and that’s when Mel takes over. She is absolutely fantastic to work with and she works fast, unit was replaced in 24 hrs. Melonie made it so easy with great details and easy to understand financing options that it was a no brainer. Heck Mel and Arctic Air was so great that I also replaced a downstairs AC unit as well. If your not using Arctic Air and Mel you are missing out, they will always have my business!!

Review 99 (2024-05-30 - Rating: 5)
Arctic Air did a totally awesome job when my air conditioner went down!! Had it fixed and up and going within 20 minutes!!

Review 100 (2020-07-10 - Rating: 5)
Our new-to-us 74 year old home’s air conditioning failed at the beginning of spring. I called Arctic and they sent someone out the same day. Unfortunately it turned we needed a new unit; they handled the home warranty claim, scheduled and installed a brand new 4-ton unit within 24 hours — we had cool air in time for the weekend. Their office staff is very friendly and professional, their technicians cared for the property as if it were their own. 5 * and will use them again.

Review 101 (2020-10-19 - Rating: 5)
Arctic air is the best, Melanie helped me so much and checked on me. My ac went out completely on Tuesday and they made sure i was getting a new unit asap. They did just that. She made the process so easy for us we cant think her enough. Highly recommend 👌

Review 102 (2019-12-17 - Rating: 5)
Artic Air is the best AC company in town. They are responsive and reasonably priced. They provide excellent customer service and kept me in the loop through the whole process. The whole install of my new AC unit was quick easy and professional. I wouldn’t hesitate to use them again for any of my heat and AC needs.

Review 103 (2019-12-17 - Rating: 5)
I have used Artic Air for not only my home but I have referred them to my family and friends. I have never had anything but quick responses and quality workmanship. Whenever I have contacted Melanie, she has always given me great service. I will continue to use them in the future!

Review 104 (2020-02-12 - Rating: 5)
Only took one call and arctic came out to replace an a/c unit in my uncles apartment. He is 84 returning from a long hospital stay. Melanie handled all the paperwork and had replacement unit here the same day...quote outbid two other quotes. The installers were quick and efficient, plus cleaned up after they finished the job., I have been handling much of the care needed for my uncle, so I have been busy - One call helped this project come to fruition quickly and effortlessly. Thank you Arctic

Review 105 (2020-09-04 - Rating: 5)
I was referred to Arctic Air from American Home Shield, as they were the preferred service company under our program. They called immediately to set up an appointment and were there when they said they would be. Shane, their technician, was prompt, friendly and very efficient, and had the problem fixed in no time. I highly recommend Shane AND Arctic Air.

Review 106 (2019-12-18 - Rating: 5)
Arctic Air responded quickly and professionally when our AC let us down! We had been putting off getting a new unit as long as could because we were scared off by the price tags, but Arctic Air had a competitive price and great service! Call the Bear! Glad for the good service!

Review 107 (2024-05-21 - Rating: 5)
Quickly scheduled us with a technician and worked around our work schedule. Diagnosed and fixed problem all within 24 hours.

Review 108 (2019-12-17 - Rating: 4)
When my heater stopped working during one of the coldest times of the year, Artic Air answered the call. Melanie Reed provided excellent service and dispatched a repairman to my house within an hour. The issue was a quick fix and reasonably priced. I did not have to shell out money for a hotel room in order to provide heat for my family. Thanks Artic Air!!

Review 109 (2024-06-05 - Rating: 5)
Prompt scheduling. Knowledgeable, experienced technicians finish job expertly and fast. Great friendly office staff.

Review 110 (2020-09-23 - Rating: 5)
I will forever only use Artic Heating and Air! When my heater and ac when out, they came out immediately and diagnosed the situation. Unfortunately the system was 38 years old and needed to be replaced. They not only made me feel comfortable about the purchase of a whole new system but installed it that very same day! I am so grateful for their professionalism!!! Good job Artic Heating and Air!!!

Review 111 (2024-07-25 - Rating: 5)
Awesome crew of folks! Very nice, courteous and above all knowledgeable! Love working with them!

Review 112 (2020-02-13 - Rating: 5)
Thank you, Arctic air, for providing excellent service, you have never failed me. And even went beyond the service and helped me with the other issue of my air conditioner. No hassle in communicating with them, and fast response to my concern. I am very satisfied with your job. Thanks again.

Review 113 (2019-12-17 - Rating: 5)
I cannot say enough positive things about Arctic Air, Stacy Nichols and his team of professionals!They have provided air conditioning and heating service at our home for years and have always been quick to respond, honest, and reasonable.This past August, on one of the hottest of Lubbock days, our air conditioner died. We called Arctic Air, knowing full well they were probably booked days out since air conditioners were crashing all over town due to the heat.Shane was at our house before 10:00 that morning and our unit was replaced and running by lunchtime!These people are nothing short of amazing! Number one in our books - and we are forever loyal Arctic Air customers.I work for a school district and they give all their heating and air conditioning business to Arctic Air also.If you want the BEST, call Arctic Air!IMG_7807.jpeg

Review 114 (2020-03-11 - Rating: 5)
Came, saw the problem, quickly fixed the the problem professionally. Very courteous and honest with the problem and price. Very satisfied and happy. Will definitely call them again for not just problems but maintenance as well. Finally found a good company from first phone call to end of the job.

Review 115 (2024-08-15 - Rating: 5)
Technician showed up on time and fixed the issue and we were able to get back in our home.

Review 116 (2020-02-07 - Rating: 5)
Shane, the tech for Arctic Air got to the house at the time they said he would. He looked at the problem, went to his truck and actually had the replacement part!! He cleaned up after he finished the repair and offer some tips to keep it from happening again. And special thanks to Melonie for juggling the schedule to get Shane the time to come by and repair this major issue. Great company!!

Review 117 (2019-12-16 - Rating: 5)
The office staff could not be more friendly and helpful. Melanie and Stacy worked to help me resolve a warranty issue. Melanie went the extra mile to email me copies of the warranty. I will be using Arctic Air from now on.

Review 118 (2018-06-26 - Rating: 5)
Called Artic Air and Chris came out the same day. Diagnosed the problem and had to order parts. Melanie arranged for install with Chris and came out the same day the motor and fan came in. Melanie was very polite and professional. Chris was very professional and knowledgeable. Had a GREAT EXPERIENCE with Artic Air. Will call again if needed! Thank you Melanie and Chris for a great experience!

Review 119 (2023-03-14 - Rating: 5)
ARTIC AIR is one of the best, they always come right away and fix theproblem. They replaced both my central units and I have been very happy.

Review 120 (2020-03-18 - Rating: 5)
My heater went out and although it could be repaired the unit was from 1988 so we decided to replace it and the AC unit as well as it was almost 15 years old and not in the best shape. Arctic Air showed me options and helped with financing. I have found my permanent HVAC company for sure! Prompt and professional at all times, along with punctual.

Review 121 (2021-01-04 - Rating: 5)
Arctic has been a lifesaver. They always come the next day when I call them. Melanie at the office is always such a wonderful person to talk to seems like we are old friends. I recommend them highly for all of my HVAC needs.

Review 122 (2020-05-20 - Rating: 4)
Excellent business I definitely recommend! When I purchased my new Condenser and air handler, I felt confident I was getting the right one for my home as well as a good deal! And I did not feel pressured. Call em!

Review 123 (2020-07-08 - Rating: 5)
My HVAC system was 20+ years old and went out at the end of January. They had someone out there the next day to install a new system and even patched up a few related items that needed work. Great company to deal with.

Review 124 (2024-07-24 - Rating: 5)
Artic Air was very professional and was able to quickly diagnose and replace the needed part.

Review 125 (2024-09-13 - Rating: 5)
Artic Air has always been prompt, courteous, and knowledgeable.

Review 126 (2020-07-09 - Rating: 5)
Arctic air came over on a Saturday when our air conditioning in the house failed. Not only that, but the service was contacted through our home warranty. The gentleman that came over was courteous and professional and quickly solved our problem.

Review 127 (2023-06-14 - Rating: 5)
Technicians were very knowledgeable and professional and they had our A/C up and running in a short amount of time. We would use them again anytime.

Review 128 (2023-03-13 - Rating: 5)
Artic Air was a great company to work with. They had the best quote for a new air conditioner, and they made everything quick and easy.

Review 129 (2021-04-27 - Rating: 5)
MELANIE is the ABSOLUTE backbone of this company. Everything that goes through her is of the utmost quality! She is practically running the entire office and she is still providing the BEST customer service that we have ever received from any HCAV company. Quick, accurate, and high quality service from miss Melanie.

Review 130 (2020-02-07 - Rating: 5)
My heater went out and Melanie had someone at my house the following day to install a new system. They were fast, reliable and professional. Best in Lubbock hands down.

Review 131 (2020-02-11 - Rating: 5)
Arctic Air Conditioning is absolutely amazing in all aspects of their business! As the superintendent of Shallowater ISD, we depend on Arctic Air Conditioning to handle all HVAC concerns for our 300 employees and 1,700 students.Personally, I’ve used Arctic Air Conditioning at my residence for a great number of years. They are professional, courteous and experts at what they do!I encourage anyone and everyone to use Arctic Air; you won’t be disappointed!

Review 132 (2020-07-06 - Rating: 5)
Our A.C. went out last night at 1am, my Husband has Health problems, we have to keep the house cool. Called them this morning and told them about the problem and about my Husband, they came today and fixed everything. Thank you guys and God Bless You for working us in. Will never use anyone but Arctic Air, very caring people...

Review 133 (2023-05-23 - Rating: 5)
I cant begin to describe how professional and caring this business is! They are efficient, timely and have the absolute best customer service and repair men. Cant recommend them enough!

Review 134 (2024-11-18 - Rating: 5)
Great service! Would recommend 10/10!

Review 135 (2020-12-21 - Rating: 5)
Service man came on a holiday. He got my heater working , but said I needed a newboard. Someone from Artic Air called on Monday and said the part had been ordered. Later in the week a repairman came and installed the new board!

Review 136 (2024-08-17 - Rating: 4)
It took a second try to get the ac fixed, but customer was great

Review 137 (2023-02-06 - Rating: 5)
I know the owner personally and have entrusted Arctic air with my business for a long time. After reading a couple of the ugly reviews I decided to put in my two cents...I had the opportunity to visit with the owner and some of these comments are completely inaccurate... especially with regard to his being racist. I am Hispanic and female and I have found him to be nothing less than a complete gentleman each and every time I have spoken with him.

Review 138 (2020-02-11 - Rating: 5)
Arctic Air helped get us financed on a new heating and cooling system after we tried with two other companies. They also gave us a 10 year parts and labor warranty with the equipment we bought! They did the job in half a day!

Review 139 (2023-06-15 - Rating: 5)
Shane is awesome. Really knows his stuff and will get you back up and running in no time. Don’t bother with the big companies, call The Bear!

Review 140 (2020-04-21 - Rating: 5)
Shane was a great technician! He got the heater working in no time. He was professional and treated my property like it was his own. I really appreciate his attention to detail.

Review 141 (2022-06-30 - Rating: 5)
Company replace equipment and was on time to do the work and finished on time. The repair personnel were excellent and informative on all my questions . The Dispatchers, and sales personnel were great.

Review 142 (2024-05-30 - Rating: 5)
Quick service did a good job. Made sure we had air on a holiday weekend.

Review 143 (2020-02-08 - Rating: 5)
Mike explained to me how old my system was and how much he could save me with one of the new platinum series high efficiency systems. I have been amazed with my utility savings. atleast 30% less in electricity and they balanced my duct work so I get better airflow than we have since we built the home 15 years ago. Thanks Mike and gang

Review 144 (2020-02-06 - Rating: 5)
Arctic Air was amazing. Melanie in the office was great and helped along with the financing process. I will definitely recommending Arctic Air to my friends and family

Review 145 (2019-12-17 - Rating: 5)
Great customer service. Appreciate the staff and their genuine concern for our family’s needs. They have worked on our HVAC and had us back up and running in no time. Always on call and ready to come and help!! Thank you!!!

Review 146 (2020-02-13 - Rating: 5)
Wow Arctic Air provided fast friendly service. The technician (Drew) was knowledgable and answered all my questions. I would not hesitate to use them again.

Review 147 (2024-06-28 - Rating: 5)
The tech was professional and quick to find the problem. The company communicated when the tech would be coming very well.

Review 148 (2020-07-09 - Rating: 5)
Love these folks! Called and spoke with Melanie. She was so very very helpful! She sent a very nice service technician who did a great job! Thank goodness I called since its soooo hot now!

Review 149 (2024-10-14 - Rating: 5)
Efficient, professional and thorough. Highly recommend.

Review 150 (2020-02-09 - Rating: 5)
Our heater went out on a friday evening at 4pm. we called two other companies after searching online and both said we would have to pay an after hours fee. arctic air sent shane out friday night and didn’t charge any extra being after 5pm. he had a blower motor on his truck and got us heating for the weekend. thank you shane! arctic is definitely the best of lubbock!

Review 151 (2024-01-15 - Rating: 5)
All of the staff at Arctic worked hard to get a part ordered and installed before a major freeze. My family and I are truly grateful!

Review 152 (2023-07-22 - Rating: 5)
I have used this co 3 times. Have been pleased with service each time. They are on time, friendly, courteous and do a good job.

Review 153 (2023-03-22 - Rating: 5)
Arctic always does a great job! They respond quickly and do quality work. Great company.

Review 154 (2024-05-22 - Rating: 5)
The service was prompt fast and the technician was very polite and answered any and all of my questions

Review 155 (2024-11-05 - Rating: 5)
They did a great job!

Review 156 (2024-06-06 - Rating: 5)
The repair was quick. He should me how could fix it myself not it happened again.

Review 157 (2023-07-13 - Rating: 5)
Responded quickly and fixed the issue. Took two visits to fully repair the issue, no problems getting them to come back.

Review 158 (2024-07-26 - Rating: 5)
Worked with AHS all was handed quickly and professiknslly.

Review 159 (2020-05-02 - Rating: 5)
I called at 8 am on a Saturday, my A/C went out overnight..... unbelievable response time. They were at my house in 2 hours, had me up and running in no time, and didn’t gouge me..... I recommend this company highly

Review 160 (2024-08-12 - Rating: 5)
Our technician was extremely knowledgeable and professional!

Review 161 (2022-02-10 - Rating: 5)
I have used Arctic Air for years now. They are absolutely the BEST at what they do! The people are so easy to work with and they explain everything!

Review 162 (2013-09-09 - Rating: 5)
I just had arctic air out to my house and the fixed my air conditioner after 3 other companies looked at it and could not figure out what was wrong. I see why they just won the best of luboock and the AJ. thank you arctic air.

Review 163 (2024-06-21 - Rating: 5)
Thank you for the quick response and excellent work in repairing my ac unit!

Review 164 (2024-06-26 - Rating: 5)
This company is very good to work with. Everyone is very professional and very helpful.

Review 165 (2019-12-17 - Rating: 5)
It’s always great to know there are still businesses that know and understand what customer service IS and MEANS. I use them all the time for my home system and ordering the proper filters!!!!

Review 166 (2024-04-26 - Rating: 5)
The tech was very helpful and friendly and did a great job!

Review 167 (2024-12-05 - Rating: 5)
Outstanding service. Thank you!

Review 168 (2025-02-26 - Rating: 5)
Great people to work with!!

Review 169 (2024-10-31 - Rating: 5)
The guys where great very polite thanks

Review 170 (2020-02-12 - Rating: 5)
Melanie was on the ball! And got them out quick and in a hurry! Plus she was about to get it done for way less than we estimated online.

Review 171 (2021-06-07 - Rating: 5)
Artic Air is always professional and their customer service is always on point.... Melanie is wonderful and always goes above and beyond to help with any issues we have.... Couldnt be a happier customer